B08 - Attachment 2 - QAP Template_Deliverable 4.docx
DOCX document 29 KB Posted
- Attached to
- RADIO FREQUENCY IDENTIFICATION (RFID)_Amendment 004 Federal contract opportunity
- Solicitation number
- HT942524R0130
- Issued by
- Defense Health Agency
About this file
This document is a Quality Assurance Plan (QAP) that outlines the government's approach to monitoring contractor performance for a federal contract opportunity titled "Enhancing Inventory Management and Biosecurity Surveillance Using Radio Frequency Identification (RFID)". The QAP defines the government's roles and responsibilities, including the Contracting Officer (KO) and Contracting Officer's Representative (COR), as well as the contractor's key personnel. It specifies the performance standards, acceptable quality levels, and methods of surveillance the government will use to evaluate the contractor's performance. The QAP also details the process for documenting and rating the contractor's performance as exceptional, satisfactory, or unsatisfactory. This QAP is intended to be a "living document" that may be revised by the government in coordination with the contractor.
The related federal contract opportunity is for the development of customized RFID technology within the U.S. Army Medical Research Institute of Infectious Diseases (USAMRIID)'s high containment laboratories. The objective is to enhance inventory management and biosecurity by increasing accuracy, efficiency, and security in biological materials tracking. The contractor shall provide all necessary personnel, equipment, and services to design, deploy, and ensure the operational success of the RFID system, in alignment with USAMRIID's standards for technical excellence and cost-effectiveness.
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Text version
Attachment 2 – QAP Template Solicitation HT9425-24-R-
DRAFT QUALITY ASSURANCE PLAN
Title: ENHANCING INVENTORY MANAGEMENT AND BIOSECURITY SURVEILLANCE USING RADIO FREQUENCY IDENTIFICATION (RFID).
1. PURPOSE.
This Quality Assurance Plan (QAP) provides a systematic method to evaluate performance for the stated contract. This QAP explains the following:
1. What will be monitored.
1. How monitoring will take place.
1. Who will conduct the monitoring.
1. How monitoring efforts and results will be documented.
This QAP does not detail how the contractor accomplishes the work. Rather, the QAP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QAP should recognize that unforeseen and uncontrollable situations may occur.
This QAP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QAP remains a valid, useful, and enforceable document. Copies of the original QAP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.
The following FAR clauses apply:
FAR 52.246-7 Inspection of Research and Development Fixed Price
2. GOVERNMENT ROLES AND RESPONSIBILITIES.
The following personnel shall oversee and coordinate surveillance activities.
a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.
Assigned KO: Ms. Emily K. O’Hara Organization or Agency: USAMRAA Email: emily.k.ohara.civ@health.mil
b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall ensure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file and record all quality assurance activities in the Wide Area Work Flow (WAWF) Contracting Officer’s Representative Tool system. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.
Assigned COR: To be determined.
Title: - Email: -
c. Other Key Government Personnel –
Name: Ms. Deborah L. Hagan Title: Contract Specialist Email: deborah.l.hagan.civ@health.mil
3. CONTRACTOR REPRESENTATIVES:
The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract.
a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>
b. Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>
c. Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>
4. PERFORMANCE STANDARDS.
Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.
The Performance Requirements Summary Matrix, shown below, includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).
| Deliverable |
| SOW Reference |
| Performance Standard |
| Acceptable Quality Level |
| Method of Surveillance |
| Incentive |
[TBD by Offeror]
| 100% |
| 100% Inspection |
| Positive Past Performance Rating |
100%
100% Inspection
Positive Past Performance Rating
100%
100% Inspection
Positive Past Performance Rating
5. INCENTIVES.
The Government shall use past performance as an incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.
6. METHODS OF QA SURVEILLANCE.
Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QAP.
Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative (if applicable) when a defect is identified and inform the manager of the specifics of the problem. The COR shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.
Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the Inspection of Services clause in the Contract becomes the basis for the KO’s actions.
7. RATINGS.
Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:
| EXCEPTIONAL: |
| Performance significantly exceeds contract requirements to the Government’s benefit. |
| SATISFACTORY: |
| Performance meets contractual requirements. |
| UNSATISFACTORY: |
| Performance does not meet contractual requirements. |
8. DOCUMENTING PERFORMANCE.
a. ACCEPTABLE PERFORMANCE.
The Government shall document positive performance. A report will be generated each month in the Wide Area Work Flow Contracting Officer’s Representative Tracking (CORT) Tool. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.
b. UNACCEPTABLE PERFORMANCE.
When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.
When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's task manager. A CDR template is attached to this QAP.
The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.
Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.
9. FREQUENCY OF MEASUREMENT.
a. Frequency of Measurement.
During contract/order performance, the COR shall take periodic measurements, as specified in the AQL column of the Performance Standards Summary Matrix and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.
b. Frequency of Performance Assessment Meetings.
The COR shall meet with the contractor at least monthly to assess performance and shall provide a written assessment. Performance Assessment Meetings will be scheduled post award.
10. REVISIONS.
The QAP is subject to change at any time at the Government’s discretion. The QAP is not incorporated into the task order, therefore changes, if made, do not necessitate a contract modification. However, if there are changes to this QAP, the contractor will be notified promptly and provided a copy of the changes.
CONTRACT DISCREPANCY REPORT (CDR):
<This report is to be completed by the COR if a performance issue arises>
1. Contract Number: <insert number>
2. TO: (Contractor Task Manager or on-site representative) <insert name>
3. FROM: (Name of COR) <insert name>
4. Date and time observed discrepancy:
5. DISCREPANCY OR PROBLEM:
<Describe in detail. Identify any attachments.>
5. Corrective action plan:
A written corrective action plan < is / is not > required.
< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this CDR. >
Prepared by: <insert name>
| _____________________________ | ________________ | |
| Signature – Contracting Officer’s Representative | Date |
Received by:
| _____________________________ | ________________ | |
| Signature - Contractor Task Manager or on-site representative | Date |
6 of <6> Template Version: March 2017
File details come from the government source that posted it. Updated .