WWL B - QASP and PAP(5).docx

This is a performance-based contract, as defined in FAR Part 37.6. Contractor performance will be reviewed in accordance with the Quality Assurance Surveillance Plan (QASP) as follows:

The contractor's performance will be evaluated through the Contractor Performance Assessment Reporting System (CPARS). The CPARS evaluation is accomplished on an annual basis. The CPARS evaluation will be based on performance in whole or in part during the previous 12-month period, the primary government official responsible for the CPARS evaluation is the Contracting Officer's Representative (COR) for the contract. The COR may he assisted, as necessary, by other government individuals having information relevant to the quality of contractor performance.

Contractor performance will be evaluated in three general areas. A rating of Satisfactory or Unsatisfactory will be assigned to each area. These general areas are quality, timeliness and customer satisfaction. The items identified under each area represent the types of consideration to be addressed. They should not be considered an exclusive list. The degree of Government technical direction necessary to solve problems that arise during performance will be a consideration for each area. Improvements made in an area during the evaluation period will also be considered as will degradation in the overall quality of performance.

1.0 INTRODUCTION

The Contractor shall provide services required while minimizing long term carrying costs, infrastructure, and staff; and partnering with the Government to achieve lower total ownership costs for ships. At the same time, the Contractor must be capable of redirecting resources to meet MSC ship operational and logistics support surges.

2.0 IDENTIFICATION OF WORK TO BE PERFORMED:

The contractor shall provide Military Sealift Command (MSC) worldwide logistics services to support continued requirements for sustainment logistics, CMLS management, Combat Logistics Force (CLF) load management, ordnance management, and supply chain management.

3.0 ROLES AND RESPONSIBILITIES:

Contracting Officer - A person duly appointed with the authority to enter into contracts and make related determination and findings on behalf of the Government. Contracting Officers are designated via a written warrant which sets forth limitations of authority. The Contracting Officer is responsible for monitoring contract compliance, performing contract administration and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the contractor’s performance.

Contracting Officer Representative (COR) –The COR will be the Contracting Officer’s authorized representative to assist in administering the contract. The COR will be designated in the resulting contract and/or individual task orders as needed. The limitations of authority are contained in a written letter of designation. The

COR is the primary technically oriented representative assigned to monitor contract performance. The COR is responsible for providing technical direction to the contractor and will perform the final inspection and acceptance of all deliverables under the contract. The COR will also have the responsibility of performing periodic sampling and documenting customer feedback.

Alternate Contracting Officer’s Representative (ACOR) - An individual designated in writing by the PCO to act as their authorized representative to assist in administering the contract. The ACOR will be designated in the resulting contract. The limitations of authority are contained in a written letter of designation. The ACOR is the secondary technically oriented representative assigned to monitor contract performance. The ACOR’s responsibilities may mirror those of the COR in the COR’s absence.

Technical Point of Contact (TPOC) – An individual designated in writing by the COR authorized to monitor and review contractor compliance with individual task order requirements. The limitations of authority are contained in a written letter of designation. The TPOC is also assigned to monitor contract performance and provide feedback and input to the ACOR/COR.

4.0 METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The primary methods of surveillance are Customer Input / Feedback. Customer feedback may be obtained either from the results of the formal customer satisfaction surveys (included in this PAP) or from random customer complaints.

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint will then be forwarded to the Contracting Officer for review. If the Contracting Officer determines that the complaint is valid, the Contractor will be formally notified in writing. The Contractor will have 5 business days to formulate a response detailing the actions taken to remedy the complaint filed.

6.0 DOCUMENTATION

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

1. ATTACHMENTS

Attachment 1 – Required Performance Metrics Attachment 2 – Performance Evaluation Survey

The following are MSC’s overall logistics performance goals:

Performance Goal

Efficient logistics data updates where the contractor achieves lower stabilized transaction cost and 10 working day cycle time for logistics update transactions

Accurate equipment configuration identification data with accuracy for all add, change, and delete transactions

Innovative use of technology to enhance transaction efficiency and accuracy of data, where the contractor stabilizes cost of fleet logistics data management, offsetting the cost of inflation; and achieves 2% per year reduction in data management and transaction costs, over and above inflation

Technically oriented, responsive and adaptive contract support where all MSC logistics mission support requirements are met, and the contractor adapts as necessary

Contractor services are performance based. Performance objectives are identified below, cross- referenced to each paragraph in the Performance Work Statement. The Government’s goal is to receive quality and timely services while total ownership cost is minimized. The Contractor is encouraged to introduce innovative techniques, using technology to enhanced accuracy or cycle times, and recommending elimination of non-value adding functions.

The following are the performance objectives for the services required:

Special Material Type Desk

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.2 Updated records in CMLS

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.3 Order centrally managed special material in CMLS with associated FAR 8, sole source, and/or urgency documentation.

Follow-up with status within two business days.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.4 CMLS generated shipping documents.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.5 Manage SLEP inventory records.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.6 Report of equipment inventory

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.7 2.7.1 2.7.2 2.7.3 Report of Customer Requirements

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.8 Data analysis, recommendations, market research, PWS, and estimates for review/approval.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.9 Perform gas mask testing per JSMLT testing guide and provide completion report.

Proper identification, Maintenance, labeling and testing performed.

Reports and Updated CMLS/FSR records.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.10 Provide Forecast Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.11 Monitor AMAL controlled substances.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.12 Manage shelf-life and extensions. Coordinate with customers. Dispose of expired items. Maintain records.

Customer response within 24 hours.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.13 Controlled Substances Report

Ensure proper documentation accompanies all material.

Accuracy of documentation, databases and reports.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.14 Configuration and kitting of ATFP/CBRD and medical equipment.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

2.15 Develop processes/flowcharts and provide recommendations.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

Ships Acquisition Support

3.1.2 Monthly Status Reports

(2) business days late or incomplete up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.3 Quarterly ILSMT presentations for each program; required briefs, correspondence and point papers.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.4 Trip Reports and meeting minutes.

Capture minutes and discussions.

Contractor attends and participates in meetings to obtain logistics information and schedule changes.

Govt staff receives timely, efficient, and effective contract support for requirements.

Customer Satisfaction Survey reports no more than 3 customer complaints per quarter.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.5 Report of feedback submitted and outstanding.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.6 Class baseline report

Data 98% accurate.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.7 Outfitting Monitoring & Risk Assessment Report

(2) 3 months prior to delivery of each ship; and

(3) then Weekly through delivery for each ship.

100% accurate and on time.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.8 Report of feedback submitted to NAVSEALOGCEN, NSWC PHD, SPAWAR and the respective SUPSHIP

Reconcile all feedbacks.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.1.9 Provisioning Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

T-EPF PRE-DELIVERY

3.2.1 Validation Plan

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.1 Validation Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.2 DRL Review Report

Provide comments to SME.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.3 Provisioning Package Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.4 System Drawing Review

Prepare reports on all identified discrepancies.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.5 Technical Manual Configuration Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.6 Ship's Provisioning Review

Report issues.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.7 Hierarchical Structure Code Resolution Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.8 Valve marks and electrical symbol number review.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.9 Virtual Technical Library, Technical Manual Review and compilation.

Review of Technical Manuals.

Ensure all configuration items are represented.

Technical Manuals for ships outfitting for Government Furnished Equipment and Material are onboard the respective ships at the time of delivery.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.10 Coordinate GFM and Develop RICs

Provide accurate report.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.11 Part procurement correction

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.12 New construction data review

Ensure proper data is entered in CMLS and ShipCLIP.

Identify and correct data discrepancies in MERLIN.

Ensure proper data is entered in CMLS and ShipCLIP.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.13 Technical documentation to configuration review.

Update MERLIN.

Validate Technical Manuals and Drawings contained in MERLIN.

Update MERLIN.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

T-EPF DELIVERY

3.2.14 Bin Validation and Inventory Accuracy Report

Verify the physical inventory accuracy.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.15 Establish Ship's Technical Library

Produce Ships Engineering Drawing (shipbuilder) and TM Listings.

Download drawings from PMS-ES.

Rename data files to conform to MSC naming conventions.

Screen for missing/updated TMs and have them added.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.16 Catalog of Ship's Test Reports

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.17 Establish Ship's Navigational Library

Affix to each applicable document: Chart Number, Title, National Stock Number, and Revision.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.18 Prepare Ship's Logistics Turn-Over Book

Participate in Turnover Conference.

All Logistics Turnover Books and CDs completed

Participate in Turnover Conference.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.19 Relabeling Report.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.2.20 Signed crew acceptance memo/letter.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3 T-ESB PRE-DELIVERY

3.3.1 DRL Review Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.2 Provisioning Package Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.3 System Drawing Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.4 Technical Manual Configuration Review

Review the Logistics Support information of all Technical Manuals submitted by the shipbuilder as part of the MSC review team.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.5 Ship's Provisioning Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.6 Hierarchical Structure Code Resolution Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.7 Valve Marks and Electrical Symbol Number Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.8 Virtual Technical Library Technical Manual Review and Compilation

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.9 Coordinate GFM and Develop RICs

Provide accurate report.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.10 Part Procurement Correction

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.11 New Construction Data Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.12 Technical Documentation to Configuration Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.13 Bin Validation and Inventory Accuracy Report

Verify the physical inventory accuracy.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.14 Establish Ship's Technical Library

Produce Ships Engineering Drawing (shipbuilder) and TM Listings.

Download drawings from PMS-ES.

Rename data files to conform to MSC naming conventions.

Screen for missing/updated TMs and have them added.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.15 Catalog of Ship's Test Reports

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.16 Establish Ship's Navigational Library

Affix to each applicable document: Chart Number, Title, National Stock Number, and Revision.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.17 Prepare Ship's Logistics Turn-Over Book

Participate in Turnover Conference.

All Logistics Turnover Books and CDs completed

Participate in Turnover Conference.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.18 Relabeling Report.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.3.19 Signed crew acceptance memo/letter.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4 T-ATS PRE-DELIVERY

3.4.1

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.1 Validation Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

Provide comments to SME.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.3 Provisioning Review Report

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.4 Data Entry Progress Report

Contact vendors and suppliers for pricing information.

Perform 100% equipment validations.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.5 System Drawing Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.6 Technical Manual Configuration Review

Review the Logistics Support information of all Technical Manuals submitted by the shipbuilder as part of the MSC review team.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.7 Ship's Provisioning Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.8 Valve Marks and Electrical Symbol Number Review

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.9 Virtual Technical Library Technical Manual Review and Compilation

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.10 Coordinate GFM and Develop RICs

Provide the report.

(2) business days late up to a maximum of $5,000.00 per month after this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

3.4.11…