MCSA25295_SA1_fully_signed.pdf

Accenture LLP MCSA25295 Service Attachment 1 Page 1

Version date 03.01.24

SERVICE ATTACHMENT 1

UNDER

MASTER CLOUD SERVICES AGREEMENT #MCSA25295

This Service Attachment 1 under Master Cloud Services Agreement #MCSA25295 (the “Service Attachment”) is between Accenture LLP (“Contractor”), having an office at 400 West Nationwide Boulevard, Suite 100, Columbus, Ohio 43215, and the State of Ohio (“State”), through the Department of Administrative Services (“DAS”), having its principal place of business at 30 East Broad Street, 40th Floor, Columbus, Ohio 43215. The State and the Contractor are sometimes referred to jointly as the "Parties" or individually as a “Party.” This Service Attachment is effective as of the date signed by the State and amends that certain Master Cloud Services Agreement #MCSA25295 between the Parties with the same effective date (the “Contract”).

1. Definitions

The defined terms in the Contract will have the same meanings in this Service Attachment as they do in the Contract. There may be additional definitions contained herein.

Module or Scenario means a series of virtual reality (VR) enabled learning programs used to accelerate learning by immersing the user into a simulated interaction intended to replicate real interactions.

2. Services

2.1 Overview. Contractor will provide the services set out below (“Services”):

2.1.1. Annual unlimited subscription access to the following eight AVENUES Modules/Scenarios, which are a series of virtual reality (VR) enabled learning programs used to accelerate learning by immersing the user into a simulated interaction intended to replicate real interactions.

Sophia Monica Tory Alayna Ms. Garcia Devon Rachel Jordan

2.1.2. Train-the-Trainer Sessions (“TTT”).

2.1.3. VR headsets.

2.1.4. Help desk support.

Data security information:

a. The Services do not host or process Subscriber Data outside the United States.

b. The Services comply with the requirements to process Protected Health Information.

c. The Services comply with the requirements to process Federal Tax Information.

d. The Services comply with the requirements to process Criminal Justice Information Systems data.

Docusign Envelope ID: DADCD8FF-5F77-46F9-A2A3-03A314F38751

Accenture LLP MCSA25295 Service Attachment 1 Page 2

2.2 Standard Service Features.

2.2.1. Each AVENUES subscription includes a 12-month subscription to a single Module of AVENUES, unlimited access to VR content, physical and digital copies of associated learning curriculum, and access to that Module’s data visualization and analytics dashboard (further described below).

2.2.2. Each TTT includes training on one of the Modules identified above to which the Subscriber has subscribed. The AVENUES TTT is designed to instruct Subscriber trainers how to administer the AVENUES learning method. AVENUES TTT consists of two parts: (1) Subscriber trainers experience the VR content directly, then (2) Subscriber trainers participate in an interactive and reflective post-VR seminar designed to embed learning. The post-VR seminar is facilitated by Contractor industry domain trainers in order to teach Subscriber trainers how to facilitate future seminars for Subscriber end users.

Each AVENUES TTT can accommodate up to 20 participants (trainers) from the Subscriber. TTT also includes physical and digital curricula for each of the Contractor-led TTT seminars. The physical curriculum will be provided to participants for each of the TTT sessions that Contractor leads. The digital curriculum will be provided to the Subscriber trainers for future TTT sessions with their caseworkers.

2.2.3. VR headsets will be provided to the Subscriber for use throughout the applicable subscription term. Each headset will include controllers, power cables, batteries, and cases for storage, and will contain the AVENUES application which will provide the Subscriber with access to each of the eight learning Modules on each device. Each device will also contain a mobile device management (MDM) software license, which will provide Contractor with the ability to push new updates and to provide ongoing software support and maintenance. Each device will be warrantied for the duration of the subscription term and includes help desk support.

2.2.4. The AVENUES subscription includes access to an online dashboard which will allow the Subscriber to access data analytics for each of the AVENUES Modules to which it subscribes. The online dashboard will provide the Subscriber with the ability to view aggregate data at the Subscriber level, or by county, by device, by date range, or to pull all raw data at the individual session log level.

2.3 Optional Services Features.

2.3.1. Ability to Add New Scenarios. The Contractor offers the ability to easily add new Scenarios as they are developed, or as the Subscriber chooses to expand its subscription. Each new Scenario would include unlimited access to the Scenario, and access to the analytics dashboard, and would require a TTT session.

2.3.2. Ability to Customize and Configure Pre-Existing Scenarios. The Contractor offers the ability to customize and configure existing Scenarios. The Subscriber can fully customize the content that is used in the TTT seminars. When facilitating TTTs, Contractor’s subject matter experts and training will provide the Subscriber with digital copies of those materials so that the Subscriber’s trainers can customize content for specific areas where they would like to focus. Customization of an immersive VR Scenario is also possible. The cost of customization will be determined by scope and level of customizations requested by the Subscriber using the rates set forth in the Pricing Addenda. For all requests made by the Subscriber for changes to existing Modules, the Contractor will provide a quote for acceptance by the Subscriber prior to beginning any work.

2.3.2.1. User Prompt Changes (user card text updates). These changes must not require updates to the actor responses or the user flow.

2.3.2.2. Actor Voiceover Changes. When receiving a request for minor changes to an actor’s video clip, the Contractor will determine whether Generative AI can be used to alter the video voiceover. These requests must only be one- or two-word changes and must not include scenes

Accenture LLP MCSA25295 Service Attachment 1 Page 3 where the actor is yelling or crying. If it is determined that Generative AI can be used to address the change request, the Contractor will perform the change request.

2.3.2.3. Actor Replacement Changes. Change requests that require a new actor, or multiple actors to be filmed on green screen and placed within the same or new 360-degree environments, can be made according to the following card. These changes assume that 85% of the original script and user flow remain the same as the previous scenario, but that the change in actor responses require a new actor to be cast and filmed on green screen.

2.3.3. Ability to develop new Scenarios. The Contractor offers an option to develop new Scenarios. There are many variables and options when creating custom content which would be discussed prior to determining the content, cost, and time required for the development of a new, custom Module. For all requests made by the Subscriber for brand new Module development, the Contract will provide a quote for acceptance by the Subscriber prior to beginning any work.

A request for a brand-new scenario will include the following assumptions:

2.3.3.1. The Contractor would work with the Subscriber to identify the learning objective for the new Module.

2.3.3.2. The Subscriber would assign one to three subject matter experts within whom the Contractor would consult throughout the development of the creative brief/story arc and script development.

2.3.3.3. Subscriber leadership would be updated monthly throughout the new Module development process to keep them apprised of progress and key updates.

2.3.3.4. The development process would include the following steps and assumptions:

A. Kickoff meeting with the Subscriber for learning objective discussion;

B. Development of creative brief/story arc (up to three scenes/performers);

C. Script development with up to 36 interview moments/questions across three scenes;

D. Actor casting, including hair, makeup, wardrobe;

E. Actor table reads and rehearsals;

F. 360-degree location photo shoots (up to four locations, e.g., living room, bedroom, office, front porch, etc.);

G. One-day green screen shoot for up to three actors (approximately three hours per actor;

one day total);

H. Postproduction, including director selects, footage editing, retouching, and stitching of 360 environment, color grading and correction, opening voiceover recording and integration, etc.;

I. Application development;

J. Analytics development for character moments; and K. Module delivery.

2.3.3.5. Curriculum development for new Module.

2.3.3.6. Train-the-trainer facilitation for the Subscriber.

2.3.3.7. Delivery of new Module and physical and digital copies of the TTT curriculum.

2.3.3.8. The first three years of AVENUES maintenance and operation costs are included in the new Scenario development costs. Annual AVENUES maintenance and operation costs begin three years after delivery date of the custom Module.

Accenture LLP MCSA25295 Service Attachment 1 Page 4

2.4 Provision of Services. The Contractor will make the Services available to the Subscribers for purchase pursuant to the Contract, including this Service Attachment. The Services will be Available to the Subscribers pursuant to the Contract and this Service Attachment during each Order Term. The State agrees that purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by the Contractor regarding future functionality or features.

2.5 Support. The Contractor must provide the Contractor’s basic support for the Services to the Subscribers at no additional charge and upgraded support if available and if purchased by a Subscriber.

Contractor’s basic support is described below.

2.5.1. Contractor will provide help desk support via phone or email between the hours of 9:00 a.m. and 5:00 p.m. Eastern time, Monday through Friday. Phone calls will be returned within two hours, and the support team will respond to email requests and inquiries within one business day.

2.5.2. Each AVENUES headset will be warrantied for the duration of the subscription term.

Should a headset break, become inoperable, or have a defect at any point during the subscription term, the Contractor will replace the device by shipping a new headset out within three business days of the request. The Contractor will include a return shipping label for the Subscriber to ship back the broken or defective device.

3. Fees and Payment

3.1 Pricing. The specific pricing for this Service Attachment is set forth in the Pricing Addenda attached hereto and incorporated herein.

3.2 Fee Structure and Payment. The Subscribers will pay all fees specified in all Orders hereunder, subject to the terms of the Contract. Except as otherwise specified, fees are based on Services purchased and not actual usage, and the number of Object subscriptions (e.g., the number of users) purchased cannot be decreased during the relevant Order Term. They may, however, be increased during an Order Term pursuant to Section 5.2, Orders and Modification, of the Contract. Object subscription fees are based on annual periods that begin on the subscription start date and each yearly anniversary thereof. No Order may specify a Service or provision not identified and/or priced in this Service Attachment, nor may it cover any billable services not listed in this Service Attachment as a Service.

If a Subscriber has not paid the fees specified in an Order by 90 days from the payment due date, the Contractor may suspend a delinquent Subscriber’s access to the unpaid Service(s) until all delinquent amounts are paid, upon written notice to the Subscriber, notwithstanding any prohibition against self-help provided for elsewhere in the Contract. However, Contractor may not suspend Services if the Subscriber is disputing the applicable charges reasonably and in good faith, and is otherwise cooperating diligently to resolve the dispute.

3.3 Invoicing. Fees will be invoiced annually and otherwise in accordance with the Contract. Fees are due in accordance with the terms of the Contract and this Service Attachment, which no Order may alter. Each Subscriber is responsible for providing complete and accurate billing and contact information to the Contractor and notifying the Contractor of any changes to such information.

4. Proprietary Rights

4.1 Reservation of Rights in Services. Subject to the limited rights expressly granted hereunder, the Contractor reserves all rights, title, and interest in and to the Services, including all related intellectual property rights. No rights are granted to the State or Subscribers hereunder other than as expressly set forth herein or elsewhere in the Contract.

Accenture LLP MCSA25295 Service Attachment 1 Page 5

4.2 Restrictions. Subscribers will comply with the requirements set forth in Section 2.7, State and Subscriber Responsibilities, of the Contract. Nothing herein prohibits a Subscriber from porting and hosting Generated Files, as defined in this Contract, to other sites to support its own business purposes during and after any term of an Order.

4.3 Subscriber Applications and Code. If a Subscriber, a third party acting on a Subscriber’s behalf, or a user creates applications data or code using the Services, such will be part of the Subscriber Data.

The Subscriber authorizes the Contractor to host, copy, transmit, display, and adapt such Subscriber Data solely as necessary for the Contractor to provide the Services in accordance with this Contract. Further, the Subscriber will be entitled to port, use, modify, disclose, license, sell, and host such anywhere.

4.4 Intellectual Property Ownership. Contractor, the State and Subscriber (or its licensors as applicable) shall retain ownership of its intellectual property rights, including without limitation patents, copyright, trade secrets and other proprietary rights (“IP”) which were existing prior to this Contract, as well as its know-how and any IP developed, licensed or acquired by or on behalf of a Party or its licensors independently from the Services, in each case including any modifications or derivatives (collectively “Pre- Existing IP”). Contractor retains ownership of all rights, including IP rights in the Services. Contractor’s IP embedded in Services may not be used separately. Modules are Contractor’s Pre-existing IP and there is no transfer of IP ownership rights to Modules under this Contract. Any derivatives, modifications, changes, translations or fixes ("Derivatives") to Modules and associated documentation shall be exclusively owned by Contractor. Contractor grants the Subscriber a limited, non-transferable, non-exclusive license (“License”) to use Modules for the applicable subscription term(s) solely for its business purposes, including training services to Subscriber employees and authorized agents and end users.

Contractor is not precluded from independently developing for itself, or for others, anything, whether in tangible or non-tangible form, which is competitive with, or similar to, the Deliverables. Certain Contractor assets (e.g. software, or platforms etc.), third-party intellectual property and open source software, may require additional terms, which will be addressed in the SOW where applicable. Contractor has the right to anonymize/de-identify and aggregate State data with other data and leverage anonymous learnings and insights regarding use of Contractor products and/or services (the anonymized data, “Technical Data”), and Contractor owns such Technical Data and may use it for any business purpose during and after the term of this Agreement (e.g., to develop, provide, and improve Contractor products and services). For the avoidance of doubt, as an agreed security measure, State hereby directs Contractor to anonymize/de-identify any State data prior to such data becoming Technical Data.

5. Reserved

6. Term and Modification

6.1 Term of Service Attachment. This Service Attachment is effective on the date of State signature below and remains in effect for the term of the Contract unless earlier terminated pursuant to the Contract.

6.2 Term of Services. Services purchased under this Service Attachment commence on the start date specified in the applicable Order and continue for the term specified therein, subject to relevant provisions in the Contract, such as the Contract’s termination and non-appropriation provisions. Should a Subscriber elect to renew a Services subscription, provided this Contract and Service Attachment remain in effect, the renewal will be at the Subscriber’s option and will be for the same or greater discount from list as the Services subscription being renewed and under the same terms and conditions.

6.3 Modification. If a change in law, rules, or regulations requires a modification of the renewal price or any terms and conditions in this Service Attachment, the Parties will in good faith negotiate the modifications necessitated by such a change, and any modifications will only be effective upon a written agreement signed by the Parties.

Accenture LLP MCSA25295 Service Attachment 1 Page 6

7. Miscellaneous

7.1 Affirmation and Disclosure Form. Contractor must complete an Affirmation and Disclosure Form for this Service Attachment (the link to which is attached as Exhibit I) affirming the Contractor understands and will meet the requirements of Section 9.13 of the Contract. During the performance of the Services under this Service Attachment, if the Contractor changes the location(s) disclosed on an Affirmation and Disclosure Form, Contractor must complete and submit a revised Affirmation and Disclosure Form reflecting such changes.

7.2 Additional Requirements. Additional information and requirements of the Subscriber for the Services are set forth in Exhibit II of this Service Attachment, attached hereto and incorporated as if fully rewritten herein.

IN WITNESS WHEREOF, the Parties have executed this Service Attachment as of the dates written below.

ACCENTURE LLP STATE OF OHIO, DEPARTMENT OF

ADMINISTRATIVE SERVICES

Signature Signature

Printed Name Printed Name

Title Title

Date Effective Date

Aman Singh

09/17/2025

Managing Director

Accenture LLP MCSA25295 Service Attachment 1 Page 7

PRICING ADDENDUM 1

Service Attachment 1 Pricing September 2025

Services Pricing

Service / Subscription Name Unit Price 12-month AVENUES Subscription (First Module) $120,000 12-month AVENUES Subscription (Each Additional Module) $48,000 One AVENUES Train-the-Trainer Session* $12,500 One AVENUES Virtual Reality (VR) Headset (12-months)** $1,200

* Each Module requires the purchase of a Train-the-Trainer Session. Additional Train-the-Trainer Sessions are optional. For any Module previously purchased by the Subscriber, a Train-the-Trainer Session is not required.

** The provided headsets are leased.

Rate Card for changes to existing modules and for brand new custom module development

Changes to existing scenarios:

USER PROMPT CHANGES

Changes to user prompts can be made according to the following rate card.

1 – 10 updates $15,000 total 11 – 20 updates $22,500 total 21 – 30 updates $30,000 total 31+ updates $37,500 total

ACTOR VOICEOVER CHANGES

Actor voiceover changes can be made according to the following rate card.

1 – 5 updates $15,000 total 6 – 10 updates $22,500 total 11 – 15 updates $30,000 total 16+ updates $37,500 total

ACTOR REPLACEMENT CHANGES

Actor replacement changes can be made according to the following rates.

• One actor filmed for one scene (same 360-degree environment): $80,000 total

• One actor filmed for one scene (new 360-degree environment): $110,000 total

• Two actors filmed for two scenes (same 360-degree environments): $120,000 total

• Two actors filmed for two scenes (new 360-degree environments): $160,000 total

• Three actors filmed for three scenes (same 360-degree environments): $160,000 total

• Three actors filmed for three scenes (new 360-degree environments): $210,000 total

Brand New Custom Scenario:

A request for a brand-new Scenario can be made for a cost of $1,250,000.00.

Accenture LLP MCSA25295 Service Attachment 1 Page 8

EXHIBIT I

Affirmation and Disclosure Form

The current version of the Affirmation and Disclosure Form is available at:

https://dam.assets.ohio.gov/image/upload/procure.ohio.gov/pdf/StateLocalAgencies/Resources_Forms/Af firmation_and_Disclosure_Form_fillable_form.pdf https://dam.assets.ohio.gov/image/upload/procure.ohio.gov/pdf/StateLocalAgencies/Resources_Forms/Affirmation_and_Disclosure_Form_fillable_form.pdf https://dam.assets.ohio.gov/image/upload/procure.ohio.gov/pdf/StateLocalAgencies/Resources_Forms/Affirmation_and_Disclosure_Form_fillable_form.pdf

Accenture LLP MCSA25295 Service Attachment 1 Page 9

EXHIBIT II

Additional Requirements

1. Overall Goals

The Subscriber has the following goals it seeks to accomplish through this Contract:

1.1. To assist with the retention of current children services and Early Care and Education (ECE) staff and potential ECE and children services staff applicants through improving a user’s understanding of typical duties and building necessary skillsets.

1.2. To allow children services users to experience what it is like to be a children services caseworker by role playing and/or interacting with family members and observing the home environment in a safe space for the user, rather than only through traditional in-person on-the-job training.

1.3. To improve ECE users’ aptitude at identifying behavioral issues and making an appropriate referral to ensure children receive necessary services earlier, resulting in better outcomes.

1.4. To assist in the training of users to be more confident as they practice asking questions, to gain experience in a no risk environment, and to process their experience(s) with the trainer and/or supervisor.

2. End User Staff

End users of the Services include the following:

2.1. Subscriber staff;

2.2. County Departments of Job and Family Services (CDJFS) and/or Public Children Services

Agencies PCSA children services workforce staff;

2.3. Regional Training Centers (RTCs) including contracted managed care entities (e.g., Permanent

Family Solutions Network, National Youth Advocate Program, and the Village Network);

2.4. Applicants for children services positions at any one of the 88 PCSAs;

2.5. Students and staff participating in the University Partnership Program (UPP); and

2.6. Twelve ECE Service Delivery Areas (SDAs) Resource and Referral Agencies staff and trainees, including:

2.6.1. Prospective applicants and/or classroom staff;

2.6.2. Administrators and/or owners; and

2.6.3. Subscriber and PCSA staff.

3. Services Functional Requirements

3.1. The VR functionality must include the ability to cast and display Scenarios/Modules.

3.2. The Contractor must provide its pre-existing Scenarios immediately upon receipt of the initial purchase order from the Subscriber.

3.3. The Contractor must provide a project plan for roll out of new Scenarios.

3.4. Scenarios

3.4.1. Requested Scenarios by type (Children Services and ECE) are listed in Attachment A, Sample Scenarios.

3.4.2. Additional Scenarios may be added by the Subscriber upon request.

4. Dashboard and Reporting

4.1. Contractor’s basic dashboard must be in place for reporting upon receipt of the hardware.

Contractor must provide a project timeline not to exceed 60 days for development of customized or configurable reporting;

4.2. Contractor must compile usage data of the Scenarios for both ECE and children services;

Accenture LLP MCSA25295 Service Attachment 1 Page 10

4.3. Usage data must display by county, RTC, or SDA via the creation of a data dashboard that can be used for training and recruitment purposes and to track the effectiveness of the Services in reducing caseworker turnover;

4.4. The usage data will be owned by the Subscriber.

4.5. The Subscriber will own the raw data that populates the dashboard, and such raw data must be accessible in a mutually agreed upon, easily understood format.

4.6. The dashboard must track users of the Services based upon an agreed upon code (e.g., SACWIS person ID, or OH|ID);

4.7. The dashboard must track usage of the Services monthly by agency, county, or region (RTC and/or Child Care Resource and Referral Agencies CCRRA) including:

4.7.1. Scenario training completion (record a non-response, wrong response or no intervention by End User on dashboard); and

4.7.2. Consistency of End Users using the Services.

5. Training Requirements

5.1. The Contractor must provide training and reusable training documents and materials to the

Subscriber and End Users for training of trainer sessions and to transfer learning within 90 days of issuance of the initial purchase order from the Subscriber.

5.2. The Contractor must provide digital marketing materials to promote and educate End Users on the use and benefits of the virtual reality Scenarios within 30 days of the start of the Services subscription.

5.3. The Contractor must provide updated training and training documentation as new Scenarios go-live and/or are updated.

5.4. The Contractor must provide dashboard training, both for use and configuration of the dashboard as well as data interpretation.

6. Operational Support and Help Desk Requirements

6.1. Contractor must provide on-going technical assistance and support for the Services and hardware continuously with a response time of no more than 24 hours.

6.2. Contractor must provide access to the Scenarios. Contractor must also provide the Subscriber with all updates and upgrades to the Services during the term of an Order.

6.3. Contractor must maintain Services hardware, including replacement of devices deemed defective, and provide an annual review of hardware for obsolescence. If hardware is deemed obsolete, the Contractor must replace all units under subscription with a replacement model approved by the Subscriber.

6.4. In the event a hardware component is deemed defective by technical assistance, the Contractor must drop ship a replacement to the location within 48 hours of failure determination via two-day delivery service. The replacement must include a prepaid return shipping label with tracking for the defective hardware to be returned to the Contractor (or the Contractor’s repair depot of choice). The Subscriber will have 14 days to return the defective hardware before incurring a charge for the replacement (return window ends with confirmation of shipment of the defective hardware via included return shipping label).

Accenture LLP MCSA25295 Service Attachment 1 Page 11

Attachment A Sample Scenarios

Scenario Title

Description Examples of Types of Behavior Experienced and/or Lessons Learned by End User

End Users

1.Safety Assessment Prompted by Phone Call

1. An End User assesses safety by observing the 360-degree home environments, hearing sounds as associated with the home visit, and asking family members and child(ren) different sets of questions.

2. An End User determines to maintain the child in their own home, or to remove the child(ren) for reasons of safety.

3. An End User determines safety of child(ren) and advises parent if removal of the child is necessary.

4. An End User experiences the result of conveying the decision, including gathering information to provide additional understanding of what support the family needs to keep the child(ren) safe, and how the caseworker may be able to support the family.

5. An End User experiences the concepts of diversity, equity, and inclusion to enhance and build upon the End Users understanding of unconscious biases, micro and macro aggressions.

1.End User would practice skills such as fatherhood engagement, and identify safety hazards in their surroundings through observations and auditory skills. End User would Practice asking questions to gather information to determine child safety and vulnerabilities as well as the protective capacity of the adults in the home.

2.End User would use critical thinking skills to determine the safety of the child(ren) in the home to determine if the child should remain in the home or be removed.

3.End user would use critical thinking skills, gathers evidence, prepares to document observation, and practices how to have difficult conversations in a safe environment. End user would handle adverse reactions.

4. End User would practice de-escalation skills. End User would use critical thinking skills to assess family needs and identify services and community professional and non-professional supports to benefit the family to keep the children safe.

5. End User would learn and apply self-checks and mindfulness to their reactions to biases. End User would use evidence-based practices to gain experience for live situations.

Children Services Student, Job Applicant, Staff Member

2. Care and Guidance

- Preschool Age

1. Child running through play space has been told to use “walking feet” numerous times,

1. End User would be proactive to stop the running child.

End User would communicate with parents about children’s

ECEECE Prospective Applicants/Classroom Staff

Accenture LLP MCSA25295 Service Attachment 1 Page 12 runs into another child and they bump heads.

2. Staff grabs the child who was running, scratching his arm.

injuries by choosing correct language and process. (e.g.

Form 01299).

End User would decide whether to change environment to reduce likelihood of injury.

2. End User would experience various levels of escalation, both appropriate and inappropriate.

3. Employee and Staff – Managing call-offs and staff -children ratio

1. Administrator arrives in the morning. Parent is dropping off a child that will put the room over ratio.

2. Administrator steps in the classroom as the second ECEECE staff member to maintain ratio.

3. Staff member tells the parent they can’t leave until she has another ECEECE staff member helping her or she will be over ratio.

4. Staff member accepts the child because they know the parent has to go to work, bumping the classroom over ratio.

5. Staff member combines their classroom with the next door classroom of acceptable age and together the two groups can accept the child being dropped off and maintain ratio.

1. End User would choose from options to maintain ratio.

2. End User would address the last minute call-off.

3. End User would experience choices such as combining age groups to adjust ratios, asking administrator for assistance or refusing to accept the child.

User would experience an emergency at program while understaffed.

ECEECE

Administrator/Facility Owners

4. Care and Guidance Pre-school age free choice time

1. Children are in free-flowing choice time when they may choose anywhere in the classroom to play.

2. One 5 YO begins a tantrum that escalates without a recognizable catalyst. 5 YO throws

1. End User would respond to this child’s challenging behaviors.

2. End User would supervise the other children in the class while dealing with the situation.

3. End User would set the child up for success so the challenging behavior is not repeated.

ECEECE Prospective Applicants and/or Classroom Staff

Accenture LLP MCSA25295 Service Attachment 1 Page 13 toys at the wall, throws chairs, and clears tables and shelves in very quick succession.

4. End User would determine how to involve parents in the response or interventions.

5. End User would adjust action for a repeating behavior.