Metrroparks Toledo Information Technology Managed Services.pdf

PDF 811 KB Posted Jun 25, 2026

Attached to: Metroparks Toledo – Information Technology Managed Services
Solicitation number: 143439
Issued by: Lucas County, Ohio

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Written by GovTribe AI · Jun 26, 2026

This is a Request for Proposal (RFP) issued by the Metropolitan Park District of the Toledo Area (Metroparks Toledo) in Ohio for comprehensive Information Technology Managed Support Services. The RFP seeks qualified bidders to provide strategic analysis, planning, and system design; help desk services; preventative maintenance; continuous network and device monitoring; 24/7 break/fix repair services; cybersecurity assessments; hardware and software upgrades; and development of a long-term technology plan. The scope includes support for an extensive technology infrastructure comprising multiple WAN components, firewalls, switches, wireless products, virtual servers, physical servers, storage devices, approximately 190 end-user computing devices across 53 office and activity sites throughout northwest Ohio, and approximately 35 distributed printers. Proposals are due by 10:00 a.m. EST on August 12, 2026, with public opening through the PlanetBids portal. The contract term is three years with annual service satisfaction evaluations to determine continuation into years two and three. The current managed services contract expires in March 2027, with a required go-live date of April 1, 2027. Metroparks reserves the right to conduct site visits and interviews with selected bidders prior to Board recommendation and award.

Bidders must provide firm, fixed annual pricing for all three years with complete Service Level Agreements covering response, resolution, escalation, and after-hours commitments. The selected bidder must meet specific technical qualifications including manufacturer accreditations from Hewlett Packard, Cisco, and VMware, and maintain a minimum staffing level of certified personnel in Microsoft 365, Azure, Fortinet, Cisco, VMware, and security disciplines. Insurance requirements include Commercial General Liability with a $2,000,000 general aggregate limit, Comprehensive Automobile Liability of $1,000,000 per occurrence, and Data Breach and Cyber Liability Insurance of $1,000,000 per breach. The contract is contingent upon annual budget appropriation by Metroparks Toledo, with termination allowed without penalty if funding is not approved. The bidder will coordinate with New Era Technology, which maintains a Secure Blue ER (Managed Detection and Response) services contract through March 2027. Backup and disaster recovery services are currently provided by a third-party using a Datto SIRIS 5 appliance and are excluded from this bid. All materials, documentation, and credentials produced during the contract term are the property of Metroparks Toledo and must be delivered in full upon contract termination.

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INFORMATION TECHNOLOGY MANAGED SERVICES

(IT support services)

Request for proposal (RFP)

Proposal Due Date: 10:00 a.m. EST on August 12, 2026.

The Metropolitan Park District of the Toledo Area (Metroparks Toledo) seeks bids for INFORMATION TECHNOLOGY MANAGED SUPPORT SERVICES (IT support services) located here: https://pbsystem.planetbids.com/portal/59805/portal-home

Metroparks seeks Bidders to respond to this request with proposals that include features, timeline, cost, and deliverables. The following request for proposal (RFP) includes a background of our organization and describes the purpose of the update, its desired functionality, and specific requests relating to the proposal. Metroparks understand that details may be subject to change upon Bidder recommendation and / or research of more optimal solutions. In your proposal, please feel free to suggest alternatives where noted.

Table of Contents

1. Guide to this RFP

2. Project Overview

3. Background

4. Project Goals

5. Funding

6. Scope of Work

7. Technical Requirements

8. Pricing

9. Insurance Requirements

10. Project Timeline

11. Criteria for Selection

12. Appendix

13. Exhibit A

1. Guide to this RFP

Metroparks expectation is that this document will convey not only the requirements we seek but also the needs to be satisfied with proposed solutions. It includes a background section about our organization, scope of work, and desired service offerings. In providing these details, our intent is to convey sufficient information to identify and select the best possible service offering. The preferred Bidder will offer services that meet current needs and can support growth based on industry expertise, technical capability, and client relations. The sole contact for this request is Heather Mosqueda. Bidders may obtain contract documents and additional information by visiting www.metroparkstoledo.com/bids and following the Current Opportunities link to PlanetBids. Project questions will be addressed via PlanetBids. General questions may be directed to Heather.Mosqueda@MetroparksToledo.com.

2. Project Overview

The Metroparks Toledo Board of Park Commissioners is requesting bids from qualified Bidders to provide comprehensive information technology (IT) support services. The scope of work includes but may not be limited to:

Strategic analysis, planning, and system design Documentation and recordkeeping in accordance with professional standards Help desk services and support management Preventative maintenance and performance tuning Continuous network and device monitoring On-site and remote technical assistance 24/7 break/fix repair services for hardware and software Execution of daily administrative IT functions Configuration updates and change management Hardware and software version upgrades on desktops and servers Cybersecurity assessments, including penetration testing Management of spare part inventory as listed in Exhibit A IT oversight and support coordination Development of a long-term technology plan

Metroparks views this engagement as the provision of ongoing IT support staff through a structured agreement as follows:

A three-year contract.

Annual service satisfaction evaluation for potential renewal for years two and three.

A firm, fixed price for the full scope of services.

Any Bidder submitting a bid must submit a completed bid following the procedure outlined in this Invitation to Bid (ITB) no later than 10:00 a.m. on August 12, 2026.

3. Background The mission of Metroparks of the Toledo Area is to conserve the region’s natural resources by creating, developing, improving, protecting, and promoting clean, safe, and natural parks and open spaces for the benefit, enjoyment, education, and general welfare of the public. The mission is supported through the employment of approximately 310 staff members—including full-time, part-time, and seasonal positions—who support operations across 53 designated office and activity sites located within the following parks and areas:

Blue Creek Native Nursery 7790 Schadel Rd. Whitehouse, Ohio 43571 Brookwood Area 5602 Swan Creek Dr. Toledo, Ohio 43614 Fallen Timbers Office 6101 Fallen Timbers Ln., Maumee, Ohio 43537 Fallen Timbers Visitor Center 4949 Jerome Rd. Maumee, OH 43537 Fallen Timbers NR Office 4909 Jerome Rd. Maumee, OH 43537 Farnsworth Metropark 8505 South River Rd. Waterville, Ohio 43566

Glass City Pavilion 1001 Front St. Toledo, OH 43605 Glass City Enrichment Center 815 Front St. Toledo, OH 43605 Middlegrounds Metropark 111 Ottawa St. Toledo, Ohio 43602

Oak Openings Lodge 5440 Wilkins Rd. Whitehouse, OH 43571

Oak Openings Maintenance Shop 4139 Girdham Rd. Swanton, Ohio 43558

Oak Openings Canopy Loft 3520 Waterville-Swanton Rd. Swanton, OH 43558 Oak Openings Wheelhouse 3520 Waterville-Swanton Rd. Swanton, OH 43558 Pearson Metropark 4600 Starr Ave. Oregon, Ohio 43616 Providence Metropark 13827 US 24 West Grand Rapids, Ohio 43522 Secor Metropark 10001 W. Central Ave. Berkey, Ohio 43504 Side Cut Metropark 1025 West River Rd. Maumee, Ohio 43537 Swan Creek Preserve 4659 Airport Highway, Toledo, Ohio 43614 Toledo Botanical Garden Administrative Office 5403 Elmer Dr. Toledo, Ohio 43615 Toledo Botanical Garden Farmhouse 5434 W Bancroft St. Toledo, OH 43615 Toledo Botanical Garden Maintenance Shop 5430 W Bancroft St. Toledo, OH 43615 Wildwood Administrative Office 5100 W. Central Ave. Toledo, Ohio 43615 Wildwood Maintenance Shop 5300 W. Central Ave. Toledo, Ohio 43615 Wildwood Metroparks Hall 5100 W. Central Ave. Toledo, Ohio 43615 Wildwood Stables 5100 W. Central Ave. Toledo, Ohio 43615 Wildwood Ward Pavilion 4830 W. Central Ave. Toledo, Ohio 43615

Secor, Swan Creek, Farnsworth, Side Cut, Fallen Timbers Office, Pearson, TBG, and Providence Parks are connected to Wildwood Preserve with point-to-point Metro Ethernet connections. The Lodge at Oak Openings Preserve is connected via site-to-site VPN over a Broadband circuit. Cisco and Fortinet routers and switches provide connectivity between the remote sites and the main office. Avaya Cloud Office phone system is in use.

Internet service is centralized at Wildwood Preserve using a 50MB Metro Ethernet connection. A Cisco ASA firewall secures the Internet connection. Remote access is available and VPN access is integrated with directory services for authentication.

The server environment is virtualized with VMWare vSphere 7.0.x running on a Cisco UCS Blade Series Chassis that holds eight Hosts/Blades, currently populated with five.

There are three hosts that are running Microsoft Windows DataCenter 2016, in a highly available configuration. The private cloud services include Microsoft Active Directory with File/Print services, Microsoft 365, and GFI Mail Essentials. The two remaining hosts are running VMWare Horizon View 7.11.0 and supporting 50 VDI users. Websense Web Security is running on a physical server for content filtering. The data protection solution is New Era Technology’s cloud based Total DR solution. Two Synology NAS devices are in place to store and backup large image files. The finance, payroll/HRIS, and CMMS solutions are hosted. SentinelOne Endpoint Protection is running in the enterprise on all endpoint devices.

Backup and disaster recovery services are currently provided through a third-party provider utilizing a Datto SIRIS 5 appliance. The selected Bidder will be expected to assess the existing deployment, ensure continuity of service, and recommend improvements as appropriate

The awarded Bidder shall coordinate all security and operational activities with New Era Technology, with whom the organization is contracted through March 2027 for Secure Blu ER (Managed Detection and Response) services, to ensure alignment across monitoring, incident response, and related security functions.

A Cisco Aironet 2504 and FortiGate Firewalls are the wireless controllers used to administer WiFi at 28 locations. WiFi access includes both private and public access.

There are approximately 190 end-user computing devices (including Mobile Data Terminals, desktops, and laptops) running Windows and MacOS, Microsoft programs, SentinelOne, and various point solutions for user productivity including Microsoft 365.

Printing is supported through a mixed environment of centralized network printers and locally attached devices at remote WAN locations. Metroparks operates multiple large multifunction printers/copier units, each located in different parks that are outside the scope of this bid. In addition to these units, there are approximately 35 printers spread through the Metroparks. Each office location has one or more locally managed printers that vary in make and model. Most print jobs route back through the print server. However, some operate independently and do not utilize centralized print queue management The Bidder’s scope should include full management and support for printers not covered by an existing Bidder contract.

To ensure proper stewardship of public funds, Metroparks has issued this invitation to bid (ITB) under the provisions of the Ohio Revised Code (ORC) Sections 307.86 to 307.92.

All bids submitted in response to this ITB shall comply with Ohio law. The laws of the State of Ohio will govern any disputes arising under this ITB and subsequent contract.

4. Project Goals Metroparks has established the following goals for this project:

Metroparks Toledo will administer the contract.

Help desk and IT management services and support with reporting and analysis.

A three-year contract with annual service satisfaction evaluation to confirm extension of the contract for years two and three. At the end of three years or if the contract is terminated, the contract must then be re-bid

Satisfactory performance, as determined by Metroparks Toledo, is required for continuation of the contract into years two and three.

A firm, fixed price for the full scope of services on an annual basis quoted in the format specified Pricing (Section A).

5. Funding Metroparks Toledo advises that although the term of this contract may span several fiscal years, this contract is contingent upon Metroparks Toledo budgeting and appropriating the funds necessary for the continuation of this contract in the current year. In the event the funds necessary for the continuation of this contract are not approved for expenditure in any year, this contract shall terminate on the last day of the fiscal year in which funding was approved, with no penalty to Metroparks Toledo.

6. Scope of Work Strategic analysis, planning, and system design; documentation and recordkeeping in accordance with professional standards; help desk services and support management;

preventative maintenance and performance tuning; continuous network and device monitoring; on-site and remote technical assistance; 24/7 break/fix repair services for hardware and software; execution of daily administrative IT functions; configuration updates and change management; hardware and software upgrades; cybersecurity assessments, including penetration testing; management of inventory as listed in Exhibit A; IT oversight and support coordination; development of a long-term technology plan. A description of the services to be provided by Bidder follows:

Analysis, planning, and design

The Bidder shall provide expert consulting services to assess future Metroparks technology needs. This includes the development and presentation of recommended solutions and designs that align with long-term strategic goals.

Documentation The Bidder shall create and maintain up-to-date documentation detailing the Metroparks network infrastructure, including system architecture, configurations, and procedures. A current copy of all documentation shall be provided to Metroparks Toledo upon request or at designated intervals.

Help desk services and management The Bidder shall provide a toll-free telephone number and an electronic ticket submission platform accessible to Metroparks Toledo staff. The Help Desk shall be staffed Monday through Friday, from 8:00 AM to 5:00 PM EST, with qualified personnel available to perform Level 1 troubleshooting upon ticket receipt. The Bidder shall provide after-hours support for incidents that affect network availability, security, or other critical business functions. After-hours coverage shall include the ability to open and escalate tickets, initiate troubleshooting, and coordinate with applicable service providers. Metroparks will determine whether an incident constitutes a qualifying critical event. For qualifying critical incidents, a certified engineer shall be available to respond on-site within sixty (60) minutes of request and shall remain engaged until full resolution is achieved.

The Bidder shall assign a Help Desk Manager responsible for oversight of Help Desk operations, including management of open tickets, monitoring of response and resolution times, generating activity and performance reports, and notifying the designated Metroparks representative of any tickets that exceed the response or resolution time commitments proposed in the Bidder’s SLAs.

Preventative Maintenance The Bidder shall perform scheduled preventative maintenance on all Wide Area Network (WAN), Internet, Local Area Network (LAN), server infrastructure, and all end-point computing devices. Additionally, annual preventative maintenance shall be conducted on all personal computing devices. Coverage for all Uninterruptible Power Supply (UPS) units supporting the Main Data Center and DMARC.

Preventative maintenance shall include both technical tasks and administrative documentation to ensure system reliability, security, and lifecycle planning.

Preventative maintenance includes, but is not limited to:

Installation of applicable service packs, patches, and critical updates Completion of hardware diagnostics for network, server, and endpoint devices Performance tuning and stability checks Configuration backup verification for all managed systems Review of system logs, alerts, and event notifications Capacity and utilization analysis with lifecycle recommendations Preventive and corrective maintenance Vulnerability scanning and remediation of identified issues Verification of backup integrity, including periodic test restores Annual preventative maintenance on all personal computing devices Endpoint security posture review

UPS Coverage Requirements Battery health monitoring and replacement Load testing and lifecycle recommendations Emergency response for UPS failures Firmware and software updates Reporting on UPS status, alerts, and lifecycle recommendations

Documentation & Reporting Requirements Annual preventative maintenance schedule Maintenance logs for all devices and systems Quarterly preventative maintenance reports summarizing completed work, outstanding issues, and risks Advanced notice for any maintenance that may impact service availability Maintenance of up-to-date network diagram Maintenance of up-to-date list of all covered equipment

An external penetration threat assessment shall be performed annually by an independent third party at the Bidder’s expense. The resulting assessment report shall be delivered to Metroparks Toledo for review.

Network and Device Monitoring and Disaster Planning The Bidder shall deliver continuous (24/7) monitoring of all Wide Area Network (WAN) components, Internet services, wireless controllers, Local Area Network (LAN) infrastructure, and servers. System alerts and issue notifications shall be proactively communicated to the Bidder's designated response personnel without requiring a formal support request from Metroparks Toledo. The Bidder shall identify and report disruptions affecting WAN and Internet circuits directly to the applicable service providers, shall monitor internet connectivity, and shall initiate and manage all communications with the Internet Service Provider (ISP) during outages; including opening tickets, escalating issues, and providing status updates to Metroparks Toledo until full service restoration is confirmed. Additionally, the Bidder shall furnish disaster recovery planning procedures in accordance with Section B.

24x7 hardware and software break fix repair services The Bidder shall provide comprehensive 24/7 hardware and software break/fix repair services for Wide Area Network (WAN) infrastructure, Internet connectivity components, Local Area Network (LAN) systems, and servers. Hardware and software break/fix support for personal computers and printers shall be available during standard business hours (Monday through Friday, 8:00 AM to 5:00 PM EST). All non-emergency repair services must adhere to a four (4) hour maximum response time. All labor necessary to complete repairs is the Bidder’s responsibility. Consumable supplies (e.g., toner) will be provided by Metroparks Toledo. All services shall comply with applicable security standards, availability requirements, and risk mitigation protocols as outlined elsewhere in this RFP.

Emergency response, after-hours coverage, and onsite requirements are defined in the Help Desk Services and Management section.

Daily administration tasks The Bidder shall provide all routine administration duties, including but not limited to, user account management and provisioning, assignment and modification of access permission, and routine anti-virus definition updates and monitoring.

Metroparks Datto backup administration is currently managed by a third party and is excluded from this bid.

Configuration changes The Bidder shall use its formal change control process for all configuration or infrastructure changes. Any change that affects network topology, security posture, system configuration, or supported equipment requires prior approval from Metroparks. Routine administrative adjustments, monitoring-system updates, or changes that do not alter infrastructure, security settings, or device configurations may be performed without prior approval but must be documented and communicated to Metroparks as part of regular reporting. Metroparks may add, replace, or retire equipment during the contract term. The Bidder shall incorporate approved equipment changes into monitoring, documentation, and support. Additions within existing service categories shall be supported at no additional cost unless the change materially increases overall scope.

Hardware and software upgrades The Bidder shall be responsible for the hardware and software activities necessary to ensure systems remain current and compliant with manufacturer support guidelines. The Bidder is responsible for major operating system upgrades, major application software upgrades, upgrades to operating systems and application software, all firmware and software upgrades for covered infrastructure, and ensuring all are performed in a manner that minimizes operations disruption. The Bidder shall procure, maintain, and manage all required manufacturer warranties and support contracts for covered equipment, including renewals, escalations, and RMA coordination in accordance with Exhibit A. All manufacturer warranties, support agreements, and maintenance contracts applicable to covered equipment shall be procured in the name of Metroparks Toledo. The Bidder shall be designated as the authorized technical and/or administrative point of contact solely for the purposes of coordinating support services, renewals, and issue escalation with the respective manufacturers. Under no circumstances shall the Bidder procure, hold, or maintain such manufacturer agreements in its own name, nor shall the Bidder restrict, limit, or impede Metroparks Toledo’s direct access to any warranty, support, or maintenance entitlements.

IT management services The Bidder shall provide strategic guidance, similar to the functions of an IT manager, to Metroparks Toledo. At a minimum, meetings shall be scheduled monthly with Metroparks Toledo’s contact. The Bidder shall provide proactive recommendations, strategic planning input, and decision-support guidance.

Bidder shall be responsible for management, procurement, and administration of required subscriptions to support Microsoft 365 and licenses for on premise applications including, but not limited to: MS Office Open Value Subscription, VMware and VMware Horizon View, Microsoft VDA Subscription, SentinelOne, and GFI Email Essentials. Bidder shall be responsible for vulnerability management, Microsoft 365 security administration, incident response support, and quarterly security reviews.

Technology plan development The Bidder shall prepare and present an annual formal technology plan to Metroparks Toledo. This strategic document shall serve as both a forward-looking roadmap and a comprehensive operational reference. This plan shall include documentation of licensing maintenance/ support/renewals, the existing network, upgrades and replacements to be scheduled out over the upcoming three years, solution recommendations, a three-year operating budget, and three-year capital budget. All recommendations shall be aligned with Metroparks Toledo’s long-term IT objectives, compliance requirements, and risk mitigation strategies. The plan shall be submitted in a format conducive to budget forecasting, operational alignment, and executive review.

7. Technical Requirements

The following technical qualifications are preferred minimum requirements.

Manufacturer Accreditations

Hewlett Packard Authorized Reseller Cisco Certified Premier Partner Cisco Advanced Unified Communications Specialization VMWare Partner Solution Provider with Server and Desktop Virtualization

Specialization at the Enterprise Level FusionIO/Pivot3 Storage Solutions Provider

Personnel Staffing and Certifications

Certification Minimum Certified

Personnel Required

Microsoft Office 365 / Hosted Exchange: Configuration & Enablement

Microsoft Office 365 / Hosted Exchange: Administration & Management

Microsoft 365 Fundamentals or Administrator Certification

Microsoft Azure: Infrastructure Implementation (e.g., Azure Administrator Associate)

Microsoft Certified: Power BI Data Analyst Associate 1

Microsoft Certified: Security Operations Analyst Associate

Fortinet Certified Associate (FCA) 2

Cisco Certified (CCNA, CCNP, or CCIE) 2

VMware Certified Professional – Data Center Virtualization

VMware Certified Professional – Desktop 2

Qualys PCI Compliance Foundation Course Certificate 1

In the bid response, Bidder shall provide names, professional profiles, and primary office location of the staff that will be assigned to support the network at Metroparks Toledo

(Section C). All IT staff assigned to work with Metroparks Toledo will be required to pass the CJIS LEADS security awareness test.

8. Pricing Bidders shall provide annual pricing based on a three-year contractual term. The Bidder shall include a complete set of proposed SLAs, including response, resolution, escalation, and after-hours commitments, as part of its submission.

Metroparks intends to enter into an agreement for managed services. Any services not specifically listed in the pricing pages must be identified and priced within Section D:

Additional Response Area. Bidders may include supplemental pricing on additional pages, provided all entries follow the formatting and structure of the supplied template.

Should the Bidder identify any omissions in these specifications that may result in additional charges or fees, such details must be disclosed on the Exceptions Sheet located in Section E.

9. Insurance Requirements Bidder must agree to indemnify and protect Metroparks Toledo against all liabilities, claims, or demands for injuries or damages to any person or property growing out of the performance of this contract, by Bidder and its employees, agents, or representatives.

Prior to issuance of purchase order, the successful Bidder must furnish an Insurance Carrier’s Certificate showing that the seller has adequate worker’s compensation, data breach and cyber liability, public liability, and property damage insurance coverage in accordance with the following types and minimum limits of insurance:

Commercial General Liability Insurance

General Aggregate Limit - $2,000,000 Products-Completed Operations

Aggregate Limit - $2,000,000 Personal and Advertising

Injury Limit - $1,000,000 Each occurrence Limit - $1,000,000

Comprehensive Automobile Liability Bodily Injury & Property Damage Liability Limit Each Occurrence - $1,000,000

Comprehensive Data Breach and Cyber Liability Insurance Each Breach -- $1,000,000

10. Project Timeline Online proposals must be received before 10:00 a.m. EST on August 12, 2026, at which time all bids will be publicly opened/shared through the PlanetBids website.

Metroparks’ current managed services contract expires in March 2027. Metroparks has not yet determined a transition approach and therefore requires each Bidder to submit a detailed Transition Plan that includes an attainable go-live date of April 1, 2027 (Section F). The Transition Plan shall outline all activities necessary to assume full operational responsibility, including onboarding, credential transfer, documentation review, and knowledge transfer.

The selected Bidder shall fully participate in all required onboarding activities at the beginning of the contract term and all offboarding activities at the end of the contract term.

These activities include, but are not limited to, credential transfer, documentation review, system access validation, and coordinated knowledge transfer with Metroparks Toledo.

No later than thirty (30) days prior to contract termination, the Bidder shall provide a complete knowledge transfer package, including but not limited to: all documentation, diagrams, inventories, and configurations; all administrative credentials and access information; a summary of open issues, risks, and pending projects; a transition briefing with Metroparks Toledo and the incoming Bidder (if applicable). All materials produced under this contract are the property of Metroparks Toledo and must be delivered in full.

11. Criteria for Selection Proposal Submission Any proposal received after 10:00 a.m. EST on August 12, 2026, for any reason, will be disqualified. Each proposal must be complete and submitted via e-bid through the Metroparks’ PlanetBids portal.

Evaluation All submitted proposals will be evaluated against the criteria outlined in this RFP. Bidders who demonstrate strong alignment with Metroparks Toledo’s technical, operational, and service expectations may be invited to participate in an in-person presentation interview or meet-and-greet session to further assess organizational fit and support mutual understanding.

Metroparks reserves the right to conduct site visits (at Metroparks’ expense) to verify the Bidder’s capability to perform the required services. Metroparks Toledo will evaluate the selected Bidder’s performance annually using a standardized Bidder performance scorecard. The scorecard will assess service delivery, SLA compliance, preventative maintenance completion, documentation accuracy, security posture, and customer satisfaction.

In addition to the general evaluation criteria, three pass/fail requirements will be reviewed.

Failure to meet any of these requirements will result in disqualification of the proposal:

Technical qualifications Ability to deliver requisite services Complete proposal

Ranking Based on the criteria contained in these specifications, proposals will be ranked in order of preference. The senior team will recommend the top-ranked proposal to the Board of Park Commissioners for consideration.

The general evaluation criteria used by the senior team include:

1. Bidder qualifications

2. Experience with comparable service agreements

3. Experience of personnel assigned to support Metroparks Toledo

4. Location and accessibility of assigned personnel

5. Help desk and IT management capabilities (Section G)

6. Quality of references (Section H)

7. Cost of services

An award will be given to the provider whose proposal is determined to be the best fit for Metroparks Toledo’s needs.

Award The above criteria will be used to evaluate the proposals. The selection of the service Bidder will be based on the “best value proposal.” Solely the Metroparks senior team determines the “best value proposal.”

A recommendation is then made to the Board of Park Commissioners to acquire its approval to award a contract. The Board of Park Commissioners reserves the right to supplement or change the selection criteria prior to the awarding of the contract.

Metroparks reserves the right to conduct interviews and site visits with Bidders prior to making a recommendation to its Board of Park Commissioners.

12. Appendix

SECTION A

Pricing

Company Name:

Contact Name:

Address:

Telephone:

Email:

Cost for year 1:

Cost for year 2:

Cost for year 3:

Bidder is instructed to provide an hourly rate for services that may be requested of Bidder, but are not included in the scope of this agreement

$ ____________/hour service____________ $ ____________/hour service____________ $ ____________/hour service____________

SECTION B

Metroparks Toledo has an existing agreement with a third party for daily backup monitoring and management. Backup services are not included in the scope of this bid.

As part of this proposal, the Bidder shall document the Disaster Recovery Planning (DRP) services included in their bid and identify any additional DRP services they offer that are not included in the bid, for Metroparks Toledo’s reference.

SECTION C