PAST_PERFORMANCE_QUESTIONNAIRE.docx

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Daily Media Monitoring Services
Solicitation number
HSCEMS17R00002
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Past Performance Questionnaire

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ATTACHMENT

PAST PERFORMANCE QUESTIONNAIRE

Solicitation: HSCEMS-17-R-00002

NAME OF CONTRACTOR REQUESTING THE REFERENCE: _______________________________

Your Name:______________________________________________
Your Position:______________________________________________
Company:______________________________________________
Telephone No:______________________________________________
Fax:______________________________________________
E-Mail address:______________________________________________

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The U.S. Immigration and Customs Enforcement (ICE) is considering this Contractor to provide News Clipping Services for ICE, Office of Public Affairs located in Washington, DC. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. Program Manager, COR, etc.) respond to this questionnaire. More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, please email to Servia Mendez at servia.mendez@ice.dhs.gov. No Later Than 14:00 Eastern Daylight Time (EDT) on March 15, 2017.

If you have any questions, please contact Servia Mendez at (202) 732-2629 or by email at servia.mendez@ice.dhs.gov for information regarding the solicitation. We appreciate your efforts on our behalf.

CONTRACT NO. OR PROJECT TITLE:__________________________________________________

PERIOD OF PERFORMANCE TO

INCLUDE ALL OPTION PERIODS:______________________________________________________

TOTAL PROJECT VALUE TO

INCLUDE ALL OPTION PERIODS:______________________________________________________

ANNUAL NO. OF HOURS FOR OPTION

PERIOD:____________________________________________________________________________

Please provide a brief description of the scope of your project/contract so we can determine any similarities to ICE’s contract:

PERFORMANCE:

Please provide your comments on the Contractor’s performance in the following areas:

1. Rate the overall quality of the services received.

Comments:

2. Company’s handling of issues or problems?

Comments:

3. Discuss the contractor’s ability to solve contract performance problems without extensive guidance from counterparts?

Comments:

4. How effective has the contractor been in understanding and responding to additional user requirements?

Comments:

5. Discuss delivery of reports or other documentation.

Comments:

6. Discuss whether the services provided were in accordance with contract requirements.

Comments:

7. Discuss the Contractor’s quality of the project.

Comments:

8. Discuss the Contractor’s overall management of the project.

Comments:

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable).

Comments:

10. Discuss the contractor’s greatest strength in the performance of the contract?

Comments:

11. Discuss the contractor’s greatest weakness in the performance of the contract?

Comments:

12. If you had a choice, would you hire this Contractor again? Why or why not?

Comments:

13. In summary, would you describe the quality of the Contractor’s services and overall performance as (select from ratings listed below):

Adjectival
Past Performance
Outstanding
The Offeror’s record of past performance, as applicable, specifically relates to and suggests that DHS can expect superior performance and customer satisfaction for this effort with very low risk.
Very Good
The Offeror’s record of past performance, as applicable, specifically relates to and suggests that DHS may expect highly satisfactory performance and customer satisfaction for this effort with minimal risk.
Acceptable
The Offeror’s record of past performance, as applicable, specifically relates to and suggest that the DHS may expect satisfactory performance and customer satisfaction for this effort. The Offeror’s past performance record reflects minimal prior experience and suggests some risk.
Marginal
The Offeror’s record of past performance, as applicable, suggests no prior experience and suggests that the Government may expect less than satisfactory performance and customer satisfaction for this effort. The Offeror’s performance record presents a high degree of risk.
Unacceptable
The Offeror’s record of past performance, as applicable, suggests that the Government may expect unsatisfactory performance and customer satisfaction for this effort. The Offeror’s performance record, as applicable, suggests as high degree of risk.

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