Holmes_Attachment_B.pdf

The document contains two workflow diagrams illustrating customer service processes for job seekers and employers/businesses. These flowcharts map out the sequential steps and interactions for service delivery, including initial contact, needs assessment, service provision, and follow-up procedures. The workflows appear to be part of a workforce development or employment support system, detailing the procedural steps for engaging with job seekers and employers.

The Job Seeker Work Flow diagram presents a comprehensive multi-stage process that includes customer contact, orientation, needs assessment, core and intensive services, case management, job placement, training, and multiple follow-up stages. The Employer/Business Work Flow is more streamlined, focusing on initial contact, needs assessment, service provision or referral to appropriate services, and follow-up. Both workflows emphasize a structured approach to service delivery, with multiple decision points and potential paths for addressing different client needs and objectives.