Everbridge Statement of work.docx

Statement of Work Naval Health Clinic Lemoore (NHCL)

1. Background: Background Naval Health Clinic Lemoore (NHCL) requires the deployment of the Everbridge Mass Notification system to facilitate command notification and personnel recall functionalities. This integrated critical communication platform enhances operational preparedness, supports informed decision-making, and enables rapid, confident response during disruptive events. The system aligns with the Department of Defense mission by safeguarding core assets and ensuring the timely mobilization of essential personnel through personalized message dissemination. Everbridge Mass Notification supports multiple delivery modalities, including voice recordings, text-to-speech conversion in multiple languages, push notifications, and SMS, with capabilities for rich text formatting. It allows targeted communication to individuals, groups, or dynamically defined recipient sets based on configurable rules to ensure precise and reliable outreach.

Need Everbridge Mass Notification shall provide advanced analytics alongside comprehensive mass notification functionalities, encompassing GIS-driven target segmentation, dynamic grouping, distributed contact data repositories, multilingual communication support, multi-channel contact management, and a "globally local" routing algorithm optimized for voice and SMS delivery across varied geographic regions. The service is procured to improve communication effectiveness in accordance with specified requirements and performance parameters, including functional capabilities—such as quality, reliability, and scalability—and associated physical characteristics.

2. Scope: The contractor selected to satisfy this requirement SHALL:

The scope of work shall be executed in accordance with this Statement of Work at Naval Health Clinic Lemoore, located within Naval Air Station (NAS) Lemoore. The Emergency Management Department mandates the deployment of the Everbridge Mass Notification and Incident Communications platform to fulfill the requirements specified in Department of Health Affairs (DHA) AI 6055.02 Emergency Management Program, specifically for mass warning notifications and personnel accountability to support patient care operations. This service will facilitate continuous support for patient services through deployment of advanced analytics and comprehensive mass notification capabilities, including GIS-based target segmentation, dynamic grouping, distributed contact data repositories, multilingual communication support, multi-channel contact management, and a "globally local" routing algorithm optimized for voice and SMS delivery across diverse geographic regions. The platform shall support up to 550 contacts and facilitate the delivery of up to 500,000 messages annually. Messaging credits allocated are valid for notifications and expire at year-end; any usage exceeding these limits within a calendar year will incur additional charges.

3. Location: Naval Hospital Lemoore Emergency Management

4. Government Point of Contact: The points of contact after aware of contract are the following:

Karl Kassner Medical Emergency Manager Phone: 559-998-2605 Phone: 559-760-2792

5. Other Considerations: The Command will provide necessary IT equipment and connectivity due to restrictions on what peripheral items can be used.

All DHA-administered facilities are required to develop and maintain the capability to rapidly warn and notify all personnel in the event of an emergency. Alert notifications requiring immediate action must be sent within 2 minutes of incident notification and verification with at least 90% of all personnel including staff, patients, and visitors receiving the initial warning or notification within 10 minutes of its initiation.

Everbridge Mobile Aware is a proprietary mobile application designed for authorized users to manage incident communications remotely. It provides secure, real-time operational control, allowing authorized personnel to initiate new notifications to designated groups or individuals, execute pre-configured scenarios, and monitor message dissemination via an integrated graphical reporting interface. The application retains personalized user settings, enabling rapid message dispatch and feedback monitoring aligned with pre-established preferences. For users of Everbridge SmartGIS, Mobile Aware incorporates advanced GIS capabilities, delivering location-based notifications and enhanced visual intelligence to mobile responders. This combination of features uniquely fulfills our operational requirements and is the sole product meeting our specific needs for remote incident management and location-aware communications.

6. Invoicing: Invoices must be submitted through WAWF.

7. Period of Performance: The exact de-installation and installation shall be determined after contract award; however, completion of project including final approval on operability shall be performed within 60 days after contract award. The need for a Period of Performance to include base plus 4 Option Years to begin: 30 SEP 2029