8_Sept_16_FINAL_AMENDMENT.docx

HQ0034-16-R-0210

Section B - Supplies or Services and Prices

Ad-hoc DCMO

FFP

The contractor shall furnish all labor necessary to accomplish a full range of Advisory and Assistance Services (A&AS) to support the Office the DCMO (ODCMO) in managing and improving business analytic operations across DCMO and the Department of Defense. Services and deliverables shall include the A&AS categories identified on the PWS and in accordance with the Performance Work Statement. The labor categories will be selected and applicable to task orders as they are issued. Labor hours and categories will be negotiated at the Task Order level. The negotiated rates, will be the maximum allowable rates for all Task Orders. The period of performance and ordering period will be for 12 months with anticipated concurrent task orders issued within this PoP.

NET AMT

Lot

Travel

COST

All travel shall be approved by the COR in writing, prior to commencement of travel. The contractor will be reimbursed for actual allowable, allocable, and reasonable travel costs incurred during performance of this effort in accordance with FAR 31.205-46, "Travel Cost." The estimated travel cost is $10,000.00. See PWS 5.2.7 for further restrictions on travel costs.

ESTIMATED COST

The contractor shall furnish all labor necessary to accomplish a full range of Advisory and Assistance Services (A&AS) to support the Office the DCMO (ODCMO) in managing and improving business analytic operations across DCMO and the Department of Defense. Services and deliverables shall include the A&AS categories identified on the PWS and in accordance with the Performance Work Statement. The labor categories will be selected and applicable to task orders as they are issued. Labor hours and categories will be negotiated at the Task Order level. The negotiated rates, will be the maximum allowable rates for all Task Orders. The period of performance and ordering period will be for 12 months with anticipated concurrent task orders issued within this PoP.

NET AMT

Lot

All travel shall be approved by the COR in writing, prior to commencement of travel. The contractor will be reimbursed for actual allowable, allocable, and reasonable travel costs incurred during performance of this effort in accordance with FAR 31.205-46, "Travel Cost." The estimated travel cost is $10,000.00. See PWS 5.2.7 for further restrictions on travel costs.

ESTIMATED COST

The contractor shall furnish all labor necessary to accomplish a full range of Advisory and Assistance Services (A&AS) to support the Office the DCMO (ODCMO) in managing and improving business analytic operations across DCMO and the Department of Defense. Services and deliverables shall include the A&AS categories identified on the PWS and in accordance with the Performance Work Statement. The labor categories will be selected and applicable to task orders as they are issued. Labor hours and categories will be negotiated at the Task Order level. The negotiated rates, will be the maximum allowable rates for all Task Orders. The period of performance and ordering period will be for 12 months with anticipated concurrent task orders issued within this PoP.

NET AMT

Lot

All travel shall be approved by the COR in writing, prior to commencement of travel. The contractor will be reimbursed for actual allowable, allocable, and reasonable travel costs incurred during performance of this effort in accordance with FAR 31.205-46, "Travel Cost." The estimated travel cost is $10,000.00. See PWS 5.2.7 for further restrictions on travel costs.

ESTIMATED COST

The contractor shall furnish all labor necessary to accomplish a full range of Advisory and Assistance Services (A&AS) to support the Office the DCMO (ODCMO) in managing and improving business analytic operations across DCMO and the Department of Defense. Services and deliverables shall include the A&AS categories identified on the PWS and in accordance with the Performance Work Statement. The labor categories will be selected and applicable to task orders as they are issued. Labor hours and categories will be negotiated at the Task Order level. The negotiated rates, will be the maximum allowable rates for all Task Orders. The period of performance and ordering period will be for 12 months with anticipated concurrent task orders issued within this PoP.

NET AMT

Lot

All travel shall be approved by the COR in writing, prior to commencement of travel. The contractor will be reimbursed for actual allowable, allocable, and reasonable travel costs incurred during performance of this effort in accordance with FAR 31.205-46, "Travel Cost." The estimated travel cost is $10,000.00. See PWS 5.2.7 for further restrictions on travel costs.

ESTIMATED COST

The contractor shall furnish all labor necessary to accomplish a full range of Advisory and Assistance Services (A&AS) to support the Office the DCMO (ODCMO) in managing and improving business analytic operations across DCMO and the Department of Defense. Services and deliverables shall include the A&AS categories identified on the PWS and in accordance with the Performance Work Statement. The labor categories will be selected and applicable to task orders as they are issued. Labor hours and categories will be negotiated at the Task Order level. The negotiated rates, will be the maximum allowable rates for all Task Orders. The period of performance and ordering period will be for 12 months with anticipated concurrent task orders issued within this PoP.

NET AMT

Lot

All travel shall be approved by the COR in writing, prior to commencement of travel. The contractor will be reimbursed for actual allowable, allocable, and reasonable travel costs incurred during performance of this effort in accordance with FAR 31.205-46, "Travel Cost." The estimated travel cost is $10,000.00. See PWS 5.2.7 for further restrictions on travel costs.

ESTIMATED COST

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

SECTION 1.0 DESCRIPTION OF SERVICES

0. Background

The Deputy Chief Management Officer (DCMO) is the principal DoD official responsible to the Secretary and Deputy Secretary of Defense for leading and enabling the management, integration, and improvement of the Department's business environment. Working across the DoD Components, the Office of the DCMO (ODCMO) is focused on delivering agile, efficient, and effective business operations that support the warfighter.

DoD's business operations encompass many different functional areas, such as financial management, acquisition and logistics, installations and environment, and human resources management. While the ODCMO is not responsible for any specific one of these business areas - the Department has established senior officials who are – the ODCMO is responsible for working across these areas to break down organizational stovepipes and create a cross-functional, end-to-end business environment that is synchronized to rapidly respond to warfighter needs in the most cost effective way possible.

The ODCMO accomplishes this mission through a number of core service offerings, such as business strategic planning, performance management, implementation and oversight of defense business systems, portfolio and investment management, process optimization, and architecture and standards development. Through these service offerings, the ODCMO is putting in place a framework for more effective management in a time of fiscal austerity, utilizing the key levers of strategy, people, process, technology, and controls. The ODCMO is also actively working on a host of high-profile projects that lead to significant cost savings and cost avoidance, as well as improved Departmental capabilities.

0. Scope

The scope of work is for ODCMO headquarters and its Directorates but may extend into process improvement activities across OSD, Fourth Estate, and DOD. In support of this mission, ODCMO requires expert services across a range of capabilities. They include but are not limited to:

· Analysis of efficiency opportunities to improve the effectiveness of management support functions across Office of the Secretary of Defense (OSD) and DoD

· Analysis of data across subject matter and functional areas to identify anomalies and gaps

· Perform functional portfolio analysis of DoD portfolio investments to determine actual business cost and opportunities for savings

· Analysis of outcomes, performance measures, and activities across line of business

· Perform configuration control support of the Business Enterprise Architecture (BEA) information environment for BEA requirements identified and validated

· Contribute to the execution of DoD enterprise initiatives across the core business processes of the Department

· Recommend improvements based on leading industry and government subject matter expertise across corporate business functions

The Contractor shall not compete for any requirement that incorporates, involves or relates to any work performed by contractor under this solicitation unless otherwise authorized in writing by the Contracting Officer.

0. Objective

The overarching objective of this support is to acquire DoD subject matter expertise within the core business mission areas to include human resource management; financial management and audit compliance; acquisition and procurement; logistics and supply chain to perform portfolio analyses, inform business process reengineering across functional portfolios, and enable process improvement and contribute to the execution of efficiency project initiatives within the Department. Overall, the ODCMO seeks to optimize business operations in support of the DoD mission. In order to ensure seamless support the contractor must maintain a local support staff and facility within 35 miles of the National Capital Region (NCR).

The following sub-sections specify the Performance Objectives and Performance Elements for the contract. The Contractor shall perform the following tasks:

SECTION 2.0 MAJOR TASKS

The Defense Business Management, Analysis and Optimization (DBMAO) Directorate plays a key role in supporting the DCMO as co-chair of the Defense Business Council (DBC). The DBC serves as a supporting tier of governance to the Deputy’s Management Action Group (DMAG) in accordance with DoD Directive (DoDD) 5105.79. The purpose of the DBC is to implement the Secretary’s Management Agenda and serve as the principal governance body for vetting issues related to management, improvement of defense business operations, and other issues under the DBC’s functional cognizance.

DBMAO supports the Defense Business System (DBS) requirements review process and the DBS Investment Review per 10 U.S.C. Section 2222. This process demands alignment between IT investments and business outcomes. This process leverages portfolio management tools which include Problem Statements, Organizational Execution Plan (OEP) and Out of Cycle Requests (OOC), and Business Enterprise Architecture (BEA).

The following section specifies the Performance Objectives and Performance Elements for the contract.

2.1 Task 1-Portfolio Management

The contractor shall provide DoD functional area subject matter expertise (SME) in support of Investment Review Board portfolio reviews and decisions to include, but not limited to problem statements, out-of-cycle requests, and organizational execution plans and BEA governanceSME should also be familiar with the investment processes and deliverables for Defense business systems, net benefit analysis and application, and enterprise business analytics. SME should also be able to provide any additional support, in any functional area, as required by ODCMO leadership and/or Governing bodies.

0. Problem Statements

The contractor shall support analytical reviews of Part I and Part II of Problem Statements submitted for requirements validation.

The contractor shall coordinate, analyze and make recommendations on Part I of problem statements to include need statement, DOTMLPF-P (Doctrine, Organization, Training, Material, Leadership, Personnel, Facilities and Policy) capabilities, Legal, Regulatory, and Policy (LRP) requirements, and performance measures/attributes.

The contractor shall coordinate, analyze and make recommendations on Part II of problem statements to include enterprise architecture analysis, business process models and business process re-engineering assertions, DOTMLPF-P Implementation Plan, to include anticipated Return-on-investment (RoI)/Net Benefits and Rough Order of Magnitude (ROM) financial estimates, The contractor shall support the review of the 4th Estate and Military Department (MILDEP) portfolio performance reviews on behalf of the Chief Management Officer. Expertise should be able to assist the Government with the review and analysis of a portfolio both within and across the functional space.

The contractor shall provide support to the Primary Action Officer (PAO) or SME on any governance support to include, but not limited to briefing creation, SME validation and/or data analytics in support of re-occurring meetings such as the 4th Estate Working Group (EWG) or DBC.

2.1.2 Functional Strategies

The contractor shall conduct an impact assessment of functional strategies across functional business areas to include Financial Management, Acquisition, Technology, and Logistics, Energy, Installations and Environment, Human Resources and Defense Health Management, Security Cooperation, Defense Security Enterprise and Enterprise IT Infrastructure.

The contractor shall analyze alignment of functional strategies business outcomes to the Agency Strategic Plan goals, initiatives and outcomes. Expertise should be able to assist the Government with the review and analysis of a portfolio both within and across the functional space.

As outlined in the Functional Strategy, the contractor shall analyze alignment to Operational Activities and applicable LRPs in the BEA.

Resources should also be able to help the Government define opportunities to reduce, consolidate and derive savings (e.g. Net Benefits) both within and across a portfolio. The assessments will need to support executive decision-making opportunities to determine how savings (in all formats) can be obtained from the respective portfolios in order to support greater DoD-wide initiatives.

2.1.3 Organizational Execution Plans (OEP)/Out of Cycle (OOC) Requests

The contractor shall support the review of OEPs to identify the opportunities to reduce, consolidate and derive savings both within and across a portfolio.

The contractor shall evaluate the OEP for alignment with applicable Functional Strategies and assessed from multiple perspectives such as progress toward the target environment, architecture alignment, Net Benefit / ROI, cost, interoperability, efficiency, risk and effectiveness.

The contractor shall review data from DITPR, SNaP-IT, BCS, and DITIP and any other data required as needed by the Government in support of the yearly OEP evaluation and review.

The contractor shall analyze the alignment of the OEPs to the Functional Strategies to provide recommendations on portfolio outcomes, investment prioritization and enhanced business opportunities

The contractor shall analyze OOC investment data from authoritative data sources such as DITPR, SNaP-IT, and DITIP, and the request data should reflect the new requested total (prior approved amount in addition to the new request amount).

Expertise should be able to assist the Government with the review and analysis of an investment request as it supports portfolio objectives and requirements both within and across the functional space.

2.1.4 Business Enterprise Architecture (BEA) Maintenance

The contractor shall support configuration control of the Defense Business System Enterprise Architecture in support of 10 U.S. Code § 2222.

The contractor shall assess functional configurations of current architectural construct and products to:

· Provide BEA Configuraiton Control Board (CCB) enterprise architecture (EA) structure requirements for Business Process System Review (BPSR), portfolio management and business process data alignment using a common data models and query relationships;

· Collect and synthesize content resulting from BEA improvement projects, BPSR findings, business improvement projects, business improvement initiatives and/or other DCMO directed activities;

· Target content along Lines of Business (LoB) activities, processes, data, and investment improvement areas, measurement parameters, and optimization patterns;

· Deliver decision level EA products, data visualizations and analytic views;

· Validate integration of above results in a reconstructed BEA including approved analysis and reporting capabilities

• Manage transition of the legacy BEA E2E’s and Core Business Mission Area DoDAF data based on results of approved product from the BPSR and business improvement initiatives

• Provide data alignment, functional requirements, and operational capability support including BEA integration and linkages to new data sources

• Provide BEA governance support to address architecture planning, project management, design, direction, and recommendation to the DBC. Support includes:

· Managing functional area BEA content from the 4th Estate portfolios and selected portions of the Defense Department's systems portfolio, especially where there are DoD Enterprise-level considerations.

· Identifying and validating BEA requirements to include LRP, Process, and Data, as well as alignment within the portfolio to strategic & functional plans, organizational lines of business, and operational activity reviews.

· Performing analysis and making recommendations on staff action correspondence to include policy, congressional, and audit actions

• Perform visualization support with emphasis on continuation of DBC support for Investment Review system analysis in a traditional IRB season and throughout the year.

2.2 Task 2-Project Execution Support

The contractor shall provide ODCMO with DoD functional subject matter expertise to support business problems within and/or across functional portfolio for execution of highly complex business improvement chartered events to deliver executable capabilities that address an identified problem. In support of these events, the contractor shall:

· Provide assessment of the problem statements

· Conduct an Enterprise Architecture assessment within the functional portfolio

· Perform research of existing laws, regulations and policies within a functional portfolio

· Collect data to quantify business problem

· Validate the opportunity for potential Net Benefits

The contractor shall support the Government Project Leads with the development of project product to include event charters, project schedules, and ODCMO standard practice products for business improvement.

0. TASK 3 SURGE SUPPORT

Due to unforeseen requirements, the COR and Contracting Officer may request surge support for services covered in this scope of work. The Contracting Officer shall request a proposal based on the labor categories awarded in the contract. Upon receipt of a technically acceptable proposal, the Contracting Officer shall add the subject work by Supplemental Agreement to the contract. The contractor shall provide surge capacity support of subject matter experts or leading industry or public sector experts to advise on business transformation and specific business transformation initiatives. Expertise can range across business disciplines of corporate governance, business and finance, acquisition management and contracting, supply chain management, maintenance and repair, real property management, human resources management, information technology management, and healthcare management.

2.4 Program Management

The contractor shall designate a single point of contact (POC) that has the authority to represent the organization in all matters pertaining to this contract. This POC shall respond to the Government's requirements and the management and oversight of all activities performed by contractor personnel, including subcontractors, to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained each Task Order.

The contractor shall support the Government in the following sub-tasks:

2.4.1 Provide a program management capability to manage the indefinite delivery/indefinite quantity (ID/IQ) contract. Identify any key personnel deemed critical to managing the overall performance of the ID/IQ contract.

2.4.2 Respond to Contracting Officer (CO) or Contracting Officer Representative requests in a timely manner NLT 5 business days.

2.4.3 Notify the CO of direction received from Government personnel that the Contractor considers outside the scope of PWS requirements prior to performing the work.

2.4.4 Project Management Plan (PMP): The contractor shall develop and maintain throughout the contract period of performance, a Project Management Plan (PMP) with integrated master schedule that shall be used as a foundation for information and resource management planning. The contractor shall deliver the initial PMP to the Government within 15 work days after contract award.

The PMP shall include, but not be limited to, the following:

The contractor shall keep the PMP and integrated master schedule up-to-date, keep it accessible electronically at any time, and be prepared to brief any PMP content to the Government at short notice (within 24 hours). The PMP shall be used as a foundation for the Status Report and In-Progress Reviews.

2.4.5 Monthly Status Report (MSR). Provide a Monthly Status Report IAW Business Analytics PWS, Appendix C, CDRL A001 and in its attachment.

2.4.6 Program Management Reviews (PMR). Attend scheduled PMRs, as notified by the Government. The Government Leadership, Government Portfolio Lead, COR, and Contractor PM will meet periodically with the Contractor to review performance. PMRs will be held at least monthly. PMRs will cover status and feedback on performance measures, Contractor performance, and any significant events. PMRs are intended to serve as an opportunity for open and frank discussions on the current progress including schedule of the contract and applicable TOs.

2.4.7 Performance Reviews. In addition to PMRs, the Government may meet with the Contractor, at Government or Contractor request, to discuss Contractor-specific or TO-specific issues.

2.4.7 Transition

The contractor shall follow its transition plan submitted as part of their proposal and maintain the Government fully informed of status throughout the transition period. Throughout the transition-in/transition-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the transition-in/transition-out periods.

2.4.7.1 Transition-In

The Contractor shall submit a detailed transition-in plan to include start-up activities to become fully operational upon conclusion of the 21 calendar days transition period.

The contractor shall:

· Provide a detailed transition methodology in logical sequence to ensure a smooth transition of all tasks/subtasks of the contract without interruption or degradation of service levels;

· Provide a timeline for completion;

· Identify associated risks and issues and risk mitigation strategies; and

· Attend a post award conference

2.4.7.2 Transition-Out

The contractor shall provide a transition-out plan no later than sixty (60) days prior to expiration of this contract. The contractor shall maintain complete documentation that is totally assessable to the designated Government representatives via the ODCMO Sharepoint portal or Government share drive as directed by the Government. The contractor shall overlap with incoming contractor during transition for a nominal period of 30 days and will work with Government personnel and the incoming contractor to transfer knowledge, information and documentation for all projects and tasks related to this contract. The type of information and documentation to be transferred includes but is not limited to all files pertaining to projects and analysis generated during the period of performance

Note: All automated data files in the possession of the contractor are the property of the Government and shall be turned over to the KO or the COR at the completion or termination of the contract. Additionally, all records related to the execution of the current contract shall be returned to the Government as electronic copies that are readable and accessible by the Government.

2.5 Human Resource Management

The Contractor shall provide qualified personnel for the key positions under this contract. The key positions include the Lead Program Manager and Highly Qualified Subject Matter Experts in Financial Management/Audit, Acquisition, Human Resources Logistics/Supply Chain.

The contractor shall provide qualified personnel at TO start that meet or exceed the stated skills, knowledge, training, experience, and certification requirements stated in the labor category descriptions.

All personnel shall have excellent written and spoken English communication skills.

2.5.1 Key Personnel

Lead Program Manager-Key Personnel

Education/Experience: Shall have a Bachelor's degree and three (3) years of experience in Program Management managing IDIQ task orders AND PMP certification (or equivalent). Additionally, one (1) year of experience managing to the principles of the PMBOK is preferred.

Functional Description: Serves as the contractor's contract manager, and shall be the contractor's authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), government management personnel and customer agency representatives. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. Shall be responsible for the overall contract performance and shall support project execution activities.

Subject Matter Expert 2 (Financial Management/Audit)- Key Personnel

Education/Experience: Certified Public Accountant (CPA) and Master's degree in an associated technical or line of business discipline and or thirteen years (13) of progressive experience in high-level technical and organizational support services.

Functional Responsibility: Performs accounting, audit, transaction and payment services, enterprise finance and management, budget and contract audit services.

Subject Matter Expert 2 (Acquisition)- Key Personnel Education/Experience: Bachelor's degree in an associated technical or line of business discipline of the equivalent years in experience.

Functional Responsibility: Performs defense procurement and acquisition, acquisition workforce management and contracts management.

Subject Matter Expert 2 (Human Resources)- Key Personnel Education/Experience: Master's degree in an associated technical or line of business discipline or the equivalent years in experience.

Functional Responsibility: Performs civilian HR policy, Military HR policy, education and training, healthcare, family welfare, reserve policy and readiness.

Subject Matter Expert 2 (Logistics/Supply Chain)- Key Personnel Education/Experience: Master's degree in an associated technical or line of business discipline or the equivalent years in experience or over thirteen years of progressive experience in high-level technical and organizational support services.

Functional Responsibility: Performs supply chain planning, supply chain sourcing, supply chain, delivery, transportation management and warehouse management.

2.5.2 Personnel Maintenance

Maintain minimal personnel turnover throughout the life of the IDIQ and TO’s issued. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Once a Contractor knows that an employee is leaving and will no longer support a task, the Contractor shall provide written documentation to the CO and Contracting Officer Representation (COR) within three (3) business days of the employee advising the Contractor of his/her intent to leave and reason(s). This written notification shall include the date and time the position will be vacant, the reason the employee will no longer work on the task, anticipated replacement date, and what management corrective action will be taken to ensure task mission completion. Position vacancies shall not exceed 14 calendar days unless approved in writing or otherwise directed in advance by the CO for grace period associated with new awards and PWS modifications increasing the number of personnel on a TO).

2.5.3 Replacement/Substitution

Prior to replacing/substituting key personnel performing on TOs under this contract, the Contractor shall provide a sufficiently detailed qualification summary/resume of proposed key personnel for Government coordination. The Government may also request coordination of qualification summaries/resumes on proposed personnel replacing or substituting for non-key positions. This paragraph shall also apply when, at or prior to the start of TO performance, the Contractor provides any personnel for work who were not part of or who replace any personnel submitted and evaluated as part of a TO proposal.

2.5.4 Identification of Contractor Employees

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves with lanyards and Contractor ID as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

2.6 Financial Management

2.6.1 Billing. Invoices/cost vouchers, as applicable, shall be submitted at least on a monthly basis (as agreed upon with the COR) and processed in Wide Area Work Flow (WAWF) IAW Section G and DFARS Clause 252.232-7006. Any variations from the monthly requirement must be approved, in writing, by the Contracting Officer. Invoices shall conform to the requirements stated in the contract. Additionally, the following requirements apply:

2.6.2 Invoices shall reflect work from the first working day of the month through the last working day of the month.

2.6.3 Invoices shall reflect all work performed for the month of work being billed.

2.6.4 Invoices shall be input into Wide Area Workflow by the 15th of each month for work from the prior month.

2.7 Deliverables Management

The Contractor shall provide deliverables as specified in the ID/IQ contract and all task orders. All Deliverables are considered Government property. If a deliverable due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last work day prior to the due date.

The ID/IQ deliverable requirements are as follows:

Table 1. IDIQ Deliverables

Project Management Plan

contract award and as requested

of service

Quality Control Plan (QCP)

Non-Disclosure Agreements Agreements

2.8 Task Order Requirements

All requirements will be sponsored by a senior ODCMO leader (Senior Executive Service civilian) and endorsed by the DCMO. They may range from short duration problem solving to deployment of process changes to complex enterprise business transformation initiatives that span an extended duration with segmented and charted work for steps or phases. Individual task orders will have specific performance and process improvement objectives identified.

The Government will follow a standardized process for developing defining requirements prior to initiating a task order. This will be initiated via a demand from the DCMO. The ODCMO Senior Leader will assess the scope of the problem and determine the Government resource assignment to lead the engagement. The ODCMO Senior Leader and Government lead will discuss the approach, expected outcomes and product. Collaboratively, the Government will determine resource requirements in context of the work. The development of a discrete Performance Work Statement against defined schedule and with known product and services required to achieve the expected outcome.

2.9 Quality. The Contractor shall develop, implement, and maintain a comprehensive inspection system that assures compliance with all requirements of this contract and its associated TOs IAW FAR Part 46, Quality Assurance.

2.9.1 Quality Control Plan (QCP)

The Contractor shall submit a QCP along with the contractor’s proposal in response to the basic ID/IQ contract solicitation that demonstrates how the Contractor shall maintain an inspection system acceptable to the Government covering the services under this contract. The QCP shall document how the Contractor will meet and comply with the quality standards specified in the PWS.

At a minimum, the QCP must include:

· A Self-inspection plan

· An internal staffing plan,

· Outline of the procedures that the Contractor will use to maintain quality, timeliness, responsiveness, customer satisfaction, and any other requirements set forth in this PWS.

· Objectives in the Services Summary

· Subcontractor relationships

· Contractor and subcontractor invoicing (actuals to date, expended to date and projected)

· Nonconformances (See Section 2.9.2.2)

0. Performance Evaluation Contractor performance is subject to Government COR surveillance to ensure PWS compliance. The Contractor shall comply with the following:

2.9.2.1 Access. The Contractor shall permit the CO or authorized representative access to all work areas, records, and data used in the performance of the contracted services. The Contractor shall provide support, and not interfere with the CO, CORs, state, federal, and other designated personnel in the performance of their official duties. Access shall be provided as soon as possible, but not to exceed one (1) workday after the request.

2.9.2.2 Non-conformances. Identify and control non-conformances through root cause analysis, corrective actions, and preventive actions. Focus on eliminating the cause to prevent reoccurrence. Maintain records of non-conformities and actions taken. Correct and provide response to all Government-identified non-conformances IAW time frames specified by the CO. This contract identifies two types of non-conformances: Minor and Major.

0. Minor Non-conformance. A minor non-conformance is a non-conformance, which by itself does not adversely impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. It normally does not increase risk to the Government. Minor non-conformances are typically low risk and are communicated through notices; first notices are issued for any identified non-conformance, second notices are issued for repeat non-conformances or failing to correct issues within a reasonable amount of time. Upon receipt of a non-conformance notification (first or second notice), the Contractor shall complete applicable sections and return it to the CO within time constraints directed by the CO in the notice. A formal corrective action plan is not required for notices.

0. Major Non-conformance. A major non-conformance is a non-conformance that adversely impacts (or has the potential to impact) mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. This type of nonconformance increases risk to the Government and therefore has a risk assessment rating of moderate or high. An example of increasing risk would be a significant number of recurring non-conformances, which is an indication of inadequate preventive measures/actions and lowers the Government’s confidence that the Contractor can provide quality services on time and within costs. The CO will communicate major non-conformances on a Corrective Action Request (CAR) form with a suspense date for the Contractor’s corrective action plan. As a minimum, the Contractor’s corrective action plan will address:

· Action taken to fix the immediate problem

· Root cause analysis of the problem to determine cause

· Corrective action on the cause of the problem

· Actions taken to prevent recurrence

0. Proprietary Data

The Contractor agrees to enter into written agreements with any firm whose proprietary data is used in connection with the performance of any task order issued under this ID/IQ, to protect all proprietary information from unauthorized disclosure or use for as long as it remains proprietary, to furnish the contracting officer and COR with executed copies of all such agreements, and to refrain from using any proprietary information in supplying to the Government goods or services, or for any purpose other than that for which it was intended. The Contractor agrees that any information furnished by the Government to the Contractor not generally available to other Contractors shall be used only for performance under this contract, and all copies of such information shall be returned to the Government upon completion of the effort. Any information furnished by the Government containing trade secrets or commercial or financial data of other Contractors shall be treated as proprietary data. Additionally, the Contractor shall not disclose outside the Government any information generated in the performance of this contract.

IAW with FAR Clause 52.227-14, Rights in Data—General (May 2014), the Government shall have unlimited rights to any technical data produced as a result of this contract, regardless of form or the media on which it may be recorded, for the Government to use, disclose, reproduce, prepare derivative works, distribute copies to the public, and perform publicly and display publicly, in any manner and for any purpose, and to have or permit others to do so.

0. Personnel Services

The services and performance required under this contract are determined to be not inherently governmental. The contractor shall not perform or give the appearance of performing inherently governmental functions as described in FAR Part 2 and Subpart 7.5, and all applicable DoD policy. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. All contractor personnel shall identify themselves as contracted support personnel in all forms of communication with all entities with whom ODCMO has business dealings. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer immediately.

2.13 Security. The overarching security requirements of this IDIQ are up to the SECRET level, as specified in the DD254. Any requirements requiring classification beyond SECRET will be addressed with each Task Order. To be eligible for award, all offerors must have at a minimum a SECRET Facility Clearance at time of proposal submission.

SECTION 3.0 Services Summary (SS)

3.1 Purpose. The SS lists performance objectives for the required services the Government will surveil. The absence of any contract requirement from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” or “Inspection” or “Default” in Section E and Section I of the contract.

3.1.1 Components. The SS states the performance objective (required service), and threshold (performance standard, accept and reject points (if applicable)) in either a qualitative or quantitative fashion for each critical success factor.

3.1.2 Performance Plan. The SS shall be used as the baseline to develop the Government Performance Plan. The Plan shall identify the audit methods and procedures the Government will use to evaluate the Contractor's performance.

0. Right to Surveil. The Government reserves the right to surveil all services and requirements called for in this PWS IAW FAR Part 52.246 to determine whether the Contractor is meeting performance objectives and goals. The following SS reflects the objectives and thresholds used to track contractor performance for task orders awarded against the basic ID/IQ contract.

1. Vacancies are filled with qualified personnel within 14 days of vacancy, unless approved in writing or otherwise directed in advance by the CO

AND

1. there is no mission impact due to position vacancies or unqualified personnel

Develop and submit all required deliverables

1. 100% of deliverable requirements are met and received on time

AND

1. critical information is accurate

a) Responses submitted to Government within 7 days of receipt

b) Upon government acceptance, staffing of TO complete within 14 days.

SECTION 4.0 Government Furnished Property, Equipment and Services

4.1 General Information. The Contractor shall ensure accurate control and accountability of all Government Furnished Property (GFP). Other than the GFP listed below, specific services and property provided to the Contractor shall be identified in each TO.

0. Documents. Unless otherwise stated in the TO, the Government will furnish or make available to the Contractor any documentation/material deemed necessary to accomplish requirements of the TO.

0. Government Unclassified Network Account. Unless otherwise stated in the TO, the Contractor (with a valid NAC check), shall be provided access to the host base’s unclassified computer network and its inherent capabilities including, but not limited to: Internet access, electronic mail, file and print services and dial-in network access, when necessary. The Contractor shall be aware of and abide by all Government regulations concerning authorized use of the Government's computer network including the restriction against using the network to recruit Government personnel or advertise job openings.

0. Government Classified Network Account: All duties requiring performance of classified work can be conducted at government facilities or government-approved off-site contractor facilities.

0. Workspace/Supplies. Unless otherwise specified in the TO, the Government will not provide the Contractor permanent workspace; however, when necessary will provide temporary workspace on an as needed basis. In the event that the Contractor must supply Contractor personnel with expendable materials such as clerical supplies and materials, these shall be included in the overall cost of the TO and shall not be billed as a separate material cost.

0. Government Furnished Equipment (GFE): The Government will not provide GFE laptops unless the contractor is performing work requiring access to For Official Use Only (FOUO) or Personal Identification (PI)-type information on a frequent basis. If the work is FOUO or PI-type information, the Government will provide GFE laptop with installed Virtual Private Network (VPN) or GFE Desktop. The Contractor will be required to physically attach its GFE laptops to the unclassified government network once every 30 days at a government facility.

0. The Government will provide access to required information for subject contract. This support will be available for use upon approval of this contract and will continue until the contract end date.

SECTION 5.0 General

5.1 Contract Administration. The Government contemplates issuing, on an as-needed-basis, primarily firm-fixed-price task orders or Labor Hour/Time & Materials orders which may include time and materials CLINs for travel, other less predictable requirements, and surge as necessary. Specific requirements and deliverables for services will be contained in each task order.

5.1.1 Contracting Officer's Representative (COR)

1. A single COR will be identified for all tasks under the IDIQ.

(b) The Contractor is advised that only the Contracting Officer can change or modify the IDIQ terms or take any other action which obligates the Government on any task order. The authority of the COR for each task order is strictly limited to the specific duties set forth in his/her letter of appointment, a copy of which is furnished to the Contractor. Contractors who rely on direction from other than the Contracting Officer do so at their own risk and expense. Such actions do not bind the Government contractually. Any contractual questions shall be directed to the Contracting Officer.

5.1.2 Management

Notwithstanding the Contractor's responsibility for total management during the performance of this ID/IQ, the administration of the ID/IQ will require maximum coordination between the Government and the Contractor. The following individuals will be the Government points of contact during the performance period of this ID/IQ:

(a) Contracting Officer. All ID/IQ administration will be effected by the Contracting Officer. Communications pertaining to contract administration will be addressed to the Contracting Officer. No changes to the performance work statement are authorized without a written modification to the ID/IQ executed by the Contracting Officer. The Contractor shall not start work or incur any costs under a Task Order or proposed Task Order without prior written approval by the CO. No work under this contract or Task Order will be paid by the Government without prior written approval from the CO. Work cannot be authorized under this contract or Task Order by any Government employee except the CO. Work performed by contractor or costs incurred by contractor without prior written consent by the CO are at contractor’s sole risk and will not be reimbursed by the Government.

1. Contracting Officer's Representative. A Contracting Officer's Representative (COR) monitors all technical aspects of the contract and assists in task order administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the task order; perform inspections necessary in connection with performance under each task order, monitor Contractor performance and notify both the Contracting Officer and the Contractor of any deficiencies; coordinate availability of Government Furnished Property (GFP), and provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract or resulting order(s).

(1) The COR is not authorized to change any of the terms and conditions of the contract. Changes in the scope of work shall be authorized only by the Contracting Officer in a properly executed written modification to the contract.

(2) The COR is not authorized to re-delegate his/her authority.

(3) The COR is not authorized to initiate acquisition actions by use of imprest funds or blanket purchase agreements, nor to issue purchase orders, place calls or delivery orders under basic agreements, basic ordering agreements or indefinite-delivery contracts.

5.1.4 Resumes. The program manager will ensure this IDIQ is properly staffed with contract resources having the necessary…