Custom_Software_and_System_Support_-_Triton_(PWS)_REVISED_.doc

PERFORMANCE WORK STATEMENT (PWS)

as of 28 July 2017

1. Contracting Officer Representative (COR).

a. Primary COR.

Department of Defense Activity Address Code (DODAAC):

HQ0516

b. Alternate COR.

Fax Number:

2. Contract or Task Order Title. Custom Software and System Support for Triton Digital Online Radio and Command Information Delivery System

3. Background.

Defense Media Activity (DMA) American Forces Network (AFN) is required by DoD Directive 5120.20 to provide news throughout the world. The AFN requires contractor services to provide custom software and system support (i.e., software development and maintenance) for the online Triton Digital Online Radio and Command Information Delivery System, which is used to deliver this news. The prior contract which provided this support has expired, so AFN requires this contract to remotely provide custom online software support and maintenance as necessary to ensure that the Triton Digital Online Radio and Command Information Delivery System is current and working properly.

4. Objectives:

The objectives of the contract are as follows:

· CLIN 0001: Provide custom software and system support, not to exceed 200 hours during the base year

· Software maintenance support: Provided from 8:00 AM to 5:00 PM Eastern Standard Time, Monday to Friday. Exceptions will be made for providing support outside these hours for any mission-critical issues.

· Perform software enhancement requests provided by Government.

· Software maintenance support: Provided from 8:00 AM to 5:00 PM Eastern Standard Time, Monday to Friday. Exceptions will be made for providing support outside these hours for any mission-critical issues.

· Alert Government within 24 hours of discovering any security vulnerability in the platform.

· Provide engineer/equivalent available on standby to work through any issues that might arise with the vulnerability.

· Prioritize the satisfactory remedy of any vulnerability on the platform per Government direction.

· Resolve any issues that the Government may have with using the Triton Digital API and associated custom software (e.g., provide bug fixes, providing guidelines on product usage, sharing platform roadmap)

The remote online custom software and system support will deliver software maintenanceand support on the Triton Digital Online Radio and Command Information Delivery System (comprised of the Web-based AFN 360 Audio Player and Triton Digital Advanced Programming Interface). The end result of this support will be the successful operation of the Triton Digital Online Radio and Command Information Delivery System, ensuring uninterrupted delivery of AFN content to be streamed to audiences around the globe.

5. Scope.

The Contractor shall provide custom software maintenance and support on the Triton Digital Online Radio and Command Information Delivery System (comprised of the Web-based AFN 360 Audio Player and Triton Digital Advanced Programming Interface).

6. Performance Requirements.

AFN possesses custom software, based on the Triton Digital Application Programming Interface (API) that allows authorized audience members overseas to consume AFN radio services and command information online. The following paragraphs establish the minimum requirements for the custom software system support that shall be provided by the Contractor. For the purpose of this PWS, the term “API” references the Triton Digital Application Programming Interface, of which audio-based output, provided by Triton Digital, is delivered to the AFN audience via the turnkey managed and hosted Online Radio and Command Information Delivery System. The Contractor shall possess a valid API access and non-disclosure agreement from Triton Digital before any access to the system will be granted.

6.1 Task 1 – Custom Software Support.

6.1.1 Subtask 1 – Provide Custom SoftwareSupport on AFN 360 Audio Player and API.

The Contractor shall perform software support on the AFN 360 Audio Player and the associated API as directed by the COR.

Contractor shall perform software maintain, test, troubleshoot, reconfigure, and/or other tasks as identified and directed by the COR. The Contractor shall inform the Government of any issues identified during support and testing and provide actions that will be taken to fix the identified issues. The Contractor shall incorporate enhancements as directed by the COR.

The Contractor shall provide status information on the software support issues and workload in the form of a status report detailing changes and fix actions within 48 hours of notification by COR.

Deliverables:

Status Report detailing changes and fix actions within 48 hours of notification by COR

6.1.2 Subtask 2 – Provide Software support on Mobile Application Functions.

Provide software support on AFN Europe and AFN Pacific mobile applications (which are extensions of the Triton Digital Online Radio and Command Information Delivery System) to allow connectivity to the AFN 360 Audio Player and AFN TV Schedule as directed by COR. Support shall include code enhancements on these AFN mobile applications. The Contractor shall provide status information on the software development issues and workload in the form of a status report within 48 hours of notification by COR.

Deliverables:

Status Report within 48 hours of notification by COR

6.1.3 Subtask 3 - Provide Software Development, maintenance and support on Future Devices.

Provide software development, maintenance and support for AFN 360 Audio Player to allow connectivity on devices that currently do not have it, if identified and required. The Contractor shall advise the COR on the feasibility of adding devices upon COR request in the form of a status report within 48 hours of notification by COR. The Contractor shall provide the Government with a detailed explanation on how the work will be accomplished and informal cost estimate with the number of Contractor hours required in the form of a status report within 48 hours of notification by COR. The COR or a Government Task Manager will provide to the Contractor any devices required for testing.

Deliverables:

Status Report detailing feasibility and estimated work hours within 48 hours of notification by COR

6.2 Task 1 – Software maintenance.

6.2.1 Subtask 1 – Provide Maintenance on AFN 360 Audio Player and API.

The Contractor shall perform maintenance on the AFN 360 Audio Player and API as directed by the COR. Contractor shall review changes and updates accomplished as part of the maintenance and inform the Government of any issues and provide a recommended course of action to fix the identified issues in the form of a status report within 48 hours of notification by COR. The Contractor shall incorporate enhancements in an updated API and fix any issues as directed by the COR.

Deliverables:

Status Report detailing resolutions from maintenance within 48 hours of notification by COR

6.2.2 Subtask 2 – Provide Maintenance on Audio and Metadata Encoding.

Provide maintenance on the AFN 360 Audio Player's audio and metadata encoding as directed by COR.

The AFN 360 Audio Player supports simultaneous AAC-HEv2 and MP3 standard audio encoding with a minimum 32 kilobits per second (kb/s) encoding quality. Encoding quality rates shall be increased to higher bitrates if requested by the Government. The Contractor shall ensure that audio can be played via the AFN 360 Audio Player and can make proper changes in audio bitrate, as directed by the COR, using the API.

The AFN 360 Audio Player supports the display of song title and artist information by displaying metadata received in the stream. The Contractor shall ensure metadata is properly displayed and troubleshoot using the API toolset if an issue arises.

The AFN 360 Audio Player supports stream-switching between AAC-HEv2 and MP3 audio.

The Contractor shall ensure this mechanism functions and shall troubleshoot using the API toolset if an issue arises.

The Contractor shall provide status information on the maintenance issues and workload in the form of a status report within 48 hours of notification by COR.

Deliverables:

Status Report detailing maintenance issues and resolution within 48 hours of notification by COR

6.2.3 Subtask 3 – Provide Maintenance on Content Distribution and Management Mechanisms.

Provide maintenance on the AFN 360 Audio Player's content distribution and management mechanisms as directed by COR.

The AFN 360 Audio Player provides a mechanism that restricts the audio stream to only be heard in geographic locations or on computer networks as determined by AFRTS. Attempted connections from outside the defined listening areas are denied and a message is displayed to the user explaining why audio is not playing. The Contractor shall ensure this mechanism functions and shall troubleshoot using the API toolset if an issue arises.

The Contractor shall provide status information on the maintenance issues and workload in the form of a status report within 48 hours of notification by COR.

Deliverables:

Status Report detailing issue and resolution within 48 hours of notification by COR

6.2.4 Subtask 4 – Provide Maintenance on Mobile Application Functions.

Provide maintenance on the AFN 360 Audio Player and AFN TV Schedule information contained within the AFN Europe and AFN Pacific mobile applications as directed by COR.

Support shall include maintenance of current code, troubleshooting, and code enhancements, as directed by the Government. The Contractor shall provide status information on the maintenance issues and workload in the form of a status report within 48 hours of notification by COR.

Deliverables:

Status Report within 48 hours of notification by COR

7. Performance Standards.

Subtask 6.2.1 Provide Maintenance on AFN 360 Audio Player and API

8. Incentives. Not applicable.

9. Place of Performance. Travel is not required or authorized for the performance of this contract. The Contractor shall perform software development and maintenance remotely on the Triton Digital Online Radio and Command Information Delivery System at the Contractor facility.

10. Period of Performance.

The period of performance will be 365 calendar days from contract/task order award. However, the Contractor shall initiate development and maintenance work not later than 10 calendar days after notification of COR requested dates. The Contractor shall deliver the custom software and maintenance support remotely online.

As directed by the COR, the contractor shall continue performance in emergency or mission essential conditions. Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR.

11. Delivery Schedule.

6.1.1 6.1.2

6.1.3

6.2.1

6.2.2

6.2.4

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

12. Security Requirements.

The following security requirements shall apply to this effort.

References:

a. DOD 5200.2-R, DOD Personnel Security Program, 9 September 2014.

b. DOD 5220.22-M, (NISPOM) National Industrial Security Program Operating Manual, 28

February 2006.

c. DOD 5220.22-R, Industrial Security Regulation, 4 December 1985.

d. DODM 5200.01, Information Security Program, 24 February 2012.

e. DoD 5400.7-R, DoD Freedom of Information Act Program, 4 September 1998.

f. (HSPD-12) Homeland Security Presidential Directive 12: Policy for a Common Identifi cation Standard for Federal Employees and Contractors, 27 August 2004.

Unclassified Security Requirements.

Work performed in accordance with this performance work statement is UNCLASSIFIED.

The Contractor will not be granted privileged access to Government networks. The Contractor will perform work at their work locataion. Any visits to DMA by Contractor personnel will be by escort only. Work performed by the Contractor on Government systems will be limited to unclassified systems for the purposes of executing the contract. All personnel performing on this contract will be U.S. citizens.

12.1 Security Contacts.

DMA Security Personnel can be contacted for security related questions as follows:

For Industrial Security related issues:

Primary: Kimberly Wiegmann, phone: (301) 222-6182

Alternate: Bert Gonzalez, phone: (301) 222-6718

For Personnel Security related issues to include interim IT access requests:

Primary: Bert Gonzalez, phone: (301) 222-6718

Alternate: Kimberly Wiegmann, phone: (301) 222-6182

Defense Media Activity

ATTN: Security

6700 Taylor Ave.

Fort Meade, MD 20755

12.2 Reporting Requirements - The contractor shall report to the Security Department and/or COR any information or circumstances of which they are aware that may pose a threat to the security and/or safety of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Additionally, the contractor shall report any incident of sexual assault or sexual harassment involving any contractor personnel.

13. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). The Government shall provide the Contractor with necessary devices or equipment to perform testing of the AFN 360 Audio Player, as required.

14. Other Pertinent Information or Special Considerations.

The qualifications/standards of the Contractor shall be included in the proposal. Proposal must clearly demonstrate the current or potential employees secured for these tasks possess the knowledge, skills, and abilities as required to successfully complete the Performance Requirements above (i.e., resumes). At a minimum, the Contractor shall possess the ability to create, troubleshoot and maintain the custom software as written in support of the Triton Digital API. The Contractor must also possess experience working with the Triton Digital Audio Streaming Platform as it pertains to delivery of audio, in-stream metadata and command information insertion.

a. Identification of Possible Follow-on Work. N/A

b. Identification of Potential Conflicts of Interest (COI). Expected to be N/A. However, the Contractor shall identify, report, and mitigate actual and potential conflicts of interest for itself, its employees, subcontractors and consultants. The existence of such programs and the disclosure of known actual or potential conflicts are material performance requirements of this contract. In the event the Contracting Officer determines that a conflict of interest exists, based on disclosure from the Contractor or from other sources, the Contracting Officer shall take action which may include, but is not limited to, requesting a mitigation plan from the Contractor, terminating part or all of the contract, modifying the contract or obtaining a waiver in accordance with applicable law, including FAR 9.503 as applicable. If the Government determines that an organizational conflict of interest (OCI) exists, that cannot be satisfactorily avoided, neutralized or mitigated or waived, the Contracting Officer may determine that the offeror will not be eligible for award. The Government reserves the right to only consider mitigation plans proposed by the apparent successful offeror.

c. Identification of Non-Disclosure Requirements. N/A

d. Packaging, Packing and Shipping Instructions. Shipped items must be sent to the COR.

e. Inspection and Acceptance Criteria. The COR will provide an acceptance or feedback to the Contractor on submitted deliverables (expected within 10 days). If the Contractor receives corrective feedback, then the Contractor has 10 days to provide the COR an updated plan based on comments provided by the Government.

f. Property Accountability. The contractor shall submit the attached Electronic Product List (see below) in addition to complying with all requirements of DFARS 252.211-7003. See DARS 252.211-9000, Requirement to Submit an Electronic Product List for additional information.

g. Department of Defense (DoD) Enterprise Service Management Framework (DESMF) Compliance. All IT service requirements contained within this PWS shall be conducted in accordance with the DESMF which can be accessed at https://community.apan.org/esmf_consortium_working_groups/m/desmf_ed_ii/default.aspx.

15. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

Technical Standards

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1194.21 - Software Applications and Operating Systems

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1194.22 - Web Based Intranet and Internet Information and Applications

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1194.23 - Telecommunications Products

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1194.24 - Video and Multimedia Products

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1194.25 - Self-Contained, Closed Products

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1194.26 - Desktop and Portable Computers

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1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology (E&IT) products are proposed.

Functional Performance Criteria

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1194.31 - Functional Performance Criteria

Enclosure 4a, PWS

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