Attachment 2 - PWS - Fort McCoy PWS dated 12 06 10.doc

Attachment 2

HDEC08-11-R-0003

PERFORMANCE WORK STATEMENT

FOR

SHELF STOCKING,

RECEIVING/STORAGE/HOLDING,

AND

CUSTODIAL SERVICES

AT THE

FORT McCOY COMMISSARY

December 6, 2010

TABLE OF CONTENTS

SECTION C-1, GENERAL

1.1. SCOPE OF WORK

1.1.1. Contractor Responsibilities

1.1.2. Contractor/Government Relations

1.2. COMMISSARY AND CONTRACTOR OPERATING HOURS

1.2.1. Store Operational Hours/Contractor Working Schedule

1.2.2. Days Closed

1.2.3. Notification of Closure

1.2.4. Closing for Inclement Weather or Emergency Conditions

1.2.5. Emergencies and Disasters

1.2.6. Changes in Operating Hours

1.3. PERSONNEL

1.3.1. General

1.3.1.1. Employment of DeCA/Government Personnel

1.3.1.2. Training

1.3.2.–1.3.2.3. Project Manager (PM)

1.3.3. Dress Requirements

1.3.4. Consumption or Use of Government Property

1.3.5. Personal Articles

1.3.6. Eating and Drinking

1.3.7. Use of Tobacco (to include chewing tobacco and snuff)

1.3.8. Loitering

1.3.9. Samples, Gratuities and Promotional Activity

1.3.10. Use of Alcoholic Beverages/Drugs

1.3.11. Removal of Employees for Cause

1.3.12. Criminal Investigations

1.3.13. Installation Access

1.3.13.1. Denial of Installation Access

1.3.13.2. Motor Vehicle Registration

1.3.14. Bomb Threats

1.3.15. Safety

1.3.16. Accident Reporting

1.3.17. Parking

1.3.18. – 1.3.18.3. Shopping Privileges

1.4. QUALITY CONTROL/QUALITY ASSURANCE

1.4.1. Quality Control

1.4.1.1. Inspection System

1.4.1.2. Methods of Identifying Deficiencies

1.4.1.3. Documenting Inspections/Results

1.4.2. Quality Assurance

1.4.3. Performance Evaluation Meetings

1.5. PHYSICAL SECURITY

1.6. – 1.6.4. PERFORMANCE CONTINGENCY PLAN

1.7. CUSTODIAL WORK SCHEDULE

1.8. CONSERVATION OF UTILITIES

1.9. GOVERNMENT PERFORMANCE OF WORK

1.10. GOVERNMENT OBSERVATIONS

SECTION C-2,

GOVERNMENT-FURNISHED FACILITIES, SERVICES, EQUIPMENT AND SUPPLIES

2.1. GENERAL

2.2. FACILITIES

2.2.1. Commissary Facilities

2.2.1.1. Building Maintenance

2.2.1.2. Utilities

2.2.1.3. Insect, Pest, and Rodent Control

2.2.1.4. Bulk Refuse Pickup/Disposal

2.2.1.5. Telephone

2.2.1.6. Emergency Protection

2.3. GOVERNMENT-FURNISHED EQUIPMENT AND SUPPLIES

2.3.1. Equipment

2.3.1.1. Government-Furnished Equipment (GFE)

2.3.1.2. New/Additional/Replacement Equipment

2.3.2. Trash Receptacles and Covers

2.3.3. Dumpster

2.3.4. Reserved

2.3.5. Securable Desk, Chair, and Supply Cabinet to Store Equipment/Supplies

2.3.6. Employee Lockers

2.3.7. Identification Badges

EXHIBIT 2-1, Government-Furnished Property, Equipment, AND SERVICES

EXHIBIT 2-2, GOVERNMENT-FURNISHED EQUIPMENT (GFE)

EXHIBIT 2-3 THRU 2-5, Reserved

SECTION C-3, CONTRACTOR-FURNISHED EQUIPMENT AND SUPPLIES

3.1. GENERAL

3.2. EQUIPMENT

3.2.1. – 3.2.1.1. Contractor-Furnished Equipment

3.2.2. Compliance with Equipment Standards

3.2.3. Loss or Damage to Contractor Property

3.2.4. Reserved

3.3. OPERATING SUPPLIES

3.3.1. Compliance with Standards

3.3.2. Reserved

EXHIBIT 3-1, Propane (LPG) Fueled Equipment Requirements

SECTION C-4, SPECIFIC TASKS

4.1. GENERAL

4.2. CONTROLS AND RESTRICTIONS

4.2.1. Disposition of Damaged Items

4.2.2. Damage Caused by Contractor

4.2.3. Equipment Restrictions

4.3. SHELF STOCKING

4.3.1. Estimated Shelf Stocking Workload and Line Items

4.3.1.1. Day and Night Stocking Hours of Operation

4.3.2. - 4.3.2.6. Stocking Exclusions

4.3.3. Shelf Stocking Procedures

4.3.3.1. Cleaning and Dusting

4.3.3.2. Methods of Stocking

4.3.3.2.1. Shelf Locations and Item Allocations

4.3.3.2.1.1. Half Cases/Half Cases Remaining

4.3.3.2.1.2. Overwrite Cases

4.3.3.2.1.3. Cases Not Stocked

4.3.3.2.1.4. Counting Cases

4.3.3.2.1.5. Disposition of Half Cases Remaining, Overwrite Cases, and Cases Not Stocked

4.3.3.2.2. - 4.3.3.2.2.1. Placement of Merchandise Within Item Allocation

4.3.3.2.3. - 4.3.3.2.3.1. Unit Placement

4.3.3.2.4. Arranging Stock in Item Locations

4.3.3.3. Merchandise Rotation

4.3.3.3.1. Expired Code Dates

4.3.3.4. Stocking Height

4.3.3.5. Repair of Merchandise Labels

4.3.3.6. Not-In-Stock (NIS)

4.3.3.7. Replenish Displays

4.3.3.8. Reserved

4.3.3.9. Mispicked Merchandise

4.3.3.10. Returning Merchandise to Appropriate Locations

4.3.3.11. Disposal of Cardboard

4.3.3.12. Disposal of Waste Materials

4.3.3.13. Emergency Stocking Requirements

4.3.3.14. Replenishment Stocking from Commissary Stock on Hand

4.3.3.14.1. Cases Stocked from Commissary Stock on Hand

4.3.3.14.2. Identifying Cases on Hand Needed for Replenishment Stocking

4.3.3.15. Tasks Specific to Day Stocking

4.3.3.15.1. Assistance to Patrons

4.3.3.15.2. Replenishment Stocking

4.3.3.15.3. Day Stocking Operations

4.3.3.16. Tasks Specific to Night Stocking

4.3.3.16.1. Shelf Stock Replenishment

4.3.3.16.1.1. Equipment and Training

4.3.3.16.1.2. Shelf Stock Replenishment from Frequent Delivery System (FDS) Distributors

4.3.3.16.1.2.1. Inventory Management

4.3.3.16.1.2.1.1. Stock Availability

4.3.3.17. Reserved

4.3.3.18. Reserved

4.4. RECEIVING/STORAGE/HOLDING AREA (RSHA) OPERATIONS

4.4.1. General

4.4.2. RSHA Operations

4.4.2.1. Medical Food Inspection

4.4.2.2. Offload Trucks

4.4.2.3. Prepare Merchandise for Government Receipt (PrepGovtRcpt)

4.4.2.4. Transport Merchandise

4.4.2.5. Segregate Merchandise

4.4.2.6. Multi-Day FDS Shipments

4.4.2.6.1. Multi-Day Shipments with Stock Intermingled

4.4.2.7. Store Merchandise

4.4.2.8. Pull Merchandise

4.4.2.9. Reserved

4.4.2.10. Reserved

4.4.2.11. Pallets

4.4.2.12. - 4.4.2.12.1. Stock Rotation

4.4.2.13. Hazardous Food Recalls

4.4.3. Reserved

4.5. FORMAL INVENTORIES

4.5.1. General

4.5.1.1. Prepare for Inventories

4.5.1.2. Assist with Inventories

4.5.1.3. Certifying Actual Hours Required for the Inventory Preparation/Assistance

4.6. CUSTODIAL

4.6.1.– 4.6.1.5. Exclusions

4.6.2. Custodial Tasks

4.6.2.1. Day Custodial

4.6.2.1.1. Restroom Cleaning, Maintenance, and Resupply

4.6.2.1.2. Emergency Cleaning-Government Notification

4.6.2.1.3. Cleaning Without Government Notification

4.6.2.2. Night Custodial Tasks

4.6.3. Hazardous Chemicals or Materials

4.6.3.1. Material Safety Data Sheets (MSDS)

4.6.3.2. Clean-up of Hazardous Chemicals or Materials

EXHIBIT 4-1, List of Categories/Items Authorized for VENDOR STOCKING

EXHIBIT 4-2, METHODS OF STOCKING

EXHIBIT 4-3, RF-HHT TURN-IN TIME AND FDS DISTRIBUTOR DELIVERY SCHEDULE EXHIBIT 4-4, RESERVED

EXHIBIT 4-5, CUSTODIAL SERVICES AND QUALITY STANDARDS

1. GENERAL

2. FLOOR MAINTENANCE

2.1. General

2.2. Tile Floor Coverings (Vinyl, Ceramic, etc.) and Specialty Floors

2.2.1. Vinyl Composition Tile (VCT)

2.2.2. Reserved.

2.2.3. Ceramic Tile (CT)

2.2.4. Specialty Floors (Polished Concrete Floors)

2.2.5. Reserved

2.3. Carpeted Floors

2.4. Concrete Floors

2.5. Floor Spot Cleaning

3. UNDERNEATH CLEANING

3.1. Store/Sales Areas

3.1.1. Underneath Gondolas with Kickplates

3.1.2. End Caps and Other Off Shelf Displays

3.1.3.-3.1.4. Non-Mobile Merchandisers

3.2. Receiving/Storage/Holding Areas

4. CLEANING

4.1. Structural Components and Equipment

4.1.1. Low Cleaning

4.1.2. High Cleaning

4.2. Refrigerator/Microwave Cleaning (Breakroom)

4.3. Restroom Cleaning

4.3.1. Restroom Supply Replenishment

5. Sanitize

5.1. Clean and Sanitize Drinking Fountains

6. WALK-OFF MATS/RUNNERS/CASHIER AND DISPLAY CASE MATS

7. Reserved

8. ASH AND TRASH REMOVAL AND CLEANING

9. AISLE MARKERS

10. LIGHT FIXTURES

11. GLASS AND WINDOW CLEANING

11.1. Low Glass and Window Cleaning

11.2. High Glass and Window Cleaning

12. DUCT AND LOUVER CLEANING

12.1. Low Duct and Louver Cleaning

12.2. High Duct and Louver Cleaning

13. OUTSIDE AREAS

13.1. Snow and Ice Removal

13.2. Reserved

14. Reserved

15. RECEIVING/STORAGE/HOLDING AREA (RSHA)

16. RESERVED

17. REMOVABLE DISPLAY CASE BUMPER GUARDS

EXHIBIT 4-6-1, NIGHT CUSTODIAL SURVEILLANCE FREQUENCIES AND QUALITY STANDARDS, PRS (6)

EXHIBITS 4-6-2, 3, 4, NIGHT CUSTODIAL SURVEILLANCE FREQUENCIES AND QUALITY STANDARDS, PRS (7)

EXHIBIT 4-6-5, RESERVED

EXHIBIT 4-7, FACILITY LAYOUT

EXHIBIT 4-8, POLISHED CONCRETE FLOORS

SECTION C-5, REFERENCE DOCUMENTS

5.1. Reference DOCUMENTs and Forms Available from THE Government

5.2. Reference DOCUMENTS to BE OBTAINED by THE contractor

TECHNICAL EXHIBIT 1, PERFORMANCE REQUIREMENTS SUMMARY

1.1 – 1.1.6. PERFORMANCE REQUIREMENTS SUMMARY (PRS)

2.1. – 2.1.2. Government Quality Assurance Procedures

3.1. Determining the number of defects that will cause less than maximum payment

3.1.1. Random Sampling Method

3.1.2. – 3.1.2.2. Checklist Method

3.1.3. Rounding Percentages in Computations

4.1. – 4.1.4. Acceptance of reperformance or late performance

5.1. Contractor Payment

5.1.1. Services Surveilled by Random Sampling

5.1.2. Services Surveilled by Checklist

5.1.3. Reserved

6.1. CONTRACTOR DAMAGE TO COMMISSARY MERCHANDISE

7.1. CONTRACT DISCREPANCY REPORT (CDR)

PERFORMANCE REQUIREMENTS SUMMARY (PRS) CHARTS

SHELF STOCKING OPERATIONS

RECEIVING/STORAGE/HOLDING AREA OPERATIONS

CUSTODIAL OPERATIONS

SECTION C-1

GENERAL

1.1. SCOPE OF WORK

1.1.1. Contractor Responsibilities. The Contractor shall furnish all personnel, supervision, supplies, equipment, tools, materials and other items and services as necessary to perform shelf stocking, shelf stock replenishment, receiving/storage/holding area (RSHA), and custodial tasks in accordance with (IAW) this contract at the Fort McCoy Commissary located at 1537 South “J” Street, Fort McCoy, WI 54656, except those identified in Section C-2, Government-Furnished Facilities, Services, Equipment and Supplies.

1.1.2. Contractor/Government Relations. Commissaries sell food and non-food items to authorized patrons in facilities and under operating conditions that are very similar to commercial supermarkets. Each commissary has an onsite supervisor—a Store Director—who is responsible for overall commissary operations. When the term Store Director is used elsewhere in this contract, it means the Store Director personally or any commissary personnel designated by a Store Director to act as an authorized representative of the Government. The Government will employ Quality Assurance Evaluators (QAE) to surveil and document Contractor performance. The Government Contracting Officer is responsible for overall administration/oversight of this contract. The Contracting Officer is solely authorized to change contract terms, to terminate the contract for cause, and to make determinations and findings that relate to contract provisions and Contractor performance. To facilitate compliance with the provisions of this contract, and coordination of commissary and contracted operations, the Contractor’s Project Manager (PM) and the Store Director should regularly and routinely discuss matters relating to contract performance. As necessary, the Contracting Officer may participate in these discussions. When the term PM is used elsewhere in this contract, it includes the PM and any alternate PM whom the Contractor may employ. Where the term Contractor employee is used elsewhere in this contract, it means any member of the Contractor’s work force including the PM.

1.2. COMMISSARY AND CONTRACTOR OPERATING HOURS

1.2.1. Store Operational Hours/Contractor Working Schedule. During all of the hours indicated below for day custodial/stocking and RSHA operations, the Contractor shall have personnel available to perform the work described in C-4. The Contractor shall perform all of the work described in SECTION C-4 for night custodial (including RSHA custodial) and night stocking operations during the “windows of opportunity” indicated as follows.

Store Operational Hours/Contractor Work Schedule

**See EXHIBIT 4-3 for the schedule associated with the Shelf Stock Replenishment requirement described in 4.3.3.16.1.

1.2.2. Days Closed. The Commissary will be closed on the following days:

New Year's Day

Thanksgiving Day

Christmas Day

1.2.3. Notification of Closure. The Contractor shall comply with the Government’s instructions concerning which days the commissary will be closed. The Store Director will notify the Contractor at least two calendar weeks prior to any scheduled closure of the commissary, including those listed in 1.2.2., or of any change to the list of closures shown in 1.2.2.

1.2.4. Closing for Inclement Weather or Emergency Conditions. In the event that inclement weather or other emergency conditions force commissary closure during normal operating hours, the Store Director will notify the PM. The Contractor shall provide service as long as the commissary remains open. When a closure or delayed reporting time occurs before or after normal business hours, the Store Director will notify the PM. The Store Director and PM will agree upon the method by which the PM will receive notification about closures or delayed reporting times.

1.2.5. Emergencies and Disasters. In the event of fire, flood, hurricane, tornado, other acts of God, power outage, or similar emergency or disaster, only the Contracting Officer, Store Director, commissary manager on duty, or QAE may contact the Contractor and request Contractor support. If the Contractor agrees to perform work in response to any such request, the Contractor shall submit documentation of work performed to the Contracting Officer. The Contracting Officer will make disposition of any such matter IAW the Changes Clause.

1.2.6. Changes in Operating Hours. The Government may change the commissary operating schedule to accommodate patron requirements. These changes may dictate corresponding changes to the Contractor's work schedule. The Contracting Officer will give the Contractor a minimum of two calendar weeks notice prior to implementation of any change to the commissary operating schedule.

1.3. PERSONNEL

1.3.1. General

1.3.1.1. Employment of DeCA/Government Personnel. DeCA management personnel, QAEs, and family members of personnel in these positions are prohibited from working under this contract. All other DeCA personnel, or their family members, who may wish to work under this contract, are prohibited from doing so until having obtained approval in writing from DeCA General Counsel. In the event of a strike by Contractor employees, the Contractor is prohibited from employing any federal civilian employee or active duty military member.

1.3.1.2. Training. The Contractor shall provide training to personnel who operate Government-furnished vehicles or material handling equipment (MHE). The Contractor shall ensure that his/her personnel, who operate power industrial trucks, are trained, qualified, and certified IAW Occupational Safety and Health Administration (OSHA) requirements. The Contractor shall maintain a record of this training and provide a roster of trained personnel to the Store Director. The Government will provide orientation training on new equipment furnished by the Government.

1.3.2. Project Manager (PM)

1.3.2.1. The Contractor shall provide an onsite PM or alternate who shall be present and act with full authority for the Contractor on all contract matters relating to the daily operation of this contract and be responsible for the overall management and coordination of work. The PM and alternate may be working supervisors. These individuals shall be designated in writing (listing names, addresses, and home telephone numbers) to the Contracting Officer and Store Director prior to the contract start date and as changes occur, and shall be the central points of contact for this contract with the Government.

1.3.2.2. The PM or alternate shall be in the Commissary during night operations (and either onsite or available during day operations) when Contractor-provided services are being performed, and shall be available during a mutually agreed upon time to meet on the installation with Government personnel when required to discuss problem areas.

1.3.2.3. The PM and alternate shall be able to read, write, speak, and understand English. Contractor personnel who come in contact with commissary patrons shall be able to communicate in English with the commissary patrons.

1.3.3. Dress Requirements. Contractor personnel shall comply with any applicable dress codes. Contractor employees shall wear a Government‑furnished identification badge, which shall be visible at all times while performing work under this contract. The Contractor shall perform a hazard assessment (as required by OSHA - 29 CFR 1910.132) of Contractor operations to identify hazards, if any, which necessitate the use of personal protective equipment (PPE). The Contractor shall select the appropriate PPE, train Contractor employees on PPE requirements, and shall ensure Contractor personnel wear the PPE while exposed to the identified hazard(s).

1.3.4. Consumption or Use of Government Property. The Contractor shall not permit Contractor personnel to consume or use Government-owned resale items or any Government-owned equipment or supplies that are not specifically provided for Contractor use under this contract.

1.3.5. Personal Articles. Contractor employees shall not take any package, purse, lunch sack, box, or other personal articles into commissary areas, except authorized break rooms and locker rooms. The Government will provide the Contractor a designated area, which can be secured, to store Contractor employee articles and the Contractor shall be responsible for the security of the area. Any facilities provided for the storage of Contractor employee personal articles remain Government property and are subject to Government inspection.

1.3.6. Eating and Drinking. The Contractor shall not permit Contractor personnel to eat or drink except in designated break room areas. Contractor employees shall clean up after themselves in break rooms and other areas shared with Government personnel.

1.3.7. Use of Tobacco (to include chewing tobacco and snuff). Contractor employees shall use tobacco products only in areas designated by the Store Director based on DOD policies/directives/guidelines.

1.3.8. Loitering. Off-duty Contractor employees shall not loiter in any working or patron area. Contractor employees shall arrive no earlier than 30 minutes prior to their shift and depart Commissary facilities, to include parking areas, within 30 minutes after completing work. The PM may remain to ensure all work has been completed in compliance with this contract.

1.3.9. Samples, Gratuities and Promotional Activity. Neither the Contractor nor Contractor employees shall accept samples or gratuities in connection with the operation of the commissary. Neither Contractor employees nor members of their immediate families shall participate in drawings for prizes or gifts offered by sales representatives.

1.3.10. Use of Alcoholic Beverages/Drugs. The Contractor shall not permit Contractor employees to work under the influence of alcoholic beverages, illegal drugs, or illegal controlled substances. Contractor personnel are prohibited from using alcoholic beverages, illegal drugs, or illegal controlled substances while on duty.

1.3.11. Removal of Employees for Cause. The Contracting Officer will require, in writing, that the Contractor immediately bar any Contractor employee from performing further work under this contract for any of the following actions: Willful destruction or mishandling of Government, patron, or vendor property; loitering; use of tobacco products (to include cigarettes, chewing tobacco and snuff) in other than designated areas; unauthorized eating, grazing, or theft; acceptance of samples and gratuities; use of alcoholic beverages, illegal drugs or illegal use of controlled substances; execution of work in other than a skillful manner, displaying disruptive/unacceptable behavior (e.g., abusive, demeaning, foul or threatening language and fighting), and willful violations of safety standards by Contractor personnel. Removal of any employees for such cause shall not constitute a valid basis for nonperformance of contract services or a claim for additional compensation.

1.3.12. Criminal Investigations. The Contractor shall provide all available information to assist law enforcement authorities in any investigations.

1.3.13. Installation Access. The Contractor shall be responsible for obtaining installation access as required for all Contractor employees authorized to work at the site. Any Government-furnished identification shall be returned to the Government when the Contractor employee no longer works for the Contractor at this installation.

1.3.13.1. Denial of Installation Access. Contractor employees may be denied access to the military installation by the installation law enforcement officials if it is determined that such entry may be contrary to good order, discipline or the security of the installation. The installation may bar Contractor employees from entering the military installation under the provisions of Title 18, United States Code Section 1382.

1.3.13.2. Motor Vehicle Registration. Prior to commencing work Contractor employees shall register their vehicles in accordance with (IAW) the installation motor vehicle registration regulations.

1.3.14. Bomb Threats. The Government will post a copy of DeCA Bomb Threat Data Card, DeCAF 30-98, in a prominent position at each active telephone. The Contractor shall instruct Contractor personnel to use this form and immediately report to the PM if a bomb threat is received. If Contractor personnel receive a bomb threat for the commissary, the Contractor shall immediately call the installation law enforcement authorities, advise the Store Director or a department manager, and evacuate Contractor personnel from the threatened building(s) IAW the Emergency Evacuation Plan posted in commissary facilities.

1.3.15. Safety. The Contractor shall comply with all applicable OSHA, DoD, DeCA and installation safety regulations. The Contractor shall take or cause to be taken such additional measures as the Contracting Officer may determine to be reasonably necessary for the purpose of safety. The Contractor shall familiarize his/her employees with the Emergency Evacuation Plan posted in the commissary locations and with the operation of fire fighting equipment and locations of emergency exits. In the event of an emergency, Contractor personnel performing work during times that entrance/exit doors are locked shall exit through "emergency" or "panic doors" as depicted in the Emergency Evacuation Plan. Contractor personnel performing work during times that entrance/exit doors are unlocked, shall leave the facility through the nearest available exit or emergency exit.

1.3.16. Accident Reporting. The Contractor shall report all accidents immediately to the QAE or on duty Government manager. The Contractor shall maintain an accurate record of, and will report to the Store Director on DeCA Form 30-69, all accidents resulting in death, traumatic injury, occupational illness or damage to any Government property incident to work performed under this contract. Such notification shall be as soon as practicable, but in no case later than the next business day following the accident.

1.3.17. Parking. The Contractor employees shall park only in areas designated by the Store Director.

1.3.18. Shopping Privileges. Contractor employees who are authorized to make purchases in commissaries shall show appropriate identification before purchasing commissary items and shall immediately remove the item(s) purchased from the Commissary through the main exit door.

1.3.18.1. Contractor employees with commissary privileges shall shop in the commissary only when they are off duty. As an exception, the employees with commissary privileges may purchase items for consumption during their lunch breaks. Items purchased during a lunch break shall be consumed in an authorized area.

1.3.18.2. The sales receipt shall be retained with the merchandise until the item is consumed or removed from the premises.

1.3.18.3. Contractor personnel with commissary privileges shall not purchase merchandise for consumption by other personnel or organizations not authorized to shop in the commissary.

1.4. QUALITY CONTROL/QUALITY ASSURANCE

1.4.1. Quality Control. The Contractor shall establish and forward to the Contracting Officer a complete quality control plan. The Contracting Officer will advise the Contractor of the required date for submission. The Contractor shall provide an updated copy of the quality control plan to the Contracting Officer as changes occur. At a minimum the plan shall include the following:

1.4.1.1. Inspection System. The Contractor shall establish an inspection system that covers all the services to be performed under this contract. The inspection system shall identify the areas and items to be inspected, methods of inspection, inspection frequency, and the name(s) and title(s) of the person(s) who shall perform the inspection.

1.4.1.2. Methods of Identifying Deficiencies. The Contractor shall establish methods for identifying (and preventing) deficiencies in the quality of services performed before the level of performance becomes unacceptable.

1.4.1.3. Documenting Inspections/Results. The Contractor shall establish checklists for documenting all inspections conducted along with corrective actions taken. This documentation shall be immediately available to Government representatives designated by the Contracting Officer at anytime during the term of the contract.

1.4.2. Quality Assurance. The Government will monitor the Contractor's performance under this contract using Quality Assurance Evaluator (QAE) inspections. QAEs will inspect for compliance with contract terms. All surveillance observations will be recorded. Those that indicate defective performance shall be initialed by the PM. If the PM nonconcurs with the QAE's surveillance/ observations indicating defective performance, the PM shall submit a written response to the Contracting Officer or designated representative within two working days.

1.4.3. Performance Evaluation Meetings. The Contractor's PM shall meet with the Contracting Officer or Store Director weekly during the first month of the contract. Thereafter, they shall meet as deemed necessary by either party. When a meeting is held, the Government will prepare a memorandum for record of the discussions, send the original to the Contracting Officer and furnish a copy to the PM.

1.5. PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all property while in the Contractor's possession. A Government representative will designate entrances and exits for Contractor personnel to use in the commissary. At the close of each work period, the Contractor shall secure all Government facilities, equipment, and materials provided for Contractor use.

1.6. PERFORMANCE CONTINGENCY PLAN. The Contractor shall provide to the Contracting Officer a Performance Contingency Plan. The Contracting Officer will advise the Contractor of the required date for submission. At a minimum this plan shall indicate:

1.6.1. How the Contractor shall notify the Store Director of a possible disruption of contract performance.

1.6.2. How the Contractor shall perform all work under this contract with minimum disruption of services to Commissary patrons.

1.6.3. How the Contractor shall use supervisory and other personnel presently employed by the Contractor to minimize the impact of the possible disruption of contract performance.

1.6.4. Other sources of reliable personnel in case of a possible disruption of contract performance.

1.7. CUSTODIAL WORK SCHEDULE. The Contractor shall provide a schedule of planned performance of custodial work to the Store Director for approval. The schedule shall include the day, week, or month the Contractor shall perform each required task. The Store Director will advise the Contractor of the required date for submission. The Contractor shall notify the Store Director, in writing, of proposed changes to the schedule at least 10 calendar days prior to the effective date of such changes.

1.8. CONSERVATION OF UTILITIES. The Contractor shall instruct employees in utilities conservation practices and shall operate under conditions that preclude the waste of utilities.

1.9. GOVERNMENT PERFORMANCE OF WORK. The Government reserves the right to perform any work covered by this contract when required to provide patron support. Such actions do not constitute a breach of contract by the Government. The Contractor will not be paid for services performed by the Government.

1.10. GOVERNMENT OBSERVATIONS. In addition to Contracting Officers and QAEs, other Government personnel may from time to time observe Contractor performance/operations; however, these personnel will not interfere with Contractor performance.

SECTION C-2

GOVERNMENT-FURNISHED FACILITIES, SERVICES, EQUIPMENT AND SUPPLIES

2.1. GENERAL. The Government will provide facilities, services, equipment, and supplies as follows:

2.2. FACILITIES

2.2.1. Commissary Facilities. The Government will furnish and/or make available the commissary facilities identified in 1.1.1. for performance of work under this contract. These facilities have been inspected for compliance with OSHA. No hazards have been identified for which workarounds have been established. The Government will correct (if necessary) hazardous conditions in accordance with Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that workaround procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the Contractor. The Contractor is responsible for ensuring Contractor employees comply with the requirements of OSHA. The Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such responsibilities with the exception of the aforementioned responsibility to make corrections IAW approved plans of abatement. The Government will furnish the following facility-related services:

2.2.1.1. Building Maintenance. The Contractor shall notify the Government in writing when repairs or maintenance to Commissary facilities, including installed equipment such as shelving, display fixtures, and balers/compactors, are required. The Contractor shall not alter Commissary facilities without specific prior written approval from the Contracting Officer. At the end of the contract performance, the facilities used in the performance of the required services shall be in the same condition as when Contractor performance began, fair wear and tear and approved modifications excepted.

2.2.1.2. Utilities. The Government will provide the utilities necessary to perform all operations required by this contract.

2.2.1.3. Insect, Pest, and Rodent Control. The Contractor shall notify the Government when insect, pest, or rodent activity is discovered.

2.2.1.4. Bulk Refuse Pickup/Disposal. The Government will provide bulk refuse disposal.

2.2.1.5. Telephone. The Government will provide access to local telephone service (installation and surrounding community). The local service is limited to use for official business only (Government business and emergencies). Subject to availability and installation approval, the Contractor may, at his/her expense, have a telephone installed for non-local calls.

2.2.1.6. Emergency Protection. The Store Director will provide local telephone numbers for police, fire, and medical services.

2.3. GOVERNMENT-FURNISHED EQUIPMENT AND SUPPLIES

2.3.1. Equipment

2.3.1.1. Government-Furnished Equipment (GFE). The Government will provide shared equipment listed at EXHIBIT 2-2, for performance of services required under this contract. The Government will ensure all shared equipment is in good working order; and complies with all applicable OSHA, DeCA, and other nationally recognized consensus standards before the Contractor begins using shared equipment.

2.3.1.2. New/Additional/Replacement Equipment. The Contractor is expected to meet contract requirements with existing shared equipment. The Government may furnish replacements with existing equipment or add other new equipment to improve commissary service methods or output. The Government will provide orientation training on new commissary equipment that the Contractor will use.

2.3.2. Trash Receptacles and Covers

2.3.3. Dumpster

2.3.4. Reserved

2.3.5. Securable Desk, Chair, and Supply Cabinet to Store Equipment/Supplies

2.3.6. Employee Lockers

2.3.7. Identification Badges. The Contractor shall request employee identification badges from the Store Director during the first tour of duty under this contract.

EXHIBIT 2-1

Government-Furnished Property, Equipment, and Services

FORT McCOY Commissary Facilities

Work under this contract shall be performed in the facilities identified in 1.1.1. Areas described below are shown on the facility layout that is at EXHIBIT 4-7.

A. The Government will provide the Contractor with a desk, a chair, and a storage cabinet for office supplies, etc., and with space to situate this equipment. If this equipment is located in an area to which the Contractor can control access, then the desk and storage cabinet need not be lockable. If this equipment is located in an area to which the Contractor cannot control access, then the desk and storage cabinet will be lockable.

B. The Government will provide 120 square feet in which the Contractor shall store equipment and operating supplies needed to perform work under this contract. This area will be securable, but the Contractor shall be responsible for maintaining the security of the area, e.g., keeping doors locked, providing locks and keeping them locked, etc.

C. The Government will identify various “designated areas” described elsewhere in the contract.

D. The Government will permit Contractor personnel to use restrooms, break rooms, and water fountains. During and after using these areas Contractor personnel shall clean up after themselves as necessary.

EXHIBIT 2-2

GOVERNMENT-FURNISHED EQUIPMENT (GFE)

The Government will provide the shared equipment listed below to the Contractor for use when performing work under this contract.

GFE PROVIDED FOR CONTRACTOR USE ON SHARED BASIS WITH THE GOVERNMENT:

EXHIBIT 2-3 thru 2-5

RESERVED

SECTION C-3

CONTRACTOR-FURNISHED EQUIPMENT AND SUPPLIES

3.1. GENERAL. Except for those items or supplies specifically stated as Government-furnished in Section C-2, the Contractor shall furnish everything required to perform the work described in this contract.

3.2. EQUIPMENT

3.2.1. Contractor-Furnished Equipment. Except for items shown at Exhibit 2-2, the Contractor shall furnish all equipment required for use under this contract.

3.2.1.1. The Contractor may, but is not required to, use propane fueled floor care equipment on the commissary sales floor to perform custodial functions. If the Contractor chooses to use propane fueled floor care equipment, the Contractor shall meet all standards described in Exhibit 3-1. Other than propane fueled floor care equipment; no other gas-powered equipment is authorized for use in the commissary unless specifically approved in writing by the installation fire department and the bioenvironmental/industrial hygiene office.

3.2.2. Compliance with Equipment Standards. All Contractor-furnished equipment shall comply with all applicable OSHA, DeCA, and other nationally recognized consensus standards. The Government reserves the right to require the Contractor to remove from the Commissary premises any Contractor‑owned property that does not meet such standards, that is not being used for its intended purpose; or that the Government determines may cause damage or destruction to commissary facilities or property.

3.2.3. Loss or Damage to Contractor Property. The Government will provide a securable area for the Contractor to store Contractor equipment/supplies. The security of the equipment/supplies is the responsibility of the Contractor. The Government will not be responsible in any way for loss or damage occasioned by fire, theft, accident, or otherwise to the Contractor's materials, supplies or equipment stored on Government property, unless the Contracting Officer determines that the loss or damage is due to gross negligence on the part of the Government. Any damage to the Contractor's property/equipment caused as a result of Government operations will be recorded on DeCAF 30-69, Accident Report, by either the QAE or Store Director and forwarded to the DeCA activity safety representative.

3.2.4. Reserved

3.3. OPERATING SUPPLIES. The Contractor shall furnish all operating supplies necessary to meet the requirements of this contract.

3.3.1. Compliance with Standards. The Contractor shall use only cleaning/sanitizing/degreasing agents which have been approved for specific use on food contact surfaces by the United States Department of Agriculture (USDA) or the Food and Drug Administration (FDA) in accordance with 21 CFR 178.1010, Sanitizing Solutions. These products must be used in accordance with Environmental Protection Agency (EPA) approved manufacturers' label use instructions and only for the specific purpose for which they have been approved. The Contractor shall use sanitizer test kits to determine that sanitizers meet the required strengths. The Contractor shall keep Material Safety Data Sheets (MSDSs) for all hazardous chemicals used under the contract on the premises and readily accessible for review by Contractor and Government personnel as required by Occupational Safety and Health Administration (OSHA) Standard 29 CFR 1910.1200, Hazard Communication.

3.3.1.1. In fulfilling any supply requirements under this contract that call for plastic bags, the Contractor shall procure/use ONLY CLEAR PLASTIC BAGS.

3.3.2. Reserved.

EXHIBIT 3-1

Propane (LPG) Fueled Equipment Requirements

The Contractor shall:

A. Provide equipment which:

1. Has components listed by a recognized testing laboratory (e.g., Underwriters Laboratory (UL), Compressed Gas Association (CGA)). (Recommend equipment, which, as a complete unit has received certification (listed) from a recognized testing laboratory, e.g., UL, due to the higher safety factor.)

2. Has an LPG fuel cylinder that is Department of Transportation (DOT) approved (aluminum is recommended due to the requirement for outdoor storage) for use on floor maintenance equipment. LPG cylinders must be equipped with a disconnect fixture to allow removal for outside storage when not in use.

3. Has engine exhaust gas emissions at or below the State of California's, California Air Resource Board (CARB)/Environmental Protection Agency (EPA) criteria.

4. Will not generate noise levels at the operator position, that exceeds the current DoD index level for action, of 8-hour time-weighted noise level of 85 A-weighted decibels (dBA).

B. Provide facilities (typically a lockable cage) to store fuel cylinders in a location exterior to the commissary building. A commissary official (typically the Store Director) will determine the actual storage site. The Contractor shall not maintain more than two fuel cylinders per machine at the commissary or adjacent storage areas. The Contractor shall not refuel any fuel cylinder in the commissary building and will not refuel any cylinder to beyond 80 percent of its rated capacity. Contractor shall remove fuel cylinders from equipment and secure them, in designated storage facilities, at the end of the floor cleaning/care process (typically, will be daily). All fuel handling and storage requirements are subject to the local jurisdiction's (Safety/Fire Protection) approval.

C. Ensure personnel are designated to handle and/or operate equipment. Designated personnel shall be trained or certified to operate/handle equipment in accordance with manufacturer specifications or recommendations (concerning safe storage, handling and operation of equipment, fuel, and maintenance/repair). Upon the request of the Contracting Officer, the Contractor shall provide verification/evidence of such training/certification. Records shall be maintained as required by National Fire Protection Association (NFPA) National Fire Code (NFC) No. 58.

D. Maintain, repair, and/or perform preventive maintenance as specified by the equipment manufacturer. Upon the request of the Contracting Officer, the Contractor shall provide verification/evidence of such actions. All maintenance, other than that defined as operator maintenance, shall be performed off-site, i.e., not at the commissary facility.

E. Provide to trained operators, a device and/or devices, that will "at a glance" indicate the presence of carbon monoxide (CO) before CO reaches the "action" atmospheric levels established by OSHA. Devices shall be kept current and changed out before expiration dates.

F. Meet all requirements within the current edition of:

1. 29 Code of Federal Regulations (CFR) Parts 1900 to 1910 (OSHA General Industry Standards).

2. NFPA NFCs. (Primarily NFPA NFC No. 58, Liquified Petroleum Gas Code).

SECTION C-4

SPECIFIC TASKS

4.1. GENERAL. The Contractor shall perform all tasks described in this section.

4.2. CONTROLS AND RESTRICTIONS. The following controls and restrictions generally apply to the tasks described below.

4.2.1. Disposition of Damaged Items. The Contractor shall immediately notify the Government of damaged merchandise and make disposition of damaged items discovered during any operations under this contract as described here. Damaged items include: glass, plastic jars or bottles that are cracked, chipped, crushed, or broken; bags or boxes that are cut, crushed, or broken; cans that are rusted or that have swollen or popped lids, dents on seams, or that are dented to the point the can is creased; any item with an illegible, partial, or badly torn label, or without a label; and any item that shows signs of insect or rodent infestation. The Contractor shall separate damaged food items from damaged non-food items and move all damaged items to the damage control area designated by the Government. For this purpose, paper and plastic products such as cups, plates, eating utensils and pet food are considered to be food items. The Contractor shall handle damaged items with care to avoid additional damage to these items. Whenever possible, the Contractor shall mark unlabeled containers to identify contents. The Contractor shall advise the Store Director whenever infested merchandise is discovered. If, during stocking operations, Contractor employees open a case that contains damaged and undamaged units, Contractor employees shall separate out the undamaged units, clean these units if necessary, and stock the undamaged units.

4.2.2. Damage Caused by Contractor. The Contractor shall exercise care to prevent damage to Commissary merchandise when performing any services under this contract. Upon a written determination by the Contracting Officer that Contractor-caused damage to commissary merchandise (including merchandise with expired code dates) is excessive, the Contractor shall reimburse the Government for Contractor-damaged merchandise IAW the table contained in 6.1., Technical Exhibit 1.

4.2.3. Equipment Restrictions. The Contractor shall not use equipment with steel wheels on commissary sales floor areas. The Contractor may use manually powered pallet jacks with hard rubber or pneumatic wheels, or other equipment that does not mar floors in the sales area. Pallet jack arms shall be lifted high enough off the floor during operation to prevent scrapes or floor damage.

4.3. SHELF STOCKING

4.3.1. Estimated Shelf Stocking Workload and Line Items.

4.3.1.1. Day and Night Stocking Hours of Operation. The Contractor shall perform day and night stocking operations during the times shown in 1.2.1.

4.3.2. Stocking Exclusions. The Contractor shall stock all items of Commissary merchandise except the following categories:

4.3.2.1. Meat department.

4.3.2.2. Produce department.

4.3.2.3. Refrigerated Fluid Milk, Fresh Dairy Products, and Eggs.

4.3.2.4. Tobacco and smoking-cessation products.

4.3.2.5. Contracted Service operations, such as Bakery, Deli, Seafood Markets, Pizza Carts, and Frozen Yogurt.

4.3.2.6. Items Authorized for Vendor stocking as shown on Exhibit 4-1. (Included for day stocking IAW 4.3.3.15.2.).

4.3.3. Shelf Stocking Procedures. Unless otherwise indicated, the following procedures apply to all shelf-stocking operations. Procedures that apply only to day stocking or only to night stocking are described, respectively, in 4.3.3.15. and 4.3.3.16.

4.3.3.1. Cleaning and Dusting. The Contractor shall clean and dust merchandise and exposed shelf areas, as necessary, in all areas for which the Contractor is responsible for stocking to preclude dust or dirt build-up on shelves, shelving components and merchandise. Shelving areas and components include the entire upper surface of all shelves, sides, backs, brackets, moldings on all shelves, and undersides of all shelves, except the undersides of bottom shelves. Cleaning and dusting of shelves shall include removing tape, adhesive backing, plastic “ties,” coupon holders, and other such materials from shelf surfaces, to include shelf molding. If dump bins are utilized to hold stock, the Contractor shall remove the dump bins and clean the shelving underneath. The Contractor shall clean up any breakage or spills on shelves or merchandise as soon as possible after each such occurrence. If the Contractor finds signs of rodent infestation, the Contractor shall notify the Store Director and shall clean and sanitize the contaminated areas as soon as possible using cleaning/sanitizing agents authorized in USDA Publication 1419.

4.3.3.2. Methods of Stocking. See Exhibit 4-2 for illustration of shelves stocked IAW procedures described below:

4.3.3.2.1. Shelf Locations and Item Allocations. The Contractor shall stock all cases available for stocking in the proper shelf locations and within item allocations. The Contractor shall stock all items to the nearest full case and shall open a case only if the entire contents of the case can be stocked in an item allocation, except as authorized in 4.3.3.2.1.1. for stocking half cases. The Government will designate shelf locations and item allocations with labels and will post new or updated labels as required. The Contractor shall inform the Store Director when a shelf label is missing or illegible; when no shelf space has been allocated for a line item; or when changes to shelf allocations are required to accommodate new products or as the result of increased/decreased sales. The Contractor shall not reduce or exceed the allocated space identified for each line item unless authorized by the Store Director. Periodically, the Store Director may advise the Contractor of changes in item allocations or locations.

4.3.3.2.1.1. Half Cases/Half Cases Remaining. The Contractor shall stock items to the nearest full case, except for those items that the Store Director has specifically identified to be stocked in half cases because the shelf allocation for these items, even when completely empty, will not hold a full case. Stocking to the nearest half case means that a Contractor shall stock a half case only if the Contractor can stock the entire half case; e.g., 12 of 24, 24 of 48, etc., in the shelf space available. The Government will record a case stocked each time the Contractor stocks the first half of these cases, but will not record any stocking effort when the Contractor stocks the remaining half of these cases.

4.3.3.2.1.2. Overwrite cases. Overwrite cases are defined as cases that have been ordered from FDS distributors for replenishment stocking, and that the Contractor has moved to the sales floor to stock; but which the Contractor cannot stock in shelf space available in item allocations

4.3.3.2.1.3. Cases-Not-Stocked. Cases-not-stocked are defined as cases that the Contractor could have stocked in shelf space available in item allocations; but which the Contractor did not stock.

4.3.3.2.1.4. Counting Cases. The QAE and the Contractor shall mutually agree upon procedures under which the Government will count overwrite cases and cases-not-stocked. During each night stocking shift, and as stocking occurs during day operations, the Government and Contractor shall agree upon, and the Government will record in writing, the number of overwrite cases, cases-not-stocked, and cases stocked (including half cases as described in 4.3.3.2.1.1.). The Government will not count half-cases-remaining as overwrite cases or as cases-not-stocked. Regarding overwrite cases, also see 4.3.3.16.1.2.1. The QAE shall forward these counts to the Contracting Officer as part of monthly surveillance documentation.

4.3.3.2.1.5. Disposition of Half-Cases-Remaining, Overwrite Cases, and Cases-Not-Stocked. The Contractor shall place half-cases-remaining and overwrite cases in an “overwrite area” designated by the Store Director. The Contractor shall organize these cases by sales floor aisle/section on carts or pallets, as determined by the Store Director. The Contractor shall straighten merchandise in this area as necessary to maintain a neat appearance, to preclude safety hazards, and to facilitate preparation of shelf stock replenishment orders from FDS distributors. The Contractor shall identify and select for stocking, items from the overwrite area during day and night stocking operations, as necessary to replenish stock levels on the sales floor.