Attachment I-Training Support Services for the USCG Training System.pdf

ATTACHMENT I

CONTRACTOR TRAINING SUPPORT SERVICES FOR THE U.S. COAST GUARD TRAINING SYSTEM

CONTRACT

PERFORMANCE WORK STATEMENT

23 MARCH 2010

1.0 GENERAL.

1.1 SCOPE.

The United States Coast Guard (USCG) Force Readiness Command, Performance, Training and Education Branch, FC-51, is responsible for managing the training, education, and development programs to meet the needs of USCG active duty, reserve, civilian, and auxiliary personnel. The purpose of this Indefinite Delivery Indefinite Quantity (IDIQ) contract is to obtain Contractor instructional, administrative, and training support services for the United States Coast Guard (USCG) at various training sites throughout the USCG.

Contractor support services shall include Program Management, Performance Analysis, Instructional Systems Development (Analysis, Design, Development, Implementation, and Evaluation), Support Services and Training Delivery.

Task Orders under this contract are expected to be performance based.

1.2 BACKGROUND.

The USCG has undergone dramatic workforce growth in the last decade resulting from changing maritime homeland security needs. USCG Training Centers (TRACEN) and other USCG units have undertaken a tremendous workload to increase training capacity, and to ensure other support for Coast Guard personnel.

All organic resources are being consumed by these efforts. Additional assistance is required to ensure that the USCG is supported and is staffed with properly trained people for USCG cutters, boats, aircraft, equipment and facilities. There is an ongoing need for Performance Analysis, Curriculum Development, training administrative and Instructional staff support at USCG training sites. As the workforce increases, new rating implementations, and additional marine safety training needs have led to increases in throughput requirements for basic and advance personnel training. As a result FC-51 requires assistance to properly train USCG personnel operating USCG Cutters, boats, aircraft, equipment and facilities. This support is critical to USCG’s ability to meet ongoing missions and expanded homeland security requirements that evolved to combat terrorism and maintain security such as responsibilities stemming from the Maritime Transportation Security Act (MTSA). Contractor support services are required to continue to effectively carry out the USCG training and education mission. USCG FC-51 anticipates the awarded contractor to provide the following courses on the Training Services IDIQ: Air Station Communications Support Instruction, Apprentice Leadership Instruction, Aviation Survival Technician Instruction, Aviation C4ISR Instruction, Avionics Electrical Technician Instruction, Basic Tactical Operators Course/Advanced Marksmanship Instructors, Boatswain’s Mate Instruction, IT Info Systems Instruction, IT Telecom Instruction, eOn/Nortel Instruction, Operational Specialist - Communications Instruction, Operational Specialist - Navigation Instruction, Maritime Law Enforcement Instruction, USCG Enlisted Accession Training Instruction, Marine Science Technician Instruction, Explosives Handling Instruction, Electronics Technician Instruction, Electricians Mate Instruction, Gunners Mate Instruction, Weapons Systems Operator Instruction, Machinist Technician Instruction, Medical Schools Health Services/EMS Instruction, Storekeeper Instruction, Food Service Instruction, Yeoman Instruction, Damage Controlman Instruction, Instructor Development Course Instruction, Course Designer Course Instruction, Intelligence Specialist Instruction and Command Center Watchstander Instruction. There is a need to provide instruction and curricula management of the above courses, as well as others.

1.2.1 USCG Curriculum Development Processes. Curriculum development generally comes from one of two processes:

1.2.1.1 “A” School Curriculum. The “A” school curriculum is the training provided to occupational apprentices. An occupational analysis is conducted every 3 to 4 years where the population of the occupation is surveyed regarding the tasks performed in the field. This data is compared against current requirements called Enlisted Performance Qualifications. A group of senior members of the occupation (called rating) as well as a sampling of current performers in the field, review the data and current qualifications and make changes. These changes (new/revised Enlisted Performance Qualifications) become the basis for modifying the USCG curriculum.

1.2.1.2 “C” School Curriculum. The “C” schools, advanced training, comes about through the application of Human Performance Technology – specifically, by conducting a Front-End Analysis (FEA). USCG conducts a “New Performance Planning FEA” when the tasks to be performed in the field are new or involve new equipment, new missions, and/or new procedures. When it is determined existing performance in the field is deficient, a “Diagnostic FEA” is conducted. In either case, the USCG will collect additional data regarding those tasks which require training. Frequency, importance, difficulty, criteria for successful performance, tools required, positive and negative influences and other information collected become the inputs for training design.

1.2.1.3 Curriculum Development Methodology. The USCG curriculum development follows the Accomplishment Based Curriculum Development process and is consistent with the Analysis-Design- Development-Implementation-Evaluation (ADDIE) model. Essentially, the USCG’s process distinguishes between those tasks that should be taught to memory (based on a rubric of consequences of error, frequency of performance and difficulty or complexity of the task itself) and those that could be documented in a job aid. For the tasks that should be taught to memory – the USCG applies the science of learning to match instructional strategies for discriminations and generalizations appropriately.

1.3 CONTRACTOR PERSONNEL.

1.3.1 Program Manager and Site Team Leads.

1.3.1.1 Program Manager. The Contractor shall provide a Program Manager who shall be responsible for all Contractor work performed under this contract. The Program Manager is further designated as Key by the Government (see PWS 1.4).

1.3.1.1.1 The Program Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Technical Representative (COTR). It is anticipated that the Program Manager shall be one of the senior level employees provided by the Contractor for this work effort. The name of Program Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Program Manager, shall be provided to the Government as part of the Contractor's proposal. During any absence of the Program Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Program Manager and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace the Program Manager without prior approval from the Contracting Officer.

1.3.1.1.2 The Program Manager shall be available to the COTR via telephone between the hours of 0800 and 1730 Eastern Time, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within three (3) hours of notification.

1.3.1.2 Site Team Leads. (Per Site) The Contractor shall provide a Site Team Lead per site who shall be responsible for Contractor work performed under orders against this contract. The Site Team Leads shall be identified on individual task orders and are further designated as Key by the Government (see PWS 1.4).

1.3.1.2.1 The Site Team Leads shall be a single point of contact for the Sub-Contracting Officer’s Technical Representatives (Sub-COTR). The Sub-COTR’s are designated by the Contracting Officer for specific aspects of the contract, in accordance with DHS Management Directive (MD 0780.1). It is anticipated that the Site Team Leads shall be senior level employees provided by the Contractor for this work effort.

The name of Site Team Leads, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Site Team Leads, shall be provided to the Government as part of the Contractor's proposal.

During any absence of the Site Team Leads, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Site Team Leads and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace a Site Team Leads without prior written acknowledgement from the Contracting Officer.

1.3.1.2.2 The Site Team Leads shall be available to the Sub-COTR via telephone between the hours of 0800 and 1730 EST(for East Coast Site Team Leads), 0800 1730 PST (for West Coast Site Team Leads) Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within three (3) hours of notification.

1.3.2 Qualified Personnel. The Contractor shall provide qualified personnel to perform all requirements specified in task orders awarded under this Contract. All Contractor employees supporting task orders under this Contract shall also be citizens of the United States.

1.3.2.1 Program Manager.

Program Manager is further designated as Key by the Government (see PWS 1.4).

• Must possess either a Bachelors degree in Education and 6 years experience in all phases of technical training or a minimum of 10 years experience in technical training with at least 4 years military instructor experience in electronics, telecommunications or information technology training fields.

And

• A minimum of 5 years of technical program management experience.

And

• Certified Master Training Specialist and Curriculum Development Expert.

Or

• Equivalent educational credentials and professional experience.

And

• Proficient in the following Microsoft applications: Word, Excel, PowerPoint, Outlook.

1.3.2.2 Site Team Leads.

Site Team Leads are further designated as Key by the Government (see PWS 1.4).

• Must possess a minimum of 5 years of technical program management experience.

And

• Certified Master Training Specialist and Curriculum Development Expert.

And

• Proficient in the following Microsoft applications: Word, Excel, PowerPoint, Outlook.

1.3.2.3 Performance Analysts

• Must possess a Bachelors degree in Education, Human Resource Development or similar fields.

• Either a Master’s degree in Instructional Systems, Instructional Systems Technology, Instructional & Performance Technology or Education (with a concentration in Educational Technology) or 5 years experience in a related field or an acceptable equivalent combination of education and training.

And

• A minimum of one year experience conducting performance analyses or Front End Analyses.

And

• Proficient in using Microsoft Word, Outlook, Excel, PowerPoint and computer graphics programs.

1.3.2.4 Instructional Designer.

• Must posses either a Master’s degree in Instructional Systems, Instructional Systems Technology, Instructional & Performance Technology or Education (with a concentration in Educational Technology) or 5 years work experience in a related field or an acceptable equivalent combination of education and training.

And

• A minimum of two years experience using the Instructional Systems Development (ISD) process in the development of courses and training interventions.

And

• Proficient in using Microsoft Word, Outlook, Excel, PowerPoint and computer graphics programs.

And

• Ensure ability to work with or employ joint service curriculum.

1.3.2.5 Technical Writer.

• must possess BS/BA degree, preferably in English, engineering, business, or the sciences is required in addition to proficiency with the Microsoft Office Suite (Project, Word, PowerPoint, and Excel). Requires 5-8 years technical writing experience. Prior experience with all or most of the following is desired:

• Highly proficient in developing written documents and briefing materials expected

• Experience supporting working groups, studies and analysis, document reviews, and coordinates meetings as directed

• Creation of document templates and style guides.4. Knowledge of and ability to uses various word-processing and desktop publishing software applications

• Experience with user guides for software applications, security plans, test plans, etc

• Experience in following style guides and Data Item Descriptions

• Ability to recognize grammatical and formatting errors in client document deliverables

• Experience working with developers and engineers in the support of technical documentation

• Understanding of Data Communications Technology

• Understanding of Department of Defense (DoD) and Department of Homeland Security (DHS)

1.3.2.6 Technical Training Instructors (All locations)

• Must possess a minimum of 10 years experience as a Coast Guard or Navy Subject Matter Expert in the Rating specialty required, or an equivalent Military Occupational Specialty (MOS) from another military service (Air Force, Army, Navy or Marine Corps), or equivalent experience and education in the civilian sector. Experience aboard a variety of floating and shore units is preferable.

• A minimum of one year experience as a primary classroom instructor providing training, preferably with a Certified Technical Trainer (CTT) certification or an equivalent Military Occupational Specialty (MOS) code.

• Speak fluent English.

• Proficient in using Microsoft Word, Outlook, Excel, PowerPoint and computer graphics programs.

1.3.2.6.1 Apprentice Leadership Instructor

• Must meet the physical fitness standards set in the TRACEN Cape May Recruit Training Standard Operating Procedures for Company Commanders, must be within Commandant Weight Standards and must present same neat, orderly and military appearance required of Company Commanders.

Prior military experiences alone will not satisfy this requirement and prior military experience is not required. These items are required to ensure that the instructor is able to provide a seamless transition between military and contract instructors - one of the instructional strategies of the Basic Training program is that our instructors must model desired behavior, appearance, demeanor and performance at all times. Training will be lecture and scenario based and may include an aggressive Level 2 training evaluation program that will be used to determine instructor effectiveness. One year prior successful instructor experience, regardless of content, is required.

Experience, education and skills must clearly indicate the instructor’s willingness and capability of completing the TRACEN Cape May instructor qualification process within three months of reporting aboard.

1.3.2.6.2 Aviation Survival Technician (AST) Instructor.

• Instructional expertise includes: curriculum maintenance, including updates and changes; tracking required training for (AST) Aviation Survival Technician / Rescue Swimmer instructors; logging and tracking maintenance due on staff life support gear in (ACMS) Aircraft Computerized Maintenance System, scheduling all egress 9D5 “dunker” and low pressure chamber training with the Navy, Marine Corps and Air Force for all students; tracking staff flight time on the electronic aviation logbook (EAL); assisting staff with instructional and administrative tasks as required, including demonstrated basic knowledge of and rudimentary proficiency with industrial sewing and Aviation Life Support Equipment (ALSE). Meets the requirements called out in section 1.3.2.5.

• Expertise and experience required for instructional duties in subject areas including requirement to meet the Rescue Swimmer physical fitness standards IAW M3710.4 (series). This position requires extreme physical exertion teaching in-water rescue tactics including practice and test scenarios where full participation of the instructor allows students to demonstrate their techniques with/on the instructor. Must possess the knowledge and ability to facilitate in fast-paced, in-water rescue scenario-driven role-playing situations and provide timely feedback, guidance and/or remediation on student’s performance. Facilitates delivery of demanding physical conditioning training, rescue training and testing procedures in an extremely dynamic environment. Expertise includes prior qualification and practical experience as a Rescue Swimmer. Expert skills, knowledge and outstanding physical condition are required to deliver this area of instruction. Practical experience may be accepted in lieu of classroom instructor experience at the discretion of Training Division, ATTC.

1.3.2.6.3 Aviation C4ISR (Command, Control, Communications, Computers, Intelligence, Surveillance, & Reconnaissance) Instructor.

• Must possess a Bachelor’s degree with 24 semester hours in education related studies, or 12 semester hours in instructional methods/ curriculum development and 12 hours of course work in adult education. Must have a minimum of 3 yrs of professional teaching experience in the field of C4ISR or aviation related technology.

• Must possess a combination of education and experience consisting of: Courses equivalent to an Associates degree. Previously qualified as C4ISR System Operator with a minimum of five (5) years experience operating global command and control systems (and) be a Military Instructor Training school graduate with 3 years instructor experience. In-depth knowledge and/or experience as a U.S. Coast Guard (or U.S. Navy, U.S. Marine Corps, U.S. Army, U.S. Air Force equivalent) surveillance systems operator or communications system operator , rated at E-6 or above, preferably with experience aboard a variety of shore, afloat and/or aviation units.

1.3.2.6.4 Avionics Electrical Technician (AET) Instructor

• Instructional expertise includes curriculum maintenance, including updates and changes; have extensive practical experience in Avionics and Electrical system theory of operation and troubleshooting. Have prior field experience working within military aviation maintenance. Have a working knowledge of NAVAIR/AFTO Publications.

1.3.2.6.5 Basic Tactical Operators Course (BTOC)/Advanced Marksmanship Instructor (AMI) Instructors

• The contract instructors required to assist the government in the delivery of BTOC shall have the specific qualifications, and experience as outlined below:

• Multiple years of experience as an Instructor for combat marksmanship and close quarters combat.

Must be extremely knowledgeable of safety requirements for setting up shoot house scenarios.

• Graduate of a certified instructor trainer course.

• Experience as a maritime tactical assault team member from U.S. Navy SEALs, FBI Hostage

Rescue Team (HRT), U.S. Secret Service Counter Assault Team, or United States Border Patrol Tactical Unit (BORTAC).

• Experience in current infiltration/exfiltration tactics, techniques, and procedures, including but not limited to fast rope insertion/extraction, and hook and climb operations.

• Experience in Special Operations / tactical boat assault operations, noncompliant/opposed vessel boarding operations, and synchronization of helicopter and boat assault operations.

• Experience in ballistic mechanical/manual special operations breaching techniques.

1.3.2.6.6 Boatswain’s Mate (BM) Instructor.

• Must possess experience as Quartermaster of the Watch, or Deck Watch Officer, or Coxswain, or civilian equivalency. Instructional expertise includes: Deck Watch Officer Navigation Rules Exam;

expert in the field of shipboard navigation to include celestial observations. Instructional knowledge and expertise includes: Possessing experience as Quartermaster of the Watch or Deck Watch Officer or Coxswain or civilian equivalency

• Perform all tasks in a traditional classroom setting and/or while underway on a Coast Guard vessel;

Be physically capable of performing tasks associated with the role of an able body seaman.

• Applicants must be able to perform as an instructor while underway for 6-8 hours per day year round. Personal protective gear would be provided by the Coast Guard.

1.3.2.6.7 Boatswain’s Mate (BM) Instructor (Underway)

• Instructional knowledge and expertise includes:

• Possessing experience as Quartermaster of the Watch or Deck Watch Officer or Coxswain or civilian equivalency

• Perform all tasks in a traditional classroom setting and/or while underway on a Coast Guard vessel.

• Be physically capable of performing tasks associated with the role of an able body seaman.

• Applicants must be able to perform as an instructor while underway for 6-8 hours per day year round. Personal protective gear would be provided by the Coast Guard.

1.3.2.6.8 CMplus Maintenance Management Instructor

• Shall be proficient in the use of the following software/web based tools: Configuration Management

Plus (CMplus) Software; PMSViewer (Preventive Maintenance System) Software; Maintenance Management System (MMS) web based tool; Legacy PMS Feedback Form (web based tool)

• Shall provide instruction for the established modules of this course: Basic CMplus System Administration; Master Tasks; Maintenance Schedules; Maintenance Tasks; Hourly Maintenance Tasks; Local Maintenance Procedures; Corrective Maintenance Actions (CMA)Casualty Report (CASREP); Current Ships Maintenance Projects (CSMP); Shore Maintenance Projects (SMP);

Maintenance History; Update Configuration Item (CI) Data; Basic CMplus; Supply; Physical Inventory; Feedback Forms; PMS Viewer.

1.3.2.6.9 Command Center Watchstander Instructor.

• Instructional knowledge and expertise includes: Effective Response Coordination; Evaluate the response action and coordinate the response activity; Effective Mitigation Coordination; Direct mission response and provide advice on case suspension; Maritime Domain Awareness; Collect, analyze and disseminate information and intelligence on all activities and elements that threaten the safety, security or environment in the U.S. maritime domain and prepare the Common Operational Picture. Unified Command and Control; Ensure integrated conduct of operations; Ensure coordinated leveraging of maritime partner relationships; Provide foresight in planning and coordinate employment of assets and capabilities within AOR. Ports, Waterways and Coastal Management; Maintain accessible data on maritime activities and incidents; Develop and promulgate appropriate Notice to Mariners, UMIB and Security Alerts. Communication; Manage various communications equipment, respond to various distress alerts and provide communications support within SCC or AOR response activities.

• Information Security Management; Obtain access to the use of databases and information and manage the locally developed situation display.

1.3.2.6.10 Contingency Preparedness and Response Management School Instructor.

• Instructional knowledge and expertise includes: Practical knowledge of emergency response, planning, preparedness, and exercise principles related to the U.S. Coast Guard, Department of Homeland Security, Federal Emergency Management Agency, Department of Defense, Environmental Protection Agency and all supporting federal, state, and local agencies operating under the National Response Framework. Practical knowledge of regional and port level committees including: Regional Response Teams, Regional Interagency Steering Committees, Area Maritime Security Committee, Area Committee, Port Readiness Committee, and Harbor Safety Committee.

• Practical knowledge of Coast Guard regulatory authorities: Captain of the Port (COTP), Federal On- Scene Coordinator (FOSC), and Federal maritime Security Coordinator (FMSC)

• Practical knowledge in the application of Coast Guard and Department of Homeland Security response policy and guidance related to environmental and disaster response planning

• Ability to prepare and present technical information in a traditional classroom setting

• Ability to provide instruction and delivery of curriculum in CPRM courses and Incident Command

System (ICS) Courses, and various training workshops and seminars (resident and/or exportable).

1.3.2.6.11 Damage Control (DC) Instructor.

• Instructional expertise includes: basic welding electricity; shielded metal arc welding fundamentals;

welding high yield steels; welding safety; air carbon arc cutting; aluminum characteristics, identification, and uses; gas metal arc welding; and gas tungsten arc welding. Expert skills and knowledge are required to deliver instructions.

1.3.2.6.12 Electricians Mate (EM) Instructor.

• Instructional expertise includes: basic physics; AC/DC circuit theory; AC/DC generators and motors theory; electronic circuit theory; Boolean algebra; installation, maintenance, and repair of shipboard and shore power distribution and distribution systems; shipboard navigation systems; signal lights;

interior communications systems; and small boat electrical systems.

1.3.2.6.13 Electronics Technician School Instructor (ET) Instructor.

• Instructional expertise includes: Direct Current Circuits; Alternating Current Circuits;

electromechanical devices and systems; digital circuits; semiconductors; operation and maintenance of AC/DC power supplies; basic soldering techniques; electrical safety; operation and maintenance of RF electronic circuitry; operation and maintenance of RADAR systems; operation of microprocessors; power supply operation and maintenance; use of various types of test equipment used in the maintenance and repair of electronic equipment; and troubleshooting procedures.

Expert skills and knowledge are required to deliver instructions.

1.3.2.6.14 Enlisted Accessions Training Instructor.

• Must meet the physical fitness standards set in the TRACEN Cape May Recruit Training Standard Operating Procedures for Company Commanders, must be within Commandant Weight Standards and must present same neat, orderly and military appearance required of Company Commanders.

Prior military experiences alone will not satisfy this requirement and prior military experience is not required. These items are required to ensure that the instructor is able to provide a seamless transition between military and contract instructors - one of the instructional strategies of the Basic Training program is that our instructors must model desired behavior, appearance, demeanor and performance at all times. Training will be lecture and scenario based and may include an aggressive Level 2 training evaluation program that will be used to determine instructor effectiveness. One year prior successful instructor experience, regardless of content, is required.

Experience, education and skills must clearly indicate the instructor’s willingness and capability of completing the TRACEN Cape May instructor qualification process within three months of reporting aboard.

1.3.2.6.15 Explosives Handling Supervisor (EHS) Instructor.

• Instructional expertise includes: experience supervising explosive loads operations at designated waterfront facilities or DOD facilities. Must have a minimum of 4 years direct work experience in Explosive Handling/Loading in the Marine Industry or at DOD Marine Ocean Terminal facilities with an emphasis on the items listed in III (C & D). Instructional expertise required Hazardous Materials (HAZMAT) Transportation Regulations, Designated Waterfront Facility requirements, and Vessel Cargo Rigging. Expert skills and knowledge are required to deliver instructions.

1.3.2.6.16 Food Service Specialist (FS) Instructor.

• Must possess professional experience teaching adult education courses in the field of food service Or Must possess a combination of education and experience: Courses equivalent to FS “A” School;

have worked in food service as a cook, manager, baker, and have instructor experience; in-depth knowledge and/or experience as a U.S. Coast Guard (or U. S. Navy, U.S. Marine Corps, U.S. Army, U.S. Air Force equivalent) Food Service Specialist rated at E-6 or above, preferably with experience aboard a variety of shore and afloat units.

• Must pass an approved medical screening for contagious disease provided by the Contractor.

1.3.2.5.17 Gunners Mate (GM) Instructor.

• This position will be 80% Equipment Maintenance Technician, focused on the MK75 weapon system, and 20% Instructor. Instructional expertise includes: USCG Weapons Systems; MK 75 Maintenance and Operations; small arms; DC electricity and symbology; and ordnance administration. Experience as a Shipboard Combat Systems Training Team member is required.

Expert skills and knowledge are required to deliver instruction.

1.3.2.6.18 Information Systems Technician; Information Systems (IT) Instructor.

• Instructional expertise includes: Data Networks; Network Hardware; Client/Server Environments;

Microsoft XP; Microsoft NT; Windows 2003; Microsoft Office; Microsoft Exchange/Outlook; and future Coast Guard adopted operating systems and software applications; use of various types of test equipment used in the maintenance and repair computer related equipment, troubleshooting procedures and other information systems related courses developed within the Information Systems Technician School. Expertise required in: troubleshooting procedures; electrical safety;

basic first aid; Cardiopulmonary Resuscitation (CPR); and reading network diagrams. Additionally, expert skills and knowledge are required to deliver instructions. Meets the requirements called out in section 1.3.2.5.

1.3.2.6.19 Information Systems Technician; Telecommunications eOn and Nortel / (IT) Instructor.

• Instructional expertise includes: Telephony; Cable Plant systems (Inside & Outside); Private Branch Exchanges (PBX); Electronic Key Systems (EKS); Fiber Optic cabling and distribution; Public Address Systems; Automated Attendant and Voice Mail Systems (VMS); Special Circuits; use of various types of test equipment used in the maintenance and repair of telecommunications equipment, troubleshooting procedures and other telecommunications related courses developed within the Information Systems Technician school. Expert skills and knowledge are required to deliver instructions.

• Instructional expertise includes: PBX experience with the Nortel Meridian or DMS products; EKS experience with the eOn Millennium products; Voice Messaging Exchange (VMX) experience with Call Pilot, Meridian Mail or eOn Voice Processing System; troubleshooting procedures; electrical safety; basic first aid; CPR; reading network diagrams; basic understanding of electronics theory and operating principles; the application(s) of existing and planned technology to communications requirements, equipment interoperability and compatibility. Expert skills and knowledge are required to deliver instruction. Meets the requirements called out in PWS 1.3.2.5.

1.3.2.6.20 Information Technology Instructor

• Instructional expertise includes: Coast Guard standard workstation system management and web authoring software/hardware training. The Contractor shall also be available to provide one-on-one instruction as requested by the On-site Technical Point of Contact. The Contractor shall design, develop and provide instructional plans, classroom presentations and training aids and provide to the On-site Technical Point of Contact for review and comments.

• The instructor shall provide recommendations and solutions in the area of performance based computer training and shall manage and maintain classroom computer systems and perform all necessary troubleshooting, hardware/software upgrades, routine backups, and equipment replacement to support each class.

1.3.2.6.21 Instructor Development Course and Course Designer Course (IDC/CDC) Instructor.

• Must possess a Bachelors degree in Education, Human Resource Development, or similar fields, or a minimum of 5 years experience working in a similar field.

And

• A minimum of three years experience as a primary classroom instructor, preferably with a Certified Technical Trainer (CTT) certification or an equivalent Military Occupational Specialty (MOS) code.

And

• A minimum of 1 year experience developing or updating courses using Instructional Systems Design

1.3.2.6.22 Intelligence Specialist (IS) Instructor

• The Contractor shall provide IS Instructors to provide basic intelligence training to Coast Guard (CG) personnel.

• The IS Instructor shall possess a working knowledge of the following topics: Coast Guard Missions, Coast Guard Organization, Intelligence Cycle, Intelligence Planning, Intelligence Briefing, OPSEC, COMSEC, Intelligence Community, Collection Disciplines, Document Exploitation, Equipment Exploitation, Legal Implications, Intelligence Photography, Difference between interviewing and interrogation, Intelligence Report Writing and Intelligence Analysis.

• The training provided shall equip personnel with the skills necessary to perform intelligence duties such as: Planning and direction, processing and exploitation, analysis and production, dissemination and integration, report and message writing, intelligence photography and intelligence briefing. In addition the basic training will include course curriculum reviews, basic navigation, command control, computers, communications, surveillance and reconnaissance (C4ISR) systems, Intelligence and maritime databases, Combat Information Center (CIC), Maritime Intelligence Fusion Center (MIFC), Field Intelligence Support Team (FIST) and Sector Intelligence Staff.

• The IS Instruction shall be held in a controlled learning environment designated by the CG.

1.3.2.6.23 Machinist Technician (MK) Instructor.

• Must possess a minimum of 10 years experience or a journeyman certification in one or more of the following categories: Diesel mechanic, preferably with 3 years experience with Cummins and/or Detroit diesel truck engines; Outboard marine mechanic, preferably with OMC/Yamaha certification;

Hydraulics, with experience in shipboard controllable pitch propellers and davit systems; Air Conditioning & Refrigeration technician with EPA certification; Electrical, with marine wiring experience; Plumber with flaring tubing, threading pipe, soldering tubing, and silver brazing experience

1.3.2.6.24 Marine Science Technician (MST) Instructor.

• Instructional expertise includes: Requires knowledge of Occupational Safety & Health, Pollution Response & Investigation, Waterfront Facility Inspections, Port Safety & Commercial Vessel Examinations, and Port Security & Multi-Mission Patrols. Topics also include pollution response activities in accordance with the National Contingency Plan (NCP) and investigations related to violations of the Federal Water Pollution Control Act (FWPCA) and the Comprehensive Environmental Response and Compensation Liability Act (CERCLA). Inspections of designated waterfront and bulk liquid facilities, investigations of reportable marine casualties and examinations of foreign commercial vessel in accordance with the Coast Guard’s Port State Control Program.

Multi-mission patrols to identify environmentally sensitive areas, cargo operations, anchorage areas, limited access areas and threats and or vulnerability to maritime security. Expert skills and knowledge are required to deliver instructions.

1.3.2.6.25 Maritime Law Enforcement (ME) Instructor.

• Must possess experience/training background in Coast Guard Port Security Specialist rating, Maritime Law Enforcement, or equivalent U.S. military background/experience. Instructional expertise includes: knowledge of Coast Guard Small Arms Instruction; Coast Guard Use of Force Policy; Defensive Tactics; Use of OC/Pepper Spray; Use of Deadly Force; Weapons Safety;

Handcuffing; Detention and Interview policies; Coast guard Law Enforcement Authority and Jurisdiction; International law jurisdictional issues; Security Patrols and Inspections, Security Planning and Review, Force Protection, and Anti-Terrorism.

• Must meet the physical fitness standards as set in the Boarding Officer/Boarding Team Member qualification book. Requires physical exertion by teaching defensive tactics and allowing the students practice their techniques on the instructor in protective gear.

• Must possess the knowledge and ability to facilitate in a fast-paced, scenario driven role-playing situation and provide timely feedback and guidance on student’s performance. Facilitates Tactical Procedures in a dynamic environment and provides timely feedback and guidance on student’s performance. Must be able to effectively facilitate mock boarding scenarios including the physical requirement to climb ladders and move through small compartments. Must be able to participate as a role player during dynamic scenarios requiring the physical ability to be restrained in handcuffs.

1.3.2.6.26 Maritime Law Enforcement, Boarding Team Member (MLEBO) Instructor.

• Instructional expertise includes: Must meet the physical fitness standards set in the Boarding Officer/Boarding Team Member qualification book. Requires physical exertion by teaching defensive tactics and allowing the students practice their techniques on the instructor in protective gear. Required to have a Law Enforcement Training Background, especially in a maritime environment.

• Must possess the knowledge and ability to facilitate in a fast-paced, scenario-driven role-playing situation and provide timely feedback and guidance on student’s performance. Facilitates Tactical Procedures in a dynamic environment and provides timely feedback and guidance on students’ performance. Knowledgeable in the operation of Firearms Training System (F.A.T.S.) and Range 2000. Maritime Law Enforcement School Boarding Officer Course and previous experienced as a qualified CG Boarding Officer is strongly desired. Must be able to effectively facilitate mock boarding scenarios including the physical requirement to climb ladders and move through small compartments. Must be able to participate as a role player during dynamic scenarios requiring the physical ability to be restrained in handcuffs.

• Instructional expertise includes: knowledge of Coast Guard Use of Force Policy; Defensive Tactics;

Use of Oleoresin Capsicum (OC)/Pepper Spray; Use of Deadly Force; Weapons Safety; De-escalate and Survive a Hostage Situation; Coast Guard Boarding Procedures; Enforcement of Safety Regulations for Commercial Fishing Vessels and Recreational Vessels; Search of vessels; Search of persons; Weapons and Drug Identification, Handcuffing; Detention and Interview policies; Coast Guard Law Enforcement Authority and Jurisdiction; International law jurisdictional issues; Coast Guard Statement of No Objection process and procedure; Boating While Intoxicated; Case Package preparation and Statement Writing; testifying in Court.

1.3.2.6.27 Medical Schools Health Services/Emergency Medical Services (HS/EMS) Instructor.

• Must possess a Bachelor’s degree in the field of Allied Health, Health Sciences, with 24 semester hours in education courses, or 12 semester hours in instructional methods and/or curriculum development, and 24 semester hours of course work in health care settings. Must also possess 3 yrs of professional experience teaching adult education courses in the field of health services technology. Or must possess a combination of education and experience consisting of: Courses equivalent to an Associates degree and Military Health Care Service school (PA/PYA, HS/HM) graduate with a minimum of eight (8) years experience in the health care specialty/rating and be a Military Instructor Training school graduate with 3 years instructor experience. In-depth knowledge and/or experience as a U.S. Coast Guard (or U.S. Navy, U.S. Marine Corps, U.S. Army, U.S. Air Force equivalent) Physician’s Assistant (PA/PYA), Health Services Technician (HS) or Hospital Corpsman (HM) rated at E-6 or above, preferably with experience aboard a variety of shore and afloat units.

1.3.2.6.28 Operational Specialist, Communications (OS, Comm.) Instructor.

• Instructional expertise includes: basic computer and networking fundamentals in an NT environment, proper handling of classified material, configuring voice and data circuits, radio telephone and teletype operating procedures, marine broadcasts, basic message formatting and other communications related courses developed within the Operational Specialist Class “A” school.

Expert skills and knowledge are required to deliver instructions.

1.3.2.6.29 Operational Specialist, Navigation (OS, SAR/Nav) Instructor.

• Instructional expertise includes managing and coordinating resources during a Search and Rescue (SAR) case prosecution, specific duties in a Combat Information Center (CIC) environment, configuring and operating specific C4I systems, tracking and displaying contacts on RADAR systems, production and execution of situation reports and communications plans, provide accurate shipping picture and provide accurate navigation picture, and other communications related courses developed within the Operational Specialist Class “A” school. Expert skills and knowledge are required to deliver instructions.

1.3.2.6.30 Storekeeper (SK) Instructor.

• Must possess an Associate’s degree in the field of Logistics. Must also possess 5-10 years of logistics and supply chain management experience in the Naval arena, preferably with the U.S.

Coast Guard. Experience with inventory management, acquisition and contracting management, and strategic planning. Instructional expertise includes: familiarity with management of repair parts inventory and tracking systems; material, fuel and supply support; and management of operating budgets. Must also possess 3 yrs of professional experience teaching adult education courses in the field of logistics. Instructional design methods and/or curriculum development experience a plus.

• Must possess a combination of education and experience consisting of: courses equivalent to an Associates degree and Military logistics school graduate with minimum 4 years logistics field experience and Military Instructor Training school graduate with 3 years instructor experience. A Coast Guard “JC” qual code in addition to in-depth knowledge and/or experience as a Coast Guard SK E-6 or higher, preferably with experience aboard a variety of floating and shore units is highly desired.

1.3.2.6.31 Weapons Systems Operator/Fundamentals Instructor.

• Must possess Operational Experience with the Operation and Troubleshooting of the MK 92 Gunfire Controls System. Experience as a Combat Systems training team member is required. Previous experience with Performance Based Instruction in a lab environment shall be critical to the success of a Weapons Systems Operator and Fundamentals Course instructor. Expert skills and knowledge are required to deliver instruction.

1.3.2.6.32 Yeoman (YN) Instructor.

• Must possess a Bachelors degree in the field of Human Resources Management or Personnel Administration, or similar field, and a minimum of five years professional experience in the field of personnel administration, preferably with the U.S. Coast Guard or other federal agency.

Or

• A combination of education and experience: Courses equivalent to an Associates degree and a minimum of six years experience in human resource management and/or personnel administration, or similar field, preferably with the U.S. Coast guard or other federal agency, and/or experience as a Coast Guard YN E-6 or higher. Must have expert knowledge and be prepared to provide instruction in the following areas:

o Travel and Transportation o Computation of Service o Pay and Personnel Procedures o Administration o Expiration of Enlistment

• A minimum of three years experience as a primary classroom instructor, preferably with a Certified

Technical Trainer (CTT) certification or an equivalent MOS code, and experience facilitating a web-based course of instruction.

• Instructional design methods and/or curriculum development experience a plus.

• Knowledge or experience with PeopleSoft/Direct Access software a plus.

1.3.2.6.33 OT & E Engineer

• Subject matter expert supporting the development and testing of Coast Guard technology systems and will ensure the effectiveness and efficiency of the projects through substantive planning and asset management. Projects typically evaluate and seek to improve the suitability and effectiveness of various systems to support operational Coast Guard missions. Responsibilities to include:

establishing goals, conceiving, organizing, researching, and reporting on testing programs that respond to existing and evolving Coast Guard mission needs. OT&E Engineer will contribute to the development of tactics techniques and procedures for use of tested systems and the doctrine and training required for their employment as well as assist in the transition of approved systems from operational testing and evaluation to acquisition.

1.3.2.6.34 OT & E Manager

• Lead member of contractor project teams that have an ultimate goal of supporting the JMTC with operational testing and evaluation (OT&E) of technology. OT&E program efforts will focus on technology for potential use by the Coast Guard operational forces and training centers. OT&E Manager will ensure the effectiveness and efficiency of the projects through substantive leadership, planning, communication, and asset management. Responsibilities to include: establishing goals, conceiving, organizing, researching, directing, and reporting results.

1.3.2.6.35 Training Safety Manager

• Responsible for monitoring USCG high-risk training (HRT) safety at JMTC, and charged with assisting the command in administrative/support functions as needed.

• Read appropriate Coast Guard and Navy references, subject matter doctrine, curricula for training courses, and instructor training guides.

• Ensure Emergency Action Plans are developed, that they comply with Camp Lejeune range regulations and procedures, are updated monthly, walked-through quarterly, and exercised at least annually, for all USCG High-Risk Training courses.

• Coordinate with JMTC and inspect High-Risk Training equipment and facilities at least annually, following all mishaps, near misses, or equipment modifications.

• Observe High-Risk Training evolutions periodically and as directed and assess compliance with approved training procedures, safety precautions, and emergency procedures. Document results and report to the Training Officer, with observations and recommendations. Frequency of observations shall be a minimum of once every twelve months.

• Ensure all training mishaps are logged and reported appropriately.

• Maintain a record of all training mishaps for additional analysis.

• Conduct an annual HRT course safety review for each training course. Provide a detailed out-brief and report of the evaluation to the Training Officer and Branch Chief. Track and monitor the correction of the deficiencies identified in each review.

1.3.2.6.36 Weapons Simulations Manager

• Manager will be responsible for management and administrator of the JMTC Simulation Center which includes a Firearms Training System (FATS), the Seagoing Wireless Independent Target System (SeaWITS) and Multiple Integrated Laser Engagement System products. Responsibilities to include: maintaining the systems inventories, maintaining the simulations systems in operational order, creating simulations on the different systems, operating the systems in support of training, and teaching instructors to operate the system.

1.4 KEY PERSONNEL.

The personnel listed above are considered essential to the work being performed under this contract.

Before removing, replacing, or diverting any individual designated as Key by the Government, the Contractor must: (1) Notify the Contracting Officer at least 2 weeks in advance of the individual leaving or being reassigned; (2) submit justification for the replacement in sufficient detail to permit evaluation of the impact on this contract; and (3) obtain the Contracting Officer's written approval. All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced.

The following key personnel are considered to be essential to the work being performed:

Individual’s Name Individual Title

Program Manager Petaluma, CA Site Team Lead Yorktown, VA Site Team Lead Charleston, SC Site Team Lead Camp Lejuene, NC Site Team Lead Mobile, AL Site Team Lead Elizabeth City, NC Site Team Lead

Site team leads shall be identified on individual task orders awarded under this contract and are further designated as Key by the Government.

1.5 PLACE OF PERFORMANCE.

The primary place of performance shall be at the contractors facility and may be at various training sites throughout the U.S. Coast Guard (USCG) including: Yorktown VA, Petaluma CA, Elizabeth City NC, Cape May NJ, Camp Lejeune NC, New London CT, Charleston SC, Washington DC, Mobile AL, Alameda CA, Oklahoma City OK and Chesapeake VA.

1.6 KICK-OFF MEETING.

For each task order awarded under this contract, the Contractor’s Program Manager shall attend a Kick-Off Meeting with the Contracting Officer and the COTR not later than five (5) business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of the task order and review the Contractor's project plan. The Kick-Off Meeting will be held at the Government’s facility. Additional requirements will be specified in each task order.

1.7 PROJECT PLAN.

For each task order awarded under this contract, the Contractor shall provide a draft Project Plan at the Kick-Off Meeting for Government review and comment. The Contractor shall provide a final Project Plan, for each task order, to the Contracting Officer and COTR not later than three (3) business days after the Kick-Off Meeting.

1.8 PROGRESS REPORTS.

The Program Manager shall provide a progress report to the Contracting Officer and COTR via electronic mail. This report shall include a summary of all Contractor work performed under task orders awarded under this contract,…