Lottery Consulting Request for Quote Scope of Work.docx

Illinois Department of Lottery Request for Quote

1. Purpose The Illinois Department of the Lottery (“Department”) is seeking professional consulting services to conduct an organizational and technical review of its gaming systems and operations.

2. Vendor Qualifications Vendor must submit proof or documentation of being an active member of the World Lottery Association (WLA), meeting the Department's requirement for vendor qualifications.

3. Scope of Work Consulting Vendor will provide:

A. Review of Organizational Structure, Staffing, and Vendor Relationships

· Objective: Assess the current organizational model to ensure it aligns with strategic goals and operational efficiency.

· Key Activities:

· Map current organizational structure.

· Analyze roles, responsibilities, and reporting lines.

· Evaluate staffing levels, qualifications, and workloads.

· Review relationships with key vendors (e.g., gaming system providers, marketing firms, logistics).

· Assess vendor management practices and performance metrics.

B. Evaluation of Gaming System Infrastructure and Operational Workflows

· Objective: Examine core systems and processes to ensure secure, efficient, and scalable operations.

· Key Activities:

· Evaluate gaming system architecture (draw-based, instant, online, etc.).

· Review data security, disaster recovery, and system uptime.

· Map end-to-end operational workflows from ticket sales to prize redemption.

· Assess technology integrations and real-time reporting capabilities.

C. Identification of Pain Points, Inefficiencies, and Improvement Opportunities

· Objective: Uncover areas of underperformance or risk and identify actionable improvements.

· Key Activities:

· Conduct stakeholder interviews (internal staff, vendors, regulators).

· Analyze KPIs, customer service metrics, and system error logs.

· Identify redundancies, or manual tasks.

· Benchmark against industry best practices.

D. Assessment of Supplier Roles, Outsourcing Contracts, and Regulatory Compliance

· Objective: Ensure external partnerships and contracts support long-term value and compliance.

· Key Activities:

· Review supplier scopes of work, SLAs, and performance outcomes.

· Analyze contract terms, costs, renewal triggers, and exit clauses.

· Evaluate alignment with state procurement rules and gaming regulations.

· Confirm regulatory reporting accuracy and timeliness.

E. Development of Comprehensive “Findings and Recommendations” Report

· Objective: Provide leadership with a clear, actionable roadmap to optimize operations.

· Deliverables:

· Executive summary of key findings.

· Detailed findings organized by function or theme.

· Prioritized recommendations with cost-benefit and implementation timelines.

· Optional: Heatmap of risks and opportunities.

· Presentation of findings to senior leadership or board (if requested).

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