MetTel Bruin Overview 7.25.22.pdf
PDF 1 MB Posted
- Contract number
- 505ENT-M22-WIRELESSPH-XX
- Issued by
- Wisconsin
About this file
This document is a service overview brochure for MetTel's telecommunications management platform called Bruin, presenting the company's all-in-one cross-carrier control solution for enterprise customers. MetTel provides comprehensive telecommunications management services through their proprietary Bruin platform, which includes mobile device management (MDM) capabilities through partnerships with leading platforms like AirWatch, Mobile Iron, and SOTI.
The services encompass complete telecommunications environment management through a single portal, offering ticketing and integration, easy ordering, real-time provisioning, robust reporting, and consolidated billing across multiple carriers. Key features include intelligent automated actions such as suspending inactive devices, flagging unusual data usage patterns, preventing overage charges, and managing device upgrade eligibility. The platform provides mobile device management capabilities including wireless app distribution, device enrollment and deployment, security controls, remote lock and wipe functionality, and comprehensive monitoring of data usage, fleet efficiency, roaming, and security alerts. MetTel delivers these services with dedicated account management, 24/7/365 US-based support, field services including same-day emergency dispatches, customer-owned PBX support, and network hardware management across their entire service footprint. The document does not specify pricing terms, contract periods, or specific jurisdictional arrangements, focusing instead on service capabilities and support structure.
View the file
Other files
Show all 33
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
All-in-One, Cross Carrier Control
Intelligently control your entire telecommunications environment from a single portal.
Ticketing & Integration
Easy Ordering
Real-Time Provisioning
Robust Reporting
Single Bill for Multiple Carriers
Live Data for Intelligent Actions
Increase visibility of spending and usage, variances and forecasts with real-time dashboards and reports
Monitor full lifecycle of help desk tickets
Gain transparency into and manage all invoices, across all vendors
Pool health monitoring with real-time alerting
MetTel’s Bruin Platform: Intelligence in Action
Automatically suspend inactive phones
Proactively flag out-of-pattern data usage before costs are incurred
Prevent usage overage charges by notifying and/or suspending users who use too much data
Automatically flag device upgrade eligibility before ordering
Bruin’s Intelligent Actions:
Add new locations including bundling and one-step setup
Permit employees to order devices with automated hierarchy approval process and custom catalog
Reassign devices with a single click
Easily create new numbers and move existing numbers
Easy Ordering & Inventory Management
Actionable Views To Monitor & Control
Unique, Smart Capabilities
Monitor Data usage
Fleet efficiency
Roaming
End-user profiles admin. Profiles
Reports
Security
Alerts
Device recovery
Control Distribute internal apps wirelessly
Enroll, restrict and deploy devices
Define rules for deployment
Locate lost/stolen devices
Remotely lock and wipe data
With MetTel Mobile enabled service from the leading MDM platforms including AirWatch, Mobile Iron, SOTI and others, customers gain access to technology, anywhere and at any time.
Expertise in leading MDM platforms with in-house help desk.
Mobile Management Strategy
Order Screen
Key Bruin Functionality
Manage All Devices from Single Screen
Order from Customized Catalog
Key Bruin Functionality
Robust Reporting
Usage Dashboard
Key Bruin Functionality
Live Data for Intelligent Actions
Usage Dashboard
Wireless Support
Three Ways to Contact Us
Portal Phone Email
Dedicated Account Manager
Provisioning Engineering Support Repairs
Network Field Services Network Field Services
Billing Support
Delivering tailored solutions and extensive support for our enterprise customers:
MetTel’s Customized Solutions Put Our Customers First
• Open and track all tickets online
• EDI-bonded network
• Standard processes for all MACD and service requests
• On-site technicians available throughout our entire footprint
Service
• Single point of contact and dedicated account management team
• Dedicated customer-specific toll free number
• Less than 15-second a call-in response time
• 24/7/365 coverage
• Customer training and support
US-based Support
• Installation and repair for MetTel’s complete portfolio of services
• Same day emergency dispatches
• Customer owned PBX support
• Upgrades, replacement, rack and stack of network hardware
Field Services
File details come from the government source that posted it. Updated .