ITB-2026-0021 IAH SUBWAY Operations _ Maintenance Services FINAL SIGNED.pdf

PART 1 - INVITATION TO BID (ITB)

SOLICITATION TITLE: IAH Subway Operations & Maintenance Services

SOLICITATION NO.: ITB-2026-0021

Date Issued: August 7, 2026

Pre-Bid Conference: August 25, 2026 @ 9:00 AM (CT) In-Person Location:

Houston Airport System (HAS) Infrastructure Division Office (IDO) Building Auditorium 1 111 Standifer Drive Humble, Texas 77338

A site visit will take place immediately after the Pre-Bid Conference to view the George Bush Intercontinental

Airport (IAH) subway system. Note: Site Visit Pre- Registration Form is due by Tuesday August 18, 2026 12:00 pm.

Pre-Bid Questions Deadline:

September 1, 2026@ 4:00 PM (CT)

Solicitation Due Date: September 17, 2026@ 10:00 AM (CT)

Solicitation Contact Person:

Jaimi Canady, Procurement Specialist Jaimi.Canady@houstontx.gov 832-393-8742

Project Summary: The City of Houston(“City”) is seeking bids from qualified vendors to provide subway operations and maintenance services at George Bush Intercontinental Airport (IAH). This is for a three (3) year contract with two (2) one year options to renew annually, for a maximum five

(5) year contract.

NIGP Code: 905-00, 909-11, 940-33

WSBE Goal: 7%

Important Notice About the City’s Early Payment Discount Program: The City’s standard payment term is to pay 30 days after the receipt of invoice or receipt of goods or services, whichever is later, according to the requirements of the Texas Prompt Payment Act (Tx. Gov’t Code, Ch. 2251). However, the City may pay in less than 30 days, at its option, in return for an early payment discount from the vendor.

Jedediah Greenfield, Chief Procurement Officer

Date

Docusign Envelope ID: BACE632B-EEB2-85BD-82E5-D187A933B6A1

8/6/2026 mailto:Jaimi.Canady@houstontx.gov

PART 2 – GENERAL INFORMATION

1.0 General Information

The City is currently seeking bids from qualified Vendors (hereinafter, Bidder, Contractor or Vendor) to provide all services, management, supervision, labor, parts, equipment, materials, tools, instruments, supplies, expendable items, incidentals, transportation, and training required for responsive turnkey service for the IAH

Subway System.

All work shall be in accordance with the highest standards prevailing in the industry, as well as applicable codes, rules, regulations, laws, and practices governing the work. These standards will be achieved by continuous improvement through open communications with HAS, regular management reviews, and applicable industry guidelines.

At the direction of HAS, the Contractor shall coordinate with the FAA, Air Carriers, and other Federal and State

Agencies to maintain the highest standards of service to airport patrons.

The City intends to award one (1) contract with the qualified bidder(s) for Subway Operations & Maintenance Services at IAH to assist the City with the aforementioned service needs.

THIS IS A THREE (3) YEAR CONTRACT WITH TWO (2) ONE (1) YEAR OPTIONS TO EXTEND.

2.0 City of Houston Background

The City is the fourth largest City in the United States and is composed of 23 departments with multiple physical locations throughout the geographical boundaries of the City. The City has approximately 23,000 employees with approximately 500 employees involved in the procurement and/or contracting process. Contracts/Awards where the City must pay in excess of $100,000 are routed to City Council for approval. The annual volume of contracts and purchase orders issued by the City in the last five years has ranged from 19,000 to 23,000.

3.0 Texas Public Information Act

All information submitted to the City is subject to the provisions of the Texas Public Information Act (TPIA), located in Chapter 552 of the Texas Government Code. Bidders may mark any information submitted, including their financial information, as confidential, trade secret, proprietary, or any other designation of choice. The City will notify any Bidder should their information be requested under the TPIA and Bidder will have an opportunity to assert their own arguments to the Texas Attorney General as to why their information should be accepted from public disclosure.

4.0 Solicitation Schedule

Listed below are the important dates for this ITB.

EVENT DATE

ITB Issuance 8/7/2026

Pre-Bid Conference 8/25/2026

Deadline for Questions 9/1/2026

Solicitation Due Date 9/17/26

Notification of Intent to Award (estimated) 9/2026

Council Agenda Date (estimated) 11/2026

Award Start Date (estimated) 11/2026

5.0 MINIMUM REQUIREMENTS

Interested Bidders must attach Exhibit VI – Minimum Requirements Form as part of their bid submission to the City. Bidders who have met the Minimum Requirements identified below will be considered for further review.

Bidders who do not respond and demonstrate their qualifications, or who do not confirm they are able to meet the Minimum Requirements, will not be considered for further review and will be deemed non-responsive.

If a Bidder believes these minimum requirements are inapplicable, unfair, or impossible, the Bidder is encouraged to submit its concerns in writing requesting clarification before the questions deadline outlined on page one of this solicitation.

• Have a satisfactory record of five (5) years of performance and contract compliance.

o Bids shall be considered only from bidders who can demonstrate that they have a minimum of five (5) years’ experience operating and maintaining an Automated People Mover (APM). The City will evaluate experience based on demonstrated past performance on projects of similar size, complexity, and operation requirements.

• Bidder shall demonstrate experience, qualifications, service capability, support resources, quality, and workmanship necessary to successfully complete the project through to its completion.

• Have adequate financial resources, or the ability to obtain such resources as required during the performance of the Agreement.

PART 3 – INSTRUCTIONS TO BIDDERS

1.0 PRE-BID CONFERENCE

A Pre-Bid Conference will be held at the date, time, and location indicated on the first page of the ITB document.

Interested Bidder(s) are encouraged to attend. It will be assumed that potential Bidder(s) attending this meeting have reviewed the ITB in detail and are prepared to bring up any substantive questions not already addressed by the City.

Site visit will be immediately after the Pre-Bid Conference. There will be a shuttle provided for the attendees to be transported to IAH. Note: Site Visit Pre-Registration Form is due by Tuesday August 18, 2026 12:00 pm.

2.0 ADDITIONAL INFORMATION AND SPECIFICATION CHANGES

Requests for additional information and questions shall be addressed to the Finance Department, Strategic Procurement Division, Attention: Jaimi Canady, preferably by e-mail to Jaimi.Canady@houstontx.gov or by telephone at (832) 393-8742, no later than the date and time shown on page one of this document. The City shall provide written responses to all questions received by Bidders prior to the solicitation due date. Questions received from all Bidder(s) shall be answered by the City and made available to Bidder(s) who are listed as having obtained the ITB. Bidder(s) shall be notified in writing of any changes in the specifications contained within this ITB.

3.0 LETTER(S) OF CLARIFICATION

3.1 All Letters of Clarification and interpretations to this Solicitation shall be in writing. Any Letter of Clarification(s) or interpretation that is not in writing shall not legally bind the City. Only information supplied by the City in writing or in this ITB shall be used in preparing bid responses.

3.2 The City does not assume responsibility for the receipt of any Letters of Clarification sent to Bidder(s).

3.3 Bidders may submit no more than 25 questions relating to this solicitation. Should more than 25 questions be received from a single Bidder, the City will only respond to the first 25 questions received.

3.4 When issued, Letters of Clarification shall automatically become part of this solicitation and shall supersede any previous specifications or provisions in conflict with the Letters of Clarification. It is the responsibility of the Bidder to ensure that it has obtained such letters. By submitting a Bid on this project, Bidder shall be deemed to have received all Letters of Clarification and to have incorporated them into its Bid.

4.0 EXAMINATION OF DOCUMENTS AND REQUIREMENTS

4.1 Each Bidder shall carefully examine all ITB documents and familiarize themselves with all requirements prior to submitting a Bid to ensure that the Bid meets the intent of this ITB. Bidders are advised to carefully review all the requirements and submit all documents and information as indicated in this ITB.

4.2 Before submitting a Bid, each Bidder shall be responsible for making all investigations and examinations that are necessary to ascertain conditions and affecting the requirements of this ITB. Failure to make such investigations and examinations shall not relieve the Bidder from obligation to comply, in every detail, with all provisions and requirements of the ITB.

4.3 The City shall bear no responsibility for submitting a Bid on behalf of any Bidder. Bidder(s) may submit their Bid any time prior to the solicitation due date. The Bidder remains responsible for ensuring that its Bid is received by the solicitation due date. The City assumes no responsibility for any Bid not received, regardless of whether the delay is caused by some other act or circumstance.

mailto:Jaimi.Canady@houstontx.gov

4.4 The Bid must be signed by a representative, who is legally authorized to bind the Bidder. Bidders shall hold the pricing in the Bid for a minimum of 120 days.

5.0 CANCELLATION

The City has sole discretion and reserves the right to cancel this ITB, or to reject any or all Bids received prior to award.

6.0 POST-BID DISCUSSIONS WITH BIDDER(S)

The City reserves the right to conduct post-bid discussions with any Bidder(s).

7.0 BIDDING AND AWARD

It is the intent of the City to award, on the basis of overall low net Bid meeting specifications for the entire award;

however, the right is reserved to accept or reject in whole or in part any or all Bids received and to make an award on the basis of individual item, combination of items or overall best Bid, as it is deemed in the best interest of the City.

The City reserves the right, after the Bid due date, to increase or decrease quantities or to award by line item.

Award shall be made only to a Bidder that is responsive and responsible, as defined below:

Responsive: A Vendor that responds to all material requirements of any solicitation will be deemed responsive.

Responsible: A business entity or individual who has the integrity and reliability as well as the financial and technical capacity to perform the requirements of the solicitation and subsequent award will be deemed responsible. This assessment will include a review of all references on any projects performed by a business entity or individual, whether provided by the business entity or individual or known by the City.

8.0 BID DISQUALIFICATION

The City may disqualify a Bid if the Bidder: 1) improperly or illegibly completes the information required by this solicitation; 2) fails to sign the Official Signature Page or improperly signs the Official Signature Page; 3) qualifies its Bid; or 4) improperly submits its Bid.

When requested, the apparent low Bidder shall present satisfactory evidence that the Bidder has regularly engaged in providing the commodities or performing the services as proposed, and has the capital, labor, equipment, and material to deliver the required commodities or perform the work.

9.0 SPECIAL BIDDERS NOTE

The specifications in this solicitation are to be bid exactly as published or amended by any letter(s) of clarification that may be issued pertaining thereto.

Provisions of this solicitation shall not be altered. Any alteration of figures or terms may invalidate the Bid on the item on which the alteration is made. Submission or attachment of company “Quotation Forms” containing alternative terms and/or conditions is not acceptable and may result in your Bid being determined as non-responsive.

10.0 COMPETITION INTENDED

It is the City’s intent that this ITB permits competition. It shall be the Bidder’s responsibility to advise the Solicitation Contact Person in writing if any language, requirement, specifications, etc., or any combination thereof, inadvertently restricts or limits the requirements stated in the ITB to a single source. Such notification must be received by the Solicitation Contact Person no later than seven (7) days prior to the solicitation due date.

11.0 REFERENCES

In order to receive bid award consideration, the Bidder must be able to demonstrate that it is currently providing or has had at least three (3) contracts, as a prime Vendor, for delivering goods or services that are similar in size and scope to this solicitation. The reference(s) should be included with the Bid. If references are not included with the Bid, the Bidder shall be required to provide such references to the City within five (5) working days from receipt of a written request from the City to do so. Bidder’s capability and experience shall be a factor in determining the Vendor’s responsibility. Bidder must have references documenting that it has delivered goods or services that are similar in size and scope to this solicitation.

12.0 WITHDRAWAL OF BID

A bidder may withdraw its Bid before the solicitation due date, without prejudice, by submitting a written request through the City’s electronic bidding system.

13.0 REQUIRED FORMS/DOCUMENTS TO BE INCLUDED WITH BID

This section details the required forms that must be completed and submitted with the Bid.

1. Official Signature Page, List of References, and List of Proposed Subcontractors (Exhibit I)

2. Signed WSBE Forms (Exhibit II): Attachment “A” WSBE Participation Plan/Good Faith Efforts, Attachment “B” Letter of Intent; Attachment “C” Certified WSBE Subcontracting Agreement Terms

3. Declaration of Hire Houston First Designation (Exhibit II – Attachment “D”)

4. City of Houston Ownership Information Form (Exhibit III)

5. Anti-Collusion Statement (Exhibit IV)

6. Conflict of Interest Questionnaire (Exhibit V)

7. Minimum Requirements Form (Exhibit VI)

8. Fee Schedule (Exhibit IX)

14.0 REQUIRED FORMS/DOCUMENTS TO BE SUBMITTED BY RECOMMENDED VENDOR ONLY

This section lists other documents and forms that should be viewed/downloaded from the City’s website but are not required to be submitted with the Bid. The City will request these forms, as applicable, to be completed and submitted to the City by the recommended/successful Bidder.

1. Insurance Requirements and Insurance Certificate

2. Requested information outlined in the scope of work and other additional relevant/supporting information.

3. Texas Ethics Commission, Certificate of Interested Parties (Form 1295). Create a certificate at https://www.ethics.state.tx.us/filinginfo/1295/.

4. City Contractors’ Pay or Play Acknowledgement Form (POP-1) pop1.pdf (houstontx.gov), Certification of Compliance with Pay or Play Program (POP-2) pop2.pdf (houstontx.gov), and List of Participating Subcontractors (POP-3) pop3.pdf (houstontx.gov).

https://www.ethics.state.tx.us/filinginfo/1295/ http://www.houstontx.gov/obo/payorplay/pop1.pdf http://www.houstontx.gov/obo/payorplay/pop2.pdf http://www.houstontx.gov/obo/payorplay/pop3.pdf

PART 4 – SPECIAL CONDITIONS

1.0 PROTEST

A protest shall comply with and be resolved according to the City of Houston Protest Administrative Policy 5-12 and rules adopted thereunder. For more information, go to: http://www.houstontx.gov/adminpolicies/5-12.pdf.

2.0 NO CONTACT PERIOD

Neither Bidder(s) nor any person acting on Bidder(s)'s behalf shall attempt to influence the outcome of the award by the offer, presentation or promise of gratuities, favors, or anything of value to any appointed or elected official or employee of the City, their families or staff members. All inquiries regarding the solicitation are to be directed to the designated City Representative identified on the first page of the solicitation.

With the exception of Bidder’s formal response to the solicitation and written requests for clarification during the period officially designated for such purpose by the City Representative, neither Bidder(s) nor persons acting on their behalf shall communicate with any appointed or elected official or employee of the City, their families, or staff through written or oral means in an attempt to persuade or attempt to persuade or influence the outcome of the award or to obtain or deliver information intended to or which could reasonably result in an advantage to any Bidder from the time of issuance of the solicitation through the pre-award phase and up to the date the City Secretary publicly posts notice of any City Council agenda containing the applicable award. However, nothing in this paragraph shall prevent a Bidder from making public statements to the City Council convened for a regularly scheduled session after the official selection has been made and placed on the City Council agenda for action, or to a City Council committee convened to discuss a recommendation regarding the solicitation.

3.0 WOMAN AND SMALL BUSINESS ENTERPRISES (“WSBE”)

It is the City of Houston’s policy to ensure that Women and Small Business Enterprises (WSBE) have full opportunity to compete for and participate in City Contracts. Contractor shall comply with the City’s WSBE Program as set forth in Chapter 15, Article V of the City of Houston Code of Ordinances, as well as the Policies and Procedures of the Office of Business Opportunity (OBO) found on OBO’s website at https://www.houstontx.gov/obo/policies-procedures.html. Contractor shall make good faith efforts to award subcontracts and supply agreements in at least 7% of the value of the Agreement to certified WSBEs. If the Contractor is a certified MBE or WBE, Contractor may count its self-performance to meet a portion of the overall goal. Contractor acknowledges that they have reviewed the requirements for good faith efforts on file with OBO, available at https://www.houstontx.gov/obo/docsandforms/goodfaithefforts.pdf, and will comply with the set forth requirements.

s Contractor shall maintain records of subcontracts and supply agreements with certified WSBEs, containing language required herein. In addition, Contractor shall submit all disputes that may arise with WSBE subcontractors/supplies to mediation provided by OBO if other attempts do not result in a resolution.

4.0 PRESERVATION OF CONTRACTING INFORMATION

The requirements of Subchapter J, Chapter 552, Texas Government Code, may apply to this solicitation and the contractor or Vendor agrees that the contract can be terminated if the contractor or Vendor knowingly or intentionally fails to comply with a requirement of that subchapter.

5.0 EXECUTIVE ORDER 1-56 ZERO TOLERANCE FOR HUMAN TRAFFICKING IN CITY SERVICE

CONTRACTS AND PURCHASING

The City has a zero tolerance for human trafficking and, per Executive Order 1-56, City funds shall not be used to promote human trafficking. City Vendors are expected to comply with this Executive Order and notify the City’s Chief Procurement Officer of any information regarding possible violation by the Vendor or its subcontractors

Docusign Envelope ID: BACE632B-EEB2-85BD-82E5-D187A933B6A1 http://www.houstontx.gov/adminpolicies/5-12.pdf https://www.houstontx.gov/obo/policies-procedures.html https://www.houstontx.gov/obo/docsandforms/goodfaithefforts.pdf providing services or goods to the City. The Executive Order is available on the City’s website:

http://www.houstontx.gov/execorders/1-56.pdf.

6.0 COMPLIANCE WITH CERTAIN STATE LAW REQUIREMENTS

Anti-Boycott of Israel. Vendor certifies that Vendor is not currently engaged in and agrees for the duration of this Agreement not to engage in, the boycott of Israel as defined by Section 808.001 of the Texas Government Code.

Anti-Boycott of Energy Companies. Vendor certifies that Vendor is not currently engaged in and agrees for the duration of this Agreement not to engage in, the boycott of energy companies as defined by Section 809.001 of the Texas Government Code.

Anti-Boycott of Firearm Entities or Firearm Trade Associations. Vendor certifies that Vendor does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association or will not discriminate against a firearm entity or firearm trade association for the duration of this Agreement, as defined by Section 2274.001 of the Texas Government Code.

Certification of No Business with Foreign Terrorist Organizations. For purposes of Section 2252.152 of the Texas Government Code, Vendor certifies that, at the time of this Purchase Order neither Vendor nor any wholly owned subsidiary, majority-owned subsidiary, parent company or affiliate of Vendor, is a company listed by the Texas Comptroller of Public Accounts under Sections 2252.153 or 2270.0201 of the Texas Government Code as a company known to have contracts with or provide supplies to a foreign terrorist organization.

7.0 HIRE HOUSTON FIRST

In an effort to promote economic opportunity for Houston businesses and to support job creation, the Hire Houston First Program grants the City of Houston the ability to give a preference to eligible local companies, as long as their pricing is competitive. To be eligible for the preference, a company must be designated as a City Business (CB) or Local Business (LB) under the Hire Houston First Program prior to submittal of bid. Bidders must submit a completed Declaration of Hire Houston First Designation form with the bid.

To complete an application for the Hire Houston First program, visit http://www.houstontx.gov/obo/hirehoustonfirst.html. Applications can be submitted to the City of Houston Office of Business Opportunity via the online application system, by e-mail to HIREHOUSTONFIRST@houstontx.gov.

Participation in the Hire Houston First program is not required to bid on City of Houston contracts.

8.0 PROHIBITION OF BIDDING

City employees are prohibited from bidding on this solicitation in accordance with Section 15 – 1 of the City’s Code of Ordinances.

9.0 INTERLOCAL AGREEMENT

Under the same terms and conditions, the resulting contract may be expanded to other government entities through inter-local agreements between the City and the respective government entity that encompasses all or part of the products/services provided under this contract. Separate contracts will be drawn to reflect the needs of each participating entity.

10.0 EQUAL EMPLOYMENT OPPORTUNITY CLAUSE

The Contractor shall comply with the City’s Equal Employment Opportunity Ordinance as set forth in Section 15- 17 of the Code of Ordinances.

http://www.houstontx.gov/execorders/1-56.pdf http://www.houstontx.gov/obo/hirehoustonfirst.html https://houtx.sharepoint.com/sites/fin/spd/Documents%20and%20Forms/Formal%20Solicitation%20Templates/ITB/HIREHOUSTONFIRST@houstontx.gov

11.0 DRUG-FREE WORKPLACE COMPLIANCE

Bidder shall maintain a drug-free workplace and ensure that its employees, agents, and subcontractors engaged in the performance of work on this award are free from the unlawful use, possession, distribution, or manufacture of controlled substances and alcohol while on duty or on City premises. The requirements and terms of City of Houston Executive Order 1-31, as revised from time to time, relating to drug-abuse deterrence for City contractors, are incorporated into this award for all purposes. Bidder agrees it has reviewed Executive Order No.

1-31, as revised, and will comply with it.

PART 5 – SCOPE OF WORK/SPECIFICATIONS

1.0 PURPOSE

1.1 The primary purpose of this Agreement shall be to provide reliable subway system operations and maintenance in support of the HAS’ Mission and Vision Statements to establish the City of Houston as a 5-Star global service gateway. Activities conducted under this Agreement should be in support of this goal.

1.2 To achieve our overall purposes, the following core values have been adopted.

1.2.1 MISSION:

• We exist to connect the people, businesses, cultures, and economies of the world to Houston.

1.2.2 VISION:

• Establish Houston as a five-star global air service gateway where the magic of flight is celebrated.

1.2.3 STRATEGIC PRIORITIES:

• Make our passengers happy.

• Act responsibly to achieve social, environmental, and economic sustainability

• Build platforms for future success.

• Invest in our partnerships and our employees.

1.2.4 CORE VALUES (R.I.S.E.)

• Relationships: We work together with integrity and treat every individual with courtesy and respect.

• Innovation: We have the courage and willingness to consider new and unconventional ways of thinking.

• Service: We WOW our passengers through a “can do” attitude and respond quickly to meet and exceed their expectations.

• Excellence: We strive for quality and skillful execution without compromise.

1.3 At the direction of HAS, the Contractor shall coordinate with the FAA, Air Carriers, and other Federal and State Agencies to maintain the highest standards of service to airport patrons.

1.4 The Contractor shall provide all services, management, supervision, labor, parts, equipment, materials, tools, instruments, supplies, expendable items, incidentals, transportation, and training required for responsive turnkey service.

1.5 All work shall be in accordance with the highest standards prevailing in the industry, as well as applicable codes, rules, regulations, laws, and practices governing the work. These standards will be achieved by continuous improvement through open communications with HAS, regular management reviews, and industry guidelines.

1.6 The Contractor shall respond immediately to a request from the HAS Director for emergency service and perform all steps reasonably necessary to protect persons and property from risk of harm due to a problem with the subway system per Section 8.6. The Contractor shall give priority to requests for emergency service.

1.7 To protect the life and health of employees and other persons; to prevent damage to property, materials, supplies, and equipment; and to avoid Work interruptions, Contractor shall comply with the latest 29 CFR 1910, Occupational Safety and Health Standards (General Industry Standards) as revised or amended from time to time.

1.8 Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor, and the City assumes no liability or responsibility for Contractor's compliance or noncompliance with such responsibilities.

1.9 As a part of Basic Services, the Contractor shall furnish everything needed to perform all requirements of the Agreement except that which is specified in Section 25.2 (HAS-Furnished Items).

2.0 BASIC SERVICES

2.1 The Contractor shall operate and maintain the subway system at IAH, on a 24 hour per day, 7 days per week, 365 days per year basis, including holidays, leap year, and severe weather events. The Contractor shall provide on-site staffing necessary to provide specified Subway System operation and maintenance services.

2.2 The work provided by the Contractor under the Agreement includes Basic Services and Other Work/Services.

2.3 Basic Services shall include:

2.3.1 Subway System Operations, Preventive Maintenance (PM), Corrective Maintenance (CM), and Quality Control.

2.3.2 Manage and direct the subway system to deliver specified performance standards.

2.3.3 Provide and maintain a public address music service system.

2.4 Other Basic Services include, but are not limited to:

2.4.1 Subway System Safety

2.4.2 Staffing

2.4.3 Security & Badging

2.4.4 Administration Tasks

2.4.5 Phase-in / Phase-out Services

2.4.6 Quality Control

2.5 The monthly lump-sum payments for Basic Services encompass all overtime, after-hours labor, additional manpower, and emergency labor required to meet the duties of the Contractor and Key Performance Indicators (Section 7.0) detailed in this Agreement.

2.6 The Contractor shall be responsible for the total costs of repairs and/or replacement cost should failure occur to subway system components, parts, appurtenances, etc., maintained by Contractor under Basic Services except for damage and/or failure resulting from third-party damage, force majeure, or vandalism.

2.7 Repairs and/or replacement of subway system equipment, parts, etc., due to the Contractor's failure to perform proper preventive maintenance will be the responsibility of the Contractor at no cost to HAS.

2.8 Other Work/Services provided by the Contractor under this Agreement includes related work that is beyond the scope of Basic Services. Such Work will be performed on an "as requested" basis.

3.0 FORCE MAJEURE

3.1 Any instance of force majeure that is proven by the Contractor and verified by HAS shall be replaced at a cost not to exceed the rate proposed through the Other Work Services section.

4.0 THIRD PARTY DAMAGE / VANDALISM

4.1 Any instance of third-party damage or vandalism that is proven by the Contractor and verified by HAS shall be replaced at a cost not to exceed the rate proposed through the Other Work Services section.

5.0 ENTERPRISE ASSET MANAGEMENT SYSTEM (EAMS)

5.1 GENERAL DESCRIPTION

5.2 As part of Basic Services, immediately after receipt of Notice to Proceed, the Contractor shall comply with HAS’ technology policies and best practices regarding the use of HAS infrastructure, technology assets, and HAS Enterprise Asset Management System (currently HxGN Enterprise Asset Management System).

5.3 As part of Subway System Operations & Maintenance Services, the Contractor shall solely utilize the Houston Airport System’s EAMS. This shall be the primary recordkeeping system for all work conducted under this Agreement.

5.4 The condition and disposition of all assets supported, on behalf of HAS, shall be documented and maintained in HAS' EAMS. This includes system component nomenclature, scheduled maintenance, preventive maintenance, corrective maintenance, quality control, and all other work order activities.

Documented assets shall be aligned with the HAS asset hierarchy principles, location, and asset naming convention. Technologies utilized under this Agreement are subject to HAS governance, security, and life cycles.

5.5 HAS retains all right, title, interest, and full ownership of any work, invention, and all Agreement documents including all software, EAMS-dedicated hardware, computer applications, preliminary plans, reports, or any modifications or improvements to the data at all times.

5.6 The Contractor shall notify HAS of any changes to EAMS asset inventory data due to commissioning or decommissioning of assets related to this Agreement. The Contractor shall submit the asset changes in an approved HAS format.

5.7 Utilize EAMS, including maintenance trending and tracking to reduce repair costs and optimize system operation efficiency.

5.8 The Contractor shall notify HAS of any changes to EAMS asset inventory data due to commissioning or decommissioning of assets related to this Agreement. The Contractor shall submit the inventory changes in an approved HAS format.

5.9 Within ninety (90) days after “Start Phase in Notice”, the Contractor shall survey subway system equipment and parts, including HAS-furnished equipment listed in Exhibit A. The Contractor shall provide a list of discrepancies to HAS in a report titled, “Subway System Equipment Discrepancies Report.” The Subway System Equipment Discrepancies Report will be used to reconcile differences in the Contractor’s bid items and EAMS.

5.10 Within thirty (30) days of Notice to Proceed, the Contractor shall provide a maintenance plan for HAS review and approval as required by this Agreement. Once approved, HAS will generate the approved plan in EAMS. Any requested changes by the Contractor to approved maintenance plans will require HAS review and approval. Once changes are approved, they shall be submitted in a HAS-approved format thirty (30) days prior to scheduled due date of work to be performed.

5.11 One (1) year prior to the expiration of the Agreement, the Contractor shall certify to the HAS Director a complete equipment listing in EAMS of all subway system equipment. The listing must include identification number, description, location, model/serial number, area served, condition, and the year unit was placed in service.

5.12 All activities, including but not limited to Preventive Maintenance, Corrective Maintenance, Scheduled Maintenance, Other Work Services, and Quality Control, shall be documented in EAMS.

5.13 EAMS may include analytical and other tools to track and reduce repair costs in order to optimize system efficiency.

5.14 EAMS TRAINING

5.14.1 The Contractor shall be responsible for training and familiarization with the current EAMS software. For the duration of the Agreement, the Contractor may also be required to attend HAS EAMS training regarding the EAMS hierarchy familiarization, user/security rights, and other EAMS processes.

5.14.2 HAS EAMS training generally includes 4-8 hours per EAMS user.

5.15 The Contractor shall utilize EAMS to track labor hours utilized for all work under this Agreement.

5.16 The Contractor shall notify HAS of any changes to EAMS asset inventory data due to commissioning/decommissioning of assets related to this Agreement.

5.17 Throughout the Agreement, HAS may provide and require the Contractor to maintain the EAMS barcodes/QR codes for each asset.

5.18 All Preventive Maintenance sheets, schedules, and other records must be available in EAMS for inspection by HAS personnel. All documents generated or obtained by the Contractor that pertain to the operation and maintenance of subway system equipment shall become HAS property upon expiration or termination of this Agreement.

5.19 All such documents shall be transferred to the HAS Director within ten (10) days of expiration or termination. All records shall also be available in EAMS.

5.20 EAMS shall establish the required Preventive Maintenance / Corrective Maintenance baseline labor hours by type of equipment, which must be approved in writing by the HAS Director.

5.21 HAS will retain all rights, title, interest, and full ownership of any work, invention, and all Agreement documents, including software, computer applications, preliminary plans, reports, or any modifications or improvements to the data at all times. If modifications to the EAMS database are required to move, enhance, or manipulate Subway system asset data, The Contractor shall coordinate with HAS to hire a sub-contractor that meets HAS minimum requirements/qualifications to perform IT-related tasks. This will be done under the supervision of the HAS Technology Division and handled through an Other Services Request.

6.0 SUBWAY SYSTEM

6.1 The subway system and related equipment covered under Basic Services include all subway system-related mechanical, electrical, and electronic control components and subsystems as described herein and in related manuals, drawings, technical bulletins, and documents. The Subway System includes, but is not limited to, guideway, track, vehicles, linear induction motors and propulsion system, braking system, station equipment, wayside equipment, control consoles and monitoring equipment, door mechanisms, communication equipment, public address system, CCTV system, microprocessors, programmable logic controllers, computers, controls, tires, wheels, vehicle frames, chassis, internal structural members, and fasteners, seats, panels, doors, drive mechanisms, bearings, suspension, switching devices, accessory equipment, graphics/signage, fans, power equipment serving the system (including, but not limited to, distribution panels, distribution system, power circuit breakers, disconnect switches, power and instrument transformers, and surge protection equipment), alignment and adjustment of the power distribution rails in the guideway, and the maintenance of the switches and distribution system. The functional systems include, but are not limited to, the following:

6.1.1 Guideway, Rails, and Guideway Switches

6.1.2 Wayside Equipment

6.1.3 Cars or Vehicles

6.1.4 Power Distribution Systems

6.1.5 Brake Systems

6.1.6 Station Modules

6.1.7 Train Control Systems

6.1.8 Communication Systems

6.1.9 Graphics/Signage

6.1.10 Mechanical Systems

6.1.11 Electrical Systems

6.1.12 Office and Shop Equipment

6.1.13 Electric Utility Carts

7.0 Key Performance Indicators

7.1 The Contractor shall operate and maintain the subway system to deliver the following performance for passenger capacity, travel time, wait time, ride quality, and radio interference as defined by the OEM, in accordance with the latest technical/user manuals, service bulletins, service advisories, product/service information updates, and all other such OEM published information pertaining to the maintenance and operation of the subway system.

7.2 The Contractor shall operate and maintain the subway system to comfortably transport the maximum number of passengers between all station destinations in accordance with OEM standards consistent with historical passenger capacity data, given known contributors to and detractors from capacity and trip time performance defined by:

7.2.1 Travel time

7.2.2 Station dwell time, including door time and signal time

7.2.3 Station delays due to passenger obstruction

7.2.4 Delays due to down-line block occupancy

7.3 The Contractor shall ensure optimum system capacity/trip times by maintaining and verifying system adjustments/calibration/settings in accordance with OEM recommendations and monitoring trip time against prior logs of trip times.

7.4 Travel Time

7.4.1 Historical data indicates that the maximum link passenger volume over an interval of one (1) hour three (3) trips per hour, six (6) trains, times thirty-six (36) passengers per train) is six hundred forty-eight (648) passengers.

7.4.2 The Contractor shall operate and maintain the subway system to deliver a minimum round-trip time of nineteen (19) minutes under full-load operating conditions for six (6) trains.

7.4.3 An extended delay caused by additional time used for passenger loading and unloading is the only acceptable exception to this standard.

7.4.4 Travel time begins when the train leaves the departure station and includes wait time at intermediate stops.

7.4.5 Station dwell time is the time from zero (0) speed detection to the application of propulsion power, which includes signal time, time to open and close the train and station doors, and time the doors are open.

7.4.6 The dwell time at stations may be adjustable but should be considered fifteen (15) seconds at the parking station and twenty-five (25) seconds at all other stations for calculating travel time.

7.4.7 Signal time is the time to detect zero (0) speed and apply power to the station door operators, plus the time to detect that both train and station doors are closed, and all interlocks are satisfied before the application of propulsion power, and the time to open and close the train or station doors.

7.4.8 The station dwell time may be set according to projected activity for the respective station.

7.4.9 The Contractor shall monitor and record the trip time of each train using the central monitoring system. Any round-trip time in excess of a given value must be logged as real-time. The determination of ultimate trip time against which actual trip times will be monitored rests with HAS.

7.5 Wait Time

7.5.1 The Contractor shall operate and maintain the subway system to deliver no more than three (3) minutes waiting time in departing from stations in the loop-operating mode. This performance standard must be met with six (6) trains in operation.

7.5.2 The only exception to this requirement is an extended delay caused by additional time used for passenger loading and unloading at a station.

7.6 Ride Quality

7.6.1 The Contractor shall operate and maintain the subway system to deliver a smooth ride anywhere along the guideway and anywhere within the vehicles, throughout the complete vehicle load range from empty to fully loaded, regardless of the number of vehicles in a train. Changes in existing settings or adjustments that affect ride quality must be approved by the HAS Director.

7.7 Radio Interference

7.7.1 The Contractor shall ensure radio frequency noises generated by the subway system never result in improper functioning of any part of the system and that the subway system does not become susceptible to normal electromagnetic emissions from other equipment. The Subway System normally does not interfere with other communications systems or other loads at 0.01 to 1000 MHz via radiation or conduction of radio frequency noise.

7.7.2 In the event that interference is caused by the subway system, or any Contractor modifications to the subway system, the Contractor shall modify the subway system to eliminate the interference at no cost to HAS, and the Contractor shall be fully liable for any damages whatsoever which result from such interference.

7.8 System Availability

7.8.1 When the subway system, including vehicles, guideway, and stations becomes unavailable for passenger service for five (5) minutes, the Contractor will notify the HAS contract Project Manager immediately, followed by notification to the Airport Operations Center.

7.8.2 If Contractor is unable to restore full passenger service within the initial five (5) minutes, then a deduction may be assessed in the amount of $100.00 for each fifteen (15) minute interval or fraction of an interval until the situation is rectified. The situation shall be considered rectified when normal public service is verified by HAS

7.8.3 The fifteen (15) minute period referenced above shall begin if more than five (5) minutes elapse before the Contractor restores full passenger service, or if more than five (5) minutes of unavailability of passenger service is documented in automated monitoring reports.

7.8.4 During lapses of service, HAS reserves the right to bring in other Contractors to restore service or rectify problems at the Contractor's expense.

8.0 PREVENTIVE MAINTENANCE

8.1 As a part of Basic Services, the Contractor shall maintain the subway system, on a 24-hour per day 365-day per year basis, including holidays, leap year and severe weather events, using Contractor's personnel, subcontractor services, and any other vendors required for providing complete, safe, and efficient train service.

8.2 Nightly maintenance will be scheduled during a shutdown period, currently from 00:30 – 03:30. Any changes to this shutdown period must be approved and coordinated with HAS.

8.3 The Contractor shall ensure that the subway system and related equipment are operated at all times in accordance with best practices prevailing in the industry, observing OEM-recommended procedures and complying with applicable Occupational Safety and Health Act (OSHA) and other applicable municipal, state, and federal safety standards.

8.4 SERVICE REQUIREMENTS

8.4.1 The Contractor shall be responsible for all aspects of service, which include, but are not limited to, the following:

8.4.1.1 Operate the subway system to meet optimum passenger volumes, travel and wait times, and ride quality as specified herein.

8.4.1.2 Monitor system performance, including security and safety systems within the subway system. Check door-interlock mechanisms on vehicles and stations on an ongoing basis daily for safety and rectify problems.

8.4.1.3 Ensure the subway system is maintained in a clean and safe condition. Visually check guideways, stations, and vehicles on an ongoing basis daily, record the results, and rectify problems. Ensure vehicles, station areas, tracks, and guideways are clean and free of trash and debris. Perform immediate cleanup in cases of accidents, spills, or any other incidents that may create safety or health hazards.

8.4.1.4 Ensure exterior and interior surfaces of all vehicles are consistently maintained to present a uniformly clean and attractive appearance:

8.4.1.5 Maintain the exterior of the vehicle to be free of smudges, dirt, grime, stains, or anything that detracts from cleanliness and appearance.

8.4.1.6 Clean all interior vehicle walls and ceilings, floors, and seating surfaces to be free of litter, smudges, dirt, grime, stains, or anything that detracts from cleanliness and appearance.

8.4.1.7 Remove marks and/or stains as required.

8.4.1.8 Clean all windows as required.

8.4.1.9 Thoroughly vacuum interiors as required.

8.4.1.10 Refurbishment as required to maintain the appearance equal to the appearance at the start of the Agreement.

8.4.2 Ensure station areas and wayside equipment areas are consistently maintained to present a uniformly clean and attractive appearance:

8.4.2.1 Clean panels, doors, and glass to be free of smudges, dirt, grime, stains, or anything that detracts from cleanliness and appearance.

8.4.2.2 Remove marks and/or stains as required.

8.4.2.3 Ensure all areas within the subway system is free of debris.

8.4.3 Ensure the public address system is properly modulated to ensure announcements are comfortably audible, clear, and intelligible.

8.4.4 Provide and maintain a public address music service system.

8.4.5 Provide necessary services to remedy all failures affecting operations, regardless of the time of day.

8.4.6 Provide ongoing operation analysis to ensure continuity of efficient and economical operation, ensuring trains in service meet passenger demands while meeting the Performance Standards defined herein.

8.4.7 When requested by the HAS Director, provide personnel at station platform loading areas during peak travel periods to ensure subway system cars are not overloaded.

8.4.8 Immediately inform HAS of emergencies affecting passengers or any procedures or situations affecting either passengers or the performance of the subway system.

8.4.9 Initiate and monitor all computer-controlled operations and provide all required train movement that is not under computer control through manual control. If the computer control system fails, perform manual operations after all reasonable efforts to repair and restart the computer control system has been exhausted.

8.4.10 Under no conditions shall the Contractor operate the subway system in a manner that is unsafe or not in accordance with safe operating procedures.

8.4.11 As a part of Basic Services, Contractor shall perform Preventive Maintenance on the subway system to prevent the occurrence of system failures and to keep the subway system in operating condition.

8.4.12 The Contractor shall perform Preventive Maintenance in accordance with the latest OEM technical and user manuals, service bulletins, service advisories, product/service information updates, and all such other such OEM published information pertaining to the maintenance of the Subway System, as well as evidenced by the Contractor's experience and knowledge of similar or like equipment and systems, and as specified herein.

8.4.13 The Contractor shall begin providing Preventive Maintenance for the subway system immediately after the Contractor's receipt of Notice to Proceed.

8.5 PREVENTIVE MAINTENANCE BASIC SERVICES

8.5.1 Preventive Maintenance shall include but is not limited to the basic services listed in Section 8.5.2 through Section 8.5.8 below.

8.5.2 All inspections, diagnostics, and tests; scheduled service routines; calibrations and alignments;

replacement of worn, damaged or destroyed parts; parts cleaning and lubrication; and adjusting system components as necessary to maintain safety and maximum operational efficiency. In addition to all OEM requirements and schedules:

8.5.3 An annual body-off-frame inspection of vehicles to check for and repair any defects in chassis members; replace wear items on the vehicle chassis including, but not limited to, Teflon bushings on kingpins and thrust bearings on load-bearing wheels; replace bogie pivot bearings as required;

check kingpins for wear and repair or replace kingpins as required for original tolerances; adjust all shims; check guide wheels and load-bearing wheels for delamination and wear and replace as required, and inspect and adjust all other components on vehicles as required to ensure safety and reliability of operation.

8.5.4 An annual inspection of all wiring and wiring connections in power distribution equipment, guideway equipment, power wire ways, and linear induction motors to identify and repair problems as required to ensure safety and reliability of operation.

8.5.5 An annual service inspection of guideway operating mechanisms, guideway locking mechanisms, station doors, operator motor/gear boxes, and any other Subway System components to include adjusting and repairing as required to ensure safety and reliability of operation.

8.5.6 Thorough cleaning and inspection of the track to include vacuuming, washing, mopping of the track bed, and wiping down cable trays, induction motors, guide ways, and rails as required to ensure safe and efficient operation and attractive appearance.

8.5.7 Refurbishing all upholstered seating units in the vehicles as required to maintain an original appearance. Seating units must be removed, cleaned, and repaired, and reinstalled.

8.5.8 Replacing Plexiglas/Lexan or glass windows that are scratched due to normal wear and tear or have become dull with age.

8.5.9 As part of preventive maintenance, and with the establishment of Programmable Logic Controllers

(“PLC”) and other monitoring devices, the Contractor is to develop a predictive maintenance plan that includes trend analysis and data-driven efforts to evaluate the system health and forecast potential system component failures. The EAMS is to be used to document predictive maintenance tasks and reporting. A predictive maintenance plan is to be submitted by the

Contractor to HAS for approval.

8.6 All Preventive Maintenance that requires any part of the subway system to be made unavailable for passenger service must be scheduled and performed by the Contractor during the nightly coordinated shutdown period unless advance approval is obtained from the HAS Director.