Past Performance questionnaire.docx

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SOUTHERN UNITS CUSTODIAL OPERATIONS at Chattahooch
Solicitation number
140P5121R0002
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Performance Assessment Questionnaire

PERFORMANCE ASSESSMENT QUESTIONNAIRE

Solicitation# 140P5121R0002 Please complete this Questionnaire and e-mail to celinda_hicks@nps.gov

We are currently in the process of preparing our proposal for the National Park Service, East MABO, solicitation Number:140P5121R0002 for Custodial Services. As part of our proposal, we have listed you as a reference on our performance for this type of service with your agency under the previous/current contract listed below. Your input on our performance is therefore requested.

Please complete this Questionnaire and e-mail to Contracting Officer, e-mail: celinda_hicks@nps.gov

Questionnaire is due to Celinda Hicks no later than 5:00 PM EST on 4 April 2021. Questionnaire must be submitted directly to the Contracting Officer from a corporate email account.

If you will not be available on 4 April 2021 for verification (if necessary) of this questionnaire, please indicate another POC for the contacting officer to contact.

Alternate POC name: ________________________________________

Alternate POC phone number: _________________________________

Alternate POC e-mail address: _________________________________

Thank you.

NAME OF OFFEROR:

Phone: Fax:

E-Mail:

I. Current or Historical Contract Information

CONTRACT REFERENCED:

1. Contract or Identifying Number: ________________________________________________

2. Contract Value: _____________________________________________________________

3. Period of Performance: ______________________________________________________________________________

4. Brief description of items provided:

5. Name of Person Completing Questionnaire: _______________________________________

Agency/Company:

Title: __________________________________ Phone: _____________________________

E-mail: _____________________________________________________________________

II. EVALUATION. Please rate the Contractor utilizing the guide below. Explanatory narratives for as many responses as possible would be appreciated. These narratives need not be lengthy, just detailed. Attach additional pages if more space is needed.

Evaluation Definitions –

The following definitions should be used in the assessment of Contractor performance.

EXCEPTIONAL
Performance EXCEEDS MOST contractual requirements. The performance of areas being assessed was accomplished with few minor issues or concerns.
VERY GOOD
Performance EXCEEDS SOME contractual requirements. The performance of areas being assessed was accomplished with few minor issues or concerns, for which the Contractor’s corrective actions were highly effective.
SATISFACTORY
Performance MEETS contractual requirements. The performance of the areas being assessed contains minor issues or concerns, for which corrective actions taken by the Contractor were effective.
MARGINAL
Performance MEETS SOME contractual requirements. The performance of the areas being assessed includes significant problems, issues, or concerns for which corrective actions taken by the Contractor were only somewhat effective.
UNSATISFACTORY
Performance DOES NOT MEET contractual requirement. The performance of the areas being assessed includes serious problems, issues, or concerns for which the Contractor’s corrective actions were ineffective.
NOT APPLICABLE (N/A)
Performance information not recent or relevant as defined in the Solicitation. Unable to provide assessment.

Past Performance Evaluation

Question 1. Performance

What is your assessment of the Contractor’s ability to meet your requirements?

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
N/A

Performance

Comments, if any.

Questions 2 and 3. Timeliness

What is your assessment of the Contractor’s ability to provide products in a timely manner?

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
N/A

Timeliness

Ability to Resolve Timeliness Problems

Question 4. Quality of Reports

What is your assessment of the Contractor’s ability to meet requirements of historical reports and the overall quality of the reports?

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
N/A

Quality of Shipments

Question 5. Overall Rating of Contractor’s performance

What is your overall rating of Contractor’s performance (requirements, schedule, and price) on contract being assessed?

Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory

General Comments:

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