PASTPERFORMANCELETTERANDQUESTIONNAIRE.DOC

Attachment C

Attachment C

PAST PERFORMANCE QUESTIONNAIRE

PLEASE RETURN THIS PACKAGE TO THE CONTRACTOR BY ___________

The Federal Emergency Management Agency recently released a solicitation. This procurement is to support the selection of the Bureau and Statistical Agent (B&SA) contractor for the NFIP. Offerors were asked to provide information on contracts, similar in size and complexity to the procurement, on which they had performed in the past. An offeror may submit you as a reference for past performance. (See blocks 1 & 2 below)

We need your opinion on how well the Contractor performed on this contract. Please fill out the attached questionnaire and return it to the Offeror in an envelope both taped and signed across the seal. FEMA may contact you to clarify or verify any information provided.

Your input will be confidential. Please note your comments will be used to form the basis for evaluation of this offeror. Thank you in advance for your assistance. If you have any questions, please contact, Terry Vann Ellis, Contract Specialist, on (202)646-3584 or by email at Veronica.key@dhs.gov or Sam.Ansani@dhs.gov

CERTIFICATION

By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified in Block 1 below.

Block 1. Contractor | Block 2. Contract Name/Identifier |

I HEREBY CERTIFY THAT THE INFORMATION PROVIDED IN THIS QUESTIONNAIRE IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

Evaluator’s Printed Name Title/Role (e.g. Program Manager, Contracting Officer)

Evaluator’s Mailing Address (Agency, Bldg/Rm, Street, City, State, Zip

Evaluator’s Signature

Date

Phone

Fax

INSTRUCTIONS

Two forms are provided to document your opinion: 1) Performance Rating Form; and 2) Supplemental Comment Form. Please fill out each form in accordance with the instructions provided on each. Please use the following standards in arriving at your rating:

Outstanding - Contractor, on balance, exceeded client expectations and requirements

Satisfactory - Contractor, on balance, met customer expectations and requirements

Unsatisfactory - Contractor, on balance, was either marginal or did not meet customer expectations and requirements

Other - The element is not applicable, no data has been obtained, or additional comments are provided

Please mark the column to the right of each element that most appropriately reflects your experience with this contractor. Please use the additional page to discuss more fully any of the elements. Whenever you mark “Other”, please provide comments.

1. QUALITY OF SOLUTION: The contractor comprehended the goals, thoroughly researched the problem, and presented a comprehensive, complete, feasible, and effective solution. (Met the needs and performed successfully).

2. EFFECTIVE AND EFFICIENT USE OF RESOURCES: The Contractor deployed, in a timely manner, the proper amount and type of personnel, facilities, and other resources to support the project. Use of subcontractors was appropriate in supporting the project.

3. COMMUNICATION: The contractor worked and communicated well with client management, staff, and contracting officials as well as with his or her own staff and subcontractors.

4. TIMELINESS OF PERFORMANCE: The contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

5. CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

6. RESPONSIVENESS AND ATTENTIVENESS: The contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

7. COST CONTROL: The contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

For #8 and #9 please answer "Yes" or "No" as appropriate

8. Given the choice would you do business with this contractor again?

9. Did either you or the contractor have to resort to litigation to resolve problems?

Supplemental Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Performance Element #1, Quality of Solution:

Performance Element #2, Effective and Efficient Use of Resources:

Performance Element #3, Communication:

Performance Element #4, Timeliness of Performance:

Performance Element #5, Customer Satisfaction:

Performance Element #6, Responsiveness and Attentiveness:

Performance Element #7, Cost Control:

Question #8, Given the choice would you do business with this contractor again?:

Question #9, Did either you or the contractor have to resort to litigation to resolve problems?:

Additional Comments.