PWS_-_PfPC_WIF_Operations_Specialist_2015_(V2).doc

PERFORMANCE WORK STATEMENT

GEORGE C. MARSHALL EUROPEAN CENTER FOR SECURITY STUDIES

OPERATIONS AND ADMINISTRATIVE SUPPORT

1. Introduction.

1.1. At the Istanbul Summit in May 2004, NATO committed to the goal of further strengthening the Euro-Atlantic Partnership, in particular through increased engagement with nations in the strategically important regions of the Caucasus and Central Asia. While some countries, such as Georgia and Azerbaijan, are NATO aspirants who view integration with NATO as an element of their national security needs, others, such as the Central Asian Partners, while they do not aspire to become NATO members, do see some tangible benefits to learning from and having a measure of interoperability with NATO as part of their national security strategy. Their approach to relations with NATO is more measured and more pragmatic in nature, and they seek more immediate, tangible gains. The challenge for NATO then is to find ways to meaningfully engage both groups.

1.2. After the Istanbul Summit, NATO took a number concrete steps to improve communication with and assistance to PfP Partners in the Caucasus and Central Asia. The appointment of a Special Representative for the Caucasus and Central Asia and of two NATO liaison officers, one in the Caucasus and one in Central Asia, will improve NATO’s liaison arrangements with these countries. Through the introduction of the Partnership Action Plan on Terrorism (PAP-T) and the Partnership Action Plan on Defense Institution Building (PAP-DiB), Partners now have a platform for defining objectives and priorities of work in more limited, specific functional areas. Finally, the harmonization of the EAPC Action Pan and the Partnership Work Plan (PWP) will improve organization, management, and allocation of resources to PfP programs and activities.

1.3. NATO’s New Strategic Concept of November 2010 put great emphasis on “active engagement” and on partnerships, declaring that “dialogue and cooperation with partners can make a concrete contribution to enhancing international security” and also that the “Euro-Atlantic Partnership Council and Partnership for Peace are central to our vision of Europe whole, free and in peace”. This theme was further emphasized in April 2011 with the Policy for a More Efficient and Flexible Partnership which offered partners “deeper political and practical engagement with the Alliance in a spirit of joint ownership and mutual understanding, including support for defence education, training and capacity building, within existing resources.”

1.4. At the Wales NATO Summit in September 2014, partnerships were again acknowledged as playing “a crucial role in the promotion of international peace and security”. In the Wales Summit Declaration, NATO collectively pledged “to strengthen the political dialogue and practical cooperation with our partners who share our vision for cooperative security in an international order based on the rule of law”, to include a reaffirmation of NATO’s commitment to the Mediterranean Dialogue and Istanbul Cooperation Initiative and the principles that underpin them. Para 81of the Declaration specifically mentioned a PfPC program: “We will continue to build defence capacity and interoperability through such initiatives as the Defence Education Enhancement Programme…”.

1.5. Hosted by the George C. Marshall European Center for Security Studies (GCMC), a joint US Department of Defense – German Ministry of Defense partnership located in Germany, the Partnership for Peace Consortium of Defense Academies and Security Studies Institutes (PfPC) has a mission to strengthen defense and military education of our partners through enhanced national and institutional cooperation. Operating “in the spirit of NATO’s Partnership for Peace”, the PfPC creates and uses networks of educators, researchers and practitioners for projects in support of stakeholder education and policy priorities, and assists PfP nations to build strong democratic defense institutions, thereby contributing to security and stability in the region.

2. Scope and Objective.

2.1. Scope.

2.1.1 The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services necessary to perform program assistance services as outlined in this performance work statement, except for those items specified as Government-furnished property and services.

2.1.2 The contractor shall not make any determinations of Federal program priorities for budget requests, nor budget policy, guidance and strategy as these are considered Inherently Governmental Functions under Federal Acquisition Regulations 7.5. The contractor is prohibited from providing direction to another contractor or performing any Inherently Governmental Functions under this contract.

2.2. Objective.

2.2.1. The GCMC requires operations and administrative services in support of PfPC Warsaw Initiative Fund (WIF) programs. The contractor shall provide support services to the PfPC Operations Staff on NATO, PfPC, and U.S. WIF-funding related issues, as well as synchronize and coordinate PfPC staff operations with the Directorate of Business Operations. The PfPC plans to enhance and streamline its planning, information sharing, and reporting by contracting WIF program operations and administrative support services. Working with PfPC leadership, GCMC staff sections, Combatant Command (COCOM) representatives, and PfPC working group representatives, the contractor shall serve as the central clearinghouse and primary aggregator of information as well as office manager for timelines and reports. The contractor shall also assist with WIF program execution where necessary.

2.2.2. This contract is a “non-personal services contract” as defined in Federal Acquisition Regulation (FAR) 37.101. It is, therefore, understood and agreed that the contractor and/or the contractor's employees:

2.2.2.1. shall perform the services specified herein as independent contractors, not as employees of the government;

2.2.2.2. shall be responsible for their own management and administration of the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract;

2.2.2.3. shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but

2.2.2.4. shall, pursuant to the government's right and obligation to inspect, accept or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives.

3. General Terms and Conditions.

3.1. Standards of Conduct.

3.1.1. The contractor shall present a neat, well-groomed, professional appearance at all times. Wearing of denim jeans is not permitted, unless otherwise approved by the Contracting Officer’s Representative (COR).

3.1.2. The contractor shall conduct himself/herself in an efficient and professional manner consistent with GCMC business standards. The contractor shall interact with the GCMC staff in a courteous, polite, and professional manner at all times.

3.1.3. Alcohol/Drug use in the workplace will not be tolerated. Any contractor found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include termination of this contract.

3.1.4. The contractor shall immediately remove from the site any individual whose continued employment is deemed by the Contracting Officer to be contrary to the public interest or inconsistent with the best interests of National Security.

3.2. Identification of Contractor Employees.

3.2.1. The contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee. The GCMC may provide an identification badge for contractors that do not have this capability.

3.2.1.1. Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

3.2.2. Answering Telephones. Contractor personnel shall identify themselves as a contractor employee when answering Government telephones.

3.2.3. Utilizing Electronic Mail. When contractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), and identify themselves clearly as a contractor or contractor personnel.

3.3. Administrative Matters.

3.3.1. Physical Security. The contractor shall safeguard all Government property in the work area. All offices, laboratories, and buildings shall be secured when not occupied.

3.3.2. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to him/her by the Government are neither lost, misplaced, nor used by unauthorized personnel.

3.3.2.1. The contractor shall report the loss of key(s) as soon as the loss is discovered, but in any event, not later than the Government’s next scheduled workday.

3.3. Installation Access. The contractor will be authorized and must obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne Garmisch, from the local U.S. Army Garrison-Garmisch Administrative Office. Failure on the part of the contractor to maintain currency of the Installation Pass will be considered sufficient grounds for the government to terminate the contract prior to its normal expiration.

3.3.1. In order to be able to obtain the Installation Pass, the contractor shall submit a Polizeiliches Führungszeunis (Good Conduct Certificate) annually, except DoD issued CAC card holders or those with SOFA status. Additional background checks may be conducted in order to receive an Installation Pass. Failure to qualify for an Installation Pass will terminate the contract.

3.3.2. The contractor must possess and present the following identification and permits as indicated:

3.3.2.1. German citizens: a clear copy of their Ausweis (German ID Card) or passport showing their picture and full name.

3.3.2.2. Citizens of the European Union (EU) – member countries other than Germany: a clear copy of their Aufenhaltsgenehmigung (Residence Permit).

3.3.2.3. Non-U.S.-ID Cardholders and other citizens of non-EU-member countries: a clear copy of their Arbeitserlaubnis (German Work Permit) and country ID card or passport showing their picture, full name, country of issue, and nationality.

3.3.2.4. U.S. ID Cardholders: a clear copy of the front of their ID Card. U.S.-ID cardholders do not need an Aufenthaltsgenehmigung or Arbeitserlaubnis.

3.4. Copyright Considerations. See DFARS 252.227-7020, RIGHTS IN SPECIAL WORKS.

3.5. Contractor Training. Per the COR’s direction, the contractor shall attend annual Government furnished training in the Sexual Harassment and Assault Response Program (SHARP) and other potential topics or systems deemed necessary during the performance of this contract such as Suicide Awareness & Prevention, Regional Center Persons Activity Management System (RCPAMS), and Information Assurance (IA) training. The training is anticipated to be no more than four hours per session and will be provided during normal working hours. Any contractor behavior deviating from standards taught in the courses may be grounds for termination of the contract.

3.6. Key Personnel. For purposes of this contract, the term key personnel is defined as the Operations and Administrative Specialist.

3.6.1. A requirement of this contract is to maintain stability of personnel proposed in order to provide quality services. The contractor agrees to assign only those personnel whose resumes match or exceed the base resumes that are submitted and approved during proposal evaluation. No substitution or addition of personnel shall be made except as follows:

3.6.2. If the Operations and Administrative Specialist becomes unavailable for work under this contract for a continuous period exceeding thirty (30) working days, or is expected to devote substantially less effort to the work than indicated herein, the contractor shall propose a substitution to such personnel, in accordance with the paragraph below.

3.6.3. All proposed substitutions shall be submitted, in writing, to the Contracting Officer at least fifteen (15) days prior to the substitution. Each request shall provide a complete resume for the proposed substitute. All proposed substitutes shall have qualifications that are equal to or higher than the qualification of the person being replaced.

3.6.4. The Contracting Officer shall evaluate requests for substitution of key personnel and promptly notify the contractor, in writing, of whether the request is approved or disapproved.

3.6.5. Non compliance with the above provisions will be considered a material breach of the terms and conditions of the contract for which the Government may seek any and all appropriate remedies including Termination for Default.

3.7. The contractor shall provide his own logistical support such as housing, transportation, meals, and incidentals.

3.8. Contractor Manpower Reporting.

3.8.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DEFENSE SECURITY COOPERATION AGENCY/GEORGE C. MARSHALL EUROPEAN CENTER via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

3.8.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2015. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

4. Specific Tasks.

4.1. The contractor shall:

4.1.1. Serve as the central clearinghouse and primary aggregator of information, as well as office manager for timelines and reports for the PfP Consortium Operations Staff regarding the planning and execution of WIF-funded and corollary outreach programs. This requires close coordination with entities such as the PfPC Program Managers, PfPC Operations Officer, the Directorate of Business Operations (DBO) Event Coordinators (ECs) and Resource Specialists (RSs). It also requires the preparation of RCPAMS data input forms which both assist the GCMC support system in defining and estimating support requirements, and also contributes toward the maintenance of the RCPAMS database.

4.1.2. Maintain liaison with the GCMC supply office to ensure that basic office supplies are available to the staff.

4.1.3. Provide operations and administrative support to the process of tracking and executing WIF-related programs. Using input from PfPC operations staff and working group chairmen, track the creation of Concept and Funding Requests (CFRs) by Program Managers and working group chairman for activities and programs that support stakeholder security and defense priorities in these regions. Enter CFR events into the Theater Security Cooperation Management Information System (TSCMIS) databases for EUCOM and CENTCOM, and maintain their accuracy through the approval process. Coordinate responses for requests for information (RFIs) as necessary from EUCOM, CENTCOM, and the Embassy Offices of Defense Cooperation (ODCs) regarding execution of approved events, schedule changes, and status of After Action Reports (AARs). Submit completed AARs into the TSCMIS and RCPAMS databases.

4.1.4. Ensure essential event scheduling and planning information from the PfPC Operations Calendar is properly reflected on the GCMC’s Outlook calendar in accordance with GCMC policy. Track the preparation of After Action Reports (AARs) by event, and ensure proper distribution to all interested parties. Cue ECs and RSs for action as necessary based on key decisions by Program Managers and the timing and nature of upcoming events. Assist in answering RFIs regarding the scheduling and re-scheduling of events, identities of and changes to travelers in support of events, and pertinent issues associated with event facilitation. Assist PfPC Operations Staff as necessary with coordinating “non-event” travel. Identify potential obstacles to event execution and propose courses of action for resolution.

4.1.5. Provide reports on the execution and budgetary status of WIF programs in cooperation with PfPC Program Managers, DBO Resource Specialists, and the GCMC’s Resource Management office in order to support the Government’s efforts to ensure responsible spending, and assist with an accurate projection of budget execution. In facilitation of this process, maintain the running expense tally in the PfPC Operations calendar.

5. Contractor Requirements.

5.1. The period of performance is one year from the date of award of the contract, with two successive, additional one-year option periods. The selected contractor shall begin performance immediately upon award of the contract and shall report on site at the GCMC, in Garmisch-Partenkirchen, no later than 30 days after award of the contract.

5.2. The contractor personnel shall be proficient using MS EXCEL, MS WORD, and MS POWER POINT software, and familiar with performing database input and update functions. Exhibit A reflects the work typically performed under the contract.

5.3. The contractor personnel shall have at least one year experience drafting correspondence and preparing written materials such as equipment status reports, after action reports, expenditure reports, supply requests, budget reports, personnel reports, etc. Experience is desired with managing concept and funding requests, and coordinating those requests with legal counsel regarding the parameters and requirements of the funding source.

5.4. The contractor personnel shall have at least 3 years experience as an operations specialist, office manager, or like experience. Excellent initiative, people skills, and a highly-developed ability to multi-task is essential.

5.5. The contractor personnel shall be familiar with the countries and dynamics of the Eurasia area of responsibility with experience in the region. Experience working in an international environment, particularly in organizations such as an Office of Defense Cooperation, Defense Attaché Office, or the Marshall Center is preferred.

5.6. The contractor personnel shall possess excellent English language written and oral communication skills. Proficiency in a Eurasian language such as Russian or German is highly desired.

6. Contract Type.

6.1. This solicitation will result in award of a firm fixed price contract for mission support. The contract will include cost reimbursable line items for travel.

7. Place of Performance.

7.1. The primary place of performance is located at the GCMC facility. The contractor shall work with all levels of management and staff to provide on-site support; which requires the contractor to be available and present in the office for face to face coordination.

8. Contractor Work Hours.

8.1. The Government anticipates a level of effort approximately equal to 160 hours per month with the contractor’s anticipated work schedule to be 0800 – 1700 Monday through Friday, except recognized holidays. The contractor’s work schedule may be adjusted to accommodate event schedules and associated workload demands; however, total hours worked may not exceed the scope of the contract. The Government will allow up to 21 workday absences per year to be taken at mutually agreeable times. The Government will reduce the value of this contract based on absences beyond 21 workdays as established in the deduction sheet. The contractor will not be paid for any days not worked under this contract. Unused funds will be de-obligated as necessary by the Government.

9. Travel .

9.1. The Government anticipates requiring the contractor to travel occasionally to assist with operational support in the execution of the more complex PfPC conference events or other emergent requirements.

9.2. Frequency of travel is anticipated as being no more than four times per year for a duration of no more than 5 days each (excluding travel time).

9.3. Travel is not to exceed the amount specified in the applicable CLIN at any time during the contract performance period. The Government will provide written notice at least 7 days prior. The contractor must have written approval from the contracting officer or contracting officer representative in order to perform travel under this contract. Fare rates associated with all travel performed under this contract shall be limited to “Coach” fares. The Government will not pay for Business Class or First Class travel. Lodging and meals shall be limited to the Standard Per Diem rates in the DoD Joint Travel Regulations/Federal Travel Regulations. All travel under this contract shall be in accordance with FAR 31.205-46.

10. Quality Control.

10.1. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor is assured that the work complies with the requirement of the contract.

10.2. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the Performance Requirements Summary.

11. Quality Assurance.

11.1. The Government will monitor the contractor's performance under this contract using the surveillance methods identified in the Quality Assurance Surveillance Plan. The contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government. Failure to meet the standards of this performance work statement may result in a deduction of price at least equal to the value of the unperformed or poorly performed services. The definitions and decision table below will be used to determine if nonconformance is minor or major and will result in the applicable deduction. Failure to provide services in accordance with this contract could also result in termination of the contract for cause and/or adversely impact the contractor’s ability to be selected for future contracts as documented in the Contractor Performance Assessment Report System (CPARS).

11.2 Performance Requirements Summary.

11.2.1. See Exhibit B.

11.3. Sample COR Consideration (Deduction) Worksheet.

11.3.1. See Exhibit C.

11.4. Roles and Responsibilities of Participating Government Officials.

11.4.1. The Contracting Officer’s Representative (COR) will be responsible for monitoring, assessing, recording, and reporting on the technical performance of the contractor on a day-to-day basis. The COR will have primary responsibility for completing “Quality Assurance Surveillance Forms” to document their inspection and evaluation of the contractor’s work performance.

11.4.2. The Contracting Officer or designee has overall responsibility for evaluating the contractor’s performance. The Contracting Officer shall review the COR’s evaluation of the contractor’s performance.

12. Performance Evaluation Meetings.

12.1. The contractor’s representatives shall meet with the COR on a monthly basis or as deemed necessary by the Government. These meetings will provide a management level review and assessment of contractor performance, and a discussion and resolution of problems. The contractor shall provide recurring updates to PfPC leadership and staff as deemed necessary by the Government.

13. Applicable Documents. (The following documents are available through the NATO and PFPC website, except item 13.7. Item 13.7 is available on Marshall Center intranet and can be provided upon request.)

13.1. New NATO Strategic Concept

13.2. PfP Consortium Terms of Reference

13.3. NATO Partnership Action Plan

13.4. GAO-10-1015 NATO Partnerships

13.5. Political and Partnerships Committee in EAPC Format 12 January 2011

13.6. NATO IS memo” Policy For a More Efficient and Flexible Partnership 4 April 2011

13.7. PfPC Founding Documents

14. Deliverables.

14.1. All deliverables produced under this contract shall be provided to the COR, unless specified otherwise, in formats compatible with existing GCMC programs and systems. The following products shall be produced by the contractor during all performance periods unless otherwise specified in writing by the Government:

15. Government Furnished Property and Services.

15.1. Distribution of necessary correspondence and reports will be provided by the Government.

15.2. The Government will provide to the contractor while working at the GCMC facilities, all equipment, e.g. printers, desktops, laptops, copiers, materials, automation equipment, etc., necessary to support the requirements of this contract. At no time will GFE be removed from Government facilities without prior COR approval.

15.3. The Government will, to the extent network security and regulations permit, provide access to authorized electronic mail accounts and access to the MC Internet Website.

15.4. The Government will provide an office space and computer support.

16. Points of Contact.

16.1. The GCMC point of contact for this performance work statement is the designated COR.

16.2. Changes to the contract or questions relative to the performance work statement or contract terms shall be directed to the Contracting Officer.

17. Technical Direction.

17.1. Performance of work under this contract is subject to the technical direction of the COR as designated in writing by the Contracting Officer. The term “technical direction” includes:

17.1.1. direction to the Contractor which assists him in accomplishing the performance work statement; such as prioritization of work within the scope of the contract, direcation on location of specific processes and procedures, direction regarding engagement with specific PfPC points of contact, and travel requirements; and

17.1.2. comments on and approval of reports or other deliverables.

17.2. Technical direction must be within the scope of the contract performance work statement. The COR does not have authority to issue technical direction that:

17.2.1. constitutes a change of assignment or additional work outside the contract performance work statement;

17.2.2. constitutes a change as defined in the clause entitled “Changes”;

17.2.3. in any manner causes an increase or decrease in the contract price, the time required for contract performance, or the schedule of the deliverables specified in the contract;

17.2.4. changes any of the terms, conditions, or performance work statement of the contract;

17.2.5. interferes with the contractor's right to perform under the terms and conditions of the contract; or

17.2.6. directs, supervises or otherwise controls the actions of the contractor's employees.

17.3. Technical direction may be oral or in writing. The COR must confirm oral direction in writing within five workdays, with a copy to the Contracting Officer.

17.4. The Contractor shall proceed promptly with performance resulting from the technical direction issued by the COR. If, in the opinion of the contractor, any direction of the COR falls within the limitations of 17.2 above, the Contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

17.5. Failure of the Contractor and the Contracting Officer to agree that technical direction is within the scope of the contract shall be subject to the terms of the clause entitled “Disputes.”

18. List of Exhibits.

18.1. Exhibit A – Definitions of Proficiency for MS Word, Excel, and Power Point

18.2. Exhibit B - Performance Requirements Summary

18.3. Exhibit C - Sample COR Consideration (Deduction) Worksheet

EXHIBIT A

Definitions of Proficiency MS WORD Proficiency is defined as the ability to complete the following functions without additional training:

· Insert frequently used and pre-defined text

· Navigate to specific content

· Insert, position, and size graphics

· Create and modify diagrams and charts

· Locate, select, and insert supporting information

· Create bulleted lists, numbered lists, and outlines

· Insert and modify hyperlinks

· Format paragraphs

· Apply and format columns

· Insert and modify content in headers and footers

· Modify document layout and page setup

· Compare and merge documents

· Insert, view, and edit comments

· Track, accept, and reject proposed changes

· Review and modify document properties

· Organize documents using file folders

· Save documents in appropriate formats for different uses

· Print documents, envelopes, and labels

· Preview documents and Web pages

· Change and organize document views and windows

MS EXCEL Proficiency is defined as the ability to complete the following functions without additional training:

· Locate specific cell content

· Locate, select, and insert supporting information

· Insert, position, and size graphics

· Sort lists

· Insert and modify formulas

· Use statistical, date and time, financial, and logical functions

· Create, modify, and position diagrams and charts based on worksheet data

· Apply and modify cell styles

· Modify row and column formats

· Format worksheets

· Insert, delete, and move cells

· Create and modify hyperlinks

· Organize worksheets

· Preview data in other views

· Customize window layout

· Setup pages for printing

· Print data

· Organize workbooks using file folders

· Save data in appropriate formats for different uses

MS PowerPoint Proficiency is defined as the ability to complete the following functions without additional training:

· Insert and edit text-based content

· Insert tables, charts, and diagrams

· Insert pictures, shapes, and graphics

· Insert objects

· Format pictures, shapes, and graphics

· Format slides

· Apply animation schemes

· Apply slide transitions

· Customize slide templates

· Work with masters

· Add, edit, and delete comments in a presentation

· Compare and merge presentations

· Set up slide shows for delivery

· Rehearse timing

· Deliver presentations

· Prepare presentations for remote delivery

· Save and publish presentations

· Print slides, outlines, handouts, and speaker notes

· Export a presentation to another Microsoft Office program

EXHIBIT B

Performance Requirements Summary.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance level of each featured end product briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 2 Customer Service. Contractor is proactive and organized to facilitate support for the day to day activities of the Consortium while adhering to local policy.

PRS # 3 Administrative Support. Prepare written documentation in accordance with established deadlines and in accordance with the format specified by the COR 100% of the time.

Work products are accurate, presentation is correct and free from typographical errors, spell checked, and grammatically correct. Products vetted through the appropriate elements of the organization with 95% accuracy and timely completion.

EXHIBIT C

Sample COR Consideration (Deduction) Worksheet.

Rate

$48

TBD