PWS_for_Customer_Support_Services_DBO_CON_03_28_16.pdf

Section C – Description and Specification

Performance Work Statement

Performance Work Statement

For Acquisition Customer Support Services

Business Operations

1.0 General: This is a non-personal services contract to provide acquisition subject matter experts (SMEs) for acquisition customer support services to the Defense Security Cooperation Agency’s (DSCA) Directorate for Business Operations (DBO). The Government shall not exercise any supervision or control over contractor employees performing services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform acquisition customer support services as set forth in this Performance Work Statement (PWS) except as Specified in Part 3 below, as government furnished property. Because of the fluidity of the support needed, the contractor tasks herein are not meant to be all-inclusive. Additional tasks will be within scope, and of a similar nature, complexity, and skill level. The specific work effort related to these areas will be explained, prioritized and further clarified on a regular basis by the COR. Services will be performed at DSCA facilities.

1.2 Background:

1.2.1 DSCA leads, directs, and manages security cooperation programs and resources to support U.S. national security objectives that build relationships that promote U.S. interests; build allied and partner capacities for self-defense and coalition operations; and promote peacetime and contingency access for U.S. forces. The agency is responsible for planning, coordination, administration and supervision of Department of Defense (DOD) programs for transfer of defense articles and services by sale or grant to foreign governments and international organizations.

1.2.2 The Contracting (CON) Directorate is responsible for providing all facets of the acquisition life cycle (“cradle-to-grave”) which includes pre-award, post-award, policy and closeout functions. CON is responsible for contracting at various complexities for a variety of supplies and services.

1.3 Objective: The objectives are: to secure qualified professionals to provide experienced acquisition expertise to various customers within the agency to include Program Directors and Managers, Contracting Officer Representatives, and technical personnel at DSCA. Customer Support Services include, but are not limited to providing acquisition customer administrative support; assisting in coordinating and facilitating information; providing periodic training classes; assisting with researching; analyzing data; and developing requirement packages to fulfill agencies requirements. A solid understanding of DoD acquisition laws and regulations (i.e., Federal Acquisition Regulations (FAR), Department of Defense FAR Supplement(DFARS) and OSD Defense Procurement and Acquisition ), preparing performance work statements/statements of work; market research techniques; acquisition strategies; developing performance measures; developing quality assurance plans; deliverable schedules; development of evaluation criteria and current Microsoft office skills are prerequisites of the position.

Contractors will assist the Directorates in complying with both acquisition and security cooperation policies and procedures. The support requested is intended to provide products in a wide range of cross-functional areas, as shown in Part 5 below.

1.4 Operational Information:

1.4.1 Period of Performance: The period of performance is for a base period of twelve (12) months and two (2) 12-month option periods. Total contract period of performance including exercise of optional periods is thirty-six (36) months.

1.4.2 Quality Control: The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary.” After Government acceptance of the QCP, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system. The QCP proposed in the solicitation shall be incorporated into the contract award.

1.4.3 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services.

1.4.4 Recognized Holidays: The contractor will not be required to work the following holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Independence Day Memorial Day

Thanksgiving Day Christmas Day

1.4.5. Emergency Base or Government Office Closures: When contractor employees are not allowed access to the worksite due to emergency closures, the Government shall not be charged for the previously scheduled work hours, unless the contractor can show work was performed, deliverables have been met and the Government received a benefit. The contracting officer shall have the option of seeking remedies which permit the contractor to (a) reschedule the time lost due to base closure or (b) work at an alternate duty location.

1.4.6 Hours of Operation at a Government Site: The Contractor shall perform the required services between the hours of 0800 and 1700 Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must maintain an adequate work force for the uninterrupted performance of all tasks defined within this performance work statement when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential. The Contractor must notify the Contracting Officer within 14 calendar days prior to any proposed changes to personnel supporting this effort and provide a resume for proposed candidate.

1.4.7 Place of Performance: The principle places for the work to be performed under this contract will be DSCA, Arlington, VA.

1.4.8 Type of Contract: A Firm Fixed Price contract will be awarded.

1.4.9 Security Requirements:

1.4.9.1 The contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any classified/proprietary information which may involve the contractor or the contractor’s personnel or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability. Provisions of the Privacy Act apply to all records and reports maintained by the contractor. All information and materials developed at government expense during the course of this contract are the property of the U.S.

Government. At the time that the solicitation is issued, it shall be accompanied by a Contract Security Specification, DD Form 254, Attachment A of the Solicitation. It will be applicable to any contract awarded as a result of this solicitation and will be completed at time of award.

Contractor personnel working at a Government work site shall have a security clearance as required at Section 5.5 of the PWS. In accordance with DoD Directive 5220.22-M, Department of Defense Industrial Security Manual for Safeguarding Classified Information, and any revisions, thereto, as well as Industrial Security Regulation DoD 5220.22-R.

1.4.9.2 Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. When contractors leave work locations, government facilities, equipment, and materials shall be secured.

1.5 Special Qualifications:

1.5.1 The contractor shall be responsible for providing a technically qualified person to perform the work specified in this PWS. The contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

1.5.2 The resume of the contract employee must reflect experience directly related to the task and functions he/she is intended to perform under this contract.

1.5.3 The Government reserves the right, during the life of this contract, to request resumes of an assigned contract employee for the purposes of verifying compliance with the above requirements. Additionally, the government reserves the right to review resumes of proposed contractor personnel prior to being assigned to support this effort.

1.5.4 Personnel assigned to, or utilized by, the contractor in performance of work shall be fully capable of performing the contemplated functions in an efficient, reliable and professional manner. Subject matter experts are to provide experienced acquisition expertise to support various program managers at DSCA. Services include, but are not limited to providing acquisition customer and administrative support; assisting in coordinating and facilitating information; providing periodic training classes; assisting with researching; analyzing data; and developing requirement packages to fulfill agencies requirements. The Government estimates three (3) full time equivalents (FTEs) to perform this effort.

1.5.5 Senior Acquisition Subject Matter Expert General Experience – A minimum of ten years of work experience within the acquisition field as an 1102 that has gained solid understanding of procuring services and supplies within Department of Defense.

1.5.6 The positions require personnel with written certificate evidence of either FAC-C level III or DAWIA Contracting Level III certification while employed by the Government or Industry.

A minimum of a bachelor’s degree is required. Personnel must have strong computer, analytical skills and the ability to communicate effectively in writing. The positions call for flexibility, excellent interpersonal skills, procuring services and supplies experience, and the ability to work well with all levels of Government personnel, management staff, Department of Defense (DoD) counterparts, and industry representatives.

1.5.7 Technical Skills Required: Prior experience in FAR and DFARS policy and procedures, related legislation with the ability to assist in the development of procurement packages for variety of services and supplies. Personnel should be familiar with various types of services (i.e., information technology (IT); transportation; interpretation; lodging and program/project management). Personnel must be able to foster a positive relationship with various customers, DoD Agencies, State Department, respective Combatant Commanders, Joint Staff, Military Departments and in country Security Assistance Officers.

1.5.8 Computer Skills Required: Proficient in MS Office Suite applications Outlook, Word, Excel and PowerPoint.

1.6 Coordination:

1.6.1 The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings, the contracting officer will apprise the contractor of how the Government views the contractor’s performance, and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues.

1.6.2 Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue oral or written interpretations of technical requirements,:

monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and make arrangements for site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.3 Contract Manager: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during normal business hours as outlined above, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The Contractor shall be responsible for managing and overseeing the activities of all contractor personnel, as well as any subcontractor efforts used in performance of this effort. The contractor's management responsibilities will include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the Performance Work Statement (PWS). Resumes shall be submitted for employees assigned to perform under this PWS will contain documented experience directly applicable to the functions to be performed. Further, these prior work experiences will be specific and of sufficient variety and duration that the employee is able to effectively and efficiently perform the functions assigned.

1.6.4 Key Personnel: Contract personnel performing in support of this contract are designated as key personnel. The contractor will notify the KO in writing of any changes to key personnel prior to their reassignment from the position.

1.6.5 Identification of Contractor Employees:

1.6.5.1 All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Provisions of the Privacy Act may apply to some records and reports maintained by the contractor.

1.6.6 Contractor Travel: Travel outside of the DC Metro Area is not anticipated.

1.6.7 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.8 Safety. Contractor shall comply with all Federal, State and local authorities having jurisdication, and with safety and fire regulations promulgated by the Department of Labor (OSHA) under Title 29, Section 1900 of the Code of Federal Regulations. Contractor is solely responsible for compliance and cost of compliance with Federal, State and local laws and regulations. Contractor shall provide written notification to the Contracting Officer within twenty-four (24) hours of being notified by any Federal, State or local agency that a safety law and/or regulation has been violated. This report shall provide at a minimum the following: time and date of the occurrence, a description of the violation, required corrective action(s), and a projected correction date.

1.6.9 Inspection and Acceptance Criteria. In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected and the contractor notified of the DSCA COR’s findings within 15 workdays of normally scheduled review. The COR or technical representative will review all deliverables for review and comment/acceptance.

Government acceptance will be based upon the deliverables meeting accepted professional standards for technical content, workmanship and relevance to stated functional task requirements. In the event of a rejected deliverable, the DSCA COR will notify the contractor in writing as for the specific reasons why the deliverable was rejected. The contractor shall have 10 business days to correct the rejected deliverable and return it to the DSCA COR.

1.6.10 Payment Information. Invoicing Instructions: Requests for payments must be submitted electronically via the Internet through the Wide Area Workflow – Receipt and Acceptance (WAWF-RA) system at https://wawf.eb.mil. All contractors must create two documents (Invoice and Receiving Report; i.e. Combo Documents) with a single-data entry session.

https://wawf.eb.mil/

PART 2

DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS.

2.1 DEFINITIONS:

Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer (KO). A person duly appointed with the authority to enter into and administer contracts on behalf of the U.S. Government.

Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP). Property in the possession of, or directly acquired by the Government and subsequently made available to the contractor.

Government Property. All property owned or leased to the Government or acquired by the Government under the terms of the contract. Government property includes both Government furnished property and contractor acquired property as defined in FAR 45.101.

Government Furnished Material (GFM). Material in the possession of, or directly acquired by, the Government and subsequently made available to the contractor.

Government Material. All material that may be incorporated into or attached to a deliverable end item or that may be consumed or expended in performing a contract, i.e., raw and processed materials, small tools, supplies component parts, raw and processed materials.

Interest. Organizational or financial interest.

Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

2.2. ACRONYMS:

ANACI. Access National Agency Check Inquiries

AF. Air Force

CAC. Common Access Card

CPD. Country Program Directors

COR. Contracting Officer Representative

DD250. Department of Defense Form 250 (Receiving Report)

DD254. Department of Defense Contract Security Requirement List

DFARS. Defense Federal Acquisition Regulation Supplement

DoD. Department of Defense

FAR. Federal Acquisition Regulation

FTE. Full Time Equivalent

IAW. In Accordance With

KO. Contracting Officer

MOU. Memorandum of Understanding

MOR. Memorandum of Request

NACLC. National Agency Check with Law and Credit

OCI. Organizational Conflict of Interest

ODC. Other Direct Costs

POC. Point of Contact

PRS. Performance Requirements Summary

PWS. Performance Work Statement

QA. Quality Assurance

QASP. Quality Assurance Surveillance Plan

QC. Quality Control

SAMM. Security Assistance Management Manual

UIC. Unit Identification Code

WHS. Washington Headquarters Services

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 General: The government shall provide, the facilities, equipment, supplies, materials, and/or services listed below.

3.2 Equipment and Information: When authorized by the COR to perform on-site at Government facilities, adequate workspace, including desks, computer workstation setup, telephone, and other necessary equipment or supplies will be provided by the Government. The government will provide the contractor access to regulations, directives or other policy documents required to complete this task.

PART 4

CONTRACTOR FURNISHED

4.1 General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform this PWS.

PART 5

SPECIFIC TASKS

5. SPECIFIC REQUIREMENTS.

5.1. Basic Services. The Contractor shall provide three (3) FTEs acquisition subject matter experts for customer support services in support of the DSCA DBO CON Directorate. Specific work shall include, but not be limited to the following:

5.1.1 Assist as the gatekeeper for DBO CON to review customer packages submitted to the Acquisition Division by Agency customers. Review will require accessing the appropriate electronic system, printing and consolidating the supporting documents for the individual actions and conducting a top-level assessment as to whether the packages were submitted properly and with all necessary supporting documentation in accordance with agency guidelines. Contractor shall log packages in excel tracking spreadsheet upon receipt and will be required to list deficiencies if rejected. A separate listing will be kept for all packages documenting deficiencies to track metrics.

5.1.2 Packages deemed complete will be presented to the designated Agency contact for more detailed review. If either the initial or the secondary review indicates deficiencies, the contract employee will follow the prescribed process for notifying the Agency customer and recording the status of the defective action. If the package is deemed complete, the designated

Agency contact will identify the Contracting Officer (KO) to whom the package will be assigned and the contract employee will so forward the action to the identified CO.

5.1.3 Requirements and Related Documents: Assist customers in the preparing of pre-award Performance Work Statements/Statements of Work (SOW), requirements and other related documents. This effort includes assisting program offices in researching and drafting specifications and standards, including developing performance measures (i.e., Performance Requirement Summary, metrics and Quality Assurance Surveillance Plan), and coordinating requirements documents, to include development of source selection evaluation criteria.

5.1.4 Acquisition Strategy Support: Assist customer with providing advice and recommendations for all elements to draft acquisition strategies in accordance with agency procedures including approaches, options, strategies, risk, sources, cost estimates, milestone schedules, etc.

5.1.5 Market Research and Market Surveys: Assist, review and comment on market research in accordance with FAR Part 10 to identify potential sources and contract vehicles. Potential sources would include socio-economic program participants (i.e., small business, SDB, HUBZone, SDVOSB, WOSB, etc.). Potential contract vehicles would include GSA Schedule Contractors, GWACs, and other DoD contracts. Assist in preparation of market research documentation and support customers in documenting small business capability analysis including a record of the results of the effort, and a summary of the possible alternatives in accordance with agency templates and procedures. To the extent possible, the favorable and non-favorable considerations shall be identified for each of the alternatives.

5.1.6 Documentation: Assist with preparation of documents such as Determinations and Findings (D&F), Justifications for Other Than Full and Open Competition (J&A) and other necessary contract submission documents. All final documents and decisions will be made by appropriate Government personnel.

5.1.7 General Administrative Support: The Contractor shall support DBO CON with support services as follows:

5.1.7.1 Meetings support services: developing agendas, scheduling, recording and distributing meeting minutes, preparing PowerPoint slides.

5.1.7.2 Contract file room management: ensure files are properly signed out, maintain log/records regarding active, complete-not closed, closed, and disposed files.

5.1.7.3 COR System Data Management: loading data in eCMRA, monitoring COR training and coordinating COR nominations.

5.1.7.4 Receiving Report Acceptance Management: coordinate

acceptor delegation letters, send follow-up notifications on delinquency report and maintain acceptance delinquency report.

5.1.7.5 Customer Training: prepare PowerPoint slides and handouts and conduct training in informal one-hour sessions to customers on various topics (i.e., market research, J&A preparation, deliverables, etc.).

5.1.7.6 Forecasting: maintain log of recurring contracting actions for the Small Business Director with preparation of forecasting quarterly.

5.1.7.7 Workload Status: maintain and update excel spreadsheet for all active procurements, awarded actions and prepare PowerPoint slides bi-monthly capturing procurement workload data.

5.2 Manpower Reporting Requirement.

Manpower Reporting Requirement. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DSCA via secure data collection site. The Contractor is required to complete all required data fields using the following web address: http://www.ecmra.mil/ <http://www.ecmra.mil/>. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September

30. While inputs may be reported anytime during FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractor may direct question to the help desk at http://www.ecmra.mil/ <http://www.ecmra.mil/>

5.3. Deliverables - The following products are to be produced in the format as indicated by the Customer or Contracting Office

Deliverable(s) Due Date Draft/Final

Customer Support Documents As required as mutually established due dates Draft/Final

Requirements workload spreadsheet/deficiencies listing Weekly Draft/Final

General Support Monthly or before due dates mutually agreed Draft/Final

5.4 Travel: No travel is anticipated outside of National Capital Region, Washington Metro Area.

http://www.ecmra.mil/ http://www.ecmra.mil/

5.5 Security Requirements - (OPSEC, PHYSICAL, PERSONNEL, INFORMATION, ANTI-

TERRORISM AND FORCE PROTECTION REQUIREMENTS)

5.5.1 The overall classification of work associated with this PWS is at the UNCLASSIFIED. Contractors on-site shall be required to sign a non-disclosure form.

However, handling and processing of documents from both unclassified and classified access to network computer systems is required; therefore, an active SECRET clearance is required. Non- US Citizens are not permitted on this contract; personnel with dual citizenship may be permitted on the contract dependent upon ability to obtain a SECRET clearance. The costs of obtaining and maintaining required security clearances shall be the responsibility of the contractor. The Contractor is required to have an active Secret level FACILITY clearance at the time of quote/proposal submission. The contractor shall ensure that all applicants sent to DSCA security verification are in the Joint Personnel Adjudication System (JPAS) or an equivalent system and each individual’s security information reflects the contractor’s Cage Code. The contractor shall notify DSCA when security clearances have been revoked or suspended within 24 hours of the contractor’s knowledge of the revocation or suspension. All personnel working at DSCA must hold a SECRET security clearance. Investigative requirements for SECRET eligibility and access are outlined in this section of the PWS. A DD 254 shall be completed by the contractor for classification and subsequent security requirements for the contractors, any subcontractors, and any personnel assigned to this contract.

5.5.2 Contract personnel working in support of this contract will require a favorably completed ANACI or NACLC, resulting in final SECRET eligibility when adjudicated the Defense Industrial Security Office or another recognized clearance adjudication facility provided they have been claimed in JPAS as an industry contractor for the awarded company.

5.5.3 Upon award of this contract, names and social security numbers (SSN) of contract employees working on this contract will be submitted to DSCA Security Officer. DSCA requires a Visitor Authorization Request (VAR), signed by the FSO verifying the contractor personnel security credentials, to be submitted to DSCA Security. If a contract member does not have the appropriate investigative or security clearance requirement the contract employee will be denied the ability to work in support of this PWS.

5.5.4 Any visit(s) to DSCA by contractor personnel not physically/permanently assigned to this contract (company presidents, company security managers, contract employees, etc.)

require an escort by the DSCA POC they are visiting.

5.5.5 Upon completion of this contract, the contract employee will surrender all government supplies, materials and equipment to the COR/designated government representative. Upon the completion of the contract, the contractor is required to out-process with DSCA Security 5.11.6 For Official Use Only (FOUO) applies for all unclassified material.

For information and regulatory guidance for FOUO refer to DoD 5200.1-R, Appendix 3 and the Under Secretary of Defense for Intelligence memorandum, "Interim Information Security Guidance," dated 16 April 2004, (http://www.fas.org/sgp/othergov/dod/dod041604.pdf), for specific guidance on the handling & safeguarding of FOUO information. Contract companies can be held under punitive damages for releasing FOUO information outside government computer systems without prior authorization from DSCA Information Security Officer or COR.

5.5.6 All reports/products completed by contract staff will be marked with applicable FOUO or derivative classified markings depending on the highest level of information contained in the reports, products and briefings. The DoD regulation that governs safe guarding classified information is the DoD Information Security Program 5200.01 Volume 1-4.

5.5.7 Records, data and information to which the contractor has access may be highly sensitive and considered proprietary in nature. The contractor shall not divulge any information about DSCA files, data processing activities or functions, user IDs, passwords, or any other knowledge that may be gained as a result of these tasks to anyone who is not authorized to have such information. The contractor shall observe and comply with all DoD Security Directives, Regulations and Policies in effect at the DSCA facility. The Contractor must be able to comply with information contained on DD Form 254.

5.5.8 If the Government notifies the contractor that the employment or the continued employment of any contractor employee is prejudicial to the interests or endangers the security of the United States of America, that person will be removed and barred from the worksite. This includes security deviations/incidents and credible derogatory information on contract members during the course of the contract period. The awarded contract company shall make any changes necessary in the appointment(s). Security incidents involving contractors will be posted by DSCA Security personnel and the details forwarded to DISCO and the contractor FSO for action.

5.5.9 The contractor employees shall identify one’s self as a contractor when answering Government telephones. When a contractor sends e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names) and identify themselves clearly as contractors.

5.6 Contractor Training. The Contractor shall insure that all contractor employees who work under this contract complete annual Government-furnished training in Information Assurance, Privacy Act, Operational Security and other assigned training required. Any Contractor behavior deviating from standards taught in the course shall be grounds for termination of the contract.

All initial contract personnel will be instructed by on-the-job with regard to specific agency procedures.

PART 6

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP).

6.0 Purpose: The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance in the Performance Requirements Summary.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish. The QASP is based on the premise the government desires to maintain a quality standard for Administrative Services and that a service contract is the best means of achieving that objective.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and Performance Work Statement requirements will periodically review the QASP throughout the life of the contract.

6.1 Contracting Officer Representative (COR). The COR is responsible for quality assurance guidance and to ensure that contract quality requirements, provision, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

6.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

6.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies.

6.1.3 The COR maintains surveillance documentation.

6.1.4. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

6.2 Contracting Officer (KO). The Contracting Officer is responsible to safeguard the interests of the United States in contractual relationships. Only the contracting officer is authorized to bind the government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

6.2.1 The KO delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

6.2.2 The KO informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

6.3 Quality Control Program. The contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract.

The quality control program is the driver for quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program, approved at the beginning of the contract, provides the measures needed to lead the contractor to success.

Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

PART 7

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.0 Overview. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether the performance objectives and goals were met.

7.1. This PRS:

7.1.1 Lists the performance objectives for the required service that the Government personnel will conduct surveillance.

7.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

7.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance.

7.1.4 Surveillance methods may include Random Sampling, 100 Percent Inspection, Periodic Surveillance, Validated Customer Complaint or any combination of the methods.

7.1.5 Methods of surveillance can change after contract award based on, but not limited to:

7.1.5.1 Acceptance of a contractor QC plan.

7.1.5.2 A partnering agreement that established the metrics to be used.

7.1.5.3 Contractor performance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

7.3 Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Technical Exhibit #1 of the PWS.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objectives

Completion of customer support to perform the tasks, plans and reports as outlined in PWS.

Metric

Continuity of services for work quality to include format, accuracy and customer service

Standard

95% of work products meet as follows:

Documents are technically correct with minimal correction required by the supported staff are accurate in presentation and adherence to accepted elements of style, free from typographical errors, spell checked, and grammatically correct are in appropriate correspondence format or in format specified by customer.

Method of Surveillance

Periodic surveillance and customer feedback.

Corrective Action

Contractor Discrepancy Report (CDR)/Re-performance

Contractor Workforce Requirements

Responsiveness and Quality

The Contractors workforce shall be professional in demeanor, responsiveness and appearance.

Contractor personal shall have excellent written and oral communications skills sufficient to provide clear concise communication and documentation

The Contractor is responsive and proactive in the day-to-day oversight and administration of assigned workload.

This includes interaction with program offices and the Acquisition staff.

The contractor staff demonstrates customer satisfaction and cooperative behavior

The Contractor is required to respond to phone messages and e-mails within 24 hours of receipt, if applicable;

Contractor’s work products are timely, complete and accurate, 95% or more of contractual documents are error free.

Periodic surveillance and feedback

Periodic surveillance and feedback

CDR/Re-

CDR/Re-

Deliverable(s)