Task_Order_1_PWS_Sign_Language_Interpreter_09_July.pdf

09 July 2015

PERFORMANCE WORK STATEMENT

Task Order 1 Sign Language Interpreter Services

Deputy Chief Management Officer (DCMO) Office of the Secretary of Defense (OSD)

Washington Headquarters Services (WHS) / Human Resources Directorate (HRD)

Part I

General Information

1. GENERAL: This is a non-personal services contract to provide sign language interpreting services to meet the needs of Deaf or Hard of Hearing Federal employees in the Office of the Secretary of Defense (OSD), Washington Headquarters Services (WHS) and WHS-serviced organizations. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform sign language interpretive services as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background:

WHS is aligned under the Director of Administration in the Office of the Deputy Chief Management Officer (DCMO) and executes its mission to support and provide essential capabilities to enable the Secretary of Defense, senior Department of Defense (DoD) leaders, and their staff to fulfill the execution of the mission of the DoD. The Pentagon is essentially a huge operations center that supports the execution of the mission of the National Command Authority of the United States Government globally. The criticality of this mission requires that WHS has the resources and the means to execute its mission in an environment of rapidly changing threats, challenges, and fiscal constraints.

The services to be provided fall into the following categories:

Provide daily on-site sign language interpreter services Provide ad-hoc sign language interpreter services, on-site interpreter support for meetings, events, and ad-hoc gatherings that last more than 2 hours

The descriptions of the services provided in Part 5 of the Performance Work Schedule (PWS) are included to provide the contractor the government’s tasks required to be performed by all contract employees. Services may take the form of demonstrated skills in providing American Sign Language (ASL) services for DCMO, OSD, and WHS hearing impaired employees as described below. All interpreters must have the appropriate level of expertise in ASL to communicate with the employees. Sign language interpreters are required to assist hearing impaired employees with day-to-day interaction with co-workers and customers and provide sign language interpreting services for scheduled meetings.

1.3 Objectives: To have sign language interpreters fully and seamlessly integrated into the existing workforce in a manner that efficiently supports the DCMO, OSD, and WHS missions. The contractor shall provide ASL services for DCMO, OSD, and WHS hearing impaired employees as described in Part 5 of the PWS below. All interpreters must possess linguistic and cultural expertise in both ASL and English to provide fluent communication between the interpreter and employees. All services are to be performed at local venues in the National Capital Region (NCR), to include the Mark Center and the Pentagon.

1.4 Scope: The contractor shall provide on-site Sign Language Interpreter Services to assist hearing impaired employee(s) to conduct daily business operations to include but not limited to any necessary additional interpreter services for meetings, structured training and other events.

1.5 Period of Performance (POP): The POP shall be for one (1) base year of 12 months and four (4) 12-month option years. The POP reads as follows:

Base Period: 1 September 2015 to 31 August 2016 Option Period One: 1 September 2016 to 31 August 2017 Option Period Two: 1 September 2017 to 31 August 2018 Option Period Three: 1 September 2018 to 31 August 2019 Option Period Four: 1 September 2019 to 31 August 2020

1.6 General Information

1.6.1. Quality Control Plan (QCP): The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which the contractor assures that the work complies with the requirement of the contract. Three copies of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and the Contracting Officer’s Representative (COR) within 30 days after contract award and within five working days when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the KO’s acceptance in writing of any proposed change to the

QCP.

1.6.2 Quality Assurance Surveillance Plan (QASP): The Government shall evaluate the contractor’s performance under this contract in accordance with the QASP. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. The QASP defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to perform services on recognized Federal holidays. :

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor shall provide sign language interpreter services on Mondays through Friday, no more than 24 hours per week on-site at Government facilities over the POP for CLIN 2. The contractor shall provide daily on-site sign language interpreter services typically from 9:00 am to 3:30 pm Monday through Thursday; however, these hours are subject to the schedule of the government employees receiving services, and in no event may services be provided for more than 24 hours per week for CLIN 2. . The contractor will not be reimbursed when the Government facility is closed for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the Pentagon, the Mark Center, and other Government provided office space in the NCR. Contractor personnel may be requested to work at the Government alternate locations during emergencies and emergency exercises.

1.6.6 Type of Contract: The Government anticipates award of a firm-fixed price Indefinite Delivery/Indefinite Quantity (IDIQ) contract.

1.6.7 Security Requirements: All contractor personnel performing work under this contract must a final Secret security clearance, at the time of proposal submission; furthermore employees must maintain the level of security required for the life of the contract The security requirements are in accordance with the attached DD Form 254.

Interpreters must also be able to obtain a Common Access Card (CAC) and a building badge for the NCR so they can gain entry into the Pentagon, Mark Center, and other NCR Government facilities. The Government does not intend to provide escorts for the contractor employees.

1.6.8. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.8.1 Key Control. The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

1.6.8.1.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.6.8.1.2. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.8.2 Special Qualifications: Contractor personnel will be required to sign a Non-Disclosure Agreement.

1.6.9 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.10 COR: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the contractor concerning technical aspects of the contract, and issue written interpretations of technical requirements. The COR is not authorized to change any of the terms and conditions of the resulting order. If additional task orders are added to this contract, each requesting agency must provide a COR to manage the task order.

1.6.11 Key Personnel: The Daily On-Site Interpreter(s) is/are considered essential by the Government. The Contractor shall provide a Daily On-Site Interpreter(s) who shall be responsible for the performance of daily work, as described in the PWS Part 5, Specific Tasks. The name of this person(s) shall be designated in writing to the Contracting Officer. Qualifications for all key personnel are listed below:

a. The Contractor shall possess an interpreter certification from the Registry of Interpreters for the Deaf (RID) or the National Association of the Deaf (NAD). ALS Interpreters will also uphold the “Code of Professional Conduct (CPC) outlined by RID.

b. Must be fluent in ASL, with a minimum of three (3) years professional experience in ASL interpreting

c. Possess the ability to convey nuances, tone information, inflection and the spirit of both the speaker’s voice and the Deaf or Hard of Hearing person’s signs to fully convey and receive messages

d. Possess the ability to keep pace with normal conversation in conferences, meetings, seminars, training courses, interviews, and public speaking events

e. Possess the ability to voice interpret when a Deaf or Hard of Hearing person’s speech is not easily understood

f. Possess the ability to interpret and maintain confidentiality of personal sessions of a sensitive nature

g. Possess comprehensive knowledge of the use of the English vocabulary including the ability to read well and articulate clearly

h. Possess the ability to interpret phone calls; use the Telecommunications Device for the Deaf (TDD), Video Phone (VP) and other forms of specialized or computerized communications

i. Possess the ability to select, highlight and abstract with context when dealing with complicated concepts, idioms, etc.

j. Be proficient in sign-to-voice and voice-to-sign using ASL

1.6.11.1 The contractor shall not remove or replace any personnel designated as “key” personnel without prior written notification and approval by the COR, although the Government recognizes that the contractor cannot compel any individual to remain under its employ. Written notification of the pending substitution shall be submitted to the COR no later than 10 calendar days in advance of any proposed substitution and shall include a resume, certification copies, and justification of the proposed substitution(s) in sufficient detail to permit evaluation of the impact on delivery order performance. The WHS/HRD will review new resumes and justifications to ensure compliance with the contract. Any replacement personnel proposed shall meet at least the special qualifications specified in this PWS, section 1.6.11. If deemed necessary by WHS/HRD, the Contractor shall give replacement personnel a one (1) day orientation at no additional cost to the Government. The COR shall also be notified in writing of any temporary changes to the designated Daily On-Site Interpreter prior to occurrence.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain, use, and display a CAC in the performance of this service.

1.6.13 Contractor Travel: No local travel will be reimbursed during the performance of this contract.

1.6.14 Other Direct Costs: N/A

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase-In: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board during the phase-in period. During the phase-in period, the contractor shall become familiar with performance requirements and complete all necessary administrative requirements such as badging and security clearances in order to commence full performance of services on the contract start date. The Phase-In period will be for one week.

1.6.18 Cancellation of Services: The government POC shall provide 1 business day notice for necessary cancellations. The contractor shall provide at least 1 hour notice to government POC of emergency changes to primary and/or secondary interpreter arrival time. The contractor shall provide 2 business days’ notice to the government POC for any substitute (non-primary and non-secondary) interpreter for scheduled hours.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The KO is the only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized, written document specifying the surveillance methodology to be used for to evaluate contractor performance.

2.1.10. QUALITY CONTROL PLAN (QCP). A defined, documented, and disciplined set of practices that focus on assuring that the service conforms to the criteria included in the Statement of Work. It provides for the appropriate controls of service characteristics and attributes from the start to the finish of the contract and includes inspection criteria and methodology.

2.1.11. SUB-CONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privacy of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

COR Contracting Officer’s Representative

COTS Commercial-Off-the-Shelf

DD Form 254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DOD Department of Defense

FAR Federal Acquisition Regulation

KO Contracting Officer

OCI Organizational Conflict of Interest

ODC Other Direct Costs

OSD Office of the Secretary of Defense

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

WHS Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: Basic facilities such as work space and its associated operating requirements.

3.3 Equipment: The Government will provide the basic necessary equipment for the Contractor staff to provide support outlined in the PWS, to include telephones, computers, desk space, and other items necessary, as determined by the government, to maintain an office environment.

3.4 Materials: The Government will provide contractor access to Standard Operating Procedures (SOPs), policies, DoD Directives/Instructions and historical files needed to help the ASL interpreters describe work standards to employees with a reasonable accommodation need.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Please see 1.6.7 and RFP.

4.3. Materials: N/A

4.4. Equipment: N/A

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1 Daily On-Site Interpreter Services

5.1.1 Provide Daily On-Site American Sign Language Interpreter Services for two (2) Government Employees of WHS/ HRD. The contractor shall provide on-site English spoken and Sign Language interpretation services to Deaf or Hard of Hearing employees. The On-Site Services include:

Interact with and effectively interpret for Deaf or Hard of Hearing employees in the conduct of their respective job duties, to include interactions with coworkers, supervisors, and subordinates, as well as scheduled and ad-hoc meetings of a routine nature.

Keep pace with normal conversation during conferences, meetings, seminars, training courses, interviews, and public speaking events.

Voice interprets when a Deaf or Hard of Hearing person's speech is not easily understood.

Imitate nuances, tone, inflection, and the spirit of the speaker's voice to enable the Deaf or Hard of Hearing person to fully receive messages.

Interpret and maintain confidentiality of personal sessions of a sensitive nature.

Comprehensive knowledge of the use of the English vocabulary including the ability to read well and articulate clearly.

Interpret phone calls; use the Telecommunications Device for the Deaf (TDD), and other forms of specialized or computerized communications.

Select, highlight and abstract with context when dealing with complicated concepts, idioms, etc.

Provide basic administrative support: The contractor shall provide limited administrative support to the

Government during the time that actual interpretation services are not being executed. Administrative support includes: reviewing, organizing and filing documents and forms, managing training rosters and providing administrative support for classroom training events, photocopying, the support work requires basic knowledge of word processing, spreadsheet management and Outlook email.

Provide Ad-hoc Events Interpreter Services for two (2) Government Employees of HRD. The contractor shall provide interpreter services to cover short-notice interpreter service requirements and for all meetings, town halls, special events, and annual classroom training requirements that last from 2 to 8 hours in duration.

HRD will provide a three business day notice to the contractor for all additional on-site interpreter services needed. For each meeting, town hall, special event or classroom training requirement, the contractor will be notified of the details of the event (date, time, location, etc.) a minimum of one week prior to the event.

For all ad-hoc events, interpreters must arrive at least one hour in advance of the event to gain access to the building and go through the security screening process. The ad-hoc Events include:

HRD Town Hall Meetings: The contractor shall provide interpreter services per meeting to support up to five

(5) HRD Town Hall meetings annually in February, March, June, September, and December. The estimated audience per meeting for the HRD Town Hall meeting is 200-250 people.

HRD Holiday Party: The contractor shall provide sign language interpreter services for HRD’s annual holiday party held in December and normally lasts 3-4 hours. The holiday party is a luncheon event.

Public Service Recognition Week: The contractor shall provide interpreter services for events scheduled during Public Service Recognition Week each May. The length of these events normally averages three to four (3-4) hours.

Labor and Management Employee Relations (LMER) Annual Awards ceremony: The contractor shall provide interpreter services for 3 hours for the HRD LMER Division annual awards ceremony for the Distinguished Civilian Service Award and the David O. Cooke Excellence in Service Award. This awards ceremony takes place at the Pentagon in November. Interpreters may also be required after the ceremony when needed.

Disability Employment Awareness Month: The contractor shall provide interpreter services for up to 4 hours for two different events scheduled during Disability Employment Awareness Month in October.

HRD Summer Event: The contractor shall provide interpreter services for HRD’s annual summer event. The summer event is usually a luncheon event lasting up to 4 hours.

5.2 Provide Ad-hoc Events Interpreter Services for four (4) Government Employees of HRD. The ad-hoc events include:

Annual Classroom Training: The contractor shall provide sign language interpreter service for a total of 320 hours of interpretation for employees taking classroom training courses.

5.2.1 Each Government employee will attend two (2) courses, eight (8) hours per day for two (2) days. These courses will be offered in the spring and fall.

5.2.2 Each Government employee will attend three (3) courses, eight (8) hours per day for three (3) days. These courses will be offered in the winter and summer. (Classes are to be determined).

5.3 Provide Ad-hoc Events Interpreter Services for One (1) Government Employee of DCMO. The ad-hoc

DCMO Town Hall Meeting: The contractor shall provide interpreter services per meeting to support up to six (6) DCMO Town Hall meetings annually in February, April, June, August, October and December. The estimated audience per meeting for the DCMO Town Hall meeting is 200-250 people.

5.4 Provide Ad-hoc Events Interpreter Services for One (1) Government Employee of HRD. The ad-hoc event includes:

Secretary of Defense (SECDEF) Support. Provide interpreter services per event for twenty five (25) SECDEF events scheduled for up to 3 hours each. Support will be provided at various locations throughout the NCR. SECDEF support will be provided two (2) times per month, on a monthly basis for a total of twelve (24) support request annually with one (1) month between April to June receiving 1 additional support request for a total of 25 annually.

5.5 Provide Ad-hoc Events Interpreter Services for One (1) Government Employee of HRD. The ad-hoc events include:

Dr. Martin Luther King, Jr Observance: The contractor shall provide (January – annual event at the Pentagon- interpreter services for up to 3 hours for the annual Dr. Martin Luther King, Jr. Observance in January

5.6 Provide Ad-hoc Events Interpreter Services for One (1) Government Employee of HRD. The ad-hoc

Training Coordinator Meetings: The contractor shall provide interpreter services for 2 hours for quarterly Learning & Development Division (L&DD) Training Coordinator meetings.

5.7 Transition Management Plan. Within five (5) days after contract award, the contractor shall schedule a kick-off meeting with stakeholders to discuss initial goals, task, and vision of the subject effort. The contractor shall draft a transition management plan within five (5) days after the kickoff meeting for submission to the COR for approval.

Through coordination with the COR, the transition management plan shall include a phase-in timeline to ensure successful contract performance. The COR will review and approve or disapprove the plan within five (5) work days. The contractor shall finalize the plan within ten (10) workdays of COR approval.

DELIVERABLE DUE DATE

Kick-off meeting 5 days after contract award

Draft Transition Management Plan 10 days after contract award

Final Transition Management Plan Within 10 days of Government approval of the draft management plan

5.8 Monthly Reports. The contractor shall provide monthly update status reports concerning daily on-site and additional on-site interpreter service, changes in schedule, meetings, events, and ceremonies supported during the month, and full details for all non-supported interpreter request. The COR has the right to add additional items as deemed necessary to ensure reports provide value-added to maximize efficiency of course oversight.

5.9 Quarterly Report. The contractor shall provide quarterly reports detailing daily on-site and additional on-site interpreter services provided, changes in schedule, meetings, events, and ceremonies supported during the quarter, and full details for all non-supported interpreter request.

5.10 Ad Hoc. All listed ad-hoc events are subject to change: names of events, dates, and number of employees, but hours listed will remain similar.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS:

6.1. The Contractor shall abide by all applicable laws, regulations, publications, manuals, and local policies and procedures to include (but not limited to):

• Privacy Act, Title 5 of the U.S. Code, Section 552a

• Internal SOPs

• Agency “Consent to Monitoring Form” (pertains to proper use of Govt. computers)

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit 3 –CLIN Structure

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The service required)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Provide on-site interpreter services Monday through Thursday.

(PWS Ref 5.1)

The contractor shall provide daily interpreter service for day-to-day interactions.

No more than one (1) customer complaints annually.

100% inspection

Provide additional on-site interpreter services.

(PWS Ref 5.2 – 5.6)

The contractor shall provide additional on-site interpreter services for meetings, town halls, special events, and classroom training that last from 2 to 8 hours.

No deviation without prior approval of the COR.

No more than one (1) customer complaint annually

Random sampling

Monthly and Quarterly Reports

(PWS Ref 5.8-5.9)

The contractor shall prepare reports in accordance with PWS requirements.

No more than one (1) late submission annually.

100% inspection by

COR

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

DELIVERABLE PWS REF FREQUENCY

# OF

COPIES

MEDIUM/FORMAT SUBMIT TO

Organizational Conflicts of Interest / Non-Disclosure Agreements

1.6.16 One (1) per employee within

five (5) days of contract award

One MS Word COR via email

Draft Transition Management Plan

5.7 Within ten (10) days of

contract award

One MS Word COR via email

Final Transition Management Plan

5.7 Within thirty (30) days of

contract award

One MS Word COR via email

Quality Control Plan 1.6.1 Within ninety (90) days of contract award

One MS Word COR via email

Monthly Reports 5.8 First working day of every month

One MS Word COR via email

Quarterly Reports 5.9 First working day of every quarter

One MS Word COR via email

TECHNICAL EXHIBIT 3

CONTRACT LINE ITEM NUMBER (CLIN) STRUCTURE – BASE PERIOD

1 September 2015 to 31 August 2016

CLIN Description Unit of Issue QTY

0001 Phase-In Period (PWS Section 1.6.17)

Period of Performance 01 September 2015- 08 September 2015

Lot 1

0002 Daily On-Site Interpreter Service

(PWS Section 5.1)

Months 12

0003 Annual Classroom Training (PWS 5.2 and 5.2.1)

Lot 1

0004 Annual Classroom Training (PWS 5.2 and 5.2.2)

Lot 1

0005 DCMO Town Hall Meeting (PWS 5.3) Each 6

0006 SECDEF Support (PWS 5.4) Each 25

0007 Dr. Martin Luther King, Jr. Observance

(PWS 5.5)

Each 1

0008 Training Coordinator Meetings (PWS 5.6) Each 4

CLIN STRUCTURE FOR OPTION PERIOD 1

1 September 2016 to 31 August 2017

CLIN Description Unit of Issue QTY

1002 Daily On-Site Interpreter Service

(PWS Section 5.1)

Months 12

1003 Annual Classroom Training (PWS 5.2 and 5.2.1)

Lot 1

1004 Annual Classroom Training (PWS 5.2 and 5.2.2)

Lot 1

1005 DCMO Town Hall Meeting (PWS 5.3) Each 6

1006 SECDEF Support (PWS 5.4) Each 25

1007 Dr. Martin Luther King, Jr. Observance

(PWS 5.5)

1008 Training Coordinator Meetings (PWS 5.6) Each 4

CLIN STRUCTURE FOR OPTION PERIOD 2

1 September 2017 to 31 August 2018

CLIN Description Unit of Issue QTY

2002 Daily On-Site Interpreter Service

(PWS Section 5.1 )

Months 12

2003 Annual Classroom Training (PWS 5.2 and 5.2.1)

Lot 1

2004 Annual Classroom Training (PWS 5.2 and 5.2.2)

Lot 1

2005 DCMO Town Hall Meeting (PWS 5.3) Each 6

2006 SECDEF Support (PWS 5.4) Each 25

2007 Dr. Martin Luther King, Jr. Observance

(PWS 5.5)

2008 Training Coordinator Meetings (PWS 5.6) Each 4

CLIN STRUCTURE FOR OPTION PERIOD 3

1 September 2018 to 31 August 2019

CLIN Description Unit of Issue QTY

3002 Daily On-Site Interpreter Service

(PWS Section 5.1)

Months 12

3003 Annual Classroom Training (PWS 5.2 and 5.2.1)

Lot 1

3004 Annual Classroom Training (PWS 5.2 and 5.2.2

Lot 1

3005 DCMO Town Hall Meeting (PWS 5.3) Each 6

3006 SECDEF Support (PWS 5.4) Each 25

3007 Dr. Martin Luther King, Jr. Observance

(PWS 5.5)

3008 Training Coordinator Meetings (PWS 5.6) Each 4

CLIN STRUCTURE FOR OPTION PERIOD 4

1 September 2019 to 31 August 2020

CLIN Description Unit of Issue QTY

4002 Daily On-Site Interpreter Service

(PWS Section 5.1)

Months 12

4003 Annual Classroom Training (PWS 5.2 and 5.2.1)

Lot 1

4004 Annual Classroom Training (PWS 5.2 and 5.2.2)

Lot 1

4005 DCMO Town Hall Meeting (PWS 5.3) Each 6

4006 SECDEF Support (PWS 5.4) Each 25

4007 Dr. Martin Luther King, Jr. Observance

(PWS 5.5)

4008 Training Coordinator Meetings (PWS 5.6) Each 4