Basic_IDIQ_PWS_Sign_Language_Interpreter.pdf

09 Ju1y 2015

PERFORMANCE WORK STATEMENT (PWS)

Deputy Chief Management Officer (DCMO)

Office of Secretary of Defense (OSD) Washington Headquarters Service (WHS) / Human Resources Directorate (HRD)

Sign Language Interpreter Services

Part I Basic Contract

The purpose of this PWS is to acquire American Sign Language (ASL) Interpreter Services for the Washington Headquarters Services (WHS) and its serviced organizations. WHS is aligned under the Director of Administration in the Office of the Deputy Chief Management Officer (DCMO) and executes its mission to support and be an essential capabilities provider to enable the Secretary of Defense, Senior Department of Defense (DoD) leaders, and their staff to fulfill the execution of the mission of the Department of Defense.

1. GENERAL: This is a non-personnel services contract to provide American Sign Language interpreting services to meet the needs of Deaf or Hard of Hearing Federal employees in the Office of the Secretary of Defense (OSD), WHS and WHS-serviced organizations. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform sign language interpretive services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: WHS is aligned under the Director of Administration in the DCMO and executes its mission to support and be and essential capabilities provider to enable the Secretary of Defense, Senior DoD leaders, and their staff to fulfill the execution of the mission of the DoD. The Pentagon is essentially a huge operations center that supports the execution of the mission of the National Command Authority of the United States Government globally. The criticality of this mission requires that WHS has the resources and the means to execute its mission in an environment of rapidly changing threats, challenges, and fiscal constraints.

The services to be provided fall into the following categories:

Daily On-Site Sign Language Interpreter Services Ad-hoc Events Sign Language Interpreter Services

1.3 Objectives: To have ASL interpreters fully and seamlessly integrated into the existing workforce in a manner that efficiently supports the DCMO, OSD, and WHS missions. The contractor shall provide ASL services for DCMO, OSD, and WHS hearing impaired employees. All interpreters must possess linguistic and cultural expertise in both ASL and English to provide fluent communication between the interpreter and employees. All services are to be performed at local venues in the NCR, to include the Mark Center and the Pentagon.

1.4 Scope: The Contractor shall provide on-site Sign Language Interpreter Services to assist hearing impaired employee(s) to conduct daily business operations to include additional interpreter services for meetings, structured training, and other events.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of 12 months and four (4) 12-month option periods. The Period of Performance reads as follows:

Base Period: 1 September 2015 to 31 August 2016 Option Period One: 1 September 2016 to 31 August 2017 Option Period Two: 1 September 2017 to 31 August 2018

Option Period Three: 1 September 2018 to 31 August 2019 Option Period Four: 1 September 2019 to 31 August 2020

1.6 Place of Performance: The work to be performed under this contract will be performed at the Pentagon, the Mark Center, and other Government provided office space in the National Capital Region (NCR). Contractor personnel may be requested to work at the Government alternate locations during emergencies and emergency exercises.

1.7 Type of Contract: The Government anticipates award of a firm-fixed price Indefinite Delivery/Indefinite Quantity (IDIQ) contract.

1.8 Security Requirements: The Contractor must have a Secret Facility Clearance from the Defense Security Service (DSS) at the time of proposal submission and must maintain the level of security required for the life of the contract. In addition, the contractor personnel performing work under this contract must have a Secret clearance reflected in the Joint Personnel Adjudication System (JPAS). Contractor and employees must maintain the level of security required for the life of the contract; failure to comply may result in immediate termination of contract. The prime contractor is required to flow-down the Secret Facility Clearance requirements to subcontractor for commercial services under this contract. The security requirements are in accordance with the attached DD Form 254.

1.8.1. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.9 Special Qualifications: Contractor personnel will be required to sign a Non-Disclosure Agreement

1.10 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

At these meetings the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.11 Phase In/Phase Out Period: See Task Order PWS

PART 2

DEFINITIONS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The KO is the only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE (QA). The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized, written document specifying the surveillance methodology to be used for to evaluate contractor performance.

2.1.10. QUALITY CONTROL PLAN (QCP). A defined, documented, and disciplined set of practices that focus on assuring that the service conforms to the criteria included in the Statement of Work. It provides for the appropriate controls of service characteristics and attributes from the start to the finish of the contract and includes inspection criteria and methodology.

2.1.11. SUB-CONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privacy of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

PART 3

General Tasks

3 General Tasks:

3.1 The contractor shall provide services that fall into the following categories:

Daily On-Site Sign Language Interpreter Services Ad-hoc Events Sign Language Interpreter Services

3.2 Daily On-Site Sign Language Interpreter Services:

3.2.1 The contractor shall provide support to various levels within WHS directorates, divisions and branches as they execute their mission to be an essential capabilities provider that enables the Secretary of Defense, Senior Department of Defense (DoD) leaders, and their staff to fulfill the mission of the Department of Defense. The contractor provides American Sign Language Interpreter Services to a wide variety of hearing impaired employees at all levels of the organization.

The contractor shall provide daily on-site services for the purpose of satisfying reasonable accommodation requirements. The task will include ASL interpretation for meetings, town hall meetings, special events, and annual classroom training requirements. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. The contractor must also demonstrate the ability to speak clearly, be audibly heard, and portray the feelings and emotion of the speaker.

Services covered by this section include:

a. Effectively interpreting for Deaf or Hard of Hearing employees in the conduct of their respective job duties, to include interactions with coworkers, supervisors, and subordinates as well as scheduled and ad-hoc events of a routine nature

b. Providing English spoken and Sign Language interpretation services to Deaf or hard of hearing employees

c. Interpreting phone calls; use the Telecommunications Device for the Deaf (TDD) and other forms of specialized or computerized communications.

3.3. Ad-hoc Events, Sign Language Interpreter Services The contractor shall provide an interpreter services to cover Ad-hoc Events and short-notice interpreter service requirements and for all meetings, town halls, special events, and annual classroom training requirements that last from 2 to 8 hours in duration.

Services covered by this section include:

a. Providing interpreter services for Town Hall Meetings

b. Providing interpreter services for employee annual classroom training

c. Providing interpreter services for Recognition Ceremonies.