Informal RFQ- Regional Shared Mobility Coordinated Communications Campaign--Event 7079 (6-30-2026).pdf

INFORMAL REQUEST FOR QUALIFICATIONS

RFQ#: EVENT # 7079

RFQ TITLE: Regional Shared Mobility

Coordinated Communications &

Community Engagement Campaign

RFQ ISSUE DATE: Tuesday, June 30, 2026, at 1:00 PM

RFQ DUE DATE & TIME: Tuesday, July 28, 2026, at 1:00 PM

ISSUING DEPARTMENT: Department of Public Works

Cuyahoga County Administrative Headquarters

2079 East 9th Street, 5th Floor, Room 5-100

Cleveland, Ohio 44115

Proposals MUST be delivered to the ISSUING DEPARTMENT by the date and time listed. Any proposal received after this date and time will be returned and/or unopened.

REQUESTING DEPARTMENT: Department of Public Works

Informal Request for Qualifications Sections

PART ONE: GENERAL INSTRUCTIONS

A. Informal RFQ Contact If you have any questions during the bid time, all inquiries must be directed to the following individual:

Individual Name: Adrienne Simons

Department Address: Department of Public Works

Cuyahoga County Administrative Headquarters

Email Address: asimons@cuyahogacounty.gov

B. Informal RFQ Qualification Guidelines

1. The County reserves the right to issue addenda to the Informal RFQ at any time.

If the addendum is issued less than seventy-two (72) hours prior to the approval to the qualification due date, the closing date will be modified accordingly.

2. Multiple qualification submissions from the provider for the same service will be considered non-compliant and will be rejected.

3. The County is not liable for any costs incurred by the vendor in the preparation and presentation of qualifications submitted in response to the Informal RFQ.

4. All materials submitted become property of the County. Selection or rejection of a response does not affect this right. Submitted materials will not be returned.

5. The County reserves the right to refrain from contracting with any vendor. The release of this Informal RFQ does not compel the County to purchase.

6. Once the contract is awarded, all documents submitted to the County as part of the qualification become public information. The County does not encourage the submission of confidential/proprietary information in response to the qualification.

However, written requests for confidentiality may be submitted to the Informal RFQ contact. A qualification in its entirety, nor qualification price will be considered confidential or proprietary. Under Ohio Revised Code Section 149.43, the County will make a determination of application for disclosure on an ad hoc basis.

mailto:asimons@cuyahogacounty.gov

PART TWO: GENERAL QUALIFICATION PROCEDURES

A. Informal RFQ Inspection Vendors should carefully review this Informal RFQ for defects and questionable or objectionable matters. Comments concerning defects and objectionable material shall be made in writing and received by the Informal RFQ contact at least three (3) days before qualification opening. Protests based on any omission or error, or on the content of the solicitation, will be disallowed if these faults have not been brought to the attention of the Informal RFQ contact at least three (3) days before the qualification opening.

B. Proposal Submission – Vendors have two (2) options to submit proposals.

1. Submission emailed directly to the Informal County RFQ Contact

a. Proposal may be received by the Informal RFQ contact identified on page one of this Informal RFQ no later than the due date and time.

2. Submission to the Cuyahoga County Supplier Portal System

a. Proposal submitted to the open Event.

b. On the line response under unit price enter $1.00 and attach your proposal pdf. The $1.00 entered in not part of the review process. The amount submitted within the proposal response will be the basis for review.

c. The official closing time is determined by the portal’s clock.

d. Proposals may only be submitted using ONE of these two methods.

C. Qualification Evaluation All qualifications will be reviewed to determine if they are responsive. Responsive qualifications will be evaluated. A team will evaluate and numerically score each qualification in accordance with the following, as shown in the Chart in Appendix A:

1. Minimum Qualifications

2. Vendor and Staff Qualifications

3. Other Evaluation Qualifications

D. Qualification Clarifications and Corrections The County may request clarifications from any vendor during the evaluation process.

The County may also provide the vendor with an opportunity to correct defects in its qualifications if the County determines it will not result in an unfair advantage for the vendor and it is in the County’s best interest. Any clarification or correction that is broader than the scope of the County’s request may result in the vendor’s qualification being disqualified.

E. Contract Award Cuyahoga County will send a Notice of Intent Letter to all vendors, notifying vendors of the recommended action. The scores and placement of the vendors will not be part of the Notice.

PART THREE: QUALIFICATION SPECIFIC GUIDELINES

A. PRE-QUALIFICATIONS CONFERENCE:

The purpose of the conference is to discuss the Informal RFQ with prospective vendors and allow them the opportunity to ask questions. It is strongly recommended that interested vendors attend. The conference is scheduled as follows:

Date: Tuesday, July 14, 2026

Time: 11:00am

Call-in number: (440) 462-2064

Access Code: 868 451 116

Vendors with a disability needing accommodation should contact the Department of

Human Resources, Compliance Unit, 2079 E. 9th Street, Cleveland, Ohio 44115;

Phone (216) 443-3192 (Voice) or 443-7002 (TDD) prior to the date set for the pre-qualification conference so that reasonable accommodation can be made.

B. DIVERSITY REQUIREMENTS

Cuyahoga County has not established a Diversity goal for this project.

C. QUALIFICATION FORMAT

1. If submitting directly to the Cuyahoga County Supplier Portal System, responses must be uploaded as one pdf attachment.

2. Responses that are emailed directly to the RFQ contact are required to be submitted by the designated date and time and titled as: "Statement of Qualifications for 2026 Regional

Shared Mobility Coordinated Communications & Community Engagement

Campaign”

3. Proposals cannot be submitted using more than one of the above options.

4. Qualifications should be organized as set forth in Part 5, Statement of Qualifications

Criteria.

PART FOUR: COUNTY SPECIFICATIONS

Project Description

Cuyahoga County coordinates a regional shared mobility program (e-bikes and e-scooters) across the City of Cleveland, and several inner ring municipalities, ensuring a consistent multimodal experience for ‘last mile connections’ users in the cities of Cleveland Heights, University Heights, South Euclid, and the City of Cleveland. The program operates as a public private partnership where private companies operate shared mobility devices that are compliant with program rules established through the City of Cleveland’s permitting (see

Appendix A) and expanded through the inner ring municipalities in an umbrella management structure, including Memorandum of Understanding with participating municipalities, coordinated by Cuyahoga County (see Appendix A). The shared mobility program is meant to work alongside public transit. Currently, two companies have active permits for shared mobility operations in Cuyahoga County. Each company operates a fleet of shared mobility devices consisting of both e-scooters and e-bicycles.

In 2025, there were over 388,000 rides on shared mobility devices through the regional shared mobility program. 2025 ridership represents a 24% increase in ridership from 2024.

The coordinated communications and engagement campaign is the third of three recent initiatives to improve the program and increase ridership. Additional recent initiatives include:

(1) a new cloud-based data management service through Ride Report that launched in

January 2025;

(2) nearly one hundred dedicated parking hubs (including bike racks and ‘shared mobility parking’ signs) installed throughout the program area in Spring and Summer of 2025.

This project for a coordinated communication and community engagement campaign is needed to increase the public’s understanding of how the program works, how to be safe while using shared mobility, and why local government is involved in shared mobility. The campaign will identify key audiences for the shared mobility program and create media, messaging and a communications plan that focuses on rider safety (including rider-facing messaging and driver-facing messaging) as well as parking expectations to maintain orderliness in the public right of way. Both the personal safety of people using shared mobility, the ability for the traveling public to safely navigate public spaces with shared mobility devices, and consistent understanding and messaging of program goals among leaders throughout participating communities are all critical to positive public perception and greater program adoption.

The regional shared mobility program aligns with Cuyahoga County government’s mobility and sustainability strategies. The program complements regional efforts around transit-oriented development, job access and a continued focus to reduce greenhouse gas emissions associated with transportation as identified in Cuyahoga County’s Climate Action Plan.

Three of the region’s largest employment hubs in Downtown Cleveland, University Circle, and portions of the Aerozone, which is located within the City of Cleveland, are served by the program.

The project consists of a coordinated communications and engagement campaign to educate key audiences about the regional shared mobility program. The selected firm will develop and administer the campaign, focusing on creating a positive public perception of shared mobility by developing media, messaging content, and a communications plan. These project outputs will assist project managers across participating Northeast Ohio communities to consistently communicate safety information, program usage, and public benefit. The campaign will also be assisted by the selected firm to include a community engagement component through a street team deployed at public events to share information about the shared mobility program in the context of the broader urban mobility network.

Cuyahoga County’s Climate Action Plan is available at:

Cuyahoga County Climate Action Plan https://cuyahogacounty.gov/sustainability/plans-data/climate-change-action-plan

More information about Cuyahoga County’s Transportation & Mobility priorities is available at:

Cuyahoga County | Connected Cuyahoga

Cuyahoga County’s Shared Mobility Program website can be found here:

Cuyahoga County Shared Mobility

The City of Cleveland’s rules and regulations for shared mobility vendors and Cuyahoga

County’s license agreement are included in Appendix A.

Purpose

The purpose of the project is to increase public understanding of the shared mobility program.

This includes public benefits of shared mobility and how the traveling public (both users and non-users of shared mobility devices) safely interact with shared mobility.

The project will consist of:

• Project Planning & Strategy Development o Define campaign objectives and messaging o Identify key audiences o Develop core program message in the context of the broader mobility network

• Communication & Content Development o Branding & visual identity o Confirm channels of communication o Content development

• Community Engagement o Recruit and train a street team to represent the shared mobility program o Deploy street teams at key public events o Collect community feedback and questions to inform future communications

• Monitoring & Evaluation o Establish baseline o Track performance of communications content o Evaluate reach and impact of street team engagement o Use findings to refine messaging and outreach strategies

• Communications Plan o Confirm “evergreen” program messaging, content and materials o develop a framework for ongoing communications and engagement beyond the initial campaign period

The project must acknowledge and include consistent programmatic information (reflecting the program’s rules and regulations), safety information (reflecting safe operation of e-scooters and e-bikes as defined in the Ohio Revised Code and accounting for any additional local requirements), and the reason for public sector involvement in the program. The coordinated communications and engagement campaign will be led by the selected firm with guidance and input from Cuyahoga County and representatives of the participating municipalities.

http://www.cuyahogacounty.gov/ConnectedCuyahoga https://cuyahogacounty.gov/sustainability/initiatives/bike-and-scooter-share

Key message and audience considerations:

- The program area represents highly urbanized parts of the region and more suburban parts of the region.

- Program managers for each participating municipality are responsible for communicating the program both internally to various municipal government stakeholders (elected officials, public safety officers, economic development professionals) as well as the public. How does the message for those audiences vary and what information/materials do program managers need to communicate the program effectively?

- Vendors are required to provide reduced pricing options for low-income individuals.

What are the best ways to reach target audiences with information about these options?

- There are different messaging considerations for different age cohorts. Younger people may be more inclined towards the program whereas older adults may be confused or concerned. How should program messaging respond to the audience across different age groups?

- Members of the public represent a broad audience for the program. How do we tailor a message towards the members of the public who are potential users (rider safety, good parking practices, general operation) and members of the public who are skeptical

(safety, accessibility, role in urban mobility ecosystem).

Evaluation

Only Statements of Qualifications submitted by consultants that meet the requirements detailed herein will be evaluated and ranked. The top-ranked consulting firm will be selected. The

County reserves the right to interview multiple top-ranked consultants prior to final selection.

Firms are encouraged to collaborate and build a Project team that includes expertise in the areas of transportation and mobility planning, communications, marketing, community engagement, and project management.

PART FIVE: STATEMENT OF QUALIFICATIONS CRITERIA

The Statement of Qualifications (“qualification”) should be organized as set forth below and be limited to those items which will be used for the evaluation. Extraneous materials will not serve to enhance the qualification, but will make the rating more difficult.

SECTION I - MINIMUM QUALIFICATIONS

PAGE LIMIT 2

In this section of the Statement of Qualifications, provide documentation (i.e., certificates, letters of certification...) for the following minimum qualifications:

A. Prequalification

Prequalification with ODOT by the primary firm(s) and/or person(s) providing the relevant services is required for:

ENVIRONMENTAL SERVICES

Valid certifications/documentation must be attached (in Section 1). Sub-consultant firm(s) and/or person(s) providing service to the primary firm are permitted.

Failure to meet these minimum qualifications may cause the statement of qualifications to be considered non-responsive and it may be removed from further consideration.

SECTION II - FIRM'S EXPERIENCE (20 POINTS)

PAGE LIMIT 6 (INCLUDING REFERENCE SHEETS)

In this section of the Statement of Qualification, describe the firm's experience within the past ten (10) years with projects providing services that share similar aspects to this project. Please provide at least three (3) references for such projects that highlight the following:

• Project Management

• Transportation & Mobility Communications

• Public Involvement and Consensus Building

SECTION III - AVAILABLE STAFF'S EXPERIENCE

(PROJECT MANAGER- 20 POINTS - SUPPORT STAFF – 20 POINTS)

PAGE LIMIT 10 (INCLUDING REFERENCE SHEETS)

In this section of the Statement of Qualifications, provide an Organizational Chart for the key personnel listed below (prime and subconsultants) responsible for this project. The

Organizational Chart shall clearly show the name, title and firm for each key staff member listed below and how the Project team will interact with the County.

Provide the name and a current one (1) page resume, including projects within the past five (5) years, for each of the key personnel indicated below. One person may be responsible for more than one task. Also, list the percentage of availability for each person listed as a key project team member. Further, provide two (2) references for the below indicated key personnel on the ENCLOSED REFERENCE FORMS IN APPENDIX B.

• Project Manager

• Lead Communications

• Public Involvement

SECTION IV – PROJECT METHODOLOGY (40 POINTS)

PAGE LIMIT 5

In this section of the Statement of Qualification, describe your proposed approach to this project and your methodology for execution of this contract. Take this opportunity to specify any unique characteristics which may distinguish your firm(s) from other potential consultants for this particular project.

The consultant is limited to a maximum total of five (5) pages; (inclusive of all text and graphics—if the consultant feels graphics contribute to the proposed approach and methodology).

All questions must be directed to Adrienne Simons, Senior Project Manager, at

ASimons@cuyahogacounty.gov.

PART SIX: CONTRACT TERMS AND CONDITIONS

In the event a contract is awarded from this RFQ, the Vendor must agree to the terms and conditions defined herein that will be included in the Contract.

The County reserves the right to include additional terms and conditions in the Contract, as applicable.

1. General Terms.

a. Governing Law and Jurisdiction. This Contract shall be governed by, and shall be construed and enforced in accordance with, the laws of the State of Ohio. The Parties agree that the state and federal courts sitting in Ohio will have exclusive jurisdiction over any claim arising out of this

Contract, and each party consents to the exclusive jurisdiction of such courts. The Vendor hereby agrees not to challenge this Governing Law and Jurisdiction provision and further agrees not to attempt to remove any legal action outside of Cuyahoga County for any reason. All contracts in which the County is a party, including this Contract, are subject to the Cuyahoga County Code including, but not limited to, chapters pertaining to the Cuyahoga County Ethics, Cuyahoga County

Inspector General and Cuyahoga County Board of Control, Contracting and Purchasing, and the

Parties agree to comply with the County Code as an integral part of this Contract. The County Code is available on the County Council’s web site at cuyahogacounty.gov/council. Ohio’s construction of the Uniform Commercial Code (UCC) under Ohio Revised Code Section 1301 and all rights and remedies available thereunder shall apply to govern this Agreement, except to the extent such terms contradict any express terms enumerated herein

b. Public Records Request. Notwithstanding any provision of this Contract to the contrary, the Vendor acknowledges that the county is subject to the Ohio Public Records Act (O.R.C. 149.43), If a Party receives a request to disclose any information defined as “Confidential Information” or labeled as such by the other, that Party will promptly provide notice of the request for Confidential Information so that the other Party may avail itself of any opportunities to establish reasons why the Confidential

Information should be withheld prior to disclosing such Confidential Information, or at its option, seek appropriate remedies either at law, equity, or administratively. The burden of establishing applicability of such exceptions to disclosure of Confidential Information under the Ohio Public

Records Act Law resides with the Vendor.

c. Record Audit Retention. The Vendor agrees to make all pertinent contractual books and records and other documents pertaining to this Contract available to the County and its designated agents for purpose of audit and examination upon reasonable request during the Term of this Contract and for a period of two (2) years from the expiration date or final payment under this Contract, whichever is later; provided however, that should Vendor be notified that an audit has been mailto:ASimons@cuyahogacounty.gov commenced pursuant to Ohio Revised Code Sec. 117.11 during said period, for which the aforesaid books and records are material, the aforesaid records shall be retained pending the completion of said audit.

d. No Apparent Authority/Proper Approvals. The Vendor recognizes and agrees that no public official or employee of the County may be deemed to have apparent authority to bind the County to any contractual obligations not properly authorized pursuant to the County Code.

e. Annual Appropriations. All of the County’s obligations under the Contract are contingent upon the

County Council’s appropriating the funds on an annual basis necessary for the continuation of this

Contract in any contract year. In the event the funds necessary for the continuation of this Contract are not appropriated or approved, the County will notify Cuyahoga County of such occurrence in writing. This Contract shall thereafter terminate and be rendered null and void on the last day of the last fiscal period for which appropriations were made. Such termination is made pursuant to and in accordance with the terms of this Contract and shall not be considered to be a breach or default on the part of the County.

f. Electronic Signature. The Vendor agrees on behalf of the submitting business entity, its officers, employees, subcontractors, subgrantees, agents or assigns, that all contract documents requiring

County signatures may be executed by electronic means, and that the electronic signatures affixed by the County to said documents shall have the same legal effect as if that signature was manually affixed to a paper version of the document. The Vendor also agrees on behalf of the aforementioned entity and persons, to be bound by the provisions of chapters 304 and 1306 of the Ohio revised code as they pertain to electronic transactions, and to comply with the electronic signature policy of

Cuyahoga County.

2. WARRANTY.

a. The Vendor hereby represents and warrants that it possesses all necessary rights, required authority, and capacity to enter into and fulfill all of its obligations under this contract. The Vendor warrants that the Services will be performed in strict accordance with the highest standards of care, skill, diligence, and professional competence applicable to suppliers engaged in providing similar services, and that such Services will be provided by qualified personnel with the requisite training in a timely, professional, and workmanlike manner that meets or exceeds relevant industry standards and complies with all applicable laws and regulations. Vendor warrants that it will not infringe, misappropriate, or violate any intellectual property or any other right of any person or entity and will maintain full power authority to perform the Services for the full term of this contract.

3. Indemnification.

a. Vendor Indemnification. The Vendor hereby indemnifies, defends and holds harmless the County and its respective officers, officials, directors, board members, employees, and agents, for, from and against any and all claims, costs, damages, losses, liens, liabilities, deficiencies, causes of action, suits, judgments, awards and expenses (including but not limited to investigative, defense, attorneys’ and/or experts’ costs incurred relating to such claim or in enforcing this Contract) in whole or in part arising out of or relating to: (i) the negligent acts or omissions of the Vendor; (ii) breach or default by the Vendor under any terms or provisions of this Contract; (iv) the violation of laws or regulations applicable to performance by the Vendor. For purposes of this Section 3a., “Vendor” shall include

Vendor as well as its officers, owners, principals, employees, subcontractors, partners, third-party vendors, and agents.

b. Indemnification Notice. Should the Vendor fail to promptly (and no later than fifteen (15) days from the County’s provision of notice to the Vendor of a claim subject to indemnification), provide notice to the County of its election to assume the defense of such claim(s) or thereafter fail to defend the claim(s), the County will have the right to defend the claim(s) in the manner it deems appropriate, and the Vendor will reimburse and indemnify the County for all amounts incurred by it in defense of the claim(s), action(s), suit(s), or other proceeding(s), including any settlement agreed to thereto and all legal fees, investigative expenses and other costs incurred in an effort to vindicate such rights.

The alleged negligence of any third party(s) will not relieve the Vendor of its obligation to indemnify and defend the County in accordance with this Contract.

c. No Indemnity by County. Cuyahoga County acknowledges that, as a political subdivision of the

State of Ohio, the County does not indemnify any person or entity. Cuyahoga County agrees that no provision of this Contract or any other contract or agreement between Cuyahoga County and the

County may be interpreted to oblige the County to indemnify or defend Cuyahoga County or any other party.

4. Termination.

a. Termination for Default. Either Party may terminate this Contract, in whole or in part, whenever such Party determines that the other has failed satisfactorily to fulfill its material obligations and responsibilities hereunder and is unable to cure such failure within a reasonable period of time, not to exceed thirty (30) calendar days. Such termination shall be referred to as “Termination for

Default”. If the Defaulting Party is unable to cure the failure within the specified time period, the

Party seeking to terminate may, by giving written notice thereof to the Defaulting Party, terminate this Contract, in full or in part, as of the date specified in the notice of termination. The Vendor, however, shall be paid for all services and/or materials provided on or prior to the date of termination. Any fees paid in advance shall be returned to the County at a prorated amount.

b. Termination for Convenience. The County may terminate this Contract or terminate any order under this Contract for its convenience and without cause. Any notice of termination will be effective thirty

(30) days after the party receives it. If the termination is for the convenience of the County, the

Vendor will be entitled to compensation for any Services that the Vendor has delivered before termination. Any fees paid in advance shall be returned to the County at a prorated amount. No early termination fees shall apply to the County.

5. Ownership.

a. Documents. All Documents created pursuant to or in connection with this Contract shall be provided to and become the property of the County upon approval and acceptance of such Documents.

Documents and information provided to the Vendor by the County shall remain the property of the

County and shall be kept confidential by the Vendor in strict accordance with the terms of this

Contract.

b. Access. The Vendor acknowledges that it may have access to County systems and networks for the purposes set forth in this Contract. The Vendor will not store, copy, analyze, monitor, sell or otherwise use any County information or data except for the purposes set forth in this Contract for the benefit of the County. The Vendor shall be responsible for keeping all such information ro data it has ability to access, by virtue of such access to County systems and networks, secure and confidential. Upon termination of this Contract, unless expressly agreed to otherwise in writing, the

Vendor shall return all data, documents, and County-provided information. Any such data, documents or information shall be returned in an industry standard format and as agreed by the

County within sixty (60) days of termination of this Contract, unless otherwise agreed to in writing by the Parties and shall be in compliance with any applicable laws. The Vendor has no intellectual property rights or other claim to Data that is hosted, stored, or transferred to and from the Services provided by the Vendor.

PART SEVEN: CONTRACTING DOCUMENTATION

A. DOCUMENTS

The successful vendor must furnish a signed contract along with the following documents within fourteen (14) calendar days of receiving the RFQ Intent to Award Letter.

1. W9 Tax Form

2. Completed Independent Contractor Form

3. Certificate of Insurance (if applicable)

4. Workers’ Compensation Certificate (if applicable)

B. INSURANCE

Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Contractor, his agents, representatives, employees or subcontractors.

Nothing in this Agreement shall be construed to be a waiver of defenses or immunities afforded to the County under applicable law.

MINIMUM SCOPE AND LIMIT OF INSURANCE

Coverage shall be at least as broad as:

(a) Worker’s Compensation Insurance as statutorily required by the State of Ohio.

For Contractors with employees working outside of Ohio, Worker’s Compensation

Insurance as required by the various state and Federal laws as applicable including

Employers’ Liability coverage with limits of no less than $1,000,000 per accident for bodily injury or disease.

(b) Commercial General Liability Insurance with limits of liability not less than:

$2,000,000 each occurrence bodily injury & property damage;

$2,000,000 personal & advertising injury;

$2,000,000 general aggregate;

$2,000,000 products/completed operations aggregate.

Such insurance shall be written on an occurrence basis on the Insurance Services

Office (ISO) form CG 00 01 or its equivalent. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this specific project/location

(ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.

Such insurance may also be used to meet the limit requirements under the umbrella insurance requirement herein but must carry the required endorsements.

(c) Business Automobile Liability Insurance covering any auto (symbol 1), or if contractor has no owned autos, hired (symbol 8) and non-owned autos (symbol 9).

Such insurance shall provide a limit of not less than $1,000,000 combined single limit

(bodily injury & property damage) each accident;

Such insurance shall be written on an occurrence basis on the Insurance Services

Office (ISO) CA 00 01 form or its equivalent.

(d) Professional Liability Insurance/Errors & Omissions Liability Insurance appropriate to the contractor’s profession providing coverage for claims arising out of the provision of design, architectural, engineering, consultants, counselors, medical professionals, legal and/or other professional services with a limit of liability not less than:

$2,000,000 per occurrence;

$2,000,000 aggregate.

(e) Umbrella/Excess Liability Insurance to provide additional insurance limits for commercial general liability and/or automobile liability, with limits of liability not less than:

$2,000,000 each occurrence

$2,000,000 general aggregate

$2,000,000 products/completed operations aggregate

Such insurance shall be written on an occurrence basis and be provided on a true

“following form” or broader coverage basis. Such insurance may also be used to meet the limit requirements of the underlying insurance, so long as the total limit provided by the contractor is equivalent to the limits required in this contract for both primary and excess/umbrella coverage.

Insurance Coverage Terms and Conditions

1. Nothing in this Agreement shall be construed to be a waiver of defenses or immunities afforded to the County under applicable law.

2. All insurance policies of the Contractor required for this Contract shall:

(i) Provide that, for each insurance policy provided above, coverage shall not be canceled except with notice to the County of Cuyahoga.

(ii) Name The County of Cuyahoga, its officers, officials, employees, and volunteers as additional insureds with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations. This provision shall apply to all insurance policies evidenced by the Contractor except for Workers’ Compensation.

(iii) Be primary and non-contributory as respects the County of

Cuyahoga, its officers, officials, employees, and volunteers for any claims related to the work or operations of the Contractor under this contract.

Any insurance or self-insurance maintained by the County of Cuyahoga, its officers, officials, employees, or volunteers, shall be excess of the

Contractor’s insurance and shall not contribute to Contractor’s insurance.

This provision shall apply to all insurance policies evidenced by the

Contractor except for Workers’ Compensation.

(iv) Grant the County of Cuyahoga a waiver of any right to subrogation which any insurer of said Contractor may acquire against the County of

Cuyahoga by virtue of the payment of any loss under such insurance.

(v) Provide the County of Cuyahoga with a Certificates of Insurance evidencing policy coverage as well as reference to and provide evidence

(via physical policy endorsement) that each of the terms and conditions identified in Sections 2. (ii) through 2. (iv) have been met by the

Contractor and their respective insurer(s) by providing proof of Additional

Insured, Primary and Noncontributory, and Waiver of Subrogation via policy endorsements.

3. The insurance required for this Contract shall be provided by insurance carrier(s) licensed to transact business and write insurance in the state(s) where operations are performed and shall carry a minimum A.M. Best’s rating of A-VII or above, or a state regulated captive also licensed to transact business and write insurance in the state(s) where operations are performed

4. The terms of this Contract shall be controlling and shall not be limited by any insurance policy provision.

5. These insurance provisions shall not affect or limit the liability of the Contractor stated elsewhere in this Contract or as provided by law.

6. The Contractor shall require any and all of its subcontractors to procure, maintain, and pay premiums for the insurance coverages and limits of liability outlined above with respect to products, services, work and/or operations performed in connection with this Contract. Any deviation from the above insurance requirements shall require prior approval from the

County of Cuyahoga Risk Management.

7. The County reserves the right to require insurance coverages in various amounts or to modify or waive insurance requirements on a case-by-case basis whenever it is determined to be in the best interest of the County.

8. If the Bid/Proposal/RFQ specifies the need for higher limits of liability for any applicable insurance provision, the Bid/Proposal/RFQ specifications shall govern.

9. Where coverages are made on a claims-made basis the claims-made retroactive date on the policy shall be prior to the commencement of professional activity related to this Contract.

Where Commercial General Liability is claims-made policy such General Liability policy shall provide coverage for claims arising out of the incidents that occur during the policy period, regardless of when claims are reported.

a) The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

b) Insurance must be maintained, and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.

c) If coverage is canceled or non-renewed and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, the

Contractor must purchase “extended reporting” coverage for a minimum of five (5) years after completion of work.

10. The Contractor shall furnish a Worker’s Compensation Certificate and Certificate of

Insurance evidencing the insurance coverages required herein are in full force and effect.

11. Acceptance of a non-conforming certificate of insurance by the County shall not constitute a waiver of any rights of the parties under this Contract.

12. The Certificates of Insurance evidencing the above coverage shall contain the following language or equivalent where applicable:

“Cuyahoga County and its officers, officials, employees and volunteers, are included as additional insureds on a primary and non-contributory basis with respects to each of the insurance policies referenced within this certificate of insurance except for Workers’

Compensation. A Waiver of Subrogation is granted in favor of Cuyahoga County and its officers, officials, employees and volunteers with respect to each of the insurance policies referenced within this certificate of insurance. Any applicable Umbrella or Excess

Liability policy referenced within this certificate of insurance shall follow form to the underlying Commercial General Liability, Commercial Automobile Liability and

Employer’s Liability policies referenced within this certificate of insurance and not contain exclusionary language restricting coverage afforded within the underlying insurance policies.”

13. Proof of Additional Insured status from Contractor’s Commercial General Liability policy must be evidenced in the form of an endorsement to said policy and be at least as broad as

ISO Form CG 20 10 11 85, or through the combination of the CG 20 10, CG 20 26, CG 20

33, or CG 20 38 endorsement; and CG 20 37 endorsement if a later edition is used.

14. Cyber Liability and Professional Liability Insurance shall cover third-party claims.

15. Policies shall contain no “insured vs. insured” exclusion that would limit the insurance company from paying for damages incurred by the County due to Vendor’s negligence. If the policy contains an “insured vs. insured” exclusion, the additional insured endorsement shall contain a clause or phrase that overrides the “insured vs. insured” exclusion.

All questions must be directed to Adrienne Simons, Senior Project Manager, at

ASimons@cuyahogacounty.gov.

mailto:ASimons@cuyahogacounty.gov

Appendix A

Statement of Qualifications Evaluation Form

(Example evaluation sheet)

Project Name

Committee Members:

Project Type

Submission Date

Selection Meeting Date

Facilitator

EVALUATION

CRITERIA

Max Points

Fi rm

A

Fi

B

C

D

E

F

G

H

I

Fi

J

K

L

M

N

Section 1 – Min Quals- ODOT Prequal Yes/No

Section 2 – Firms Experience 20

Section 3 – Available Staff Experience

Project Manager 20

Support Staff 20

Section 4 – Project Methodology 40

TOTAL 100

July 5, 2024 The City Record

Public Notice

Public Notice

City Of Cleveland Shared Mobility Device and Bicycle Vendor Rules and Regulations

Revisions to Rules and Regulations and Codified Ordinances The existing rules and regulations are published in the City Record. The amendments are effective seven (7) days from being published in the City Record. The code governing the permit is published in Chapter 517 of the Codified Ordinances.

I. Permit Term

a. The permit to any shared mobility vendor shall be issued for a period of 3 years based on the performance criteria set forth in paragraph (f) below.

b. Permit applications shall be accompanied by an application fee of $250.

c. Permittees agree to remit $0.20 per ride originating in the City of Cleveland to the City. Invoices will be sent to providers after the City receives the quarterly data reporting from providers described in Section X.

d. Any new permit applications received after an application deadline will be held until an instance when a slot becomes available (i.e., one of the existing permitted applicants ceases operations or the city dismisses an operator) or the next permit cycle (whichever occurs first) and evaluated in the spring according to the following anticipated 3-year permit schedule (start year 2024, next start year 2027). The permit schedule is as follows:

o January/February/March: Permit application opens for the new shared mobility permit cycle o March/April: Permit application due by the date specified in the permit application o April/May: Permit decisions for the new permit cycle announced o June 1: effective date of new permits

e. The Director may evaluate the use and occupancy of mobility devices in the right-of-way and may adjust the total number of permitted devices on a bi-monthly basis, as detailed in the dynamic fleet policy in Section V.

f. The Director of Capital Projects' performance criteria shall consist of the evaluation criteria contained in the City's evaluation sheets for the permit applications, the data collected under Section X below, the permittee's compliance with Chapter 517 of the Cleveland Codified Ordinances, and these rules and regulations.

II. Insurance Coverage/Indemnification

a. Each permittee shall indemnify, defend and hold harmless the City of Cleveland and its officers, employees and agents for any and all losses, liabilities, claims, causes of action and damages to property or injury to persons (including intellectual property infringement) while engaging in the performance of the permit. The City will be responsible for its own acts and omissions, and those of its officers, employees and agents, for which it is legally liable.

b. Each permittee shall furnish and maintain public liability and property damage insurance as will protect the permittee and the City of Cleveland from all claims for damage to property or bodily injury, including death, which may arise from operations under the permit or in connection therewith. Such insurance shall provide coverage in an amount of not less than One Million Dollars ($1,000,000.00) on account of an accident involving injuries, including death, to one (1) or more persons and property damage insurance in an amount of not less than One Million Dollars ($1,000,000.00), or a combined single limit of One Million Dollars ($1,000,000.00) provided however, that this insurance requirement shall not be construed to limit permittee's indemnification obligations to the above-required limits of insurance. Such insurance shall also include the City of Cleveland as additional insured and shall further provide that the policy shall not terminate or be canceled prior to the expiration date of the permit without thirty (30) days written notice to the Director.

c. Any damage to City of Cleveland's property from permittee's shared mobility devices shall be paid by the permittee contingent upon the City providing reasonable notice and documentation of each claim. Any such claims will be administered through the City’s Law Department and will be subject to the Law Department’s normal procedures for handling similar claims.

d. Each permittee shall be and remain solely responsible to the City for the acts or faults of any its subcontractors and of such subcontractors' officers, agents and employees, each of whom shall for this purpose be deemed to be an agent or employee of permittee.

e. Each permittee shall require each of its subcontractors to maintain the types and amounts of insurance required in paragraph (b) above.

f. Permittees shall share any information in their possession about device use with the City where there is an injury, potential claim, or lawsuit related to device use.

III. Staffing/Operations

a. Permittees shall have staffed operations located within Cuyahoga County for maintenance and rebalancing efforts.

b. At least one (1) staff member located in Cuyahoga County must be a W-2 employee whose duties must include serving as permittee’s direct contact for the

City of Cleveland for questions or concerns arising from day-to-day operations of permit activities.

c. Permittees shall provide the Director with a direct contact for local staff that are capable of rebalancing and relocating improperly parked bicycles and scooters.

d. Permittees shall provide the Director with a direct emergency contact for law enforcement to use in case of emergencies, and the name and address to which subpoenas should be sent to obtain rider information for a criminal investigation.

e. Permittees shall have a 24-hour customer service phone number providing service in at least English and Spanish for customers to ask questions and report safety concerns, maintenance issues, and complaints.

f. Permittees shall maintain a record of maintenance activities, including but not limited to device identification number and maintenance performed. These records shall be made available to the City of Cleveland upon request, and included in the quarterly report.

g. All devices shall be maintained so as to operate in a safe and reliable manner at all times. If a device presents a maintenance concern, permittees are to immediately de-activate the device until the maintenance concern is addressed.

h. Permittees shall participate in monthly check-in meetings with the City of Cleveland.

IV. Device Specifications

a. All bicycles under this program shall meet the standards outlined in the Code of

Federal Regulations (CFR) under Title 16, Chapter II, Subchapter C, Part 1512 - Requirements for Bicycles. Additionally, all devices shall meet the safety standards established by the Consumer Product Safety Commission as well as those outlined by the International Organization of Standardization.

b. All electric bicycles (e-bikes) under this program shall meet the National Highway Traffic Safety Administration's (NHTSA) definition of low-speed electric bicycles and shall be subject to the same requirements as ordinary bicycles. This means, among other requirements, that e-bikes shall have fully operable pedals, an electric motor of less than 750 watts, and a top motor-powered speed of less than 20 miles per hour when operated by a rider weighing 170 pounds.

Additionally, the City may terminate any permit issued under this program if the battery or motor on a device is determined by the City to be unsafe for public use.

c. Every device shall have a unique permanent identification number that is clearly displayed and visible to the user of the device, along with the permittee's logo and 24-hour customer service phone number. The unique permanent identification number must be provided to the City and must align with monthly data reports.

This information shall also be displayed in braille, as per Specification 800 of “Braille Books and Pamphlets” from the National Library Service for the Blind and Physically Handicapped of the Library of Congress.

d. Every device shall be equipped with GPS equipment and shall ping at a minimum of every 90 seconds while in use.

e. Permittees must be able to remotely lock down an individual device upon notice of an issue with the device that makes it unfit for normal use.

f. Every device shall be equipped with an adequate brake.

g. Other Mobility Device. If the Director of Capital Projects determines that a mobility device falls within the "other similar devices" described in Section

401.231 of the Cleveland Codified Ordinances because it is substantially similar, the Director may issue a permit that includes such mobility device. The Director shall state "Other Mobility Device" on the permit and shall include the speed regulations applicable to the Shared Mobility Device Vendor. The Director shall use Table 1 in making the determination.

Table 1. Other Mobility Device Regulatory Framework

Safety Parameter Device Specifications Regulatory Determinations

• All wheels are less than 14 inches1 in diameter AND

• Riders have 4 contact points

(two hands and two feet)

Section Vlll(d):

Maximum speed governed by e- scooter regulation

Stability:

• Wheel diameter

• Rider contact points • All wheels are at least 14 inches in diameter AND

• Riders have 5 contact points (two hands, two feet, and a seat)

Section Vlll(d):

Maximum speed governed by e-bike regulation

Visibility: • The rear light and reflector are

< 14 inches2 from ground level

Section Vlll(c): Operating hours governed by e-scooter regulation

• Rear light and reflector height from the ground • The rear light and reflector are 14 inches from ground level

Section Vlll(b): Operating hours governed by e-bike regulation

h. Permittees may operate the device(s) that they applied to operate. Additional devices shall be approved by the Director prior to deployment.

1 Consistent with minimum wheel size for a pedal bicycle.

2 Consistent with minimum height recommended in the UK Road Vehicles Lighting Regulations.

V. Permitted Fleet Size

a. Permittees shall have an initial maximum fleet of 1,200 devices. An increase may be considered on a bi-monthly basis, depending on merit and the results of a quarterly compliance audit. To be eligible for an increase, permittees must meet the following:

i. No more than 5 violations issued by the City within the past 30 days.

ii. The hosting of at least 1 in-person education and/or outreach event per month.

iii. The hosting of at least 1 in-person varied payment, benefit, and/or discount education event and/or initiative per month, preferably in the areas designated by the City.

b. If the City determines, at their sole discretion, that a permittee is not adhering to the Code and these Rules, the City may require the permittee to immediately reduce its maximum fleet size, either temporarily or permanently.

VI. Device Deployment/Rebalancing

a. Each permittee shall establish a citywide service area, consistent with Cleveland’s municipal boundaries.

b. Cleveland is broken up into two zones, with each zone having requirements for fleet size.

i. Zone 1 includes the Statistical Planning Areas (SPAs) for Downtown, Ohio

City, and University Circle. In this zone, devices are required to be in either a physical or geofenced hub if not ridden.