RFP Attachment 3.doc

ATTACHMENT #3

PAST PERFORMANCE QUESTIONNAIRE

National Emergency Training Center (NETC) Library and Archive Support Services

PLEASE RETURN THIS PACKAGE TO THE CONTRACTOR BY ___________

The Department of Homeland Security (DHS)/FEMA/United States Fire Administration, recently released a solicitation for a contractor for NETC Library and Archive Support Services. Offerors were asked to provide information on contracts similar in nature, size and complexity to the present requirement on which they had performed in the past. An offeror may submit you as a reference for past performance. (See blocks 1 & 2 below).

We need your opinion on how well the contractor performed on this contract. Please fill out the attached questionnaire and return it to the offeror in an envelope both taped and signed across the seal. DHS/FEMA may contact you to clarify or verify any information provided.

Your input will be confidential. Please note your comments will be used to form the basis for evaluation of this offeror. Thank you in advance for your assistance. If you have any questions, please contact, Teresa Dingle, Contract Specialist, on (301) 447-1077 or by email at teresa.dingle@dhs.gov.

CERTIFICATION

By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified in Block 1 below.

Block 1. Contractor |

Block 2. Contract Name/Identifier |

I HEREBY CERTIFY THAT THE INFORMATION PROVIDED IN THIS QUESTIONNAIRE IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

Evaluator’s Printed Name Title/Role (e.g. Program Manager, Contracting Officer)

Evaluator’s Mailing Address (Agency, Bldg/Room, Street, City, State, Zip)

Evaluator’s Signature

Date

Phone

Fax

INSTRUCTIONS

Two forms are provided to document your opinion: 1) Performance Rating Form; and 2) Supplemental Comment Form. Please fill out each form in accordance with the instructions provided on each. Please use the following standards in arriving at your rating:

Outstanding - Contractor, on balance, exceeded client expectations and requirements

Satisfactory - Contractor, on balance, met customer expectations and requirements

Unsatisfactory - Contractor, on balance, was either marginal or did not meet customer expectations and requirements

Other - The element is not applicable, no data has been obtained, or additional comments are provided

1. QUALITY OF SOLUTION: The contractor comprehended the goals, thoroughly researched the problem, and presented a comprehensive, complete, feasible, and effective solution. (Met the needs and performed successfully).

2. EFFECTIVE AND EFFICIENT USE OF RESOURCES: The contractor deployed, in a timely manner, the proper amount and type of personnel, facilities and other resources to support the project. Use of subcontractors was appropriate in supporting the project.

3. COMMUNICATION: The contractor worked and communicated well with client management, staff, and contracting officials as well as with his or her own staff and subcontractors.

4. TIMELINESS OF PERFORMANCE: The contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

5. CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

6. RESPONSIVENESS AND ATTENTIVESNESS: The contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

7. COST CONTROL: The contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

For #8 and #9 please answer "Yes" or "No" as appropriate

8. Given the choice would you do business with this contractor again?

9. Did either you or the contractor have to resort to litigation to resolve problems?

Supplemental Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Performance Element #1, Quality of Solution:

Performance Element #2, Effective and Efficient Use of Resources:

Performance Element #3, Communication:

Performance Element #4, Timeliness of Performance:

Performance Element #5, Customer Satisfaction:

Performance Element #6, Responsiveness and Attentiveness:

Performance Element #7, Cost Control:

Question #8, Given the choice would you do business with this contractor again?

Question #9, Did either you or the contractor have to resort to litigation to resolve problems?

Additional Comments.

CLIENT AUTHORIZATION LETTER

DEAR “CLIENT”:

We are currently responding to the U.S. Department of Homeland Security (DHS)/FEMA/U.S. Fire Administration Request for Proposal No. HSFEEM-09-R-0027 for the procurement of support to DHS/FEMA/USFA for NETC Library and Archive Support Services.

DHS/FEMA is placing increased emphasis in their procurements on past performance as a source selection factor. They are requiring that clients of entities responding to their solicitations be identified and their participation in the evaluation process be requested. In the event you are contacted for verification and/or information on work we have performed, you are hereby authorized to respond to those inquiries.

We have identified Mr./Ms.

of your organization as the point of contact based on their knowledge concerning our work. Please provide your comments on the attached “Past Performance Questionnaire” and return them to me at the following address in a sealed envelope, signed and taped across the seal. Please return the questionnaire by

[ ENTER YOUR COMPANY’S NAME, POINT OF CONTACT, AND ADDRESS HERE]

Your cooperation is appreciated. Any questions may be directed to:

Sincerely,