ITGPS_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title: Information Technology (IT) Governance and Process Support

2. Work Requirements:

Task Area 1 - Contract Program Management Task Area 2 - Knowledge Management (KM) Support Services Task Area 3 – Information Technology Portfolio Management (IT PfM) Support Services Task Area 4 - Enterprise Architecture (EA) Analysis and Planning Support Services Task Area 5 - Financial Management (FM) Support Services Task Area 6 - Funds Execution (FX) Support Services

3. Primary Method of Surveillance:

Government Oversight. The Contract Officer Representative (COR), along with the Technical Points of Contact (TPOC), will provide oversight of the contractor’s performance on a day-to-day operational basis.

The Government will address issues on the spot and escalate to the MSC Contracting Officer (N10) when no resolution can be reached between the COR/TPOC and Contractor personnel.

Metrics. The COR will utilize management metrics to monitor the health of the contract. The metrics will provide N6 leadership insight into spending and areas where contract efficiencies can be gained. However surveillance of metrics will not be limited to these areas alone.

Deliverables. The Contractor is required to provide deliverables as defined in each CDRL and will comply with paragraph of 5 the QASP.

4. Scope of Performance:

4.1 Task Area 1- Contract Program Management

The Contractor will ensure that all Contractor support assigned to this task are coordinating and leveraging MSC Quality Management Systems (QMS) processes. This effort will include the overall management of Contractor re-sources assigned to the resultant contract as well as submitting reports to and direct interaction with the COR. Con-tract Management support shall include the full range of project planning, resource management, risk assessment and mitigation, quality management, change control, and management of project deliverables consistent with indus-try best practices.

4.2 Task Area 2 – Knowledge Management Support Services

The contractor shall provide a staff that is familiar with and can perform the functions involved in Knowledge Man-agement. Support includes overseeing daily and long term management of processes, tools, and data to ensure col-laboration, information and data management, analyses and metrics, and process improvements.

4.3 Task Area 3 – Information Technology Portfolio Management Support Services

The contractor shall support all processes for IT portfolio management that assist the Government with analysis, im-plementation and maturity of policies and processes needed to align all IT investment decisions with MSC’s busi-ness and strategic goals and support tactical operations.

4.4 Task Area 4 - Enterprise Architecture (EA) Analysis and Planning Support Services

The contractor shall provide a staff that is familiar with and can perform analysis and planning for the Enterprise Architecture (EA) functions to attain overall effectiveness, efficiency, and interoperability of capabilities and sys-tems in the IT portfolio and to ensure IT investments align to the MSC and MSC N6 strategic Business Support Plan, technical architecture road maps, and meet DoD and DoN mandates.

4.5 Task Area 5 – Financial Management Support Services

The contractor shall provide Financial Management support by assisting MSC/N6 in efficient and effective manage-ment of funds to accomplish the mission. The Contractor shall support financial management planning, reporting and analyses tasks in the procurement of all information technology products and services.

4.6 Task Area 6 – Funds Execution Support Services

The Contractor shall provide funds execution support which includes: Information Technology Procurement Re-quest (ITPR) process, funding documents, accruals and reconciliation, and Fiscal Year closeout/startup.

5. Performance Standards:

The expectation is that all deliverables will be without substantive errors and timely submitted in accordance with the PWS and CDRLs. If deemed necessary, the COR may escalate any performance issues to the Contracting Of-ficer for action and may cite any deficiencies when completing the annual Contractor Performance Assessment Re-port (CPAR).

Performance Standard Acceptable Quality Level (AQL) Method of Surveillance Contract Program Management Must fill vacancies within 30 calen-dar days with qualified personnel Resource Allocations & Availability

Knowledge Management Achieve and maintain 100% com-pliance

Compliance

Portfolio Management Achieve and maintain 100% com-pliance as mandated by SEC-

NAVINST 5230.14

Compliance

Enterprise Architecture Achieve and maintain 100% com-pliance

Compliance

Financial Management Achieve and maintain 100% com-pliance

Compliance

Funds Execution Achieve and maintain 100% com-pliance

Compliance

6. Mandatory or regulatory compliance items:

The Contractor will provide initial proof of compliance with regulatory and compliance items contained in the con-tract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the con-tract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

7. Acceptable Quality Level (AQL):

The Acceptable Quality Level (AQL) for this requirement is 100% due to the critical mission support provided and its impact on MSC normal operations.

8. Evaluation Method:

Evaluation will be performed by the Contracting Office Representative. The COR, in concert with the Technical Points of Contact (TPOC) will conduct file reviews, periodic inspections, random observations, and collect customer input. TPOCs will forward findings, both positive and negative to the COR. In turn the COR will document all in-stances of notifications to the contractor and provide a copy to the Contracting Officer for file purposes.