ETSS_and_Site_Support_SOW_N00030-20-R-0006.docx

Electronic Training Support System (ETSS) and Site Support Contract Draft SOW

Section C - Descriptions and Specifications (i.e. SOW)

1. BACKGROUND

1.1 Strategic Systems Programs, SP 2056 (the Government) provides training systems to various continental U.S. Sites to support the SSBN Fleet Ballistic Missile (FBM) and SSGN missions. The training systems use commercial off the shelf (COTS) hardware currently running Windows 7, Windows 10, or LINUX operating systems as well as contemporary Windows Server software. During the life of this contract, the training systems may progress to replacement COTS operating systems. The level of complexity to maintain these systems is approximately that of maintaining COTS electronic classrooms with local area networks (LANs) that are confined to a single building. This SOW is for the contractor to provide contracted maintenance and life cycle services for those training systems. The training systems run software applications created by various government and third party contractors, such as but not limited to the Strategic Weapons Systems (SWS) Virtual Instructor Program (VIPr), and are issued to this SOW’s contractor as GFE for integration and loading onto the training systems.

1.2 Additional systems may be added during the life of this contract, but the current locations and sizes of the classrooms are:

1. Trident Training Facility (TTF) Kings Bay, GA:

a. Classified Presentation System (CPS)

i. Certified for SECRET and below

ii. One (1) classroom with 14 instructor and / or student stations (collectively referred to as “stations”)

iii. Stand-alone LAN in a single room

b. Electronic Presentation Systems (EPS)

i. Unclassified system

ii. Approximately seven (7) classrooms with a total of 93 stations

iii. Connected to each other via LAN in a single building

2. TTF Bangor, WA:

a. CPS

i. Certified for SECRET and below

ii. One classroom with 14 stations

iii. Stand-alone LAN in a single room

b. EPS

i. Unclassified system

ii. Approximately seven (7) classrooms with a total of 72 stations

iii. Connected to each other via LAN in a single building

3. Norfolk Naval Shipyard (NNSY) Norfolk, VA

a. Distributed Training Platform Suite (DTPS)

i. 14 unclassified laptops

ii. Either before or during this contract’s Period of Performance (PoP), these laptops will be connected to a LAN setup similar to the EPS above.

4. Puget Sound Naval Shipyard (PSNS) Bremerton, WA

a. DTPS

i. 14 unclassified laptops

ii. Either before or during this contract’s PoP, these laptops will be connected to a LAN setup similar to the EPS above.

iii. This location is scheduled to be installed in FY19.

5. Afloat training systems Kings Bay, GA and Bangor, WA

a. 18 training systems on board the SSBN and SSGN submarines homeported at Bangor, WA and Kings Bay, GA. Support will be required at the home ports while the submarines are in-port.

2.0 DOCUMENTS. The following government documents shall be used to execute the SOW. The contractor shall adhere to the requirements set forth in these references. For all documents referenced, the contractor shall use the latest version in the series.

3.0 SUPPORT REQUIREMENTS.

3.0.1 The contractor may use the same personnel to support multiple requirements, so long as all SOW requirements are met. For example, the contractor’s on-site personnel at TTF Kings Bay may perform all applicable requirements without having separately assigned personnel for Items 0001, 0002, and 0003 (paragraphs 3.1.3, 3.2.2, and 3.3.2).

3.0.2 Property Management. The contractor shall control and manage government furnished equipment (GFE) IAW SSPINST 7320.1, including but not limited to identifying, labeling, inventory tracking, maintenance and disposition of GFE.

3.1. ITEM 0001 FY20 STRATEGIC WEAPONS SYSTEMS (SWS) PROGRAMS OPERATIONAL SUPPORT (O&MN, except as noted) (FFP) (LOE). During the period beginning 01 October 2019 through 30 September 2020, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials, and shall use its best efforts, SSP documentation, processes, procedures, Controlled Unclassified Information (CUI), and classified material to include Restricted Data (RD) and Formally Restricted Data to perform Strategic Weapon System (SWS) training acquisition and support as stated below:

3.1.1. Support the Integrated Learning Environment (ILE) and afloat training. The Contractor shall:

3.1.1.1. Generate ILE media.

3.1.1.2. Deliver training content, documentation and personnel records to afloat training platforms. Update applicable standard operating procedures (SOPs) or Ordnance Document (OD) for loading, offloading, removal, modifications, merging, and maintaining training content and student records. Perform configuration management of training content, including tracking status of and performing patching/bug fixes, backups and restoral.

3.1.1.3. Update training content, documentation and personnel records on afloat training platforms.

3.1.1.4. Retrieve training records from afloat training platforms.

3.1.1.5. Update and retrieve personnel training records contained in all applicable Government learning management systems (LMS) at the TTFs and afloat units (SSBNs / SSGNs) via a Government-provided data repository.

3.1.1.6. Update and retrieve training content contained in all applicable LMS at the TTFs and afloat units via the Government-provided data repository.

3.1.1.7. Support connections to Government repositories and databases.

3.1.1.8. Install, test and verify the functionality of products for assigned training systems. Products will be provided as GFE / GFI.

3.1.1.9. Perform as Training Information Manager (TIM) in accordance with OD 68861.

3.1.1.9.1. Supply and retrieve afloat training platforms training LMS data.

3.1.1.9.2. On-load and offload training records.

3.1.1.9.3. Perform account verification and reconciliation.

3.1.1.9.4. On-load training content.

3.1.1.9.5. Distribute training content media.

3.1.1.9.6. Generate, handle, safeguard and dispose of PII data and media.

3.1.2. Electronic Training Support System (ETSS). The Contractor shall:

3.1.2.1. (O&MN or OPN as appropriate for each DO) Support the Government in the operation, documentation and maintenance coordination of ETSS’s and associated hardware and software per OD 65408 and OD 65321. When directed, procure, deliver, integrate and test hardware and third party COTS software to support the ETSS. When directed, receive, integrate and test government-furnished software to support the ETSS.

3.1.2.1.1. Assist SP-205 in performing as a member of the ETSS Configuration Control Board (CCB) Review Board.

3.1.2.1.2. Generate test plans and assist SP-205 in performing Government Acceptance Tests (GATs). Provide test results and recommendations to SP-205 and the Submarine Learning Center (SLC).

3.1.2.1.3. Coordinate with outside vendors while providing technical support in isolation and correction of ETSS problems.

3.1.2.1.4. Create and maintain ETSS system & user accounts IAW government-approved procedures.

3.1.2.1.5 Update ETSS documentation.

3.1.2.2. Receive and coordinate Trouble Reports and Change Requests from all SSP Program principals. Submit items to Submarine Learning Center (SLC) and designated SSP personnel for resolution and/or feedback.

3.1.2.3. Review and recommend changes to OD 65408.

3.1.2.4. Update and maintain stand-alone ETSS development & test environment/sandboxes for performance of testing and evaluation of COTS and GOTS products (prior to implementation in the operational systems). Provide recommendations on the suitability for use to the Government. Perform testing on commercial and government software in support of SSP. Provide recommendations on the suitability for use to the Government.

3.1.2.5. Verify the functionality of training materials in ETSS. Provide results to the Personnel Program Coordinator (PPC) and the Government. The PPC may be a Government or third party contractor.

3.1.2.6. Perform analysis and provide recommendations for ETSS sustainment and Training modernization efforts.

3.1.2.7. Distribute approved Government and/or Commercial Off-The-Shelf/Government Off-The-Shelf (COTS/GOTS) software and related documentation on a quarterly basis to sites in support of ETSS operation and use.

3.1.2.8. As a member of the Configuration Control Board (CCB), develop and maintain system technical requirements documentation and specifications of ETSS, system baseline configurations and procedures specific to components within the ETSS and sites.

3.1.2.9. As a member of the Configuration Control Board (CCB), ensure ETSS systems/sites maintain the Government’s approved minimum standard system baseline configurations. Perform system/site reviews to monitor and verify site configurations.

3.1.2.10 Perform installation and maintenance of the assigned simulators.

3.1.2.10.1. Install GFE and third party COTS software in the SWS simulator rooms and ETSS.

3.1.2.10.2. Within thirty minutes of notification, respond to simulator trouble calls and initiate troubleshooting and maintenance necessary to restore functionality. The length of time to complete actions shall depend on the nature of the problem.

3.1.3. On-site Training Facility Support. The Contractor shall:

3.1.3.1. Provide on-site support at the TRIDENT Training Facilities (TTFs) in Kings Bay, Georgia (GA), and Bangor, Washington (WA), to assist with SWS training matters.

3.1.3.1.1 Coordinate with local Navy TTF representatives to support training operations. The weekly training operations schedule varies, but the contractor shall be capable of supporting up to continuous round the clock operations during weekdays, i.e. time 0001 Monday to 2359 Friday.

3.1.3.1.2 Whenever training is scheduled, have at least one qualified representative on site, with system administrator access to the assigned training systems, to support trainer operations and initiate initial troubleshooting and corrective actions.

3.1.3.2. (Deliberately left blank)

3.1.3.3. Coordinate with Local Navy Activity (LNA) to identify and resolve training-related problems.

3.1.3.4. Assist in the SWS Training Program orientation of new training facility personnel.

3.1.3.5. Serve as the local technical consultant on the use of AIM software or its replacement software. Troubleshoot, report and track trouble tickets and/or lessons learned regarding AIM (or replacement software) issues.

3.1.3.6. Install PPC-delivered training materials in the ETSS.

3.1.3.7. Provide support and assist with training of LNA in the use and operation of the ETSS.

3.1.3.7.1. Prepare and distribute training materials on the operation and use of the ETSS.

3.1.3.7.2. Provide training sessions on the operation and use of the ETSS.

3.1.3.7.3. Provide changes to ETSS training materials.

3.1.3.8. (Deliberately left blank)

3.1.3.9. Assist the Government in the coordination and demonstration of the assigned simulators and training systems.

3.1.3.9.1. When directed, coordinate with TTF and Operational Commands and conduct demonstrations and / or briefs to ensure the fleet is aware of the SWS simulator availability, latest capability updates, and training benefits.

3.1.3.9.2. Prepare and provide simulator product briefings to the fleet and SSP.

3.1.3.10. Perform SWS Simulator product reviews and interview instructors and students to identify lessons learned and product usage. Report findings to the Government.

3.1.3.10.1. Track and record simulator utilization.

3.1.3.10.2. Track and record simulator lessons learned.

3.1.3.10.3. Perform product reviews and end-user polling for recommendations.

3.1.3.11. Using the Government’s training requirements, integrate training materials to support training system operation.

3.1.3.11.1. Generate and prepare simulator user guides and tutorials.

3.1.3.11.2. Train LNA personnel on the use and capabilities of the simulator.

3.1.4. Program and Information Systems (IS) Support. The Contractor shall:

3.1.4.1. Provide Information Technology (IT) services used to support the Government.

3.1.4.2. Provide teleconference support. Services must be approved by the Government.

3.1.4.2.1. Toll Free US.

3.1.4.2.2. Toll free United Kingdom.

3.1.4.2.3. Defense Collaboration Service (DCS)

3.1.5. Program Coordination and Task Monitoring. The Contractor shall:

3.1.5.1. Coordinate meetings as directed. Track action items (AI’s) assigned during formal meetings and request monthly updates from AI assignees.

3.1.5.2. Support periodic Program Review meetings with the assigned Government staff.

3.1.5.3. Provide monthly program status reports.

3.1.5.4. Participate in the annual SWS Training meetings by providing technical support, assist with the coordination of agendas, prepare presentations, prepare and distribute draft minutes, gather and incorporate participant comments into minutes, distribute finalized minutes, track action items, and respond to action items.

3.1.5.5. Provide general administrative and management support.

3.1.6. Cybersecurity / Information Assurance (IA) Support. The Contractor shall:

3.1.6.1. Ensure all required personnel meet, obtain and maintain Cybersecurity Work Force (CSWF) / IA Training and Certification requirements in accordance with SECNAV Instruction 5239.20, SECNAV M-5239.2, and SSPINST 5239.11 series.

3.1.6.2. Support and provide effort required to meet and maintain Cybersecurity / IA requirements in accordance with SSP OD 68340, SSP OD 68327, OD 68390, SSP OD 68392 and SSPINST 5239.12 series.

3.1.6.2.1. Generate Cybersecurity / IA documentation.

3.1.6.2.2. Generate Letters to File (LTF), Memos to File (MTF), and Risk Acceptance Letters (RAL).

3.1.6.2.3. Generate, implement and monitor Risk Management Framework (RMF) cybersecurity controls and objectives approved by the Government.

3.1.6.2.4. Perform Cybersecurity testing and threat assessments (e.g., vulnerability scans, automated security compliance checks, security technical implementation Guide (STIG) checklists, periodic / annual system reviews, etc.).

3.1.6.2.5. Perform vulnerabilities analysis, remediate vulnerabilities, and provide security requirements recommendations to the Government.

3.1.6.2.6. Generate Plans of Actions & Milestones (POAMs).

3.1.6.2.7. Generate Cybersecurity Assessment Reports (CSARs) / Risk Assessment Reports (RARs).

3.1.6.2.8. Enter, track, and monitor cybersecurity testing and assessments results / vulnerability findings in the appropriate Navy tracking systems.

3.1.6.2.9. Obtain and maintain user accounts for systems required for performance of duties (e.g., SSP SWSNET Classified network accounts, SWSNET IA Repository, future Government Repository, etc.).

3.1.6.2.8.10. Support Cybersecurity related meetings and working groups.

3.1.7. Submarine On-Board Training (SOBT) Support. The Contractor shall, when required to support corresponding SWS formal courseware, perform tests to ensure electronic classroom viability, and load the SOBT products in each applicable electronic classroom.

3.2. ITEM 0002 FY20 AWS PROGRAM (O&MN) (FFP) (LOE). During the period beginning 01 October 2019 through 30 September 2020, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials, and shall use its best efforts, SSP documentation, processes and procedures to perform Guided Missile Submarine Nuclear Powered (SSGN) Attack Weapon System (AWS) training acquisition and support as stated below:

3.2.1. ETSS Support. The Contractor Shall:

3.2.1.1. Support SSP in the operation and maintenance of SSP ETSSs and associated SSGN specific systems and software in accordance with Tactical Tomahawk Weapons Control System (TTWCS) Learning Center (TLC) Users Guide Technical Note 4G52-02-03.

3.2.1.2. Perform testing on commercial and government software in support of the Government. Provide recommendations on the suitability for use in the Electronic Classroom.

3.2.1.3. Verify the functionality of SSGN training materials in the electronic classroom. Provide results to the PPC and the Government.

3.2.1.4. Provide approved SOBT materials on a quarterly basis to support ETSS operation and use.

3.2.2. On-site Training Facility Support. The Contractor shall:

3.2.2.1. Provide on-site support at the TTFs) in Kings Bay, GA, and Bangor, WA, to assist with AWS training matters.

3.2.2.1.1 Coordinate with local Navy TTF representatives to support training operations. The weekly training operations schedule varies, but the contractor shall be capable of supporting up to continuous round the clock operations during weekdays, i.e. time 0001 Monday to 2359 Friday.

3.2.2.1.2 Whenever training is scheduled, have at least one qualified representative on site, with system administrator access to the assigned training systems, to support trainer operations and initiate initial troubleshooting and corrective actions.

3.2.2.3. Coordinate with Local Navy Activity (LNA) to identify and resolve training-related problems.

3.2.2.4. Assist in the AWS Training Program orientation of new training facility personnel.

3.2.2.5. Serve as the local technical consultant on the use of AIM software or its functional replacement

3.2.2.6. Install PPC delivered training materials in the ETSS.

3.2.2.7. Provide support and assist with training of LNA in the use and operation of SSP ETSS.

3.2.2.7.1. Prepare and distribute training materials on the operation and use of SSP ETSS.

3.2.2.7.2. Provide training sessions on the operation and use of SSP ETSS.

3.2.2.7.3. Provide changes to ETSS training materials.

3.2.2.8. Assist in incorporating ILE efforts in to training updates or revisions.

3.2.3. Program Coordination and Task Monitoring. The Contractor shall:

3.2.3.1. Coordinate meetings as directed. Track action items assigned during formal meetings and request monthly updates from AI assignees.

3.2.3.2. Participation in the Annual Training Meeting (ATM) by providing technical support, assist with the coordination of agendas, prepare presentations, prepare and distribute draft minutes, gather and incorporate participant comments into minutes, distribute finalized minutes, track action items, and respond to action items.

3.2.3.3. Provide administrative support for training program meetings by:

3.2.3.3.1. Assessment and tracking of meeting action items.

3.2.3.3.2. Provide IT assistance for meetings hosted.

3.2.4. Information Assurance (IA) Support. The Contractor shall:

3.2.4.1. Ensure all required personnel meet, obtain and maintain Information Assurance Training and Certification requirements in accordance with SSPINST 5239.11.

3.2.4.2. Support and provide effort required to meet and maintain IA requirements in accordance with OD 68327, OD 68340, OD 68390, OD 68392 and SSPINST 5239.12

3.2.4.2.1. Generate IA documentation

3.2.4.2.2. Generate Letters to File

3.2.4.2.3. Perform IA Scans

3.2.4.2.4. Remediate findings

3.2.4.2.5. Generate POAMs

3.2.4.2.6. Generate Risk Assessment Reports

3.2.4.2.7. Enter results in Navy tracking systems such as eMASS or its functional replacement.

3.2.5. SOBT Support. The Contractor shall, when required to support corresponding AWS formal courseware, perform tests to ensure electronic classroom viability, and load the SOBT products in each electronic classroom.

3.3. ITEM 0003 FY20 NUCLEAR WEAPONS SURETY (NW Surety) (O&MN) (FFP) (LOE). During the period beginning 01 October 2019 through 30 September 2020, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials, and shall use its best efforts, SSP documentation, processes, procedures and classified material to include Restricted Data (RD) and Formally Restricted Data to perform (NW Surety) training program management, acquisition and support as stated below:

3.3.1. ETSS Support. The Contractor shall:

3.3.1.1. Support analysis, update and integration of NW Surety Training program elements into the SSP Electronic Presentation Systems and associated systems/software.

3.3.2. On-site Training Facility Support. The Contractor shall:

3.3.2.1. Provide on-site support at the TTFs in Kings Bay, GA, and Bangor, WA, to assist with NW Surety training matters.

3.3.2.1.1 Coordinate with local Navy TTF representatives to support training operations. The weekly training operations schedule varies, but the contractor shall be capable of supporting up to continuous round the clock operations during weekdays, i.e. time 0001 Monday to 2359 Friday.

3.3.2.1.2 Whenever training is scheduled, have at least one qualified representative on site, with system administrator access to the assigned training systems, to support trainer operations and initiate initial troubleshooting and corrective actions.

3.2.2.2. Coordinate with Local Navy Activity (LNA) to identify and resolve training system-related problems.

3.2.2.3. Assist in the NW Surety Training Program orientation of new training facility personnel.

3.2.2.4. Serve as the local technical consultant on the use of AIM software.

3.2.2.5. Install PPC delivered training materials in the ETSS.

3.2.2.6. Provide support and assist with training of LNA in the use and operation of SSP ETSS.

3.2.2.6.1. Prepare, maintain and distribute training materials on the operation and use of SSP ETSS.

3.2.2.6.2. When directed, provide training sessions on the operation and use of SSP ETSS.

3.2.2.8. Assist in incorporating ILE efforts into training system updates or revisions.

3.3.3. Program and Information Systems (IS) Support. The Contractor shall:

3.3.6.1. Provide Information Technology (IT) services used to support SSP NW Surety Training program requirements.

3.3.4. Program Coordination and Task Monitoring. The Contractor shall:

3.3.4.1. Coordinate meetings as directed. Track action items (AI’s) assigned during formal meetings and request monthly updates from AI assignees.

3.3.4.2. Support periodic Program Review meetings as directed.

3.3.4.3. Provide monthly program status reports.

3.3.4.4. Participate in the Annual Training Meeting (ATM) by providing technical support, assist with the coordination of agendas, prepare presentations, prepare minutes, track action items, and respond to action items.

3.3.4.5. Provide general program management support.

3.3.5. Information Assurance (IA) Support. The Contractor shall:

3.3.5.1. Ensure all required personnel meet, obtain and maintain Information Assurance Training and Certification requirements in accordance with SSP Instruction 5239.11.

3.3.5.2. Support and provide effort required to meet and maintain IA requirements in accordance with OD 68327, OD 68340, OD 68390, OD 68392 and SSPINST 5239.12.

3.3.5.2.1. Generate IA documentation

3.3.5.2.2. Generate Letters to File

3.3.5.2.3. Perform IA Scans

3.3.5.2.4. Remediate findings

3.3.5.2.5. Generate POAMs

3.3.5.2.6. Generate Risk Assessment Reports

3.3.5.2.7. Enter results in Navy tracking systems including eMASS or its functional replacement.

3.3.6. SOBT Support. The Contractor shall, when required to support corresponding formal courseware, perform tests to ensure electronic classroom viability, and load the SOBT products in each electronic classroom.

3.4. ITEM 0004 CDRL (Not Separately Priced). The Contractor shall provide the data set forth in the CDRL, DD Form 1423, attached hereto as Exhibits A through C, E and F (will be provided in final SOW). The cost of the data shall be charged to the Item(s) with which the data is associated. CDRLs are to be submitted electronically via e-mail. Classified documents will be hard (paper) copies, Compact Disks, or Optical Disks.

3.5. ITEM 1001 FY21 STRATEGIC WEAPONS SYSTEMS (SWS) PROGRAMS

OPERATIONAL SUPPORT (O&MN, OPN) (FFP) (LOE) (Option Year 1). During the period of 01 October 2020 through 30 September 2021, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials and shall use its best efforts, SSP documentation, processes, procedures and classified material to include Restricted Data (RD) and Formally Restricted Data to perform the effort as stated in Item 0001.

3.6. ITEM 1002 FY21 AWS PROGRAM (O&MN) (FFP) (LOE) (Option Year 1). During the period of 01 October 2020 through 30 September 2021, the contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials and shall use its best efforts, SSP documentation, processes and procedures to perform the effort as stated in Item 0002.

3.7. ITEM 1003 FY21 NUCLEAR WEAPONS SURETY (NW Surety) (O&MN) (FFP) (LOE) (Option Year 1). During the period of 01 October 2020 through 30 September 2021, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials and shall use its best efforts, Government furnished Equipment (GFE) and SSP documentation, processes, procedures and classified material to include Restricted Data (RD) and Formally Restricted Data to perform the effort as stated in Item 0003.

3.8. ITEM 2001 FY22 STRATEGIC WEAPONS SYSTEMS (SWS) PROGRAMS OPERATIONAL SUPPORT (O&MN, OPN) (FFP) (LOE) (Option Year 2). During the period of 01 October 2021 through 30 September 2022, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials and shall use its best efforts, SSP documentation, processes, procedures and classified material to include Restricted Data (RD) and Formally Restricted Data to perform the effort as stated in Item 0001.

3.9. ITEM 2002 FY22 AWS PROGRAM (O&MN) (FFP) (LOE) (Option Year 2). During the period of 01 October 2021 through 30 September 2022, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials and shall use its best efforts, SSP documentation, processes and procedures to perform the effort as stated in Item 0002.

3.10. ITEM 2003 FY22 NUCLEAR WEAPONS SURETY (NW Surety) (O&MN) (FFP) (LOE) (Option Year 2). During the period of 01 October 2021 through 30 September 2022, the Contractor shall make available and employ its facilities, personnel at the level of effort set forth in Section F, services of others, and materials and shall use its best efforts, SSP documentation, processes, procedures and classified material to include Restricted Data (RD) and Formally Restricted Data to perform the effort as stated in Item 0003.