Attachment_03_-_Scope_of_Work.docx

SACN - Solid Waste Collection & Recycling Page 1 of 8

SCOPE OF WORK

1. BACKGROUND. The St Croix National Scenic Riverway (NSR), a park in the National Park Service (NPS), is located in Wisconsin and Minnesota, stretching across 11 counties in the 2 States.

2. REQUIRED SERVICES. The contractor shall furnish all labor, supervision, materials, licenses, permits, tools, materials, vehicles, dumpsters, insurance, transportation, and equipment for refuse collection and recycling at the St Croix NSR. The park reserves the right to place un-bagged solid waste into the dumpsters. The contractor shall perform to the contract standards along with adhering to local, state, and federal regulations. The contractor is encouraged and expected to use innovative approaches to effectively and efficiently accomplish this Performance Work Statement (PWS) at a reasonable cost, and in a way that advances pride and ownership for the work performed.

3. APPLICABLE REGULATIONS. Applicable Publications, Forms, References and Reports. Publications, forms, references and reports applicable to this PWS are listed below. They are as mandatory or advisory. The contractor shall follow publications, use forms, and provide reports coded as mandatory to the extent specified in the PWS. The contractor shall be guided by those publications and references, or use those forms coded advisory to the extent necessary to accomplish the requirements in the PWS. The government, unless otherwise shown, will make all publications, forms, references and report formats listed, available. The government will maintain all listed publications and references at the Park. Supplements or amendments to listed publication may be issued during the life of the contract. The contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase or decrease in contract price, the contractor shall submit to the Contracting Officer a price proposal and obtain prior approval of the COR. Price proposal shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement, or amendment giving rise to change in cost of performance. Failure of the contractor to submit a price proposal within 30 calendar days from the date of receipt of any change, shall entitle the government to performance in accordance with such change, at no increase in contract price.

Executive Order 13101 Greening the Government Through Waste Prevention, Recycling, and Federal Acquisition

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Section 1.1.1

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4. SOLID WASTE and RECYCLING COLLECTION REQUIREMENTS.

4.1. Collection Schedules. The contractor shall establish vehicle routes and collection schedules based on the standard of a container being emptied before reaching ¾ full and maintained in a sanitary manner, free of dirt, debris, odor and pests. The St Croix NSR will provide the contractor with a dump frequency table and the contractor will be responsible for providing a monthly schedule that adequately meets the park needs based on the contractor’s weekly routes to each area. The collection schedule shall be submitted with the contractor’s technical proposal. The contracting officer representative (COR) must approve the submittals prior to the contract award. The CO must review and approve all contractor recommended changes to an approved collection schedule prior to implementation. The COR shall be advised of any deviation from these approved schedules. Recyclable materials shall be co-mingled. At a minimum, recyclable materials shall include: all glass, plastic, plastic bags, tin and aluminum cans, paper, magazines, newspaper, and cardboard. Other materials which the contractor deems allowable may also be included in the recycling containers. The contractor shall prepare and submit proposed recycling handouts. At a minimum, the handouts shall specify acceptable recyclable items and a pick up schedule.

4.2. Unscheduled Collections during Off-Peak Season. The COR may require the contractor to make unscheduled collection, disposals, and relocation of containers during the park off-peak season running from November 15 through March 15. The contractor’s Collection Schedule shall adhere to this intent. The contractor shall respond within 24 hours of notification. The park will pay agreed upon fee for each unscheduled dump and rental fees on a case by case basis during this period.

4.3. Collection Disruption. The contractor shall notify the COR of any conditions that may interrupt the performance such as blocked container sites, delays due to security measures, and vehicle breakdowns. Collections as a result of authorized delays shall be performed the next business day. The contractor shall coordinate these disruptions with the COR. The contractor shall collect refuse material during periods of inclement weather. In cases of severe weather, the COR may authorize exceptions. When exceptions are granted, the contractor shall make up all missed collections within 24 hours after the severe weather has terminated, unless the COR authorizes additional time.

4.4. Holiday Schedule. The contractor may elect to schedule pickup days on a holiday. Contractor is advised that holiday weekends (Memorial Day, 4th of July, and Labor Day weekends) are particularly busy times for the park areas and their schedules shall reflect the increased workload. The contractor will be provided flexibility on holidays but the contractor will be responsible for picking up refuse the following business day if normal pickup days fall on a Holiday if contractor is not operating.

4.5. Operational Hours. The contractor shall establish routes and schedule based on the most cost effective and efficient method. Pickups shall be scheduled only between 7:00 am to 4:00 pm daily Monday thru Friday. Collection outside designated hours shall require approval by the COR.

4.6. Collection Points. The contractor shall position containers for ease in depositing refuse. This may require repositioning of containers from time to time. The contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, rummaging by animals, and other potential obstructions. Contractor shall not relocate any container without the approval of the COR. No additional collection points can be added without the approval of the CO. Additional collection points requested by the contractor, if approved, shall not result in any cost to the Government.

4.7. Cubic Yard Capacity. Historical solid waste collection volume and number/types of containers is indicated in Appendix A. The contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency that improve the overall efficiency of solid waste collections. No changes shall be made until the proposed change is coordinated with the PM or COR and customers have been notified.

4.8. Determining Quantities of Waste and Recycling. The contractor shall provide a Front Load 6 cubic yard dumpster at each designated location for Solid Waste and a Front Load 2 cubic yard container for co-mingled recycling at designated locations. The Contractor will submit collection sheets or dump tickets for each location with monthly invoices. The log sheets/dump tickets must contain the yards of trash collected, the dumpster location, and the date of pickup. The park reserves the right to place un-bagged solid waste into the dumpsters.

4.9. Abnormal Quantities of Refuse. The Contractor shall dispose of excess refuse beyond the normal daily quantity. Typically, excess refuse is the result of visitor surge during federal holidays and scheduled park functions. The park reserves the right to place un-bagged solid waste into the dumpsters.

4.10. Maintaining Collection Area. The contractor shall return the containers to their original location after servicing, in an upright position with the lids securely in place. The contractor shall immediately clean spills and debris that may occur during servicing of containers. The contractor shall collect all refuse on the ground in and around enclosures or within 10 feet of the containers, whether spilled by the contractor or placed there by park visitors. The contractor shall notify the PM/COR of locations where debris is frequently placed outside of containers so the COR may notify facility managers and, if necessary, the contractor can adjust the container size or pickup frequency with PM or COR approval.

4.11. Valid Complaint. The contractor shall pickup refuse within 24-hours after notification of COR validated complaint.

4.12. Disposal. The Contractor will transport all accumulated solid waste and recycling from the Park to Environmental Protection Agency (EPA) approved landfills. Documented proof such as EPA agreement with a signed letter of approval of such operation from the Minnesota or Wisconsin Departments of Environmental Quality or from the EPA approved landfill shall accompany all bids. The only items not required to be picked up under this contract are tires, batteries, large appliances (refrigerators, stoves, and air conditioners), paints, liquid gas, or any other hazardous material. Disposal shall be in accordance with existing local, state, and federal regulations. The contractor shall be responsible for any permit or fees associated with the use of disposal locations.

5. CONTRACTOR FURNISHED PROPERTY. The contractor shall furnish all personnel, vehicles, equipment, 6 yard containers, 2 yard containers, and container maintenance required to perform refuse collection and recycling.

5.1. Equipment Maintenance. The contractor shall maintain all contractor provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition, with no leaks. If container damage occurs as a result of contractor negligence it shall be replaced at no additional cost to the Government. They must remain easily accessible to customers. The contractor shall perform all cleaning, painting, repair and other maintenance tasks on government provided equipment. The contractor shall coordinate with COR on the replacement of a container. Trucks and trailers used for hauling and collecting shall be washed as necessary to ensure they are free of odor, dirt, debris, and pests. Contractor vehicles and equipment shall not have any waste or equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the contractor is responsible for cleanup.

5.1.1. Bulk Container Cleaning. Clean bulk containers to ensure they are free of unpleasant odors, dirt, debris, and pests. Cleaning should include thoroughly washing containers with steam, soap or detergents and water. Bulk containers used for food waste shall be cleaned at least monthly.

5.1.2. Bulk Container Markings. Containers, at minimum, shall have the contractor’s name marked on the container. The markings shall be readable from 10 feet away.

5.2. Contractor-Furnished Vehicles. Contractor vehicles shall have the company name prominently displayed on both the passenger and driver sides of the vehicle. Vehicles shall be maintained and cleaned to present a neat, professional appearance. All vehicles shall be registered, licensed, insured, and operated in a safe and serviceable condition. Vehicles found to be unsafe or mechanically unsound shall be restricted from operating in the Park. Vehicular repairs shall not be performed in the Park. The COR may inspect the contractor’s vehicle(s) at any time and direct the removal of all unsafe vehicle(s) from the Park. The Contractor shall have sufficient equipment to ensure completion of contract requirements in the event of equipment failure.

5.3. Contractor Personnel. Contractor personnel shall present a neat, professional appearance and be easily recognized by wearing clothing that signifies the company. The Contractor shall have competent personnel who are trained and capable of handling minor injuries. Additionally, each work team shall be provided with first aid kits complying with OSHA and state requirements to care for minor injuries normally sustained by contract personnel performing duties associated with refuse collection.

6. SAFETY & ENVIRONMENTAL COMPLIANCE. The contractor shall comply with pertinent provisions of the Occupational Safety and Health Act (OSHA), and state, local, safety, laws. The contractor shall comply with pertinent Environmental Protection Agency laws and regulations. The St Croix NSR safety officer has the authority to issue restraint or cease-and-desist orders to the contractor when violations or unsafe acts are present and threaten park visitors, Government and contractor personnel, or damage to Government property. The contractor shall immediately report to park’s Communication Center, the Contracting Officer, COR and St Croix NSR safety officer all accidents resulting in personnel injury or death or damage to property while performing this contract. The contractor shall submit for approval a safety plan.

6.1. Safety and Health Standards. The contractor shall comply with all NPS safety standards and all OSHA standards. The contractor shall initiate and maintain programs to comply with the provisions of OSHA concerning entry requirements in confined spaces and handling potential hazardous substances. Resolution of citations for violations of Occupational Safety, Health Act Safety, and Health Standards is the contractor’s responsibility.

6.2. Contractor’s Spill Plan. The Contractor shall submit for approval a Spill Plan that covers the actions the contractor shall take in the event of a spill. A spill is defined as material coming from one of the refuse containers or from one of the vehicles used in collection operations. This approved Spill Plan shall be posted on the contractor’s front end/dashboard.

6.3. Insurance. The Contractor shall be insured in accordance with States of Minnesota and Wisconsin insurance regulations. The Government is not responsible for damage to Contractor’s equipment, vehicles, tools or materials or their employees and the personal property brought on-site. The Government will not accept any liability due to contractor personnel negligence.

6.4. Workers Compensation: The contractor shall furnish proof of workers compensation insurance to the Contracting Officer for those employees performing work related to this contract and shall comply with the Workman’s Compensation Laws of the States of Minnesota and Wisconsin.

6.5. Liability: The Contractor shall maintain a level of insurance that will protect the contractor and the Government from any claims as a result of bodily injury (including death) and property damage which may arise from and during the performance of this contract, and shall submit proof of insurance to the Contracting Officer.

6.6. Motor Vehicle & Traffic Regulations. Contractor personnel operating motor vehicles shall possess a valid driver's license. Driver and vehicle permits, licenses, registrations and proof of insurance shall be maintained in the vehicle at all times and made available upon request. Contractor personnel shall comply with federal vehicle motor law requiring seat belts be worn at all times. Contractor personnel shall adhere to the posted speed limits. Contractor personnel shall comply with all pertinent Federal Motor Carrier Safety Administration Rules and Regulations.

7. REPORTING: On a monthly basis, contractor is required to submit dump tickets with invoices. Additionally, a summary report of dump tickets detailing yards of trash and yards of recycling collected at each location by month and an updated, running totaling for the entire year shall be submitted with the invoice. Format of this report shall be approved by the COR.

8. QUALITY ASSURANCE

8.1. Contracting Officer And Contracting Officer Representative. (Quality Assurance Personnel) The Contracting Officer will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contract award.

8.2. Contractor Point of Contact (POC). The contractor shall establish and maintain an office where the contract manager or alternate(s) can be contacted during collection hours including weekends and holidays. The contractor shall provide the Contracting Officer phone numbers and email addresses where service calls and complaints can be reported. The contractor shall provide to the Contracting Officer the names and phone/mobile numbers of contractor POCs for after business hours to include nights, weekends, and holidays. This information shall be revised whenever personnel changes occur. Notifications of deficiencies with the contract shall be made through the contractor’s front end or dashboard. This notification shall be disseminated to contractor personnel and identified National Park Service personnel.

8.3. Quality Assurance. The government will periodically evaluate the contractor’s performance by appointing representatives to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through periodic on-site inspections of the contractor's quality control program and receipt of complaints. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality control inspections if performance is consistently found to be satisfactory or better.

8.4. Quality Control. The contractor shall develop and maintain a quality control program to ensure refuse collection is performed in accordance with accepted commercial practices. The Quality Control Plan shall be submitted to the COR for review and approval within 5 calendar days of contract award. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor shall provide key government stakeholders the ability to access a web-based program that provides real-time or near real-time Park refuse collection status and reports. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in Section 8, Service Summary. Historical data collected during the life of the contract shall be easily transferred at the end of the performance period at no additional cost to the Government.

8.5. Performance Evaluation. This contract is subject to a performance evaluation. Following the end of each contract period and at contract completion, a government evaluation will be forwarded to the contractor. The contractor may submit written comments, if any, within the time period specified in the evaluation transmittal. The contractor’s comments shall be considered in the issuance of the final evaluation document. Any disagreement between the parties regarding the evaluation shall be forwarded to the Bureau Chief Procurement (BCP). The final evaluation of the contractor’s performance is the decision of the BCP. A copy of the final performance evaluation report is made available to the contractor in the Government’s past performance database at www.ppirs.gov.

8.6. Service Summary (SS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. Adhering to Performance standards is critical to mission success.

Container Maintenance

Containers maintained IAW PWS Requirements. No more than 2 deficiencies allowed per month.

Unscheduled Collections

Collections and Disposal accomplished within one business day of notification. No more than 2 Valid Customer Complaints per month.

Note: Complaints received during first 60 days of contract are collected, but will not count against the contractor’s annual performance rating.

8.7. Non-Payment for Additional Work. Any additional contractor performed services not specified in contract, either at its own volition or at the request of an individual other than an appointed Contracting Officer, except as may be explicitly authorized in the contract, shall be performed at the financial risk of the contractor. Only an appointed Contracting Officer is authorized to bind the Government to a change in specifications, contract terms, or conditions.

8.8. Government Remedies. The contracting officer shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items, for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

9. SAFETY REQUIREMENTS AND REPORTS. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO and COR within five calendar days of each occurrence.

10. . CONTRACTOR PERSONNEL REQUIREMENTS

10.1. Contract Manager. Provide a contract manager who has full authority to act for the contractor on all matters relating to daily operation of this contract and be responsible for the performance of the work. The name and contact information of the contract manager and alternate(s), shall be designated in writing to the CO and PM within ten days after contract award. (Reference to the contract manager shall be synonymous with the alternate(s).) The contract manager shall be available during normal duty hours to meet on the installation with government personnel. The contract manager shall be able to read, write, speak, and understand the English language.

10.2. Contractor Employees. Employees shall be in clothing that easily identifies them as an employee of the contractor. All contractor employees must be able to read, write, speak, and understand the English language. All employees shall be vetted through E-verify (http://www.uscis.gov/e-verify).

10.3. Personnel operating motor vehicles shall comply with States of Minnesota and Wisconsin and National Park Service requirements at all times.

11. SPECIAL TRAINING. The contractor shall provide environmental, health, first aid/CPR and safety training to ensure compliance with all federal, state, county and local laws or regulations. This training shall include hazardous waste and PCB waste recognition, operations, maintenance, safety, health, environmental controls, and emergency response training.