PAST_PERFORMANCE_QUESTIONNAIRE.doc

ATTACHMENT C

PAST PERFORMANCE QUESTIONNAIRE

Key:

Outstanding – Contractor, on balance, exceeded client expectations and requirements

Satisfactory – Contractor, on balance, met customer expectations and requirements

Unsatisfactory – Contractor, on balance, was either marginal or did not meet customer expectations and requirements

Other – The element is not applicable, no data has been obtained, or additional comments are provided

Telephone Interview conducted by: __________________________________

Company that provided the reference: ________________________________

Name of Individual/phone number: ___________________________________

Company that Performed the Work: ___________________________________

Description of the Type of Work Performed: _________________________________________

Size, Scope and Complexity of the Effort: ___________________________________________

1. QUALITY OF SOLUTION: The Contractor comprehended the goals, thoroughly researched the issues, and presented a comprehensive, complete, feasible, and effective solution. (Met the needs and performed successfully).

2. EFFECTIVE AND EFFICIENT USE OF RESOURCES: The Contractor deployed, in a timely manner, the proper amount and type of personnel, facilities and other resources to support the project. Use of subcontractors was appropriate in supporting the project.

3. COMMUNICATION: The Contractor worked and communicated well with client management, staff, and contracting officials as well as with his or her own staff and subcontractors.

4. TIMELINESS OF PERFORMANCE: The Contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

5. CUSTOMER SATISFACTION: The Contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

6. RESPONSIVENESS AND ATTENTIVENESS: The Contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

7. COST CONTROL: The Contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

For #8 and #9 please answer "Yes" or "No", as appropriate

8. Given the choice would you do business with this Contractor again?

9. Did either you or the Contractor have to resort to litigation to resolve problems?