International_Program_C_PWS_FBO.pdf

PERFORMANCE WORK STATEMENT

GEORGE C. MARSHALL EUROPEAN CENTER FOR SECURITY STUDIES

INTERNATIONAL PROGRAM COORDINATOR SERVICES.

1. Introduction.

1.1. At the Istanbul Summit in May 2004, NATO committed to the goal of further strengthening the Euro-Atlantic

Partnership, in particular through increased engagement with nations in the strategically important regions of the

Caucasus and Central Asia. While some countries, such as Georgia and Azerbaijan, are NATO aspirants who view integration with NATO as an element of their national security needs, others, such as the Central Asian Partners, while they do not aspire to become NATO members, do see some tangible benefits to learning from and having a measure of interoperability with NATO as part of their national security strategy. Their approach to relations with

NATO is more measured and more pragmatic in nature, and they seek more immediate, tangible gains. The challenge for NATO then is to find ways to meaningfully engage both groups.

1.2. After the Istanbul Summit, NATO took a number concrete steps to improve communication with and assistance to PfP Partners in the Caucasus and Central Asia. The appointment of a Special Representative for the Caucasus and

Central Asia and of two NATO liaison officers, one in the Caucasus and one in Central Asia, will improve NATO’s liaison arrangements with these countries. Through the introduction of the Partnership Action Plan on Terrorism

(PAP-T) and the Partnership Action Plan on Defense Institution Building (PAP-DiB), Partners now have a platform for defining objectives and priorities of work in more limited, specific functional areas. Finally, the harmonization of the EAPC Action Pan and the Partnership Work Plan (PWP) will improve organization, management, and allocation of resources to PfP programs and activities.

1.3. NATO’s New Strategic Concept of November 2010 put great emphasis on “active engagement” and on partnerships, declaring that “dialogue and cooperation with partners can make a concrete contribution to enhancing international security” and also that the “Euro-Atlantic Partnership Council and Partnership for Peace are central to our vision of Europe whole, free and in peace”. This theme was further emphasized in April 2011 with the Policy for a More Efficient and Flexible Partnership which offered partners “deeper political and practical engagement with the Alliance in a spirit of joint ownership and mutual understanding, including support for defence education, training and capacity building, within existing resources.”

1.4. Hosted by the George C. Marshall European Center for Security Studies (GCMC), a joint US Department of

Defense – German Ministry of Defense research, communication and exchange of ideas institution located in

Germany, the Partnership for Peace Consortium of Defense Academies and Security Studies Institutes (PfPC) has a mission to strengthen defense and military education of our partners through enhanced national and institutional cooperation. Operating “in the spirit of NATO’s Partnership for Peace”, the PfPC creates and uses networks of educators, researchers and practitioners for projects in support of stakeholder education and policy priorities, and assists PfP nations to build strong democratic defense institutions, thereby contributing to security and stability in the region.

2. Objective.

2.1. The objective of this contract is to obtain program support to enhance PfPC operations.

2.1.1 Specific International Program Coordinator expertise is required to manage a growing number of Defense

Education Enhancement Programs (DEEPs), a critical facet of the PfPC charter.

3. Scope.

3.1. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other non-personal services necessary to perform program assistance services as outlined in this performance work statement, except for those items specified as Government-furnished property and services.

3.2. The contractor shall not make any determinations of Federal program priorities for budget requests, nor budget policy, guidance and strategy as these are considered Inherently Governmental Functions under Federal Acquisition

Regulations 7.5. The contractor is prohibited from providing direction to another contractor or performing any

Inherently Governmental Functions under this contract.

4. Background.

4.1. The GCMC requires International Program Coordinator services in support of PfPC Wales Initiative Fund

(WIF) programs. Contractor support is required to manage a growing number of Defense Education Enhancement

Programs (DEEPs) and to accommodate the addition of a number of new PfPC stakeholder-mandated working groups, resulting in an approximately 40% increase in activity in the last two years. This contractor support allows

PfPC international program managers to increase overall WIF-funded program quality and cost effectiveness, as well as enhancing planning, information sharing, and reporting.

4.2. This contract is a “non-personal services contract” as defined in Federal Acquisition Regulation (FAR) 37.101.

It is, therefore, understood and agreed that the contractor and/or the contractor's employees:

4.2.1. shall perform the services specified herein as independent contractors, not as employees of the government;

4.2.2. shall be responsible for their own management and administration of the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract;

4.2.3. shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but

4.2.4. shall, pursuant to the government's right and obligation to inspect, accept or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives.

5. General Terms and Conditions.

5.1. Standards of Conduct.

5.1.1. The contractor shall present a neat, well-groomed, professional appearance at all times. Wearing of denim jeans is not permitted, unless otherwise approved by the Contracting Officer’s Representative (COR).

5.1.2. The contractor shall conduct himself/herself in an efficient and professional manner consistent with GCMC business standards. The contractor shall interact with the GCMC staff in a courteous, polite, and professional manner at all times.

5.1.3. Alcohol/Drug use in the workplace will not be tolerated. Any contractor found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting

Officer, which may include termination of this contract.

5.1.4. The contractor shall immediately remove from the site any individual whose continued employment is deemed by the Contracting Officer to be contrary to the public interest or inconsistent with the national security interests of the United States.

5.2. Identification of Contractor Employees.

5.2.1. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

5.2.1.1. The contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee. The GCMC may provide an identification badge for contractors that do not have this capability.

5.2.1.2. Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

5.2.2. Answering Telephones. Contractor personnel shall identify themselves as a contractor employee when answering Government telephones.

5.2.3. Utilizing Electronic Mail. When contractor personnel send e-mail messages as a part of contract performance

(or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), and identify themselves clearly as a contractor or contractor personnel.

5.3. Administrative Matters.

5.3.1. Physical Security. The contractor shall safeguard all Government property in the work area. All offices, laboratories, and buildings shall be secured when not occupied.

5.3.2. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to him/her by the Government are neither lost, misplaced, nor used by unauthorized personnel.

5.3.2.1. The contractor shall report the loss of key(s) as soon as the loss is discovered, but in any event, not later than the Government’s next scheduled workday.

5.4. Installation Access. The contractor will be authorized and must obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne Garmisch from the local U.S. Army Garrison-Garmisch Administrative Office. Failure on the part of the contractor to maintain currency of the Installation Pass will be considered sufficient grounds for the government to terminate the contract prior to its normal expiration.

5.4.1. In order to be able to obtain the Installation Pass, the contractor shall submit a Polizeiliches Führungszeunis

(Good Conduct Certificate) annually, except DoD issued CAC card holders or those with SOFA status. Additional background checks may be conducted in order to receive an Installation Pass. Failure to qualify for an Installation

Pass will terminate the contract.

5.4.2. The contractor must possess and present the following identification and permits as indicated below. These must be current at time of proposal and maintained throughout the lifetime of the contract.

5.4.2.1. German citizens: a clear copy of their Ausweis (German ID Card) or passport showing their picture and full name.

5.4.2.2. Citizens of the European Union (EU) – member countries other than Germany: a clear copy of their

Aufenhaltsgenehmigung (Residence Permit).

5.4.2.3. Non-U.S.-ID Cardholders and other citizens of non-EU-member countries: a clear copy of their

Arbeitserlaubnis (German Work Permit) and country ID card or passport showing their picture, full name, country of issue, and nationality.

5.4.2.4. U.S. ID Cardholders: a clear copy of the front of their ID Card. U.S. ID cardholders do not need an

Aufenthaltsgenehmigung or Arbeitserlaubnis.

5.5. Copyright Considerations. See DFARS 252.227-7020, RIGHTS IN SPECIAL WORKS.

5.6. Contractor Training. Per the COR’s direction, the contractor shall attend annual Government furnished training in the Sexual Harassment Assault Response and Prevention (SHARP) and other potential topics or systems deemed necessary during the performance of this contract such as Regional Center Persons Activity Management System

(RCPAMS) and Defense Travel System (DTS) training. The training is anticipated to be no more than four hours per session and will be provided during normal working hours. Any contractor behavior deviating from standards taught in the courses may be grounds for termination of the contract.

5.7. Key Personnel. For purposes of this contract, the term “key personnel” includes:

International Program Coordinator

5.7.1. A requirement of this contract is to maintain stability of personnel proposed in order to provide quality services. The contractor agrees to assign only those personnel whose resumes match or exceed the base resumes that are submitted and approved during proposal evaluation. No substitution or addition of personnel shall be made except as follows:

5.7.2. If the contractor becomes unavailable for work under this contract for a continuous period exceeding thirty

(30) working days, or is expected to devote substantially less effort to the work than indicated herein, the contractor shall propose a substitution to such personnel, in accordance with the paragraph below.

5.7.3. All proposed substitutions shall be submitted, in writing, to the Contracting Officer at least fifteen (15) days prior to the substitution. Each request shall provide a complete resume for the proposed substitute. All proposed substitutes shall have qualifications that are equal to or higher than the qualification of the person being replaced.

5.7.4. The Contracting Officer shall evaluate requests for substitution of key personnel and promptly notify the contractor, in writing, of whether the request is approved or disapproved.

5.7.5. Non compliance with the above provisions will be considered a material breach of the terms and conditions of the contract for which the Government may seek any and all appropriate remedies including Termination for

Default.

5.8. The contractor shall provide his own logistical support such as housing, transportation, meals, and incidentals.

5.9. Contractor Manpower Reporting.

5.9.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DEFENSE SECURITY COOPERATION

AGENCY/GEORGE C. MARSHALL EUROPEAN CENTER via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

5.9.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the

FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2015. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

6. Specific Tasks.

6.1. The International Program Coordinator shall:

6.1.1. Serve as a Program Manager for PfPC WIF programs, tracking the plans and intentions of program team leaders and handling the many details associated with management of Defense Education Enhancement Program

(DEEP) events, as well as those associated with other programs associated with the Education Development

Working Group (EDWG) or other PfPC-managed working groups. The estimated number of events annually is 30;

however, this volume is subject to change at no additional cost to the Government. These duties involve reviewing e-mail coordination between DEEP leaders, Combatant Command (COCOM) desk officers, U.S. Embassy Offices of Defense Cooperation (ODCs), and Partner Ministries of Defense (MoDs) throughout the region regarding the scheduling of such events, determination of event locations, the selection and assignment of Subject Matter Experts

(SMEs), the building of SME teams for deployment, estimating costs, and identification of support requirements for events.

6.1.2. Create Concept & Funding Requests (CFRs) to support programs by consulting with DEEP program leaders on their intentions for the following Fiscal Year (FY), and coordinating with the NATO International Staff regarding the maintenance of a single, integrated operational picture for each DEEP program. Maintain liaison with the PfPC

Operations Officer and the Operations & Administrative Support specialist as they upload CFRs into the Theater

Security Cooperation Management Information System (TSCMIS) database. Consult past budget execution statistics in the PfPC Operations Calendar to assist in estimating costs for future events.

6.1.3. Create Event Build Templates (EBTs) for submission to the Admissions and Registrar Division (ARD) of the

Marshall Center Directorate of Business Operations (DBO) within 72 hours of the identification of dates for an event are determined, match planned events to CFR numbers, answer RFIs in a timely fashion regarding the scheduling and re-scheduling of events, monitor communications between DEEP leaders and others to determine identities of and changes to travelers in support of events, advise volunteer SMEs of timelines and reporting requirements, and handle pertinent issues associated with event facilitation. Identify potential obstacles to event execution and propose courses of action for resolution in a timely fashion to PfPC leadership.

6.1.4. Conduct general facilitation of SME travel and event execution through regular liaison with DBO-RM

Resource Specialist (RS) and DBO-OP Event Coordinator (EC) personnel to ensure that they have ticketed travelers in a timely manner, transferred funds (for supplies, interpretation, transportation, meals, lodging, advance per diem, etc.) to the ODCs in support of events, and ensured SMEs are reimbursed in a timely manner. Also liaison with the designated Contracting Officer’s Representative to ensure that presentation materials are processed for translation in accordance with established timelines.

6.1.5. Ensure a thorough planning process resulting in the smooth execution of high-quality PfPC WIF events.

These duties require close coordination with the PfPC Operations Officer, other PfPC Program Managers, DBO

ARD, DBO Event Coordinators (ECs), and DBO Resource Specialists (RSs). Ensure event scheduling and planning information is properly reflected on the PfPC Operations Calendar and weekly staff meeting slides. Travel may occasionally be appropriate to be physically present at events in one or another of various locations throughout the

European theater and will be communicated to the contractor as events are planned. Travel is not anticipated to exceed eight 5-day trips per year.

6.1.6. Review trip reports from team leaders and SMEs, ensure the conversion of these reports into properly formatted After Action Reports (AARs), and ensure that AARs are uploaded into the TSCMIS database within 72 hours of completion and assist the Operations Support Specialist in maintaining the accuracy of events in TSCMIS.

6.1.7. Serve as the point of contact to coordinate responses to enquiries regarding programs under purview by the

PfPC Executive Director, PfPC Deputy, and PfPC Operations Officer as necessary.

7. Contractor Requirements.

7.1. The period of performance is one year from the date of award of the contract, with two successive, additional one-year option periods. The selected contractor shall begin performance immediately upon award of the contract and shall report on site at the GCMC, in Garmisch-Partenkirchen, no later than 30 days after award of the contract.

7.2. The contractor personnel shall be proficient using MS EXCEL, MS WORD, and MS POWER POINT software, and familiar with performing database input and update functions. Exhibit A reflects the work typically performed under the contract.

7.3. The contractor personnel shall be familiar with working in an international environment, particularly in security studies organizations such as an Office of Defense Cooperation, Defense Attaché Office, Defense Threat Reduction

Agency, or the Marshall Center. Familiarity with the countries and dynamics of the Eurasia area of responsibility, and experience in the region is preferred. Prior experience with PfP Consortium working groups is highly desired.

7.4. The contractor personnel shall possess excellent English language written and oral communication skills.

Proficiency in a Eurasian language such as Russian or German is highly desired.

7.5. The contractor personnel shall have experience as an action officer, program manager, or other responsible position requiring the application of problem solving and time management techniques, staff action processes, and effective oral and written communication skills. Experience managing a budget is also desired.

7.6. The contractor personnel shall have at least three years experience drafting correspondence and preparing written materials such as concept proposals, staff action briefings, program status reports, and after action reports,.

Ability to multi-task is essential.

8. Contract Type.

8.1. This solicitation will result in award of a firm fixed price contract for mission support and cost reimbursable line items for travel.

9. Place of Performance.

9.1. The primary place of performance is located at the GCMC facility. The contractor shall work with all levels of management and staff to provide on-site support; which requires the contractor to be available and present in the office for face to face coordination.

10. Contractor Work Hours.

10.1. The Government anticipates the contractor’s work schedule to be 0800 – 1700 Monday through Friday, except recognized holidays, to align with the Government hours of operation. The contractor’s work schedule may be adjusted to accommodate event schedules and associated workload demands; however, total hours worked may not exceed the scope of the contract. The Government will allow up to 21 workday absences per year to be taken at mutually agreeable times. The Government will reduce the value of this contract based on absences beyond 21 workdays as established in the deduction sheet. The contractor will not be paid for any days not worked under this contract. Unused funds will be de-obligated as necessary by the Government.

11. Travel.

11.1. The Government anticipates requiring the contractor to travel occasionally to assist with operational support in the execution of the more complex PfPC conference events or other emergent requirements.

11.2.1. International Program Coordinator. Frequency of travel is anticipated to be approximately eight times per year for duration of no more than 5 days each (excluding travel time).

11.3. Travel is not to exceed the amount specified in the applicable CLIN at any time during the contract performance period. The Government will provide written notice at least 7 days prior. The contractor must have written approval from the contracting officer or contracting officer representative in order to perform travel under this contract. Fare rates associated with all travel performed under this contract shall be limited to “Coach” fares.

The Government will not pay for Business Class or First Class travel. Lodging and meals shall be limited to the

Standard Per Diem rates in the DoD Joint Travel Regulations/Federal Travel Regulations. All travel under this contract shall be in accordance with FAR 31.205-46.

12. Quality Control.

12.1. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor is assured that the work complies with the requirement of the contract.

12.2. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the

Performance Requirements Summary.

13. Quality Assurance.

13.1. The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance

Requirements Summary. The Government will monitor the contractor's performance under this contract using the surveillance methods identified in the Quality Assurance Surveillance Plan. The contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government.

13.2. “Major nonconformance” means a nonconformance that is likely to result in failure of a significant element of service or deliverable or to materially reduce the usability of the deliverable or services for their intended purpose.

13.3. “Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the deliverable or services for their intended purpose, or is a departure from established standards having little bearing on the effective use of the deliverable or services.

13.4. Performance Requirements Summary. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

13.4.1 This PRS:

13.4.1.1 Lists the performance objectives for the required service that the Government will conduct surveillance upon.

13.4.1 2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled

“Termination for Cause” and “Inspection/Acceptance”.

13.4.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the

Government will use to evaluate the contractor’s performance.

13.4.1.4 Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic Surveillance, Validated Customer Complaint, or any combination of the methods.

13.4.1.5 Methods of surveillance can change after contract award based on, but not limited to:

Acceptance of a contractor QC plan.

A partnering agreement which established the metrics to be used.

Contractor performance.

13.4.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

13.4.3 Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Technical Exhibit #B of the PWS.

13.5. Sample COR Consideration (Deduction) Worksheet.

13.5.1. See Exhibit C.

13.6. Roles and Responsibilities of Participating Government Officials.

13.6.1. The Contracting Officer’s Representative (COR) will be responsible for monitoring, assessing, recording, and reporting on the technical performance of the contractor on a day-to-day basis. The COR will have primary responsibility for completing “Quality Assurance Surveillance Forms” to document their inspection and evaluation of the contractor’s work performance.

13.6.2. The Contracting Officer or designee has overall responsibility for evaluating the contractor’s performance.

The Contracting Officer will review the COR’s evaluation of the contractor’s performance.

14. Performance Evaluation Meetings.

14.1. The contractor’s representatives shall meet with the COR on a weekly basis or as deemed necessary by the

Government. These meetings will provide a management level review and assessment of contractor performance, and a discussion and resolution of problems. The contractor shall provide recurring updates to PfPC leadership and staff as deemed necessary by the Government.

15. Applicable Documents. (The following documents are available through the NATO website, except item 15.7.

Item 15.7 is available on Marshall Center intranet and can be provided upon request.)

15.1. New NATO Strategic Concept

15.2. PfP Consortium Terms of Reference

15.3. NATO Partnership Action Plan

15.4. GAO-10-1015 NATO Partnerships

15.5. NATO IS memo” Policy for a More Efficient and Flexible Partnership 4 April 2011

15.6. PfPC Founding Documents

15.7. Joint Federal Travel Regulations (JFTR)/Joint Travel Regulations (JTR)

15.8. PfPC Annual Report 2014

16. Deliverables.

16.1. All deliverables produced under this contract shall be provided to the COR, unless specified otherwise, in formats compatible with existing GCMC programs and systems. The following products shall be produced by the contractor during all performance periods unless otherwise specified in writing by the Government.

16.1.1. International Program Coordinator:

Deliverable Due Date

Calendar/Event Updates Weekly

Updated Event Slides for Weekly Staff Meeting NLT 0800 Wednesday

CFRs NLT 15 January and out of cycle as necessary

EBTs NLT 1 Aug and updates throughout the year as necessary

Resource Requirements Worksheets (RRWs) NLT 1 Week after assignment to an event

17. Government Furnished Property and Services.

17.1. Distribution of necessary correspondence and reports will be provided by the Government.

17.2. The Government will provide to the contractor while working at the GCMC facilities, all equipment, e.g.

printers, desktops, laptops, copiers, materials, automation equipment, etc., necessary to support the requirements of this contract. At no time will GFE be removed from Government facilities without prior COR approval.

17.3. The Government will, to the extent network security and regulations permit, provide access to authorized electronic mail accounts and access to the MC Internet Website.

17.4. The Government will provide an office space and computer support.

18. Points of Contact.

18.1. The GCMC point of contact for this performance work statement is the designated COR.

18.2. Changes to the contract or questions relative to the performance work statement or contract terms shall be directed to the Contracting Officer.

19. Technical Direction.

19.1. Performance of work under this contract is subject to the technical direction of the COR as designated in writing by the Contracting Officer. The term “technical direction” includes:

19.1.1. direction to the Contractor to aid in performing under the PWS; and

19.1.2. comments on and approval of reports or other deliverables.

19.2. Technical direction must be within the scope of the contract performance work statement. The COR does not have authority to issue technical direction that:

19.2.1. constitutes a change of assignment or additional work outside the contract performance work statement;

19.2.2. constitutes a change as defined in the clause entitled “Changes”;

19.2.3. in any manner causes an increase or decrease in the contract price, the time required for contract performance, or the schedule of the deliverables specified in the contract;

19.2.4. changes any of the terms, conditions, or performance work statement of the contract;

19.2.5. interferes with the contractor's right to perform under the terms and conditions of the contract; or

19.2.6. directs, supervises or otherwise controls the actions of the contractor's employees.

19.3. Technical direction may be oral or in writing. The COR must confirm oral direction in writing within five workdays, with a copy to the Contracting Officer.

19.4. The Contractor shall proceed promptly with performance resulting from the technical direction issued by the

COR. If, in the opinion of the contractor, any direction of the COR falls within the limitations of 19.2 above, the

Contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

20. Addendum to 52.212-4 (g) Invoicing Procedures. Wide Area Workflow – Receipt And Acceptance (WAWF-

RA). Electronic Submission and Processing Of Payment Requests and Receiving Reports.

20.1. In accordance with DFARS 232.7002, use of electronic payment requests is mandatory. Use of WAWF will speed up payment processing time and allow the contractor to monitor payment status online. There are no charges or fees to use WAWF.

20.2. Invoicing Instructions:

20.2.1. Requests for payments must be submitted electronically via the Internet through the Wide Area WorkFlow –

Receipt and Acceptance (WAWF-RA) system at https://wawf.eb.mil. All contractors must create two documents

(Invoice and Receiving Report; i.e. Combo Documents) with a single data entry session.

20.2.2. Questions concerning payment should be directed to the Defense Finance Accounting Services (DFAS)

Indianapolis at (888) 332-7336. Please have the order number and invoice number ready when contacting DFAS about payment status.

20.2.3. The contractor can easily access payment and receipt information using the DFAS Web Site at https://invoice.csd.disamil. The purchase order/contract number or invoice number will be required to verify the status of payment.

20.2.4. The following codes will be required to route receiving reports, invoices and additional e-mails correctly through WAWF.

CONTRACT NUMBER: HQ0236-14-P-XXXX

DELIVERY ORDER NUMBER:

TYPE OF DOCUMENT: Invoice and Receiving Report (Combo)

CAGE CODE: XXXXX

ISSUE BY DODAAC: HQ0236 NAME: GCMC

ADMIN DODAAC: HQ0236 NAME: GCMC

SERVICE ACCEPTOR/SHIP TO: HQ0236

LOCAL PROCESSING OFFICE: Leave Blank

PAY OFFICE DODAAC: HQ0431

SEND E-MAIL NOTIFICATIONS: (COR/GOV’T OFFICIAL) John Kane

John.j.Kane3@marshallcenter.org

Note - Add the above listed COR/Gov’t Official to your WAWF Email distribution list.

CONTRACT ADMINISTRATOR: (CONTRACT SPECIALIST) James Miller

James.f.1.miller@marshallcenter.org

For shipping, delivery, invoice and payment questions/Issues, Please contact:

To: GCMC

Attn: Designated COR

Phone: +498821750xxxx

Fax:

Email: Designated COR@marshallcenter.org

The contractor shall select yes for the Final Invoice and Final Shipment Fields on the Combo invoice and receiving report, if Final Shipment has been received and Final Payment will be made.

21. List of Exhibits.

21.1. Exhibit A – Definitions of Proficiency for MS Word, Excel, and Power Point

21.2. Exhibit B - Performance Requirements Summary

21.3. Exhibit C - Sample COR Consideration (Deduction) Worksheet https://wawf.eb.mil/ https://invoice.csd.disamil/ mailto:Warren.bennet1@marshallcenter.org

EXHIBIT A

Definitions of Proficiency

MS WORD Proficiency is defined as the ability to complete the following functions without additional training:

Skill Sets Skill Standards

Creating Content Insert and edit text, symbols, and special characters

Insert frequently used and pre-defined text

Navigate to specific content

Insert, position, and size graphics

Create and modify diagrams and charts

Locate, select, and insert supporting information

Organizing Content Insert and modify tables

Create bulleted lists, numbered lists, and outlines

Insert and modify hyperlinks

Formatting Content Format text

Format paragraphs

Apply and format columns

Insert and modify content in headers and footers

Modify document layout and page setup

Collaborating Circulate documents for review

Compare and merge documents

Insert, view, and edit comments

Track, accept, and reject proposed changes

Formatting and Managing

Documents

Create new documents using templates

Review and modify document properties

Organize documents using file folders

Save documents in appropriate formats for different uses

Print documents, envelopes, and labels

Preview documents and Web pages

Change and organize document views and windows

MS EXCEL Proficiency is defined as the ability to complete the following functions without additional training:

Creating Data and Content Enter and edit cell content

Locate specific cell content

Locate, select, and insert supporting information

Insert, position, and size graphics

Analyzing Data Filter lists using the AutoFilter feature

Sort lists

Insert and modify formulas

Use statistical, date and time, financial, and logical functions

Create, modify, and position diagrams and charts based on worksheet data

Formatting Data and Content Apply and modify cell formats

Apply and modify cell styles

Modify row and column formats

Format worksheets

Collaborating Insert, view, and edit comments

Managing Workbooks Create new workbooks from templates

Insert, delete, and move cells

Create and modify hyperlinks

Organize worksheets

Preview data in other views

Customize window layout

Setup pages for printing

Print data

Organize workbooks using file folders

Save data in appropriate formats for different uses

MS PowerPoint Proficiency is defined as the ability to complete the following functions without additional training:

Creating Content Create new presentations from templates

Insert and edit text-based content

Insert tables, charts, and diagrams

Insert pictures, shapes, and graphics

Insert objects

Formatting Content Format text-based content

Format pictures, shapes, and graphics

Format slides

Apply animation schemes

Apply slide transitions

Customize slide templates

Work with masters

Collaborating Track, accept, and reject changes in a presentation

Add, edit, and delete comments in a presentation

Compare and merge presentations

Managing and Delivering

Presentations

Organize a presentation

Set up slide shows for delivery

Rehearse timing

Deliver presentations

Prepare presentations for remote delivery

Save and publish presentations

Print slides, outlines, handouts, and speaker notes

Export a presentation to another Microsoft Office program

EXHIBIT B

Performance Requirements Summary.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance level of each featured end product briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance

Threshold

Method of

Surveillance

PRS # 1. Qualified and

Trained Personnel. Provide sufficient and adequate trained workforce capable of fully complying with all the requirements of the PWS

100% of the time.

Manage day to day operations and activities to ensure successful compliance with the contract. This includes but is not limited to providing adequate staffing, managing workload, training, retention and supporting each activity as prescribed by the PWS in a complete and professional manner.

99% of the time. Random

Sampling, Customer feedback.

PRS # 2 Customer Service.

Contractor is proactive and organized to facilitate and report on numerous events conducted by the various working groups of the

Consortium while adhering to stakeholder guidance and intent.

Manage day operations and activities to ensure successful operations and functions of all tasks outlined in the

PWS. Contractor staff demonstrates reasonable and cooperative behavior, a commitment to customer satisfaction, and a concern for the interest of the customer. Work products are in appropriate format for the intended purpose and target audience, technically correct and in accordance with sound practices and principals, or in the format specified by the customer.

95% customer satisfaction with service.

Random

Sampling, Customer feedback.

PRS # 3 Administrative

Support. Prepare written documentation in accordance with established deadlines and in accordance with the format specified by the COR 100% of the time.

Work products are accurate, presentation is correct and free from typographical errors, spell checked, and grammatically correct. Products vetted through the appropriate elements of the organization.

95% accuracy and timely completion.

Random

Sampling, Customer feedback.

EXHIBIT C

Sample COR Consideration (Deduction) Worksheet.

PWS

Reference Short title

Description of

Non-conformance

COR costs handling issue

Loss in contractor work value

Recommended consideration

8.1. Continuity of

services

Contractor not performing due to one day absence.

One hour Value of a day. monthly rate / # of working days in the month = daily rate (+

1 hour COR time to process modification)

Rate $48 TBD