OKDHS_RFI_FINAL_Exhibit_1.docx

STATE OF OKLAHOMA • RFI-OKDHS-EES-2026-001

EXHIBIT 1

STATE OF OKLAHOMA

Oklahoma Human Services • Oklahoma State Department of Health • Oklahoma Health Care Authority

REQUEST FOR INFORMATION

Unified Eligibility and Enrollment System Issued in support of the feasibility study mandated under Oklahoma House Bill 1575 Questions Supplier Contact Information Business/Organization Name Contact person for follow-up questions Contact person telephone number Contact person email address Supplier Profile and Relevant Experience Provide a brief overview of your organization, including size, structure, and public sector experience.

Describe your experience delivering or supporting eligibility and enrollment systems for programs such as SNAP, TANF, Medicaid, Child Care, LIHEAP, or WIC.

If applicable, describe your typical teaming approaches (e.g., platform provider, integrator, specialty vendors) and roles.

Architectural Approaches and Feasibility Describe your experience with creating a modern solution that is integrated with legacy technology.

Describe viable approaches for achieving a unified eligibility and enrollment experience across multiple agencies and programs, including how these approaches may preserve or extend existing eligibility systems.

Compare the advantages and tradeoffs of centralized (single system supporting all programs end-to-end), federated (existing agency/programs systems remain independent) and hybrid (systems remain independent EXCEPT in limited functions, such as identity proofing and document management) approaches specifically in the context of:

· preserving existing program systems

· minimizing disruption to operations

· achieving a unified front-end experience For a state with multiple agencies, existing eligibility systems, and a goal of achieving a unified user experience in the near term, which approach do you recommend and why?

How does your proposed approach distinguish between achieving a unified user experience (“one front door”) and integrating backend systems? What level of backend integration, data sharing or interoperability do you believe is necessary to achieve meaningful unification of the user experience and why?

What are the most effective approaches for managing cross-program workflows and case coordination for individuals receiving benefits from multiple programs?

In states that have implemented a multi-agency eligibility platform, please describe the governance models used to ensure shared authority, accountability, and collaboration.

Delivery Approach and Implementation Strategy Describe your typical delivery models (e.g., SaaS, platform + integration, co-managed delivery) for eligibility system implementations.

Describe recommended approaches for sequencing implementation across multiple agencies and programs while maintaining continuity of existing operations. What sequencing strategies have worked well when legacy systems must be preserved during transition?

What are the most common implementation risks or challenges encountered in multi-agency eligibility transformations, and how can they be mitigated?

What lessons learned from prior implementations are most relevant for a state undertaking a similar effort?

Data integration and Data Sharing Describe typical approaches to integrating multiple eligibility systems or program data sources in a unified or coordinated environment.

What best practices have you observed for cross-agency data sharing while maintaining program compliance and data protections?

How should the State evaluate opportunities to reduce duplicate data collection from customers?

What common challenges have you observed related to data quality, ownership, privacy, and stewardship?

Regulatory and Policy Adaptability What design approaches or solution capabilities best enable states to adapt to ongoing federal and state policy changes?

What common challenges do states face when implementing policy changes across multiple programs or systems, and how can they be addressed?

Innovation and Emerging Capabilities What emerging technologies or capabilities are most impactful in modern eligibility systems (e.g., automation, analytics, digital assistants)?

Where have automation, AI, or advanced analytics demonstrated measurable improvements in:

· User experience

· Staff efficiency

· Program integrity (fraud, waste, abuse) What considerations should states keep in mind when adopting these capabilities?

Cost, Timeline, and Value Delivery Provide high-level cost ranges for implementing and operating eligibility system modernization under different architectural approaches (centralized, federated, etc.).

Describe typical cost drivers and factors that most influence overall cost.

How should the State measure return on investment or business value?

Describe typical implementation timelines for systems of this scope, including how timelines differ between approaches that replace existing systems versus those that build a unified front door while preserving backend systems.

What approaches have proven effective in managing long-term operations and maintenance costs?

What opportunities exist to deliver value incrementally rather than through a large-scale transformation?

Transition and Change Management What transition and implementation strategies have proven most effective when introducing a unified front-end experience while maintaining existing eligibility systems?

How do states maintain operational continuity for staff and residents during system transitions?

What organizational change management, training, and workforce adoption strategies have been most successful?

What organizational readiness factors should be evaluated as part of this effort?

Risks, Barriers, and Recommendations What are the most common barriers states encounter in eligibility system modernization efforts?

What critical early decisions or investments most influence long-term success?

What recommendations would you offer to a state undertaking a multi-agency eligibility modernization initiative?

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