B08_Attachment_1_PWS,_2017-02-17.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

CUSTODIAL SERVICES

AT

PRESIDENT WILLIAM JEFFERSON CLINTON BIRTPLACE HOME

NATIONAL HISTORIC SITE, AR

SOLICITATION P17PS00074

17 FEBRUARY 2017

Table of Contents Abbreviations

1.0. Scope of Work

2.0. Services Summary (SS)

3.0. Government Furnished Property and Services

4.0. General Information

Abbreviations AR: Arkansas CO: Contracting Officer COR: Contracting Officer’s Representative. Is interchangeable with Project Inspector IAW: in accordance with NPS: National Park Service PI: Project Inspector. Is interchangeable with COR.

PWS: Performance Work Statement SS: Service Summary TX: Texas WICL: President William Jefferson Clinton Birthplace Home National Historic Site

1.0. Scope of Work.

The contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at President William Jefferson Clinton Birthplace Home (WICL) National Historic Site, AR in a manner that shall maintain a satisfactory facility condition and present a clean, neat and professional appearance. WICL is located in Hope, Arkansas. Hope is 30 miles from Texarkana (TX, AR) and 110 miles from Little Rock. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in the Performance Work Statement (PWS) and its attachments, in order to meet the requirements of this PWS and the Services Summary (SS). All work performed by the contractor shall be performed in accordance with (IAW) all applicable laws, regulations, instructions, and commercial practices.

The Government estimate for building area can be found as Attachment 4 to the contract. The contractor shall notify the COR or Inspector in writing when actual conditions or actual measurements differ from those provided by the government. If the contractor does not inform the COR or Inspector of differing conditions, the government shall not be responsible for any additional cost that may be incurred by the contractor. The contractor shall also notify the COR or Inspector if a facility undergoes renovations, which prevents the contractor from performing cleaning duties. The COR or Inspector will notify the contractor of potential renovations that may require alteration of their workload.

1.1. Facility Cleaning Services (Services performed less than a monthly basis and/or as needed daily, Sun-Sat excluding Federal holidays noted in paragraph 4.2.)

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, Polyurethane, nylon, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning.

Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, scrub, brush, etc.) and with cleaning solutions if applicable, for the specific floor type. All non-carpet floors shall be cleaned to manufacturer specifications. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Carpets shall be clean to manufacture specifications. The contractor shall use efficient vacuum cleaners which shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. Stairways. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats.

Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5. Trash Collection/Removal. All trash receptacles shall be emptied by the contractor while performing other required cleaning functions and returned to their initial location. The contractor is responsible for providing trash can liners, suitable for type of cans or pails, and replacing them when soiled or torn. Trash receptacles shall be kept clean, free of debris, grime and odors. The trash shall be deposited in the nearest outside park bulk containers.

1.1.6. Windows/Interior and Exterior Glass Cleaning. All windows, exterior and interior glass in common areas, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter. Special considerations: Windows are approximately eight (8) feet in height; blinds are used on the windows; a 3M brand UV filtering film is installed on some windows; and one room is a sunroom.

1.1.7. Blinds. All blinds will be cleaned to be dust and dirt free, have a clean and neat appearance.

1.1.8. Exterior Areas. Maintenance and Cleaning of Exterior and Grounds.

1.1.8.1. Police all exterior grounds and remove trash and small limbs to maintain a trash and limb free grounds.

1.1.8.2. Check all exterior trash receptacles. Empty and replace linters if receptacle has been used.

1.1.8.3. Police and remove all trash and debris from parking area to maintain a trash and debris free parking area.

1.1.8.4. Sweep or blow sidewalk sand walkways to maintain a debris and leaf free sidewalk or walkway.

1.1.9. Exhibit Areas. Photographs, Text, Graphics, and Objects: There are several different types of graphic processes utilized in the Visitor Center Exhibits and specific cleaning requirements are as follows:

1.1.9.1. The majority of the graphic panels are produced with a process called Digital High Pressure Laminate. Contractor shall dust panels only; no cleaning products or abrasive cleaning tools shall be used to clean the panels.

1.1.9.2. Glass: Special caution will be required when cleaning Glass Display Exhibits.

While ordinary glass cleaner will work for the surface, care must be taken not to “overspray” the cleaner onto nearby surfaces, including the graphics and pushbuttons and trim. The approved method will be to spray the cloth and wipe the glass, as opposed to spraying onto the glass surface.

1.2. Restrooms Cleaning Services: (Services performed daily, Sun – Sat excluding Federal holidays noted in paragraph 4.2.)

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, dispensers, plumbing fixtures, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Toilets and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits.

Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean and free of dust, dirt or stains. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.1.1. Maintain Urinals. The contractor shall clean urinals in accordance with manufacturer’s specifications.

1.2.2. Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. Contractor shall ensure restroom dispensers are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification.

1.2.4. Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected.

Drinking fountains and refilling stations shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3. Periodic Cleaning Services: (Services performed on a monthly or greater basis twice a year, at a time to be determined by mutual agreement between the Government and Contractor after award.)

1.3.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, buffed, waxed, and stripped as required for the appropriate surface for the ease of maintenance, protection and normal routine floor cleanings. All non-carpet floors shall be maintained by manufacture specifications. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2. Periodic Carpet Restorative Cleaning. Carpeted floors shall be restored to manufacture specifications. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.4. Contractor Provided Equipment and Supplies:

1.4.1. Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. Maintenance and/or cleaning of vehicles are not permitted onsite. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle a point of contact name and cell phone number displayed on the dashboard of the vehicle, visible through the windshield, in case Government personnel need to contact the driver/owner. Vehicles shall and be maintained to present a neat, professional appearance.

1.4.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry an Underwriters Laboratory (U/L) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in the performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.4.1.2. The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.4.2. Contractor Furnished Supplies.

1.4.2.1 Mandatory Sources of Supply or Services: In accordance with FAR 52.208-9 entitled Contractor Use of Mandatory Sources of Supply or Services, the below listed supplies are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase from People Who Are Blind or Severely Disabled. Supplies shall also comply with the Buy American Act as referenced in FAR 25.100.

AbilityOne products are available from the following authorized sources:

• General Services Administration (GSA): http://www.gsa.gov/portal/category/100971

• Defense Logistics Agency (DLA):

http://www.dla.mil/SmallBusiness/Pages/DoingBusinesswithDLA.aspx

• Authorized Wholesaler: LCI - John Cronin - john.cronin@lc-ind.com

• Authorized Commercial Distributors: www.abilityone.gov/distributors

• www.abilityone.com

NSN Item Description/Notes 8540-01-630-8729 Toilet Tissue SKILCRAFT Processed Chlorine-free (PCF) Toilet

Tissue - 2-Ply. There are two tissue paper dispensers in one bathroom that hold two rolls, and one tissue dispenser in one bathroom that holds two rolls.

8540-01-590-9069 Paper Towels SKILCRAFT Center- Pull Paper Towel, 2-ply, Perforated, 8.25" x 12", White, 6 Rolls.

There are two enMotion automated touch-less dispensers.

8520-01-432-2618 Hand Soap Hand Soap, Liquid, Biobased There is one hand pump in each restroom.

8105-01-517-1346 Interior Trash Can Liners

ProPerformance Can Liners - Linear Low Density, 30" x 36"

8105-01-534-6826 Exterior Trash Can Liners

Insect Repellent Trash Bags - Super Heavy Duty, 37" x 52"

1.4.2.2. Green Procurement Requirements: The contractor shall use green/environmentally preferable products to the fullest extent possible without jeopardizing the intended use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

The Government has identified that cleaning products and paper products provided under this contract are eligible for green procurement under the BioPreferred, Safer Choice, and Comprehensive Procurement Guidelines (recovered materials). See the General Services Administration’s Green Procurement Compilation Website (https://sftool.gov/greenprocurement/federal#categories) for a full listing of green products and minimum content requirements. Green Products related to Janitorial Services can also be found as Attachment 2 to the contract

Definitions

• Biobased Materials: As defined in the Farm Security and Rural Investment Act, for purposes of Federal procurement of biobased products, “biobased” means a “commercial or industrial product (other than food or feed) that is composed, in whole or in significant part, of biological products or renewable domestic agricultural materials (including plant, animal, and marine materials) or forestry materials.” Biobased materials also include fuels, chemicals, building materials, or electric power or heat produced from biomass as defined by The Biomass Research and Development Act of 2000.

• Biobased content: The amount of biobased carbon in the material or product as a percentage of weight (mass) of the total organic carbon in the material or product.

• Environmentally preferable products: Products and services that have a lesser or reduced effect on the environment in comparison to conventional products and services. Refer to EPA’s Final Guidance on Environmentally Preferable Purchasing for more information http://www.epa.gov/epp/guidance/finalguidancetoc.htm.

• Recycled Content Materials: Products that contain pre‐consumer or post‐ consumer materials as all or part of their feedstock. Recycled content claim shall be consistent with ISO 140001 Standard for the Use of Environmental Marketing Claims.

• Rapidly Renewable Material: Material made from plants that are typically harvested within a ten‐year cycle.

• Regional Materials: Materials that are manufactured and extracted, harvested, or recovered within a radius of 500 miles from the Project location.

1.4.3. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract shall need acceptance before being used on the Government Property. The cleaning inventory supply list shall contain the following information:

• Product name

• Manufacturer

• Item use

• Disposal procedures if material remains after usage

• Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies.

http://www.epa.gov/epp/guidance/finalguidancetoc.htm

A material safety data sheet (MSDS) shall also be provided for each cleaning and restroom supply item and personnel shall be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

1.5. Miscellaneous Requirements:

• Turn off unnecessary lights

• Report fire hazards, conditions, and items in need of repair to the COR

• Turn in lost and found articles to the COR

• Notify COR when unauthorized or suspicious persons are seen on the premises

• The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury to any personnel that are present.

2.0. Services Summary (SS).

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulations (FAR) clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two (2) additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective PWS

Para Performance Threshold

Remedy Method of Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways

d. Walk-off Mats

e. Trash Removal

f. Windows/Interior Glass/Blinds

g. Exhibit Areas

1.1., inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

Periodic Surveillance

Customer Complaint

SS-2

Restrooms Cleaning Services

a. Clean and Disinfect

1.2., inclusive

No more than 5 valid defects per month

Re-performance Within 2 hours of notification

Periodic Surveillance

Customer

Performance Objective PWS Para

Performance Threshold

Remedy Method of Assessment

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

Complaint

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning.

1.3., inclusive.

No more than 2 valid defects per month

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

Periodic Surveillance

Customer Complaint

SS-4

Quality Control Inspection procedures are followed and documented in accordance with contractor’s Quality Control Plan

2.1.

1 valid defect per month

Contractor shall provide a written response to deficiencies noted within two business days.

Periodic Surveillance

Customer Complaint

SS-5 Contractor supplies, equipment, vehicles

1.5., inclusive

No more than 3 valid defects per month

Removal of any unsafe or unusable equipment/vehicles verify that 100% of all paper products contain recycled materials within 2 days of noted defect(s).

Periodic Surveillance

Customer Complaint

2.1. Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. Contractor shall notify the CO via email of any significant concerns/issues that will delay/prevent cleaning performances to scheduled buildings prior/post of performance. Contractor shall notify the CO via email of any lapse in service or significant issues that delay or prevent scheduled cleaning services. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Services Summary and Key Control in paragraph 4.7.1.

2.2. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Government record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO with a Contract Discrepancy Report (CDR) or Corrective Action Report (CAR) for issuance to the contractor. The contractor shall respond to the CDR or CAR IAW instructions provided and return it to the CO within five (5) calendar days of receipt.

2.3. Performance Assessment.

2.3.1. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Service Schedules (PWS paragraph 4.8.).

Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS, or modified version thereof, will be used for COR scheduled inspections and results documentation.

2.3.2. Customer Complaints. This method requires the customer to fill out a Customer Complaint Record (CCR) or a locally generated form provided by the COR or CO. The COR will receive and investigate complaints. The COR will be responsible for initially validating customer complaints. The CO will make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the contractor. Validated customer complaints shall be re-performed within two (2) hours of notification; with exception of periodic cleanings which shall be coordinated and rescheduled. Any deficiency will be documented and the contractor shall re-perform service immediately, if appropriate, or within two (2) hours at no increase in contract amount. The contractor shall respond to the Customer Complaint instructions provided and return it to the COR within five (5) calendar days of receipt.

2.3.3. Performance Standards.

2.3.3.1. Defects identified in the aforementioned performance assessment methods will be utilized in determining the contractors’ acceptable or unacceptable performance as defined in the SS. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within two (2) hours after notification or in accordance with the terms identified in the remedy section of the SS. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

All defects noted in the surveillance will be rectified by the contractor within the time allowed by the COR.

2.3.2.2. Exceeding the performance threshold for any of the performance objectives in any one

(1) month period may constitute an immediate progress meeting with the Multi-Functional Team.

2.3.3.3. Exceeding the performance threshold for performance objectives for any two (2), or more consecutive or non-consecutive months during a contract period may result in a warning or letter of concern from the CO.

2.3.3.4. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4. Periodic Quarterly Progress Meetings. The CO, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance.

The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed, and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.1. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3.0. Government Furnished Property and Services.

3.1. Government Furnished Facilities. The government will provide storage space in an unconditioned storage area at the park. Storage space is large enough to hold some restroom supplies.

3.2. Government Furnished Supplies and Equipment. The government will not provide any supplies or equipment to the contractor.

3.3. Government Furnished Utilities. The government will furnish electricity, water, and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The contractor shall adhere to utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Telephone Service. The government will not provide phone service except in the case of security, fire, and medical services.

3.5. Security, Fire and Medical Services. The city of Hope will provide police and fire protection.

3.6. Solid Waste Collection and Disposal. The contractor shall use existing park bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. Contractor shall be responsible for delivering bulk containers for curb-side pick-up.

The contractor shall recycle to the fullest extent possible.

4.0. General Information.

4.1. Hours of Operation. The contractor shall perform the services required under this contract during normal hours. The contractor is not required to perform services on Federal Holidays as identified in paragraph 4.2. Park hours of operation, when it is open to the public, are 9:00 am through 4:30 pm local time. The contractor may find it necessary to deviate from the normal hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government. Cleaning services covered in section 1.1. and 1.2. shall begin around at 8:30 am local time to provide clean facilities prior to daily visitation. The contractor shall perform periodic cleaning services identified in paragraph 1.3. of the PWS under this contract after the park closure time of 4:30 pm or as mutually agreed upon with the COR.

4.2. Federal Holidays when the Park is closed.

New Year’s Day - 1 January Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

4.2.1. If these holidays fall on Saturday, the preceding Friday shall be observed. If these holidays fall on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

4.3. Park Closures. Work scheduled but not accomplished because of park closure due to weather, government action, or unforeseen circumstances, shall be accomplished as soon as possible after reopening the park.

4.4. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately owned vehicle while on Government property.

4.5. Contract Manager. After award, the contractor shall provide the CO with the names, phone numbers, physical address, and email addresses of a primary and alternate contract manager that can be contacted during park operating hours.

4.5.1. The contractor shall also provide to the CO the names and phone/pager numbers of contractor Points of Contacts (POCs) for after business hours including nights, weekends, and holidays. This information shall be kept updated by the contractor whenever personnel changes occur.

4.5.2. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager shall be responsible for addressing defects in performance, address complaints filed by Government, and serve as the Quality Control Inspector for the contractor.

4.6. Personnel. The contractor shall provide an onsite point of contact (POC) for contractual matters while working onsite. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract.

This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. All contractor personnel shall be able to communicate effectively in English (read, write, and speak).

4.6.1. Vetting Clearance Employee Screening Process: The vetting process employee screening may require the contractor to provide a list and personal information of all contractor employees who will be working on government property.

4.6.2. Contractor Conduct Requirements: Contract employee's conduct shall be IAW 5 CFR Parts 2600-2641. If a Contract employee is removed from the job site or dismissed from the premises, the Contractor is not relieved of the requirement to provide sufficient personnel to perform the services as required by this PWS.

4.7. Key Control. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys within one (1) workday of the date of loss. In the event keys, other than master keys, are lost or duplicated, the government may replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

4.7.1. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP).

4.8. Schedules.

The contractor shall develop and maintain a monthly and an annual service schedule for each building listed in the PWS. The service schedules should indicate the days of the week, task, and frequency of service to be performed. The service schedule shall consider annual visitation, square footage, and any special cleaning requirements. The schedule shall be submitted as part of the proposal and incorporated by reference into the contract upon award. The contractor shall coordinate with the park to agree upon a daily schedule and time that cleaning shall be done to accommodate both the contractor and the building occupants. The contractor shall comply with the schedule as approved by the CO.

The contractor may submit revised schedules to the Government for approval. Revised schedules shall be submitted two weeks prior to the end of the month, and the new schedule shall begin no sooner than the beginning of the month following the submission. Contractor shall not implement the new schedule prior to receiving concurrence from the park and CO.

Schedules shall be submitted in Microsoft Office program formats and be compatible with Government office systems.