RFP HSTS01-10-R-HRM157.pdf

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RFP

Note: This is a Total 100% Small Business Set Aside and all Offerors must meet the NAICS of 512110 by having it on the CCR and meet the Size Standard of $29.5 million.

PART I THE SCHEDULE

SUPPLIES OR SERVICES AND PRICES/COSTS

1. The Contractor shall provide the following services per the Statement of Work and in accordance with the terms and conditions of the Contract for the performance period identified below for the Creation, Production and Supplemental Changes for an Interactive Interviewer Video-based Training course.

2. FIRM FIXED PRICE (FFP) Contract Line Item Number(s) (CLIN).

It is understood that the Firm-Fixed-Prices (FFP) is inclusive of all costs necessary to implement and fulfill the item number(s) and accompanying item descriptions shown in the Price Schedule below.

PERIOD OF PERFORMANCE

The total period of performance will consist 12 months.

CLIN DESCRIPTION

UNIT OF

ISSUE

QUANTITY PRICE TYPE

FFP

0001 See Statement of Work Tasks 2 – and Deliverables

JB 1 FFP

0002 See Statement of Work Tasks 3 – and Deliverables JB 1 FFP

0003 See Statement of Work Tasks 4 – and Deliverables JB 1 FFP

0004 See Statement of Work Tasks 5 – and Deliverables JB 1 FFP

STATEMENT OF WORK

SECTION I: Requirement Information

Organizational Assessment Services (OAS) Management Services and Consultation Division (MSCD), Office of Human Capital (OHC)

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SECTION II: Purpose

Product, Service or Outcome Needed:

The Transportation Security Administration (TSA) Office of Human Capital’s (OHC) Organizational Assessment Services (OAS) is seeking a qualified vendor who can develop an innovative method for teaching employees how to prepare for and administer a structured panel interview. Specifically, TSA is interested in developing a custom interactive video-based training course that will engage the learners in a way that is more effective and realistic than the traditional on-line content. TSA is seeking a contractor who can design and develop a video-based interactive interviewer training course using TSA’s interview training content. Video clips should immerse the learners in a mock-interview environment in which they have to make decisions on how to proceed, and in which they experience the consequences of these decisions. Branching decision rules should be implemented to allow the learner to follow multiple paths as they make different decisions. Learners should also have the ability to review alternative approaches.

In addition, a virtual coach should provide continual feedback throughout the course. The contractor will package the course so it can be administered on a standard CD or DVD in addition to being loaded in TSA’s Online Learning Center (OLC).

SECTION III: Background

OHC’s mission is to provide human capital strategies and services to build, develop, and sustain a high-performing, diverse TSA workforce to protect the nation’s transportation systems. TSA sets the standard for excellence in transportation security through our people, processes, and technology and are committed to promoting a culture founded on the values of Integrity, Innovation and Team Spirit. In conjunction with state, local and regional partners, TSA oversees security for the highways, railroads, buses, mass transit systems, ports and the 450 federalized U.S. airports. We employ approximately 60,000 people from Alaska to Puerto Rico and interview thousands of new employees every year.

To ensure the highest quality employees are hired consistent with existing laws, regulations and policies, it is critical to implement and follow fair and legally defensible hiring practices that measure critical knowledge, skills and abilities of all candidates as accurately as possible. A critical portion of the TSA hiring process for many positions is a structured interview.

TSA’s OAS has developed a comprehensive training package to teach interviewing skills to TSA’s selecting officials. However, because interviewing involves complex interpersonal interactions, interviewing skills can be difficult to learn without adequate opportunity to practice, observe correct interviewing techniques, and model the correct behaviors.

To ensure that TSA employees conducting interviews are skillfully and adequately trained, OAS wishes to develop a set of instructional interactive practice interview scenarios that can be made available to all employees who conduct interviews.

SECTION IV: Technical Requirements/Tasks/Outcomes

The contractor shall design and develop a professional quality video-based interview training course based on current TSA interview training content. The videos shall be interactive in nature, meaning that the learners will first watch an initial clip and then need to make a decision on how they would proceed.

The learners will be presented with some plausible options that they can select which will then take them down a unique path based on how they responded. The video technology should track not only where the

HSTS01-10-R-HRM157 Page 3 learners end up, but also the path they took to get them to the end of the training. Specific tasks and requirements include:

Task 1: Review TSA’s Current Interview Training Materials

1.1. The contractor shall review TSA’s interview training content that is currently provided to include written documents, videos, and policies to establish a baseline.

Task 2: Develop a Plan and Video Roadmap

2.1. The contractor shall develop a detailed project plan that outlines the major tasks, milestones and how the course content can be delivered using the interactive video technology.

At a minimum, the plan must address the following course topics:

* Introduction

* Preparing for the interview

* Asking interview questions and probing

* Note taking and documentation

* Individual rating and consensus ratings

The plan will then need to be presented to the OAS for review and approval.

2.2. The contractor shall develop a comprehensive outline of the training course. This outline will include the content topics to be covered, how each topic will be creatively presented (e.g., verbally by the video moderator, online narrative, role player, etc.), and a description of what can be expected with the final product.

2.3. The contractor shall provide a detailed roadmap, or storyboard, of each video scenario, response option, and each subsequent drill-down. This roadmap will clearly depict how users can reach each imbedded video and other course content.

2.4. The contractor shall develop scripts for every video and scenario, based on the TSA training content. TSA shall approve scripts, actors, and persona prior to any recording.

Task 3: Record and Produce the Video

3.1. The contractor shall train all role players using the TSA approved scripts.

3.2. The contractor shall record all videos in a realistic business setting, or using an appropriate background, to make the interviews look as genuine as possible.

3.3. The contractor shall submit a draft of all recorded videos to the OAS for review and approval.

Task 4: Finalize Training Course

4.1. The contractor shall develop a first draft of the course and integrate the videos, role plays, user input components, and any narratives. This draft should be thoroughly reviewed and tested prior to submitting to the OAS.

4.2. The contractor shall submit the final course to the OAS for review and approval.

4.3. The contractor shall make any edits as directed by the OAS and resubmit the course as necessary.

4.4. The OAS will sign-off on the final course once all the requirements have been met and are satisfied with the results. The entire course should take approximately 1 hour to complete.

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Task 5: Packaging and Delivery

5.1. Once TSA has approved the final version of the training course, the contractor shall deliver 5 CDs/DVDs with the course content. The course shall be in commonly used program format that can be run from most Windows’ based computers.

5.2. The contractor shall also provide the course materials in electronic format and shall provide technical assistance for preparing all course materials for successful loading onto TSA’s Online Learning Center (OLC). All video content must comply with TSA’s Online Learning Center (OLC) technical specification as stated in the Content Developer Integration Guide (Appendix A). The OLC is a commercial “off the shelf” learning management system.

5.3. In-Progress Reviews (IPR). The Contractor must attend, in person or by telephone, designated bi-weekly IPRs to discuss the progress of the project. Other reviews of the project may be conducted electronically. Monthly status reports shall be submitted outlining contract progress and planned actions to TSA. Any Change Impact Statements or costs, including balance in the account, will be reported as well.

5.4. Additional Meetings. The Contractor may also be required to attend additional Project Management meetings, training sessions, etc.

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Deliverables:

Task 1: Review TSA’s Current Interview Materials

# Deliverable Due Date Deliverable Recipient

(include contact information)

Deliverable Format

1.1 Kick-Off Meeting. Within 7

days after the contract award

OAS, OHC

Microsoft (MS) Word 2007, Excel 2007,and/ or MS PowerPoint 2007 and submitted electronically to the program office.

1.2 Review TSA’s interview training content that is

currently provided to include written documents, videos, and policies to establish a baseline

Within 5 days after Task 1.1

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Task 2: Develop a Plan and Video Roadmap

(include contact information)

Deliverable Format

2.1 Develop a detailed project plan that outlines the major

tasks, milestones and how the course content can be delivered using the interactive video technology. The plan must address the following course topics:

* Introduction

* Preparing for the interview

* Asking interview questions and probing

* Note taking and documentation

* Individual rating and consensus ratings

The plan needs to be approved by the OAS.

Within 10 days after Task 1.2 electronically to the program office.

2.2 Develop a comprehensive outline of the training course.

This outline will include the content topics to be covered, how each topic will be presented (e.g., verbally by the video moderator, online narrative, role player, etc.), and a description of what can be expected with the final product.

Within 20 days of approved Task 2.1 electronically to the program office.

2.3 Provide a detailed roadmap, or storyboard, of each

video scenario, response option, and each subsequent drill-down. This roadmap will clearly depict how users can reach each imbedded video and other course content.

Within 1 month of approved Task 2.2 electronically to the program office.

2.4 Develop scripts for every video and scenario, based on

the TSA training content. TSA shall approve scripts, Within 3 months of approved

OAS, OHC Microsoft (MS) Word 2007, Excel 2007,and/ or

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Task 3: Record and Produce the Video actors, and persona prior to any recording. Task 2.3 electronically to the program office.

Deliverable Recipient

(include contact information)

Deliverable Format

3.1 Train all role players using the TSA approved scripts. Within 5 months of approved Task 2.4

Microsoft (MS) Word 2007, Excel 2007, and/or MS PowerPoint 2007 along with VDO format that comply with TSA’s Online Learning Center (OLC) and submitted electronically to the program office.

3.2 Record all videos in a realistic business setting, or

appropriate background, to make the interviews look as genuine as possible.

3.3 Submit a draft of all recorded videos to the OAS for

review and interim approval.

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Task 4: Finalize Training Course

(include contact information)

Deliverable Format

4.1 Develop a first draft of the course and integrate the

videos, role plays, user input components, and any narratives. This draft should be thoroughly reviewed and tested prior to submitting to the OAS.

Within 1 months of approved Task 3.3

VDO format that comply with TSA’s Online Learning Center (OLC) and submitted electronically to the program office.

4.2 Submit the draft final course to the OAS for review and

approval.

Within 5 days of approved Task 4.1 electronically to the program office.

4.3 Make any edits as directed by the OAS and resubmit the

course as necessary.

Within 5 days of approved Task 4.2 electronically to the program office.

4.4 The OAS will sign-off on the final course once all the

requirements have been met and is satisfied with the results.

Within 5 days of approved Task 4.3 electronically to the program office.

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Task 5: Packaging and Delivery

(include contact information)

Deliverable Format

5.1 Deliver 5 CDs/DVDs with the course content. Within 5

days of approved Task 4.4

CDs/DVDs format that can be run from most Windows’ based computers.

5.2 Provide the course materials in electronic format and

shall provide technical and assistance for preparing all course materials for successful loading onto TSA’s Online Learning Center (OLC).

All video content must comply with TSA’s Online Learning Center (OLC) technical specification as stated in the Content Developer Integration Guide (Appendix A).

5.3 In-Progress Reviews (IPR). The Contractor must

attend, in person or by telephone, designated bi-weekly IPRs to discuss the progress of the project.

Other reviews of the programs may be conducted electronically. Monthly status reports shall be submitted outlining contract progress and planned actions to TSA. Any Change Impact Statements or costs, including balance in the account, will be reported as well.

On-going

5.4 Additional Meetings. The Contractor will be

required to attend additional Project Management meetings, training sessions, etc.

On-going

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SECTION V: Applicable Documents

All of the meeting materials, administrative and facilitation support shall be provided by the contractor.

In-Progress Reviews (IPR). The Contractor must attend, in person or by telephone, designated bi-weekly IPRs to discuss the progress of the project. Other reviews of the project may be conducted electronically.

Monthly status reports shall be submitted outlining contract progress and planned actions to TSA. Any Change Impact Statements or costs, including balance in the account, will be reported as well. Status reports and trip reports shall include information required to track activities and contract expenditures, and to provide a venue for contractor feedback on the interactive video-base scenarios. Other project management reporting shall include a transition report before the contract concludes. Face-to-face meetings shall be conducted on an as-needed basis. All reporting and deliverables mentioned above shall be prepared in TSA standard software ((e.g. Microsoft (MS) Word 2007, Excel 2007, Access 2007, or MS PowerPoint 2007). All video content must comply with TSA’s Online Learning Center (OLC) technical specification as stated in the Content Developer Integration Guide (Appendix A). The OAS shall review all materials for completeness and acceptability within ten (10) business days upon receipt from the contractor.

SECTION VI: Requirements for Handling Sensitive, Classified, and/or Proprietary Information

The contractor will be privy to sensitive organizational information. This information is not to be shared within TSA, outside TSA, or within the contractor’s own organization without written permission of the COTR. A signed non-disclosure statement is required for contractor personnel prior to commencement of the contract. It is also considered crucial that the contractor dedicate a team to this contract to preclude a conflict of interest and/or the appearance of impropriety.

SECTION VII: Government Furnished Resources and Information

At time of contract award, the OAS shall provide the contractor with the background materials and process specific information to complete the task such as the interview training package. OAS shall serve as the initial contact for all TSA contractor requests and shall establish liaison between the requester and the contractor. Local conference facilities shall be provided by the local TSA organization requesting assistance through the OAS. OAS shall provide logistical support such as conference room assistance, building access, and receipt of materials shipped by the contractor. No government-furnished equipment is anticipated. The OAS shall provide all necessary organizational information necessary to complete the work.

Special Requirements:

No contractor proprietary software and formulas are permissible. All program materials delivered to TSA become the property of the U.S. Government upon delivery.

PACKAGING AND MARKING

1.0 Packaging and Marking Requirements

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Preservation, packaging, and packing for shipment or mailing of all work deliverables hereunder shall be in accordance with good commercial practices and adequate to insure acceptance by common carrier and safe transportation at the most economical rates.

2.0 Marking

(a) Each package, report or other deliverable shall be accompanied by a letter or other document which:

1. Identifies the contract by number under which the item is being delivered

2. Identifies the deliverable Item Number or report Requirement

(b) A copy of the document required in paragraph (a) above shall be simultaneously provided to the

COTR.

(c) The contractor shall take all necessary precautions to ensure that all sensitive data developed under this contract are delivered to the Government in a secure manner.

3.0

See Task 5 of the Statement of Work for additional Packaging and Delivery details.

INSPECTION AND ACCEPTANCE

The COTR will verify and perform acceptance for all work and deliverables in accordance with the requirements delineated in the Statement of Work (SOW). See also Federal Acquisition Regulation (FAR) Clause 52.212-4(c.).

DELIVERIES OR PERFORMANCE

1.0 Period of Performance

The period of performance shall run for a period of one (1) year from date of contract.

CONTRACT ADMINISTRATION DATA

Contracting Officer (CO)

The Contracting Officer is the only person authorized to make any changes, approve any changes in the requirements of this contract, issue orders, obligate funds and authorize the expenditure of funds, and notwithstanding any term contained elsewhere in this contract, such authority remains vested solely in the Contracting Officer. (For further information, the Contracting Officer is a federal government employee who is specifically authorized and appointed in writing under specified agency procedures and granted the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.) In the event, the Contractor makes any changes at the direction of any person other than the Contracting Officer, the change will be considered to have been without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof.

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The following Primary Contracting Officer is assigned to this contract. Alternate Contracting Officers may be assigned:

TSA Contracting Officer:

Marvin Grubbs Office of Acquisition, TSA – 25 Transportation Security Administration 601 South 12th Street Arlington, VA 20598-6025

571-227-4978 TEL

Marvin.Grubbs@dhs.gov

Contract Specialist Victor Carden Office of Acquisition, TSA – 25 Transportation Security Administration 601 South 12th Street Arlington, VA 20598-6025

571-227-4834 TEL

Victor.Carden@dhs.gov

2.0 Contracting Officer’s Technical Representative (COTR) And Technical Monitors

The principle role of the COTR is to support the Contracting Officer in managing the contract. This is done through furnishing technical direction within the confines of the contract, monitoring performance, ensuring requirements are met within the terms of the contract, and maintaining a strong relationship with the Contracting Officer. As a team the Contracting Officer and COTR must ensure that program requirements are clearly communicated and that the agreement is performed to meet them. The principle role of the Technical Monitor (TM) is to support the COTR on all work orders, tasks, deliverables and actions that require immediate attention relating to the approved scope and obligated funding of the contract action.

The Contracting Officer hereby designates the individual(s) named below as the Contracting Officer's Technical Representative(s) and Technical Monitor(s). Such designations(s) shall specify the scope and limitations of the authority so delegated.

TSA COTRs:

NAME: To be determined at contract award.

PHONE NUMBER:

EMAIL:

2.3 The COTR(s) may be changed at any time by the Government without prior notice to the Contractor, but notification of the change, including the name and phone number of the successor COTR, will be promptly provided to the Contractor by the Contracting Officer in writing.

http://farsite.hill.af.mil/reghtml/regs/other/hsar/3009.htm� mailto:Victor.Carden@dhs.gov�

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2.4 The responsibilities and limitations of the COTR are as follows:

• The COTR is responsible for the technical aspects of the project and technical liaison with the

Contractor. The COTR is also responsible for the final inspection and acceptance of all reports and such other responsibilities as may be specified in the contract.

• The COTR may designate assistant COTR(s) to act for him/her by naming such assistant in writing and transmitting a copy of such designation through the Contracting Officer to the Contractor.

• The COTR will maintain communications with the Contractor and the Contracting Officer. The COTR must report any observed fraud, waste, or opportunities to improve performance of cost efficiency to the Contracting Officer.

• The COTR will immediately alert the Contracting Officer to any possible Contractor deficiencies or questionable practices so that corrections can be made before the problems become significant.

• The COTR is not authorized to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract’s price, terms or conditions. Any Contractor request for changes shall be referred to the Contracting Officer directly or through the COTR. No such changes shall be made without the expressed prior authorization of the Contracting Officer.

• The COTR is not authorized to direct the Contractor on how to perform the work.

• The COTR is not authorized to issue stop-work orders. The COTR may recommend the authorization by the Contracting Officer to issue a stop work order, but the Contracting Officer is the only official authorized to issue such order.

• The COTR is not authorized to discuss new proposed efforts or encourage the Contractor to perform additional efforts on an existing contract or order.

3.0 Contract Management

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract will require maximum coordination between the Government and the Contractor.

Communications pertaining to the contract administration will be addressed to the Contracting Officer. No changes to the statement of work are authorized without a written modification to the contract executed by the Contracting Officer.

The Contractor is advised that only the Contracting Officer can change or modify the contract terms or take any other action, which obligates the Government. Then, such action must be set forth in a formal written modification to the contract.

Contractors shall not respond to direction from other than the Contracting Officer unless appropriate from the COTR. Any contractual questions shall be directed to the Contracting Officer, or Contract Specialist.

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4.0 Submission Of Invoices - Commercial

(a) Background: The Transportation Security Administration (TSA) partners with the United States

Coast Guard Finance Center for financial services in support of TSA operations, including the payment of contractor invoices. Therefore, all contractor invoices must be submitted to, and will be paid by, the U.S. Coast Guard Finance Center (FinCen).

(b) Invoice Submission Method: Invoices may be submitted via facsimile, U.S. Mail, or email.

Contractors shall utilize ONLY ONE method per invoice submission. The submission information for each of the methods is as follows in order of preference:

1) Facsimile number is: 757-413-7314

The facsimile number listed above shall be used by contractors for ORIGINAL invoice submission only. If facsimile submission is utilized, contractors shall not submit hard copies of invoices via the U.S. mail. It is the responsibility of the contractor to verify that invoices are received, regardless of the method of submission used. Contractors may inquire regarding the receipt of invoices by contacting the U.S. Coast Guard Finance Center via the methods listed in subparagraph (e) of this clause.

2) U.S. Mail:

United States Coast Guard Finance Center TSA Commercial Invoices P.O. Box 4111 Chesapeake, VA 23327-4111

3) Email Invoices:

FIN-SMB-TSAInvoices@uscg.mil or www.fincen.uscg.mil

(c) Invoice Process: Upon receipt of contractor invoices, FinCen will electronically route invoices to the appropriate TSA Contracting Officer’s Technical Representative and/or Contracting Officer for review and approval. Upon approval, the TSA will electronically route the invoices back to FinCen. Upon receipt of certified invoices from an Authorized Certifying Official, FinCen will initiate payment of the invoices.

(d) Payment Status: Contractors may inquire on the payment status of an invoice by any of the following means:

(1) Via the internet: https://www.fincen.uscg.mil Contacting the FinCen Customer Service Section via telephone at 1-800-564-5504 or

(757) 523-6940 (Voice Option #1). The hours of operation for the Customer Service line are 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. However, the Customer Service line has a voice-mail feature that is available 24 hours per day, 7 days per week.

(2) Via the Payment Inquiry Form: https://www.fincen.uscg.mil/secure/payment.htm

(e) Invoice Elements: Invoices will automatically be rejected if the information required in subparagraph (a) (2) of the Prompt Payment Clause, contained in this Section of the Contract, mailto:FIN-SMB-TSAInvoices@uscg.mil� https://team.ishare.tsa.dhs.gov/Local%20Settings/Local%20Settings/Temporary%20Internet%20Files/Local%20Settings/Temporary%20Internet%20Files/Payment%20Inquiry%20Form� https://www.fincen.uscg.mil/secure/payment.htm�

HSTS01-10-R-HRM157 Page 15 including EFT banking information, Taxpayer Identification Number (TIN), and DUNS number are not included in the invoice. All invoices must be clearly correlate invoiced amounts to the corresponding contract line item number and funding citation.

(f) Supplemental Invoice Documentation: Contractors shall submit all supplemental invoice documentation (e.g. copies of certified time sheets (as applicable), subcontractor invoices, receipts, signed receiving reports, travel vouchers, etc) necessary to approve an invoice along with the original invoice. The Contractor invoice shall contain the information stated in the Prompt Payment Clause in order to be received and processed by FinCen. Invoice charges shall be billed per appropriate Contract Line item Number (CLIN), period of performance and obligated funding. Unless otherwise authorized by fiscal law, funding from one CLIN may not be utilized to offset charges on another CLIN, specifically if it is different accounting and appropriation data. Supplemental invoice documentation required for review and approval of invoices may, at the written direction of the Contracting Officer, be submitted directly to either the Contracting Officer, or the Contracting Officer’s Technical Representative.

(g) Frequency of invoice submission: For fixed price CLINs, completion of each deliverable as accepted by the government.

SPECIAL CONTRACT REQUIREMENTS

1.0 Disclosure Of Information

Information furnished by the Contractor under this contract may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business, or contain trade secrets, proprietary, or personally-identifiable information must be clearly marked.

Any information made available to the Contractor by the Government must be used only for the purpose of carrying out the requirements of this contract and must not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

In performance of this contract, the Contractor assumes responsibility for protection of the confidentiality of Government records and information and must ensure that all work performed by its Subcontractor(s) shall be under the supervision of the Contractor or the Contractor’s employees.

2.0 Publicity And Dissemination Of Contract Information

Publicity releases in connection with this contract shall not be made by the Contractor unless prior written approval has been received from the Contracting Officer.

The Contractor shall not publish, permit to be published, or distribute for public consumption, any information, oral or written, concerning the results or conclusions made pursuant to the performance of this contract, without the prior written consent of the Contracting Officer. Two copies of any material proposed to be published or distributed shall be submitted to the Contracting Officer.

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A minimum of five full business days’ notice is required for requests made in accordance with this provision.

3.0 Non-Personal Services

“Personal services” are those in which contractor personnel would appear to be, in effect, Government employees via the direct supervision and oversight by Government employees. No personal services shall be performed under this contract. No Contractor employee will be directly supervised by a Government employee. All individual Contractor employee assignments, and daily work direction, shall be given by the applicable employee supervisor of the Contractor. If the Contractor believes any Government action or communication has been given that would create a personal services relationship between the Government and any Contractor employee, the Contractor shall promptly notify the Contracting Officer of this communication or action.

The Contractor shall not perform any inherently Governmental actions as defined by FAR 7.500. No Contractor employee shall hold him or herself out to be a Government employee, agent, or representative. No Contractor employee shall state orally or in writing at any time that he or she is acting on behalf of the Government. In all communications in connection with this contract, Contractor employees shall identify themselves as Contractor employees and specify the name of the company for which they work. In all communications with other Government Contractors in connection with this contract, the Contractor employee shall state that they have no authority to in any way change any contract and that if the other Contractor believes this communication to be a direction to change their contract, they should notify the Contracting Officer for that contract and not carry out the direction until a clarification has been issued by the Contracting Officer.

The Contractor shall ensure that all of its employees working on this contract are informed of the substance of this clause. Nothing in this special contract requirement shall limit the Government’s rights in any way under any other term of the contract, including those related to the Government’s right to inspect and accept the services to be performed under this contract. The substance of this special contract requirement shall be included in all subcontracts at any tier.

4.0 Contractor Responsibilities

The Contractor shall provide all management, administrative, clerical, and supervisory functions required for the effective and efficient performance of this contract.

The Government shall not be liable for any injury to the Contractor’s personnel or damage to the Contractor’s property unless such injury or damage is due to negligence on the part of the Government and is recoverable under the Federal Torts Claims Act, or pursuant to another Federal statutory authority.

A smooth and orderly transition between the Contractor and a predecessor or successor Contractor is necessary to ensure minimum disruption to vital Government business. The Contractor shall cooperate fully in the transition.

The Contractor shall adhere to the same professional and ethical standards of conduct required of Government personnel. The Contractor shall not:

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• Discuss with unauthorized persons any information obtained in the performance of work under this contract.

• Conduct business not directly related to this contract on Government premises.

• Use computer systems and/or other Government facilities for company or personal business other than work related; or

• Recruit on Government premises or otherwise act to disrupt official Government business.

5.0 Non-Disclosure Agreements

Non-Disclosure Agreements are required to be signed by all Contractor personnel when their role requires them to come into contact with Sensitive But Unclassified, Government procurement sensitive information, and/or other sensitive information, or proprietary business information from other Contractors (e.g., cost data, plans, and strategies). The recipient certifies in writing that they will take the necessary steps to prevent the unauthorized disclosure and use of information. The Contracting Officer will provide the prescribed non-disclosure forms as necessary to the Contractor when circumstances warrant.

6.0 Advertising Of Award

The contractor shall not refer to contract awards in commercial advertising in such a manner as to state or imply that the product or service provided is endorsed or preferred by the Federal Government or is considered by the Government to be superior to other products or services.

7.0 Major Breach Of Safety Or Security

(a) Safety is the freedom from those conditions that can cause death, injury, occupational illness, damage to or loss of equipment or property, or damage to the environment. Safety is essential to TSA and compliance with safety standards and practices is a material part of this contract. A major breach of safety may constitute a breach of contract that entitles the Government to exercise any of its rights and remedies applicable to material parts of this agreement, including termination for default. A major breach of safety must be related directly to the work on the agreement. A major breach of safety is an act or omission of the Contractor that consists of an accident, incident, or exposure resulting in a fatality, serious injury, or mission failure; or in damage to equipment or property equal to or greater than $1 million; or in any "willful" or "repeat" violation cited by the Occupational Safety and Health Administration (OSHA) or by a state agency operating under an OSHA approved plan.

(b) Security is the condition of safeguarding against espionage, sabotage, crime (including computer crime), or attack. A major breach of security may constitute a breach of contract that entitles the Government to exercise any of its rights and remedies applicable to material parts of this agreement, including termination for default. A major breach of security may occur on or off Government installations, but must be related directly to the work on the agreement. A major breach of security is an act or omission by the Contractor that results in compromise of classified information or sensitive security information or sensitive but unclassified information, including contractor proprietary information, illegal technology transfer, workplace violence resulting in criminal conviction, sabotage, compromise or denial of information technology services, equipment or property damage from vandalism greater than $250,000, or theft greater than $250,000.

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NOTE: Breach of Security for the purposes of this definition should not be confused with breach of security in screening operations.

(c) In the event of a major breach of safety or security, the Contractor shall report the breach to the Contracting Officer. If directed by the Contracting Officer, the Contractor shall conduct its own investigation and report the results to the Government. The Contractor shall cooperate with the Government investigation, if conducted.

8.0 Contractor Staff Training

The contractor shall provide fully trained and experienced personnel. Training of contractor personnel shall be performed by the contractor at its expense, except as directed by the Government through written authorization by the Contracting Officer to meet special requirements peculiar to the contract. Training includes attendance at seminars, symposia or user group conferences. Training will not be authorized for the purpose of keeping contractor personnel abreast of advances in the state-of-the-art or for training contractor employees on equipment, computer languages and computer operating systems that are available on the commercial market or required by a contract. This includes training to obtain or increase proficiency in word processing, spreadsheets, presentations, and electronic mail.

9.0 Employee Termination

The contractor shall notify the Contracting Officer immediately whenever an employee performing work under this contract who has been granted access to government information, information systems, property, or government facilities access terminates employment. The contractor shall be responsible for returning, or ensuring that employees return, all DHS/TSA -issued contractor/employee identification, all other TSA or DHS property, and any security access cards to Government offices issued by a landlord of commercial space.

10.0 Requirements For Handling Sensitive And/Or Proprietary Information

A Access to Official Use Only Information

Any Transportation Security Administration (TSA) Information made available or to which access is provided, and which is marked or should be marked “Official Use Only”, shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract. Disclosure to anyone other than an officer or employee of the contractor or subcontractor at any tier shall require prior written approval of the TSA. Requests to make such disclosure should be addressed to the TSA contracting officer.

B Penalties for Unauthorized Disclosure of Official Use Only Information

Each officer or employee of the contractor or subcontractor at any tier to whom “Official Use Only” information may be made available or disclosed shall be notified in writing by the contractor that “Official Use Only” information disclosed to such officer or employee can be used only for the purpose and to the extent authorized herein, and that further disclosure of any such “Official Use Only” information, by any means, for a purpose or to an extent unauthorized herein, may subject the offender to criminal sanctions imposed by 18 U.S.C. Sections 641 and 3571.

HSTS01-10-R-HRM157 Page 19

Section 641 of 18 U.S.C. provides, in pertinent part, that whoever knowingly converts to his use or the use of another, or without authority sells, conveys, or disposes of any record of the United States or whoever receives the same with the intent to convert it to his use or gain, knowing it to have been converted, shall be guilty of a crime punishable by a fine or imprisoned up to 10 years or both.

PART II CONTRACT CLAUSES

CONTRACT CLAUSES

1.0 Contract Clauses

This contract incorporates the following clauses by reference with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text can be accessed electronically at these internet addresses: FAR clauses http://farsite.hill.af.mil/ and HSAR clauses http://farsite.hill.af.mil/vfhsara.htm.

FAR

Clause Title Date

52.202-1 Definitions Jul-2004

52.212-4 Contract terms and conditions--commercial items Jun 2010

52.227-14 Alternate IV Dec 2007

Rights in Data – General Dec 2007

52.242-13 Bankruptcy Jul 1995 52.242-15 Stop-work order Aug 1989 52.242-17 Government Delay of Work Apr 1984 52.245-1 Government property June 2007

HSAR

Clauses Title Date

3052.215-70 Key Personnel or Facilities Dec 2003 3052.242-71 Dissemination of contract information Dec 2003

3052.242-72 Contracting Officer’s Technical Representative Dec 2003

3052.245-70 Government Property Reports Aug 2008

2.0 - Additional Contract Clauses And Provisions Included In Full Text This contract incorporates the following clauses in full text.

http://farsite.hill.af.mil/� http://farsite.hill.af.mil/vfhsara.htm�

HSTS01-10-R-HRM157 Page 20

52.204-1 - Approval of Contract (Dec 1989) This contract is subject to the written approval of the Contracting Officer and shall not be binding until so approved.

(End of clause)

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders—

Commercial Items (Jul 2010)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)).

___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 253g and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (Pub. L. 110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2010) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) 52.204-11, American Recovery and Reinvestment Act—Reporting Requirements (Jul 2010) (Pub. L. 111-5).

__ (6) 52.219-3, Notice of Total HUBZone Set-Aside (Jan 1999) (15 U.S.C. 657a).

__ (7) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (JULY 2005) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (8) [Reserved] _X_ (9)(i) 52.219-6, Notice of Total Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-6.

__ (iii) Alternate II (Mar 2004) of 52.219-6.

__ (10)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

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HSTS01-10-R-HRM157 Page 21

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (11) 52.219-8, Utilization of Small Business Concerns (May 2004) (15 U.S.C. 637(d)(2) and (3)).

__ (12)(i) 52.219-9, Small Business Subcontracting Plan (Jul 2010) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Jul 2010) of 52.219-9.

_X_ (13) 52.219-14, Limitations on Subcontracting (Dec 1996) (15 U.S.C. 637(a)(14)).

__ (14) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (15)(i) 52.219-23, Notice of Price Evaluation Adjustment for Small Disadvantaged Business Concerns (OCT 2008) (10 U.S.C. 2323) (if the offeror elects to waive the adjustment, it shall so indicate in its offer).

__ (ii) Alternate I (June 2003) of 52.219-23.

__ (16) 52.219-25, Small Disadvantaged Business Participation Program—Disadvantaged Status and Reporting (Apr 2008) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

__ (17) 52.219-26, Small Disadvantaged Business Participation Program— Incentive Subcontracting (Oct 2000) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323).

__ (18) 52.219-27, Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside (May 2004) (15 U.S.C. 657 f).

_X_ (19) 52.219-28, Post Award Small Business Program Rerepresentation (Apr 2009) (15 U.S.C.

632(a)(2)).

_X_ (20) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X_ (21) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jul 2010) (E.O. 13126).

_X_ (22) 52.222-21, Prohibition of Segregated Facilities (Feb 1999).

_X_ (23) 52.222-26, Equal Opportunity (Mar 2007) (E.O. 11246).

_X_ (24) 52.222-35, Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans (Sept 2006) (38 U.S.C. 4212).

_X_ (25) 52.222-36, Affirmative Action for Workers with Disabilities (Jun 1998) (29 U.S.C. 793).

_X_ (26) 52.222-37, Employment Reports on Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans (Sept 2006) (38 U.S.C. 4212).

_X_ (27) 52.222-54, Employment Eligibility Verification (JAN 2009). (Executive Order 12989).

(Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (28)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (29) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C.

8259b).

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