Attachment_4_-_Contractor_Performance_Questionnaire.pdf

Solicitation No: HE1280-13-B-0013

ATTACHMENT 4

Contractor Performance Questionnaire

DEPARTMENT of DEFENSE DEPENDENTS SCHOOLS (DoDDS) EUROPE Kaiserslautern Military Community, Kaiserslautern District

Special Education Transportation Services

Instructions to Offerors: Offerors shall complete Blocks 1 through 4 below and send this Questionnaire to the corresponding references for each contract and subcontract identified in the references listing submitted with their Contractor Responsibility Package. It is strongly recommended that offerors coordinate closely with references receiving this form, both private industry and government alike, to ensure correct and sufficient completion and submission prior to the due date. Specific instructions for submission of the completed evaluation form are provided on Page 2.

Block 1

Name of Reference (Business Name or Contracting Activity):

Block 2

Contract Period of Performance:

Block 3

Total Contract Value (including options):

Block 4

Description of Services or Supplies:

Instructions to Recipient References: References should complete Blocks 5 through 7 below and return the completed form to sarah.henney@eu.dodea.edu. It is imperative that persons completing this form provide clear, concise and sufficient written narrative to adequately support the ratings they have assigned; and to submit the completed form prior to the due date. If more space is needed to complete a written narrative, please attach additional pages as necessary.

Past Performance Rating Standards

(Adjectival)

RATING DEFINITION

Satisfactory or Better The company has demonstrated a satisfactory or better record of performance and has provided or continues to provide services with a satisfactory or better standard of quality.

Unacceptable The company has demonstrated an unacceptable record of performance and has provided or continues to provide services with an unacceptable standard of quality.

Block 5

Quality of Service/Timeliness

How well did the company perform the service?

Rating (circle one):

Unsatisfactory

Written Narrative to Support Rating:

Block 6

Business Relations/Management Responsiveness

How well was the service managed by the company’s staff?

Block 7

Customer Satisfaction/Issues/Other comments

Overall, were you satisfied with the company?

Did you have any issues or other comments regarding this company?