Attachment_12 _Past_Perfor._Quest..pdf

Attachment 12 - Past Performance Questionnaire National Park Service Solicitation Number P16PS000226

National Park Service Solicitation Number P16PS00226

United States Department of the Interior National Park Service 4801A Urbana Pike

Frederick, MD 21704

IN REPLY REFER TO:

The National Service is currently in the process of selecting a Contractor to provide all labor, materials, equipment and travel necessary for completion of the USS Maine Memorial Restoration in Arlington, Virginia.

As required by the Federal Acquisition Regulation (FAR) at Paragraph 12.606, Offeror’s past performance history will play an important role in determining which Contractor will receive the contract.

As someone with first-hand knowledge of the past performance history pertaining to one of the competitors for this project, your participation is essential. The National Park Service depends on your critical evaluation of the prospective Contractor’s performance in order to ensure we are obtaining the best value for your tax dollars.

The acquisition schedule is extremely tight; therefore we need your written response no later than August 30, 2016. To assist you in preparing your response and expediting your reply, we have formulated the attached questionnaire highlighting the areas of primary interest to the National Park Service.

The questionnaire may be filled out by hand and faxed to the attention of Sheila Rushlow at (301) 663- 8032, or scanned and E-Mailed to sheila_rushlow@nps.gov.

If you have any questions concerning completion of the attached questionnaire, please contact the undersigned at (301) 663-8206, Extension 103.

//SIGNED//

Sheila E. Rushlow Contracting Officer

1 Attachment – Past Performance Questionnaire mailto:sheila_rushlow@nps.gov

SECTION 1: CONTRACT IDENTIFICATION INFORMATION

1. Contractor Name:

(Enter Name of Contractor Being Evaluated In This Questionnaire)

2. Client Name:

3. Contract Identification Number:

4. Contract Type:

5. Period of Performance, Completion Date, or Stage of Completion, if still in progress:

6. Initial Contract Cost:

7. Final Contract Cost:

8. Scope of Work Performed/Description of Services provided:

9. Evaluator Information: Information pertaining to individual completing this questionnaire.

Name:

Title:

Telephone Number:

Fax Number:

E-Mail Address:

Number of Months Worked on Contract:

SECTION 2: QUALITY OF CONTRACTOR PERFORMANCE

Please answer each question to the best of your ability. The answers you provide may be shown to the Contractor, but your identity will remain confidential.

1. Quality of Products and Services

A. To what extent did the firm adhere to specifications or improved the specifications (e.g., proposed changes during contract performance) to provide quality workmanship?

Often surpassed........................................…. ( ) 4

Sometimes exceeded..................................... ( ) 3

Usually met............................................…… ( ) 2

Often did not meet.....................................… ( ) 1

Comments:

B. To what extent did the completed items/products meet your expectations as they relate to:

durability, reliability, compliance with warranty service and ease of maintenance?

Often surpassed........................................…. ( ) 4

Sometimes exceeded..................................... ( ) 3

Usually met............................................…… ( ) 2

2. Timeliness of Performance

A. To what extent did the Contractor meet contract performance time and/or delivery schedules?

Often met..............................................…… ( ) 4

Sometimes met............................................ ( ) 3

Usually met..........................................…….. ( ) 2

Often did not meet....................................... ( ) 1

NOTE: If the Contractor did not meet required performance time or delivery schedules what actions had to be taken to get the Offeror to meet the schedule.

B. To what extent was the Contractor responsive and able to respond to requests for changes in delivery schedule (e.g., acceleration request)?

Often met..............................................…… ( ) 4

Sometimes met............................................ ( ) 3

Usually met............................................…… ( ) 2

3. Business Relations

A. How effective was the Contractor in overall project management, including, if applicable, the Contractor's ability to manage a project involving subcontractors (e.g., business relationship with subcontractors in achieving timely performance, relaying quality concerns and working with subcontractors to correct deficiencies and resolve problem areas)?

Extremely effective....................................…. ( ) 4

Generally effective....................................….. ( ) 3

Generally ineffective..................................…. ( ) 2

Extremely ineffective..................................… ( ) 1

B. How effective was the Contractor in communicating with the Contracting Officer and/or

Technical Representatives on problem solving and recommending solutions, proposing new or improved methods and/or products and showing initiative in overcoming obstacles?

Extremely effective....................................…. ( ) 4

Generally effective....................................…. ( ) 3

Generally ineffective..................................…. ( ) 2

Extremely ineffective.................................…. ( ) 1

C. To what extent did the Contractor meet your working relationship expectations (e.g., ease of working with, flexible in accommodating program adjustments, reasonable/cooperative behavior, businesslike concern for your interests, etc.)?

Often surpassed….....................................…… ( ) 4

Sometimes exceeded….................................... ( ) 3

Usually met….........................................…….. ( ) 2

Often did not meet…..................................….. ( ) 1

D. To what extent was the Contractor able to provide current, accurate and complete billings?

Always provided........................................…. ( ) 4

Usually provided.......................................….. ( ) 3

Sometimes provided...................................... ( ) 2

Often did not provide..................................… ( ) 1

4. Cost Control

A. To what extent was the Contractor able to meet the estimated contract cost (or stay within the fixed-price cost)?

Below..................................................…….. ( ) 4

At cost................................................…….. ( ) 3

Exceeded cost..........................................…. ( ) 2

Considerable surpassed cost........................… ( ) 1

B. To what extent were Contractor's proposed prices for new items and/or requests for equitable adjustments, as needed, considered reasonable?

Always.................................................……. ( ) 4

Usually................................................……… ( ) 3

Sometimes..............................................….. ( ) 2

Often were not.........................................…. ( ) 1

5. Customer Satisfaction

A. Overall, to what extent were end users satisfied with completed displays, products, etc.?

Extremely satisfied....................................….. ( ) 4

Generally satisfied....................................…… ( ) 3

Generally not satisfied................................…. ( ) 2

Extremely not satisfied................................… ( ) 1

B. Overall, to what extent were you satisfied with the durability of the completed products withstanding end user handling?

Extremely satisfied....................................….. ( ) 4

Generally satisfied....................................…… ( ) 3

Generally not satisfied................................…. ( ) 2

Extremely not satisfied................................… ( ) 1

SECTION 3: SUMMARY

Would you do business with this Contractor again, if you had a choice?

Definitely, without reservations.......................………… ( ) 4

Probably, with few reservations........................………. ( ) 3

Probably not...........................................…………… ( ) 2

Definitely not.........................................……………. ( ) 1

Use this section to provide additional information not included above or to explain negative responses.