Performance_Work_Statement.pdf

Defense Security Assistance Development Center

Performance Work Statement

HP Maintenance and Support

21 June, 2017

1. Introduction: This requirement is for the procurement of a HP storage system, blade servers, and support and maintenance/warranty.

2. Background: HP provides the necessary critical business infrastructure and applications required to deliver the service levels, application availability, and efficiencies that our applications demand. To provide the technical support services required for agility and diversity and to support evolving missions, there is a need to expand the existing equipment. The site’s current support contract with HP has expired and DSADC has a requirement to continue HP support and maintenance of all existing equipment as well as any/all additional equipment purchased.

3. Specific Requirements and Scope of Work:

Period of performance Commence on Award Date and continue for a total of (3) three years (base plus 2 option years) for all support and maintenance/warranty.

Scope of work includes: The contractor shall provide maintenance and support for items listed below.

Item Number Qty Prod/Opt# Product Description

0100 10 641016-B21 HP BL460c Gen8 10Gb FLB CTO Blade 0101 10 662064-L21 HP BL460c Gen8 E5-2670 FIO Kit 0102 10 662064-B21 HP BL460c Gen8 E5-2670 Kit

10 option 0D1 Factory integrated 0103 160 690802-B21 HP 8GB 2Rx4 PC3-12800R-11 Kit

160 option 0D1 Factory integrated 0104 20 652611-B21 HP 300GB 6G SAS 15K 2.5in SC ENT HDD

20 option 0D1 Factory integrated 0105 10 684212-B21 HP FlexFabric 10Gb 2P 554FLB FIO Adptr 0106 10 659818-B21 HP LPe1205A 8Gb FC HBA Opt

10 option 0D1 Factory integrated 0107 10 659818-B21 HP LPe1205A 8Gb FC HBA Opt

0200 8 AJ821B HP B-series 8/24c BladeSystem SAN Switch 0300 1 HG925A3 HP 3 Yr Next Day w/DMR HW Support

10 option 7XE HP BL4xxc Svr Bld HW Support 8 option 85J Brocade 4/12 and 4/24 SAN Switch Supp

0400 1 TC472AAE HP Intelligent Inft Analyzer SW v2 E-LTU 0500 1 HA124A1 HP Technical Installation Startup SVC

1 option 54L HP Startup SAN C-Class Blades Only Svc 0600 1 QR483A HP 3PAR StoreServ 7400 2-N Storage Base 0700 2 QR486A HP 3PAR 7000 4-pt 8Gb/s FC Adapter 0800 24 QR492A HP M6710 300GB 6G SAS 15K 2.5in HDD 0900 4 QR490A HP M6710 2.5in 2U SAS Drive Enclosure 1000 1 HA114A1 HP Installation and Startup Service

1 option 5TQ HP Startup 3PAR 7400 2-Nd Strg Base SVC 2 option 5TT HP Startup 3PAR 7000 FC Adapter SVC 4 option 5TV HP Startup 3PAR 7000 2U SAS Enclosre SVC

1100 96 QR492A HP M6710 300GB 6G SAS 15K 2.5in HDD 1200 1 QR516B HP 3PAR 7000 Service Processor 1300 1 BC773AAE HP 3PAR 7400 OS Suite Base E-LTU 1400 120 BC774AAE HP 3PAR 7400 OS Suite Drive E-LTU 1500 1 BC795AAE HP 3PAR 7400 Reporting Suite E-LTU 1600 1 H1K93A3 HP 3Y 4 hr 24x7 w DMR Proactive Care SVC

1 option RDD HP 3PAR 7400 OS Suite Base LTU Supp 1 option RDQ HP 3PAR 7400 Reporting Suite LTU Supp 1 option RZ5 HP 3PAR 7000 Service Processor Supp 120 option S7D HP 3PAR 7400 OS Suite Drive LTU Supp 120 option WUS HP 3PAR 7000 Drives under 1TB Support 4 option WUW HP 3PAR 7000 Drive Enclosure Support 2 option WUX HP 3PAR 7000 Adapter Support 1 option WVA HP 3PAR 7400 2-node Storage Base Supp

1700 66 QK734A HP Premier Flex LC/LC OM4 2f 5m Cbl 1701 32 AJ716B HP 8Gb Short Wave B-Series SFP+ 1 Pack 1800 1 H6B10A1 HP EVA to 3PAR StoreServ Acceleraton SVC 1900 1 HA124A1 HP Technical Installation Startup SVC

1 option 5TM HP Startup 3PAR 7000 Reporting Ste SVC

****All hardware listed below must have the following support:****

HA104AC HP 4 Hour 24x7 HW Support

HP Hardware Maintenance Onsite Support

• Hardware Problem Diagnosis

• Onsite Support

• Parts and Material provided

• 4 Hr Onsite Response

• 24 Hrs Std Office Days

• 24 hrs, Day 6

• 24 hrs, Day 7

• Holidays Covered

• Travel Zone 1

• Defective Media Retention

Hardware products that require warranty

Product

Description

Serial Number

Qty

NEW Coverage Perio

FROM

HA104AC HP 4 Hour 24x7 HW Support DATE OF AWARD 412152-B22 HP BLc7000 CTO 3 IN LCD Encl USE841FL8S 1 DATE OF AWARD 412152-B22 HP BLc7000 CTO 3 IN LCD Encl USE841FMCM 1 DATE OF AWARD 412152-B22 HP BLc7000 CTO 3 IN LCD Encl USE846HLEX 1 DATE OF AWARD 507019-B21 HP BLc7000 CTO 3 IN LCD ROHS Encl USE939SDBX 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY3841276N 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY3841272E 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY393233Y4 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY3932340M 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY38291YX2 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY38281Y70 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY38291ZAR 1 DATE OF AWARD 410917-B21 HP BLc Bnt 1GbE2 Switch Opt Kit MY38281XSG 1 DATE OF AWARD BL543A HP MSL4048 2 LTO-5 3000 FC Tape Lbry MXA115Z3S9 1 DATE OF AWARD 412142-B21 HP BLc7000 Encl Mgmt Module Option 4 DATE OF AWARD QK703A HP P2000 3TB 6G SAS 7.2K 3.5 in MDL HDD 12 DATE OF AWARD

****All hardware listed below must have the following support:****

HA104AC HP 4 Hour 24x7 HW Support

HP Hardware Maintenance Onsite Support

• Hardware Problem Diagnosis

• Onsite Support

• Parts and Material provided

• 4 Hr Onsite Response

• 24 Hrs Std Office Days

• 24 hrs, Day 6

• 24 hrs, Day 7

• Holidays Covered

• Travel Zone 1

• Defective Media Retention

Hardware products under warranty but require COTERM

Product

Description

Serial Number

Qty

Current Coverage

Period

FROM

Current Covera

Period

TO

HA104C HP 4 Hour 24x7 HW Support

643785-B21 HP BL680c G7 W CTO Blade 2M224301DK 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DH 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DP 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DL 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DM 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DN 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DJ 1 11/14/2012 11/13/2015 643785-B21 HP BL680c G7 W CTO Blade 2M224301DG 1 11/14/2012 11/13/2015 AP845A HP P2000 G3 MSA FC Dual Cntrl LFF Array 2S6135B185 1 10/21/2011 10/20/2014

All equipment listed in this contract shall be covered under the same period of performance and with the same contract support number.

The vendor must be a qualified HP authorized reseller providing support with HP badged on-site engineers, HP certified parts, and HP trained engineers. All vendors are required to submit documentation with their offer that identifies the authenticity of the channel partner. The vendors HP Partner status will be verified by the Government with HP prior to award. The vendor must be HP certified in reselling commercial and enterprise products including the 3PAR Storage System and Brocade Switches.

The HP badged engineers must possess an active clearance level of SECRET and be able to work between 6:30AM to 4:30PM, Monday through Friday, EST and 6:30AM to 4:30PM Saturday through Sunday, EST, if required.

The HP badged engineers must be on-site for two weeks to assist the DSADC Technical Support Team with installing, configuring, and implementing the 3PAR storage system, Brocade Switches, and the 3PAR storage software listed in this contract.

The HP badged engineers must provide the “Empower” data migration service option (Item Number #1800, SKU H6B10A1) for two weeks of service and complete the following phases regarding the 3PAR installation, migration, and configuration with the DSADC Technical Support Team:

a. Planning Phase: will identify the appropriate schedule to complete the migration successfully

b. Analysis Phase: HP will work with DSADC team to identify the servers in scope and gather the necessary information

c. Design Phase: the HP team will identify the appropriate migration methodology, source to HP Storage mapping, and the remediation requirements for execution

d. Execution Phase: configures the necessary migration tools and executes the methodology for the data migration from source to HP Storage array

e. Verify Phase: verify proper operation of our applications and the HP team can remove the original storage from the server

The technician must test and ensure that the 3PAR and Brocade Switches are functioning properly and efficiently after the installation and configuration are completed. After the installation, configuration, and migration are completed, the contractor must perform and pass a HP 3PAR Health Check Service to ensure that the SAN is operating efficiently and detect any potential problems or performance issues. The contractor must resolve any issues detected by the HP 3PAR Health Check Service.

The contractor will be required to upgrade all firmware to the latest version for all equipment in this contract.

All installation, configuration, and migration efforts must be coordinated with the Network Operations team at DSADC.

The contractor must provide all necessary cabling and components required to install, configure, and implement the equipment listed in this contract – including the migration of data between EVA and 3PAR even if the requirement is not listed in the scope of work or the IGE.

All equipment must be provided within fourteen (14) business days of contract award date.

Installation, Configuration, Migration, and Implementation services shall commence within twenty (20) business days of government receipt and acceptance of purchased materials.

The contractor must provide an Excel spreadsheet which lists all of the equipment listed in this contract and include: descriptions, serial numbers, product numbers, service level agreement, coverage period, CarePack Numbers, phone support numbers, and any additional supporting elements within fourteen (14) days of award.

4. Deliverables:

Written and/or electronic notification from the vendor stating that the subject items are available/delivered. Notification shall include an Excel spreadsheet which lists all of the equipment listed in this contract and include descriptions, serial numbers, product numbers, service level agreement, coverage period, CarePack Numbers, and any account numbers, thereby allowing the government to contact the vendor for technical/warranty support as needed.

The vendor must be a qualified HP authorized reseller providing support with HP badged on-site engineers, HP certified parts, and HP trained engineers. All vendors are required to submit documentation with their offer that identifies the authenticity of the channel partner. The vendors HP Partner status will be verified by the Government with HP prior to award. The vendor must be HP certified in reselling commercial and enterprise products including the 3PAR Storage System and Brocade Switches.

The vendor shall warrant that all products are new and in their original HP box. The vendor confirms to have sourced all HP products provided under this contract directly from HP or through HP authorized channels only. The vendor shall make the End User (Government) customer clearly known to HP so that warranty and service contract information can transfer to the appropriate party. Vendor shall certify prior to award that all HP hardware/software to be delivered shall be licensed originally to DSADC as the original licensee authorized to use HP hardware/software. Prior to payment authorization, the Government intends to confirm with HP that all HP hardware/software provided under this contract has been sourced through authorized channels only and that all warranties are transferrable to the Government.

The contractor is required to provide all hardware, software, and support serial numbers for the items to be delivered under this contract within fourteen (14) days after date of award. The contractor must also provide an Excel spreadsheet which lists all of the equipment listed in this contract and include descriptions, serial numbers, product numbers, service level agreement, coverage period, CarePack Numbers, support numbers, and any additional supporting elements within fourteen (14) days of award.

Installation, Configuration, Migration, and Implementation services shall commence within twenty (20) business days of government receipt and acceptance of purchased materials.

Within seven (7) business days following the task award date, contractor shall attend a Kick-Off Meeting to review task order goals and objectives, and to discuss technical requirements, administrative matters, security requirements, project transition, Government Furnished Information/Materials/Equipment (GFI/GFM/GFE), the milestone schedule, review cycles, and invoicing. At the meeting the contractor shall present their project plan and timeline as well as a plan for controlling the task costs and schedules. The meeting shall be attended by all contractor key personnel and shall be held at a location to be determined by the Government/Client Representative.

In the event that the Government determines that the hardware/software to be delivered are not 1st tier, the Government need not accept delivery and may reject with no cost. If after award, the hardware/software delivered are determined not to be 1st tier, the Government has the right to terminate for cause with the Contractor liable to the Government for any and all rights and remedies provided by law. Incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-27. FAR 52.212-1 Instructions to Offerors--Commercial Items applies.

5. Security/Sensitivity: All work associated with this SOW is UNCLASSIFIED.

Sensitivity – No access is required for non-U.S. citizen government and contractor personnel.

6. Government Furnished Equipment (GFE)/Government Furnished Information (GFI) Government Furnished Software (GFS): N/A

7. Task Monitors (TMs)/COR:

Primary Task Monitor & Ship To Address:

Name: Mr. Bob Hoffmann Organization: Defense Security Assistance Development Center Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9083 Fax: (717) 605-9319 E-mail: baptist.w.hoffmann.civ@mail.mil

Primary Contracting Office Rep (COR) & Invoice:

Name: Mr. Will Ritcher Organization: Defense Security Assistance Development Center Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9078 E-mail: William.j.ritcher2.civ@mail.mil

Contracting Office:

Name: Ms. Nicole Wright, Contracting Officer Organization: Defense Security Cooperation Agency Address: 201 12th St South, Suite 201, Arlington, VA 22202-5408 Phone: (703) 697-9697 E-mail: Nicole.C.Wright2.civ@mail.mil

8. Other Direct Costs: N/A

9. Contract Type: Firm Fixed Price

10. Contracting POC: The POC for any contracting issues is:

Name: Ms. Nicole Wright, Contracting Officer Organization: Defense Security Cooperation Agency Address: 201 12th St South, Suite 201, Arlington, VA 22202-5408 Phone: (703) 697-9697 E-mail: Nicole.C.Wright2.civ@mail.mil mailto:baptist.w.hoffmann.civ@mail.mil mailto:William.j.ritcher2.civ@mail.mil mailto:Nicole.C.Wright2.civ@mail.mil mailto:Nicole.C.Wright2.civ@mail.mil

11. Document Review: N/A

12. Document Deliverable Criteria: N/A

13. Other Pertinent Information or Special Considerations: N/A

14. Contractor Travel: N/A

15. Section 508 Accessibility standards:

The following Section 508 Accessibility Standards (Technical Standards and Functional Performance Criteria) are applicable to this acquisition:

Applicable Section 508 Product Requirements

Section 508 requirements are determined NOT to apply.

Section 508 requirements are determined NOT to apply based on “back office” exception on 1194.3(f)

The Vendor Product/Service Accessibility Template (VPAT) for this requirement has been submitted.

16. Invoices – Invoices shall be submitted electronically via Wide Area Workflow (WAWF) to:

Name: Mr. Will Ritcher Organization: Defense Security Assistance Development Center Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9078 E-mail: William.j.ritcher2.civ@mail.mil

17. Requested Delivery: The contractor shall deliver the items/equipment listed above by fourteen (14) days after award date.

18. Place of Performance: The contractor shall deliver all items/equipment to:

Name: Mr. Will Ritcher Organization: Defense Security Assistance Development Center Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9078 E-mail: William.j.ritcher2.civ@mail.mil

Period of performance will be:

Base year: 3 July 2017 -2 July 2018 Option year 1: 3 July 2018 – 2 July 2019 Option year 2: 3 July 2019 – 2 July 2020