Requirements.docx

1. Requirements

1.1. Software Licenses, Updates and Technical Support (Objective 1: )

The objective of Software Licenses and Technical Support is to obtain the required licensing for DoDEA to continue to operate its existing Aspen SIS for the duration of the contract. DoDEA hosts seven (7) Aspen SIS environments on-premises at its data center in Peachtree City, Georgia. These environments include:

· Production

· Development

· Staging

· Review

· Training

· Testing

· End-of-Year

The DoDEA production environment is the only implementation of the Aspen SIS that is actively used by DoDEA staff and students. The non-production environments are used primarily by SIS administrators and support staff to troubleshoot technical issues, perform testing for new features, develop new workflows, train staff and archive prior school year data.

DoDEA requires that licensing costs for the Aspen SIS include all major and minor release upgrades, updates and software patches to the Aspen SIS software for all self-hosted environments. DoDEA SIS support staff will be responsible for installing all Aspen SIS software updates, and will require technical assistance from Follett engineers and help staff during standard support hours as well as non-standard support hours.