Attachment_3_-_Performance_Work_Statement.docx

ATTACHMENT 3

Performance Work Statement For Annual Preventative Maintenance and Repair Services for Zeutschel 12002C Advanced Overhead Tabletop Scanners

1.0 INTRODUCTION

The National Archives and Records Administration (NARA), Research Services, recently purchased five (5) Zeutschel 12002C Advanced Overhead Tabletop Scanners in December 2014. The scanners will need annual preventative maintenance for the hardware and software as well as repairs as needed. The Order is for a twelve (12) month base period plus two (2) one-year option periods.

2.0 BASIC REQUIREMENTS

2.1 Annual Preventative Maintenance

2.1.1 Provide annual on-site preventative maintenance for hardware and software in accordance with manufacturers’ specifications for the Zeutschel 12002C Advanced Overhead Tabletop Scanners.

2.1.2 Annual preventative maintenance shall be coordinated with the NARA Point of Contact or their designated representative.

2.1.3 Preventative maintenance shall be completed on all scanners within 30 business days of the coordinated start date.

2.1.4 Routine updates to software shall be provided immediately after release. Pertinent software licenses will be renewed annually.

2.1.5 Vendor shall submit a report for each scanner to the NARA Point of Contact outlining the work completed, including any repairs or software upgrades that were required. The report shall be submitted within 14 business days after completion of the annual preventative maintenance work.

2.2 Service Calls and Repairs

2.2.1 Perform onsite and offsite repair work in accordance with manufacturer’s specifications for the Zeutschel 12002C Advanced Overhead Tabletop Scanners.

2.2.2. In the event of a scanner malfunction, the vendor will be notified by the NARA Point of Contact or their designated representative. The vendor shall respond via telephone or email to the NARA Point of Contact or designated representative within 8 business hours after receipt of notification.

2.2.3 The vendor shall arrange to service the scanner within 5 business days after receipt of notification. All onsite and offsite repair work shall be coordinated with the NARA Point of Contact or their designated representative.

2.2.4 Repair work shall be completed within 10 business days of the coordinated start date.

2.2.5 Vendor shall submit a report for each scanner to the NARA Point of Contact outlining the repairs completed. The report shall be submitted within 14 business days after completion of repair work.

2.2.6 The NARA Point of Contact or designated representative will test the full functionality of the repaired scanners to determine if it is operating according to the manufacturer’s specifications. The testing will be conducted within 5 business days after receiving the vendor’s report of repairs completed.

Acceptance of repair work is contingent on full functionality of serviced equipment.

2.3 Parts

2.3.1 If additional parts are required, Vendor shall notify the NARA Point of Contact before incurring additional expenses. If, after determination by Vendor and NARA, parts are required at additional cost, Vendor will ship parts within 16 hours.

3.0 Place of Performance

3.1 Annual preventative maintenance and repair services will be performed at five (5) NARA sites.

3.2 All services will be performed during the regular business hours listed for each site listed below, excluding Federal holidays.

(1) National Archives and Records Administration at College Park Attn:

Address: 3301 Metzerott Road College Park, MD 20740 Room: 2619 Phone:

Regular core business hours: Monday through Friday 8 a.m. to 5 p.m.

(2) National Archives and Records Administration Attn:

Address: 700 Pennsylvania Ave., NW Washington, DC 20408 Room: 200A Phone:

Regular core business hours: Monday through Friday 8 a.m. to 5 p.m.

(3) National Archives, Archival Operations-Kansas City Attn:

Address: 400 W. Pershing Road Kansas City, MO 64108 Room: 213 Phone:

Regular core business hours: Tuesday through Saturday, 8 a.m. to 4 p.m.

(4) National Archives, Archival Operations -Seattle Attn:

Phone:

Regular core business hours: Monday through Friday, 7:45 a.m. to 4:15 p.m.

North Loading Dock hours: 9 a.m. to 3 p.m.

(5) National Archives, Archival Operations – Philadelphia Attn:

Phone:

Regular core business hours: Monday through Friday, 8 a.m. to 4 p.m.

Dock hours: Monday through Friday 7 a.m. to 4 p.m.

The NARA Point of Contact for this order is:

Name: TBD Phone: TBD Email: TBD

4.0 Period of Performance

The period of performance will be for one base year plus two (2) option years.

5.0 Tasks and Deliverables

The deliverables are discussed in paragraph 2.0 above.

5.1 No transportation or travel expenses will be paid

5.2 Vendor must accept direct deposit for payment. Vendor must be registered with the System for Awards Management.