ATTACHMENT_I__Statement_of_Work.pdf

Transportation Security Administration

Employee Parking Assistance Program Support

Transportation Security Administration Office of Acquisition 601 South 12th Street

Arlington, VA 20598-6025

PART I: GENERAL INFORMATION

Introduction

The Transportation Security Administration (TSA) is charged with protecting the nation’s transportation systems to ensure freedom of movement for people and commerce. Recruiting and retaining a highly skilled and trained workforce necessary to staff passenger and baggage screening checkpoints across the nation is critical to agency operations. To support this, the TSA Employee Parking Assistance Program (EPAP) provides a simplified means for TSA to subsidize parking, the cost of which is a recurring concern among the workforce, which reduces administrative burden on TSA. In accordance with the authority vested with the TSA administrator and applicable fiscal law, some employees are eligible for fully subsidized parking, while others are eligible for partially subsidized parking, and some are not eligible for any parking subsidies.

Due to the various operational and personnel factors involved with providing parking subsidies, the government anticipates providing all employees eligible for a parking subsidy with a TSA-funded, bank-issued charge card provided directly to the employee through a TSA authorized inter-agency service provider. To that end, the EPAP program contractor collects parking fees from all participating employees (including employees required to pay all or a portion of their parking fee), remits parking fees on behalf of the TSA at all required locations for all participating employees, works with program officials to establish parking locations for TSA employees, and provides shuttles to transport employees from parking lots to and from their work location(s) where required. TSA requires a vendor to provide the above services at all TSA locations nationwide and in all U.S. Territories, including, but not limited to, over 440 airports and field offices.

Scope

There are currently approximately 23,000 employees eligible for Fully Subsidized Parking. TSA anticipates approximately 16,500 to 30,000 employees at approximately 45 airports to be serviced under this contract. See Attachment II for specific airports and the tasks required at each.

TSA intends to fully subsidize parking for a substantial number of employees and partially subsidize parking for a smaller number of employees. Finally, a small number of employees will receive no parking subsidy at all. The provision of subsidies is the responsibility of the government, and will be provided through a TSA-funded, bank-issued charge card provided directly to the employee through a TSA authorized inter-agency service provider. Though subject to change, subsidized participants will be provided Visa-logoed charge cards issued by J.P.

Morgan Chase bank at the request of the Department of Health and Human Services (HHS) at the direction of the TSA.

Applicable and Referenced Information

Document Comments MD 200.14 TSA Parking and Carpool Program

This directive defines the policies applicable to TSA parking programs.

MD 3700.4 Handling Sensitive Personally Identifiable Information

This directive defines the policies for handling sensitive personal information.

PART II: WORK REQUIREMENTS

Technical Requirements

Task 1. Collect and Remit Parking Fees from Fully Subsidized Participants

1.1. The contractor shall collect parking fees from fully subsidized TSA employees on a monthly, quarterly, semi-annual, or annual basis as required by the parking vendor at each airport as described in Attachment II: Airport Information and Specifications.

See Table 1 above for estimated numbers of participants by type of subsidy.

1.2. The contractor shall collect parking fees from TSA-funded charge cards. Employees eligible for fully subsidized parking will use a TSA issued and funded charge card to pay the full cost of the parking fee at the participant’s location. Cards for employees eligible for fully subsidized parking will be authorized for the full cost of the parking fee.

1.3. The available credit balance of TSA-funded charge cards is reset on the 23rd of each month, or the last business day before the 23rd if the 23rd is a weekend or holiday.

1.4. The contractor shall collect parking fees before payment is due to the parking vendor on specified date(s) approved by the Contracting Officer’s Representative (COR).

1.5. The government is responsible for failed collections from TSA-funded charge cards.

1.5.1. In order to minimize risk to both the contractor and the government, fully subsidized participants will be required to provide their TSA-funded charge card information to the contractor rather than the government providing the information to the contractor.

1.5.2. Payment of debts is a condition of employment with TSA therefore the government will collaborate closely with the contractor to assist with recovering moneys owed from all participants in order to minimize debt incurred by on behalf of participants.

1.6. While the methods of parking access vary by location, the contractor shall suspend parking privileges if possible for anyone who fails to pay their parking fee when due.

Prior to suspending parking privileges, the contractor shall make every reasonable effort to collect parking payments.

1.7. The contractor shall work closely with the EPAP program office to identify and address issues including but not limited to collecting fees, increases and decreases in parking fees, additional fees assessed, and access control.

1.8. The contractor may propose and adhere to, once accepted by the COR, additional policies or terms of use applicable to all participants.

1.9. Participants enroll in the program via a centralized database which is controlled by the EPAP program office.

1.9.1. The government will provide enrollment information to the contractor on both a regular and as needed basis in a secure format.

1.9.2. The government will not collect nor provide personal financial information.

1.9.3. In order to assist with transitioning current participants from the incumbent to the incoming contractor, the EPAP program office will provide the TSA-funded charge card information only for those participating individuals eligible for fully subsidized parking upon contract award.

1.9.4. The contractor shall work with the EPAP program office to develop an enrollment form or packet (if desired by the contractor) for use by participating individuals.

1.9.5. Some individuals may enroll, but not actually participate and pay their parking fees. The contractor and the program office will collaborate closely to monitor and reconcile participation.

1.10. The government understands parking fees and other associated costs are variable in nature and subject change. Therefore the contractor shall collect the actual parking fee and associated fees required for each location from the individual.

1.11. The government understands there are potential additional fees required by parking vendors. These items include but are not limited to lost tag fees, activation fees, annual fees, or moneys required to begin parking in the middle of the month.

1.12. The government intends to assume risk for fees and other costs associated with parking for those individuals eligible for fully subsidized parking.

1.12.1. TSA will be responsible for additional fees for those employees eligible for fully subsidized parking only. Fees for these individuals will be collected through the TSA-funded charge card.

1.12.2. The contractor shall communicate with the EPAP program office to identify any additional fees and the employees to which they apply so that the program office can make the appropriate arrangements for the contractor to collect them from the TSA-funded charge card for fully subsidized personnel.

1.13. All collections shall be used to remit payment of parking fees on behalf of all participating employees to the proper airport authority, authorized vendor, or contractor established parking location.

1.14. The contractor shall remit parking fees on behalf of all participating employees to the proper airport authority, authorized vendor, or contractor established parking location.

1.15. The contractor shall remit payment in a manner required by the parking provider so there is no interruption to an employee’s parking privileges and therefore minimal impact to TSA operations.

1.16. The government understands the contractor does not control parking facilities unless fulfilling the requirements of task three below. Therefore, the contractor shall not be responsible for conditions of the parking facility unless fulfilling task three below.

1.17. At some airports, participants in the program will utilize two or more parking lots provided by the airport. At these locations, the Contractor shall collect the actual cost for the lot used as described in Attachment II: Airport Information and Specifications and detailed above.

1.18. The contractor shall provide a means for participants to contact the contractor to resolve and/or address issues and questions that is telephonic or electronic or both.

1.18.1 The contractor shall respond to all contacts from program participants within one business day. Currently, participants contact the program approximately 200-300 times per month.

1.18.2 Given the nature of the program some participants may contact the contractor with issues or questions out of its purview, and the contractor shall provide appropriate responses whether in the its purview or not.

1.18.3 The government will collaborate with the contractor to mitigate contacts out of its purview. Further, the government will collaborate with the contractor so that it can respond to questions and issues out of its purview in a manner that best serves the participant and creates a unified program.

1.19. The contractor shall return/refund monies collected from TSA-funded charge cards if not needed to pay for an individual’s parking fee due to, but not limited to, separation or other change of status.

Task 2. Collect and Remit Parking Fees from Non-Fully Subsidized Participants

2.1. The contractor shall collect parking fees from both partially and non-subsidized TSA employees on a monthly, quarterly, semi-annual, or annual basis as required by the parking vendor at each airport as described in Attachment II: Airport Information and Specifications.

2.2. Employees eligible for partially subsidized parking will be issued a TSA-funded charge card to pay a portion of their parking fee. The remainder will be paid by the individual.

2.2.1. The contractor shall collect the partially subsidized portion of the parking fee from a TSA-funded charge card issued to the participant.

2.2.2. The contractor shall collect non-subsidized portion of the parking fee (i.e. the remainder) from the participant using a method of the participant’s choosing based on options provided by the contractor.

2.3. Employees not eligible for subsidized parking will be responsible for paying their entire parking fee in full. The contractor shall collect the entire parking fee from these participants using a method of the participant’s choosing based on the options provided by the contractor.

2.4. To facilitate the immediate parking for fully subsidized and partially subsidized participants while waiting for their TSA-funded charge card (approximately 10-14 days after applying), the individual may be required to pay their initial parking fee to the contractor using personal funds. The individual will then provide their TSA-funded charge card information to the contractor.

2.4.1. The contractor shall collect initial payments from these individuals.

2.4.2. Following a successful collection from the TSA-funded charge card, the contractor shall return/refund the initial payment from the individual in the amount that was collected from the TSA-funded charge card.

2.4.3. The government anticipates 50-75 personnel will take advantage of this every two weeks.

2.5. The contractor shall propose and adhere to a collection plan, once approved by the COR, which includes a schedule for collections and acceptable payment methods. The contractor shall collect payments before payment is due to the parking vendor. This collection plan shall be available to all participants. The available credit balance of TSA-funded charge cards is reset on the 23rd of each month, or the last business day before the 23rd if the 23rd is a weekend or holiday.

2.6. While the methods of parking access vary by location, the contractor shall suspend parking privileges for anyone who fails to pay their parking fee when due if possible.

Prior to suspending parking privileges, the contractor shall make every reasonable effort to collect parking payments.

2.7. Payment of debts is a condition of employment with TSA, so therefore the government will collaborate closely with the contractor to assist with recovering moneys owed from all participants, in order to minimize debt incurred on behalf of participants. The contractor shall work closely with the EPAP program office to identify and address issues including but not limited to collecting fees, increases and decreases in parking fees, additional fees assessed, and access control.

2.7.1. The government is responsible for failed collections from TSA-funded charge cards. The contractor shall communicate failed payments to the EPAP program office in order for the government to make funds available.

2.7.2. The contractor shall not be responsible for debts incurred from failed collections from TSA-funded charge cards.

2.7.3. The contractor shall be responsible for any debts related to failed collections from sources other than TSA-funded charge cards.

2.8. The contractor may propose and adhere to, once accepted by the COR, additional policies or terms of use applicable to participants.

2.9. Participants enroll in the program via a centralized database which is controlled by the EPAP program office.

2.9.1. The government will provide enrollment information to the contractor on both a regular and as needed basis in a secure format.

2.9.2. The government will not collect nor provide personal financial information.

2.9.3. In order to assist with transitioning current participants from the incumbent to the incoming contractor, upon contract award the EPAP program office will provide the TSA-funded charge card information only for those participating individuals eligible for fully subsidized parking.

2.9.4. The contractor shall work with the EPAP program office to develop an enrollment form or packet (if desired by the contractor) for use by participating individuals.

2.9.5. Some individuals may enroll, but not actually participate and pay their parking fees. The contractor and the program office will collaborate closely to monitor and reconcile participation.

2.10. The government understands parking fees and other associated costs are variable in nature and subject change. Therefore, the contractor shall collect the actual parking fee and any associated fees required for each location from the individual. If the partially subsidized portion of a participant’s parking fee changes, the EPAP program office will communicate the change in sufficient time to allow for any changes to the contractor’s processes.

2.11. The government understands there are potential additional fees required by parking vendors. These items include but are not limited to lost tag fees, activation fees, annual fees, or moneys required to begin parking in the middle of the month.

2.12. The government does not assume risk for fees and other costs associated with parking for partially subsidized participants. The contractor shall collect those fees from the individual as it desires.

2.12.1. The contractor shall end a partially subsidized participant’s parking privileges for failing to pay fees and other costs if possible.

2.12.2. The contractor shall communicate with the EPAP program office the partially subsidized participants who have incurred fees or other costs so that the government may take appropriate action either to assist in the contractor’s recovery of these fees, recover parking materials, and/or to discipline the individual.

2.13. The government does not assume risk for fees and other costs associated with parking for non-subsidized participants. The contractor shall collect those fees from the individual as it desires.

2.13.1. The contractor may end a non-subsidized participant’s parking privileges for failing to pay fees and other costs.

2.13.2. The contractor shall communicate with the EPAP program office the non-subsidized participants who have incurred fees or other costs so that the government may take appropriate action either to assist in the contractor’s recovery of these fees, recover parking materials, and/or to discipline the individual.

2.14. All collections shall be used to remit payment of parking fees on behalf of all participating employees to the proper airport authority, authorized vendor, or contractor established parking location.

2.15. The contractor shall remit parking fees on behalf of all participating employees to the proper airport authority, authorized vendor, or contractor established parking location.

This task applies to all airports and locations.

2.16. The contractor shall remit payment in a manner required by the parking provider so there is no interruption to an employee’s parking privileges and therefore minimal impact to TSA operations.

2.17. The government understands the contractor does not control parking facilities unless fulfilling the requirements of task three below. Therefore, the contractor shall not be responsible for conditions of the parking facility unless fulfilling task three below.

2.18. At some airports, participants in the program will utilize two or more parking lots provided by the airport. At these locations, the Contractor shall collect the actual cost for the lot used as described in Attachment II: Airport Information and Specifications and detailed above.

2.19. The contractor shall provide a means for participants to contact the contractor to resolve and/or address issues and questions that is telephonic or electronic or both.

2.19.1 The contractor shall respond to all contacts from program participants within one business day. Currently, participants contact the program approximately 200-300 times per month.

2.19.2 Given the nature of the program some participants may contact the contractor with issues or questions out of its purview, and the contractor shall provide appropriate responses whether in the its purview or not.

2.19.3 The government will collaborate with the contractor to mitigate contacts out of its purview. Further, the government will collaborate with the contractor so that it can respond to questions and issues out of its purview in a manner that best serves the participant and creates a unified program.

2.20. The contractor shall return/refund monies collected from TSA-funded charge cards if not needed to pay for an individual’s parking fee due to, but not limited to, separation or other change of status.

2.21. The contractor shall return/refund personal monies collected from individuals if not needed to pay for an individual’s parking fee due to, but not limited to, separation or other change of status.

Task 3. Provide Shuttle Services for TSA Personnel (Chicago-O'Hare International

(ORD), Sacramento International Airport (SMF)

3.1. The contractor shall provide shuttle services for TSA personnel (employees and authorized individuals) between two or more locations for the purpose of facilitating the movement of personnel between work locations where required and described in Attachment II: Airport Information and Specifications.

3.2. Unless otherwise directed, the contractor shall propose and adhere to a schedule of departures from specified locations.

3.3. All shuttles shall be marked or identified as appropriate for riders to limit confusion and ensure boarding of the proper shuttle.

3.4. Shuttles shall follow fixed daily routes with multiple stops.

3.5. Shuttles drivers shall stop at all designated pick-up/drop-off locations at scheduled times defined in Attachment II: Airport Information and Specifications even if no passengers appear to be present.

3.6. If the shuttle is at full capacity and no additional passengers can be accommodated on that particular run, the driver shall stop at each remaining pick-up/drop-off location, verbally notify waiting passengers that the bus is full and provide the next scheduled pick-up time.

3.7. Stopping at locations other than those designated is prohibited.

3.8. The contractor shall provide only licensed, professional drivers to operate vehicles owned or procured by the contractor or subcontractor.

3.9. The shuttle service shall be available only to TSA personnel for official use only.

3.9.1. Only personnel with a TSA issued PIV badge are authorized to use the shuttle.

This applies to both contractor personnel and Federal employees. See Attachment III Shuttle Services for more information.

3.9.2. Shuttle drivers shall check each riders PIV badge before allowing access to the shuttle.

3.9.3. The contractor is authorized to prevent/prohibit unauthorized personnel from using the shuttle.

3.9.4. The contractor may stop a shuttle run if an unauthorized person refuses to leave a shuttle or otherwise creates an incident where stopping a shuttle run would be appropriate.

3.9.5. The contractor shall report any incident involving unauthorized personnel within 30 minutes to the COR.

3.9.6. Non-TSA personnel may be authorized following coordination with the COR or Technical Monitor (TM) to use the shuttle services. The government anticipate one (1) to two (2) non-TSA personnel will utilize the shuttle services each month.

3.10. The contractor shall provide all planning and scheduling expertise needed to optimize the efficiency of the shuttle service, inclusive of route mapping and schedule design and development. Schedules will take into account commuting origins and destinations, mass transit locations/schedules that serve the site directly and traffic patterns during peak periods. Additionally, the contractor shall communicate suggested modifications to existing routes to the COR during monthly/annual program reviews or upon request. Any route plans or modifications shall be approved in writing by the COR.

3.11. The contractor shall provide shuttle services during operational hours defined in Attachment II: Airport Information and Specifications. Typically, these hours extend between 5:30 a.m. and 9:00 p.m. Eastern Time (ET) Monday through Friday (excepting Federal Holidays).

3.12. The contractor shall provide all vehicles to be used in the performance of shuttle services. All mechanical and electrical components, including the engine, transmission, brakes, lights, exhaust, safety equipment, wheel chair lifts, wheels, and tires shall be in full working condition when providing transportation services under this contract.

3.13. Vehicles utilized in support of this contract shall be able to accommodate the required number of authorized passengers excluding the driver as listed in Attachment II:

Airport Information and Specifications.

3.14. The driver shall start the vehicle prior to the initial daily departure times to allow sufficient time for the interior of the vehicle to become heated or air conditioned as appropriate.

3.14.1. Air conditioning should be in operation on any day the temperature exceeds 70 degrees Fahrenheit or upon request of the COR or local TM.

3.14.2. Heat should be in operation on any day the temperature falls below 60 degrees Fahrenheit or upon request of the COR or local TM.

3.15. The contractor shall maintain all vehicles utilized in support of this contract to ensure a consistently clean and professional appearance, both interior and exterior.

3.16. In the event a vehicle is rendered inoperative due to mechanical failure or driver incapacity, The contractor shall notify the COR or the location TM within 15 minutes of the vehicle becoming inoperative or the driver reporting issues, and repair or replace the inoperative vehicle with a backup vehicle or replace the driver within one

(1) hour of the time the vehicle is determined to be inoperative or the driver is determined to be incapacitated. The contractor must continue to supply the appropriate number of shuttles to service a given route at all times.

3.17. The contractor shall develop and maintain trip logs to capture daily ridership and trip details for each stop by route. The Trip Log must include the name of the shuttle route, date, operator name, operator shift, vehicle/unit number, start/end mileage, pick-up/drop-off points, scheduled arrival time, scheduled departure time, actual arrival time, actual departure time, number of passengers boarding at each scheduled stop, and number of passengers exiting at each scheduled stop.

3.18. The contractor shall report any incident involving a shuttle. An incident is described as anything that adversely affects the operation of scheduled shuttle services and/or quality of the service. The contractor shall provide the following information to the COR via e-mail, Microsoft Word or PDF format when reporting incidents:

a. Time of Incident/Service Issue

b. Location of the incident

c. Route

d. Unit Number

e. Driver (Full Name)

f. Number and Names (if available) of passengers on board at the time of incident

g. Description of incident/service issue

h. Verification that local police were notified and responded to the scene

i. Resolution

j. Measures taken to prevent further occurrences

3.19. The contractor shall report all vehicular accidents, regardless of the severity of the accident, amount of damage, or party at fault to the COR.

3.20. The contractor shall report to the COR all accidents and mishaps involving Contractor personnel and/or passengers that occur while the contractor is performing any function under the confines of the contract, regardless of whether or not injuries are involved or who is at fault. Initial notification shall be made to the local TM via phone within 30 minutes of the incident. The contractor may E-mail the TM if the phone call is not answered. The contractor shall submit a formal report to the COR within one business day of the incident.

3.21. While providing shuttle services, the contractor shall maintain a sense of professionalism in all aspects of passenger transport. This includes ensuring drivers meet standards of cleanliness and dress, treat customers with respect and otherwise act in a professional manner.

3.22. Shuttle drivers shall obey all posted speed limits, traffic signals, and directional signs in compliance with all applicable jurisdictional laws and regulations.

3.23. At no time will headsets, earphones, etc., be worn by contractor personnel while operating. Operators shall only use hands-free devices such as ear pieces while the vehicle is in motion. Radios may be played at low to moderate volumes provided they are set to “easy listening” or news only stations at all times.

3.24. The contractor shall retain a file on each contractor employee that includes up to date documentation and training certificates appropriate to the operation of a shuttle. The contractor shall provide copies of this documentation to the CO and COR at contract award and upon request.

3.25. While the government intends to require this task at a small number of locations, it anticipates, however leveraging this task to provide shuttle services at locations as they are identified around the country.

3.26. The contractor shall report any incident involving any TSA personnel where the TSA personnel acted inappropriately or unprofessionally.

3.27. The task of providing shuttle services for TSA personnel is distinct from providing transportation to employees as described in Task 4: Provide Paved Parking Lots for TSA Employees. To ensure clarity and consistency, Task 4 references requirements listed in Task 3.

Task 4. Provide Paved Parking Lots for TSA Employees (Newark – Liberty Airport

(EWR), Hartsfield Atlanta International (ATL), Lambert St. Louis International (STL), Chicago-O'Hare International (ORD), George Bush Houston Intercontinental Airport (IAH)

4.1. The contractor shall establish asphalt or concrete paved parking locations for TSA employees where required and described in Attachment II: Airport Information and Specifications.

4.2. With the exception of administrative costs, the price of the parking facility and the associated transportation described below shall be collected from employees using the facility as described in Task 1 and Task 2 above.

4.3. Parking locations/facilities shall be as close as practicable to the airport or office location.

4.4. The contractor shall provide a facility that can accommodate the estimated number of parkers simultaneously as described in Attachment II: Airport Information and Specifications to account for overtime and transitions between shifts.

4.5. The contractor shall provide parking preference to TSA personnel over non-TSA personnel at the parking facility to meet its mission. The contractor shall ensure non- TSA personnel do not prevent TSA personnel from utilizing lined or marked parking spaces (as opposed to parking at the end of rows or along fences when the parking lot is crowded).

4.6. The facility shall be kept in good condition and operating order. The Contractor shall maintain the surface of the parking lot as level and smooth as practicable to reduce the possibility of injuries and other inconveniences such as ice, puddles of water, or muddy areas.

4.7. The contractor shall submit and adhere to, once approved by the COR, a parking facility maintenance plan which addresses snow and debris removal, trash removal and general upkeep, and maintenance of security and access controls and the parking surface.

4.8. The facility shall be free of hazards and offer adequate security features. This includes but is not limited to fencing, restricted access, and readily available methods throughout the facility to communicate emergencies. The facility shall include lighting to ensure safety to include the ability to read a license plate from at least 50 feet.

4.9. The contractor shall remove snow and debris. In addition to snow removal, the contractor shall distribute sand and/or gravel as well as “salting” the parking lot with appropriate chemicals to prevent icing and other hazardous conditions.

4.9.1. Snow removal shall not interfere with the ability of TSA employees to utilize the parking facility as intended unless absolutely unavoidable. The contractor shall provide preference to TSA parkers vs. commercial parkers to ensure the TSA’s minimum parking space requirements are met.

4.9.2. In certain circumstances, TSA may be able to leverage other locations for employee parking to allow for snow removal or clean up. The contractor shall collaborate with the EPAP program office if and when this is a possibility.

4.10. The contractor shall submit a monthly log of incidents, complaints, or compliments from TSA employees to the COR on the first Monday of each month.

4.11. The contractor shall, upon request, provide documentation the parking facility meets all applicable zoning ordinances to the COR.

4.12. The contractor shall supply transportation to and from the parking lot(s) to the airport terminals.

4.12.1. The price for this transportation shall be included in the price of the parking facility and collected from employees using the facility as described in task 4.2.

4.12.2. The contractor shall propose, adhere to once approved by the COR, and make available a transportation schedule to include departure and arrival times and pick up and drop off locations.

4.12.3. Departures and arrivals of the transportation shall meet the demand of employees arriving for and leaving work.

4.12.4. Participants shall wait no more than ten (10) minutes for transportation during shift changes, and no more than fifteen (15) minutes at all other times.

4.12.5. Normally, shift changes are early morning (3-5 a.m.), mid-day, and late evening, with the largest shift normally starting in the early morning.

4.12.6. The government understands that certain commercial parking facilities may provide shuttles to and from the facility to the airport terminals however, transportation shall be for exclusive TSA use to the maximum extent possible.

4.12.7. The contractor shall propose and adhere to, once approved by the COR, a plan to minimize the impact and numbers of non-TSA personnel using the transportation.

4.12.7.1. The contractor may require participating TSA employees to show a TSA/DHS issued PIV badge before boarding.

4.12.7.2. The contractor may prevent/prohibit unauthorized TSA personnel from using the transportation.

4.12.8. Most commercial parking lots use tips and other monetary incentives to encourage superior customer service among its workers, particularly shuttle drivers. The contractor shall mitigate all factors such as tipping that will affect the level of service provided to TSA personnel.

4.12.9. Transportation for this task shall meet the requirements outlined in Task 3:

Provide Shuttle Services for TSA Personnel outlined below except for the requirements listed in paragraph 3.7, paragraph 3.9 and its sub-paragraphs and paragraph 3.11 and its subparagraphs. The requirements associated with Task 4 shall supersede any conflicting requirement outlined in Task 3.

4.13. The government will collaborate with the contractor to provide information and other data to support the contractor’s efforts.

4.14. The contractor shall provide entry and exit times and dates for individuals upon request of the COR in order to address issues and analyze performance.

4.15. The contractor may propose and adhere to, once accepted by the COR, additional policies or terms of use applicable to participants.

4.16. The contractor shall simultaneously accommodate the estimated number of parkers for each location listed in the table below.

Airport Estimated number of parkers Chicago Ohare International (ORD) 500 Newark Liberty International (EWR) 500 Hartsfield Atlanta International (ATL) 300 Lambert St. Louis International (STL) 200 George Bush Houston Intercontinental (IAH) 100

Task 5 – Ingress Transition (Complete Transition to Full Operation)

The Government intends to provide the Outgoing Transition Plan with the solicitation.

5.1. The contractor shall transition to full operations no later than 60 days from Notice To

Proceed from the Contracting Officer and based upon the existing Outgoing Transition Plan (Provided as Attachment VIII). The actual milestone dates will be dependent upon such factors as the actual contract award date, the actual contract start date and the new contractor’s actual transition schedule. Full operation means the contractor is completely responsible for and completing all required tasks.

5.2. The contractor shall enroll participants to include collecting financial information as needed. The government will collaborate with the contractor to facilitate enrollment and collection or transmission of necessary information.

5.3. The government will provide outgoing contractor transition information as necessary.

5.4. The government anticipates the transition may include transferring of participant and participation information, transfer of airport or other business contact information, transfer or establishment of TSA contact information at the program and airport level, publication of rules, policies, etc., established by the contractor, and briefings or training of contractor personnel, TSA personnel or both.

5.5. The contractor shall collaborate with the outgoing contractor as necessary.

TRANSITION OUT SUPPORT REQUIREMENTS

The contractor shall develop, document and execute a transition plan that may be used to transition tasks and materials to a new contractor, or to the Government. This plan shall incorporate an inventory of all materials developed that shall be required to fully integrate the information and systems developed under this contract into a follow-on contract. The plan shall include a schedule of briefings, including dates and time and resources allotted that shall be required to fully transition all materials developed to the follow-on Contractor or the Government; and shall provide the names of individuals that shall be responsible for fully briefing their follow-on counterparts. The plan is to ensure that the follow-on Contractor, or the Government, shall be provided all of these materials and be fully briefed a minimum of two months prior to the phase-out date (expiration date) of the current Contract to provide adequate time for the new Contractor or the Government to have their personnel completely familiar with the current effort and in place on the turnover date.

POST-AWARD CONFERENCE

The Contractor shall attend a contract post-award conference with the Contracting Officer, COR, and members of the TSA Program Office at TSA Headquarters in Arlington, Virginia. The Contract post award conference will cover the terms and conditions of the task order, the working relationship, contract administration, and other administrative concerns. The Contract Post-Award Conference date is to-be-determined, but will be held no later than three (3) weeks after date of task order award. The Contractor will be contacted by the Contract Specialist to coordinate the post-award conference.

Deliverables

Number Title Due Date 1 Participant list First business day of each month Description The contractor shall provide a list of all participating employees. For each individual the list shall include the full name, address, contact information including E-mail addresses, airport identifier, collection history, current collection status, current participation status, and other information The contractor is willing to provide such as incidents with the individual.

2 Invoicing Summary Annually, calendar 30 days prior to end of contract year Description The contractor shall provide a summary of all invoices submitted. The list shall include contract number, period of performance, invoice number, invoice amounts separated by CLIN, invoice submission date, and status of payment.

3 Collection Plan Within 10 business days of effective date of contract , updated annually and as required Description The contractor shall provide a detailed description of its plan to collect and remit parking fees.

The plan shall include at a minimum, The contractor’s registration process, collection dates and times for the life of the contract, collection methods, and acceptable forms of payment.

4 Shuttle Management Plan Within 10 business days of effective date of contract , updated annually and as required Description The contractor shall provide a detailed management plan of the shuttles provide. The plan shall include, at a minimum, scheduled departures, all shuttle stops, equipment planned to include size, equipment provider or subcontractor name, normal and emergency contacts, scheduled maintenance plan, and contingency plan for equipment breakdown.

5 Transition Plan Within 10 business days of effective date of contract , updated annually and as required Description The contractor shall provide a detailed plan on both how it intends to conduct transition at time of award and to migrate service to the government or another contractor at contract end. The plan shall discuss how the contractor intends to register existing participants and how The contractor anticipates migrating service to include necessary data to the government or another contractor.

6 Final Quality Control Plan Within 10 business days of effective date of contract , updated annually and as required Description The contractor shall provide a detailed plan on both how it intends monitor the quality of the services provided including, but not limited to, on time collection, on time payment, shuttle performance such as on time arrivals and departures and safe operation.

7 Performance Monitoring Plan

Within 10 business days of effective date of contract , updated annually and as required

Description The contractor shall provide a detailed plan on both how it intends monitor, maintain, and improve (as needed) performance of statement of work.

8 Program Management Plan Within 10 business days of effective date of contract , updated annually and as required Description The contractor shall provide a detailed plan on both how it intends to manage the overall effort required by this contract. The plan shall address, at a minimum, overall management approach, best practices used, the number and roles of personnel working on/supporting the contract, contact information, schedules, communication plans and strategies.

9 Maintenance Plan Within 10 business days of effective date of contract , updated annually and as required Description The contractor shall provide a detailed plan on both how it intends to provide maintenance of both parking facilities (as required) and shuttles (as required). For parking facilities, the plan shall include, at a minimum, detailed plans on snow removal and clearing, upkeep of facility surface, upkeep of structures and security features, and the repair of deficiencies. For shuttles, the plan shall include, at a minimum, The contractor’s general approach to maintenance, preventative and regular maintenance schedules.

DELIVERY INSTRUCTIONS

Unless otherwise specified, the TSA requires delivery of one (1) electronic copy and one (1) hard copy of each deliverable or written duty specified in the deliverable schedules. Electronic copies shall be delivered via email attachment or other media by mutual agreement of the parties. The electronic copy shall be in the appropriate format application (minimum Microsoft Office 2003- 2007), or in a format mutually agreed to by the parties. The contractor shall successfully complete and submit products in accordance with the requirements of each task.

Note: Unless otherwise specified, the contractor should assume 10 business days for Government review and comment for deliverables and other written duties as assigned. The contractor shall provide the final version of the deliverable within 10 business days after receipt of the Government’s comments.

ADDENDUM - Performance Measures

The COR will inspect contractor performance for compliance with contract terms throughout each period of performance. Evaluation will be based on the contractor’s compliance with the requirements set forth in this contract and the performance metrics outlined in this section. The Government intends to monitor the contractor’s performance under this contract performing checks in accordance with the Contractor’s Quality Assurance Plan.

Performance Measure

Acceptable Quality Level and Measurement

Frequency of Evaluation and Monitoring Plan

On time payment AQL – 100% on time payment Measurement – Number of payments made on time / Total number of payments due

Frequency – Monthly and Annually Monitoring Plan – Direct observation, periodic observation

On time shuttle performance

AQL – 95% on time departure Measurement – Number of shuttle runs departing within 3 minutes of scheduled time / total number of shuttle runs

Frequency – Monthly and Annually Monitoring Plan – Direct observation, periodic observation, Analysis of Contractor's Progress Reports

Customer Service/Employee Conduct

AQL – Contractor shall not exceed five (5) substantiated complaints of unprofessional or other inappropriate conduct by contractor personnel during the performance period.

Measurement – EPAP program office counts of complaints received and their resolutions.

Frequency – Monthly and Annually Monitoring Plan – Direct observation, periodic observation, Validated Participant Complaints

Mishap/ Accident Reporting

AQL – Report all vehicular accidents to CO within 30 minutes with to the COR by 9 a.m.

Measurement – EPAP program office counts of accidents and Contractor actions.

Frequency – Monthly and Annually Monitoring Plan – 100 Percent Inspection

Timely Delivery of Reports and Logs

AQL – Submit reports on time with minimal errors with revisions delivered within three (3) business days.

Measurement –EPAP program office counts of reports and logs delivered.

Frequency – Monthly and Annually Monitoring Plan – 100 Percent Inspection

1. Methods of Quality Assurance Surveillance

Various methods exist to monitor performance.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when an issue is identified and inform the manager of the specifics of the problem. The COR, with assistance from the CO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

A. Direct Observation. (Can be performed periodically or through 100% surveillance.)

B. Periodic Inspection. (Uses a comprehensive evaluation of selected outputs. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)

C. User Survey. (Combines elements of validated user complaints and random sampling.

Random survey is conducted to solicit user satisfaction. Appropriate for high quantity activities that have historically been satisfactory. May also generate periodic and 100% inspections.)

D. Validated Participant Complaints. (Relies on the user of the service to identify deficiencies. Complaints are then investigated and validated. Highly applicable to services provided in quantity and where quality is highly subjective.)

E. 100% Inspection. (Evaluates all outputs. Most applicable to small quantity, but highly important services. May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.)

PART III: SUPPORTING INFORMATION

Security

Information security, particularly security of personal and financial information, is of paramount importance to the TSA. The contractor shall safeguard all information in accordance with all applicable laws and regulations. Upon request, the contractor shall provide documentation of its security efforts, plans, and processes. The contractor shall immediately report any breach or other compromise of information. The contractor shall remedy any compromise and provide regular updates of its activities and the impact of the compromise/breach. The contractor shall comply with and follow TSA MD 3700.4 Handling Sensitive Personally Identifiable Information

Place of Performance

Task Location Comments 1 Contractor facility The contractor may perform this task at their facility. No government furnished space will be provided.

2 Contractor facility The contractor may perform this task at their facility. No government furnished space will be provided.

3 • Ohare International Airport, Chicago, IL

• Sacramento Airport, Sacramento, CA

The contractor is required to establish shuttle service at these locations.

4 • Newark International Airport, Newark NJ

• Hartsfield-Atlanta International Airport, Atlanta, GA

• Lambert Field, St. Louis, MO

• Ohare International Airport, Chicago, IL

The contractor is required to establish parking locations/facilities at these airports.

5 Contractor Facility The contractor may perform this task at their facility. No government furnished space will be provided.

Period of Performance.

The period of performance will consist of one base year and 4 option years. (The period of performance period will consist of processing payments for the following month). For example, starting September, the contractor will process payments for the month of October. This is to be consistent with the prevailing commercial practice of the Parking Industry.

Special Considerations

Key personnel

The contractor shall identify Key Personnel for this contract, including but not limited to the contractor program manager.

Government Furnished Equipment

The government does not intend to provide any equipment for this effort.

Government Furnished Information

The government will provide a list of current program participants upon contract award. The government will provide a list of new enrollees to the program as individuals apply for participation. The government will provide the following information for each participant.

• Last Name

• First name

• Middle Initial

• Suffix

• Address

• City

• State

• Zip

• Phone number

• Alternate Phone

Number (if provided)

• TSA E-mail

• Date of Birth

• Airport

• Job title

• Paygrade