J-8_QASP_WITH_PRS.doc

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the Performance Work Statement (PWS) in a timely, accurate and complete fashion.

2.

Goals: There are seven primary goals of the RGFSC III contract: Provide high quality meals that meet the nutritional requirements; Provide high-quality service; Provide meals that are prepared in accordance with food safety standards; Provide meals in a clean and pleasant dining environment; Provide meals in a timely fashion; Provide sustainment of Government Furnished Property (GFP); Provide capable and responsive management.

3.

Performance Standards a.

Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract.

b.

Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract for the required content, quality, timeliness, and accuracy.

c.

Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

4.

Performance Assessment methods: The primary methods of performance assessment used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic inspection of the mess hall facilities, and customer feedback. Inspections for Contractor performance assessment will normally be accomplished by the Contracting Officer Representative (COR), Assistant Contracting Officer Representative (ACOR), and Quality Assurance Evaluator (QAE); however, the Marine Corps may employ other government personnel to accomplish this effort, such as the Food Management Teams.

The Marine Corps will conduct regular customer surveys to assess customer satisfaction obtain customer feedback regarding the quality of the food and the services provided. Customer surveys will normally be given out by the ACOR or QAE; however, the Marine Corps may employ other government personnel to accomplish this effort. The Marine Corps may change its customer surveys and approach at any time as priorities of the program change.

Performance Measurement: Performance will be measured in accordance with the following table:

4.1 Performance Requirements for Providing High Quality Meals that Meet Nutritional Standards

4.2 Performance Requirements for Providing High Quality Service

4.3 Performance Requirements for Providing Meals that are Prepared IAW Food Safety Standards

4.4 Performance Requirements for Providing Meals in a Clean Pleasant Environment

4.5 Performance Requirements for Providing Meals in a Timely Fashion

4.6 Performance Requirements for Providing Sustainment of Government Furnished Equipment (GFP)

Successfully complete repairs to inoperative or degraded FPSE in a timely manner

Successfully effect repairs to broken or degraded Expendable Property Furnishings in a timely manner

4.7 Performance Requirements for Providing Capable and Responsive Management

Monthly

Contractor Quality Control Program

· Period Two Reporting: Submission of Individual Subcontract Report (ISR) via the electronic Subcontracting Reporting System (eSRS) as implemented by the Marine Corps

4.7.5.1 - Subcontracts with Service-Disabled Veteran-Owned Small Business total 4.0% or more of contract revenue.

4.7.5.2 - Subcontracts with Small Disadvantaged Business total 5.5% or more of contract revenue.

4.7.5.3 - Subcontracts with Hub-Zone Small Business total 3.5% or more of contract revenue.

4.7.5.4 - Subcontracts with Women-Owned Small Business total 5.5% or more of contract revenue.

Refer to Description

· List of new hires in the past 90 days, and status of their training as stipulated in the CTP

· List of all contractor hourly employees and government employees and the status of their training as stipulated in the CTP

If performance is within APLs, it will be considered to be satisfactory. A product or service delivered under this contract will be rated as defective or nonconforming when the contractor’s work effort is insufficient to meet APLs stated herein, or the contractor’s performance fails to meet a term or condition of the contract. Failure of any APL is a direct reflection of the Contractor’s Quality Control Program.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts. The contractor’s failure to achieve satisfactory performance under the contract may result in the non-exercise of available options or application of a disincentive.

For each item that does not meet APLs, the Government may issue a Contract Discrepancy Report (CDR), DD Form 2772. CDRs will be issued by the ACOR/COR/Contracting Officer (KO), whenever performance is assessed at a level below the requisite APL, or when the contractor’s performance does not meet any other requirement of the contract. The contractor shall submit a written response to all CDRs received; in accordance with the direction provided in the CDR. The response shall explain how the defective performance will be corrected and identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional fee, to replace or correct work that fails to meet contract requirements. To maximize the profit earned on costs incurred, the contractor is incentivized to ensure that quality products are provided in a timely manner.