Past_Performance_Survey_-Cherry_Point_Commissary.pdf

ATTACHMENT III

DEFENSE COMMISSARY AGENCY

Cherry Point MCAS Commissary Past Performance Survey

Liquid Propane Gas Delivery – HDEC05-17-Q-0005

SURVEY MUST BE RETURNED BY: March 22, 2017 Return Survey to: Barbara Desrochers, Contract Specialist at barbara.desrochers@deca.mil Email fax number: (804) 734-8009 PP 76093 (P=Pause button on fax machine)

Date________________________

Company's Name being surveyed: _____________________________________________

Your company name:__________________________ Value of Contract $_____________

Your Name:______________________________ Phone No.________________________

Type of services you received from this surveyed company__________________________

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to complete work? (Do they seem efficient; Do they deliver at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:_________________________________________________________________

2. How frequently does the company NOT show up at all for deliveries?

1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never)

Comments:______________________________________________________________

3. If a scheduled delivery was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always)

Comments:_______________________________________________________________

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4. Do the delivery drivers check in with your company personnel prior to tank fill and leave completed delivery tickets with company personnel after tank fill, prior to leaving company premises?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always)

Comments:_______________________________________________________________

5. How would you rate the company’s invoicing/billing system? (Are invoices easy to understand, complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:______________________________________________________________

6. Overall, how would you rate your experience with this company?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

7. Would you hire this company again?

1 2 3 4 5 Definitely Doubtful Maybe Probably Definitely

Not Yes Yes

Additional Comments:

Thank you very much for helping us by filling out this survey!

Questions? Barbara Desrochers, Contract Specialist, Defense Commissary Agency, Fort Lee, VA (804) 734-8000 ext 86093 or barbara.desrochers@deca.mil

Margaret Prince, Contracting Officer, Defense Commissary Agency, Fort Lee, VA (804) 734-8000, ext 48616