HQ023618R0003_PAST_PERFORMANCE_QUESTIONNAIRE_22Mar18.DOCX

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English Language Services GCMC
Solicitation number
HQ023618R0003
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This document is a past performance questionnaire for a contractor being considered for an English language instruction services contract awarded by the Partner Language Training Center Europe at the George C. Marshall Center in Garmisch, Germany. The questionnaire requests information about the contractor's performance on previous relevant projects, including the contract value, completion date, languages and proficiency levels taught, target student audience, and number of contact hours performed. It asks the reference to rate and provide comments on the contractor's effectiveness of teaching methods, quality of learning activities and materials, relationship with the contract team, management of instructors, customer satisfaction, and whether the reference would award the contractor additional work. The reference is also asked to provide any additional comments for consideration in the selection.

Past Performance Questionnaire

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HQ023618R0003_Q&A_dtd_18Apr18.pdf PDF
HQ023618R00030001_Amendment_1.pdf PDF
HQ023618R0003_GCMC_Pricing_Exhibit_22Mar18.xlsx XLSX spreadsheet
HQ023618R0003_EFL_GCMC.pdf PDF

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PAST PERFORMANCE QUESTIONNAIRE

The contractor listed below is being considered in a Source Selection by the Partner Language Training Center Europe (PLTCE) at the George C. Marshall Center in Garmisch, Germany. It would be appreciated if you would provide us with comments regarding the named contractor's past performance. Your comments are considered Source Selection Sensitive; therefore, you are advised that the Federal Acquisition Regulation (3.104) prohibits the release of the names of individuals providing reference information about a contractor’s past performance. In order to maintain the integrity of the source selection process, we respectfully request that you do not divulge the name of the contractor nor discuss your comments on this questionnaire with any other individuals.

Background information of PLTCE’s requirement:

The mission of the Partner Language Training Center Europe (PLTCE), as defined by the Deputy Secretary of Defense, is to “…provide flexible language training to U.S. personnel while offering English and strategic language instruction and expertise for NATO Allies and worldwide partners…” (06/01/2007). Instruction is primarily conducted at the intermediate and advanced proficiency levels (NATO Standardization Agreement (STANAG) 6001 Level 1+ through Level 3); however, beginner courses (Levels 0 – 1) may also be conducted. The proficiency levels cited are defined in), the NATO Standardized Language Proficiency descriptions, STANAG 6001 (available under natobilc.org). Overall, PLTCE offers acquisition, intermediate, advanced and specialized classroom instruction in approximately ten languages and dialects for about 400 U.S., NATO and Partner nation military and civilian personnel each year __________________________(Company Name) is being considered as a contractor for English language instruction services at PLTCE.

Your Project Information:

1. Contractor’s name (prime/sub):

2. Project title/contract number:

3. Date of award: ___________4. Actual completion date: ________
5. Contract currently in process:YesNo

6. Contract value per year:

7. Contract type: (FFP/CPAF/Etc.)

8. What languages and at what level was taught by this company under your contract?

9. What was the target audience for each course?

10. ,How many contact hours did this company perform under your contract? (Note: A “contact hour” is defined as the number of class periods, usually 50 minutes, spent on teaching students. Monitoring a language lab session is not considered a “contact hour.”)

Information for Reference: (The following information will assist in the analysis of the data. Information will be kept confidential.)

1. Name:_______________________________________ Date:________________

1. Phone no.:________________________________ Fax no.:_________________

1. Address:__________________________________________________________

1. Your position or function in relation to project:_____________________________

5. Have you personally observed this contractor in the classroom?

Ratings: (Please evaluate the contractor's performance using the following ratings.)

“O” OutstandingThe contractor’s performance clearly exceeded the contract requirements.
“G” GoodThe contractor’s performance somewhat exceeded the

contract requirements.

"A" AcceptableThe contractor's performance met the contract requirements.
"M" MarginalThe contractor’s performance met the minimum contract requirements but with difficulty.
"U" UnsatisfactoryThe contractor's performance was poor and/or did not satisfy contract requirements.

Please rate and provide any supporting information for the following: (Use additional sheets as needed)

1. Please describe the contractor’s effectiveness and variety of teaching methods employed. Rating

2. Did the contractor provide meaningful learning activities to students? Rating

3. Please describe the quality of materials developed and used by the contractor. Rating

4. Please describe the relationship between the contractor and your contract team. Rating

5. Please describe the contractor's management and coordination of provided instructors. Rating

6. Was the customer satisfied with the end product? Rating

7. Would you award another contract to this contractor? If no, please state reasons for not recommending this contractor for additional work. Rating

Please provide any additional comments you think we should consider when making our selection:

Signature of Reference:

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