H9821018R00240001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide answ ers in response to vendor questions. Please see the summary of changes for additional information.

In Block 11 -- the date of proposal submissions *IS NOT* extended.

1. CONTRACT ID CODE PAGE OF PAGES

Y 1 12

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 15-Aug-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X H9821018R0024

X 9B. DATED (SEE ITEM 11)

03-Aug-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

15-Aug-2018

CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 06J25-01

ALEXANDRIA VA 22350-4000

H98210 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

H9821018R0024

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

DEFENSE PERSONNEL AND FAMILY SUPPORT CENTER (DPFSC), Full-Time Support Services—Solicitation H9821018R0024

Questions and Answers

Q1. Is there a page limit for the Technical Proposal?

A1: Yes. Please refer to Volume II of the Instructions to Offerors. The total page count for this volume shall not exceed 40 single-sided pages, inclusive of any table of contents, appendices, attachments, etc.

Q2. Is this a new requirement?

A2: No.

Q3. Is there an incumbent for this opportunity?

A3: Yes. The incumbent is Interactive Government Holdings, Inc.

Q4. If there is an incumbent, are they eligible to apply for this opportunity?

A4: Yes, IGH is eligible to propose.

Q5. Are there incumbent personnel available for retention on this contract?

A5: Yes.

Q6. What is the average number of VST/RCC/RCL personnel utilized with the past year?

A6: VST = 56/ RCC = 4/ RCL = 7 (see historical documents)

Q7. What is the value of the current contract? (Award amount)

A7: The total value of the current contract, including all exercised options is $30,203.641.28.

Q8. Is this an SCA required proposal and if so, is the contractor required to implement the Right of First Refusal?

A8: The Service Contract Act does not apply to this solicitation.

Q9. Does the incumbent contractor have a required transition out plan? Will in the incoming contractor be able to get a copy of that to streamline the phase in?

A9: The incumbent does not have the requirement to provide a transition out plan.

Q10. Is office space at all locations provided as Government Furnished Facilities, with supplies and computers?

A10: Office space is generally provided by service components. HQ ESGR furnishes supplies and computers as needed.

Q11. Paragraph 2. Proposal Submission subparagraph C. Volume III Past Performance requires the contractor to only use contracts where the contractor was a prime. We are submitting two contracts as past performance but our subcontractor is an 8(a) woman owned small business that has directly relevant and recent past performance doing this work very similar as a subcontractor at [location]. They currently have approximately [X] FTEs doing the vast majority of this PWS. Since they are not required to manage the contract, can we bid their contract as a subcontractor as past performance?

A11: Subcontractor past performance will not be reviewed.

Q12.

RFP Reference Question RFP Instructions to Offerors; Source Selection Information; B. VOLUME II – Technical Proposal (page 39 of 67)

The proposal instructions state, “Font may be Times New Roman with not less than twelve (12) pitch.”

Please confirm that no less than 10 pitch font is acceptable for text in tables and call-out boxes.

A12: Font size shall not be less than 12-pitch.

Q13.

RFP Instructions to Offerors; Source Selection Information; B. VOLUME II – Technical Proposal (page 39 of 67)

The proposal instructions state, “Font may be Times New Roman with not less than twelve (12) pitch.”

Please confirm that Arial Narrow no less than 9 pitch font is acceptable for text in graphics, as long as it is legible.

A13: Font shall be Times New Roman with not less than 12-pitch.

Q14.

RFP Instructions to Offerors (page 39 of 67)

The proposal instructions state, “2) In addition to these requirements, provide the following on the cover page of each Volume:…” Please confirm that the cover page of each Volume does not count against any page limitations associated with that Volume.

A14: See A1. The cover page of each volume does not count against page limitations.

Q15. Pages 17 and 20, Performance Work Statement Sections 4.20 and Page4.24. These sections indicate that “…some evening and weekend work may be required…thereby supporting an alternate work schedule arrangement” and that “… these duties and responsibilities may require a variety of tasks, travel, evening and weekend hours to support mission requirements.” Can the Government provide an estimate of the historical frequency of contractors working evening and weekend hours?

A15: 4.20 The contractor shall observe duty hours normally performed Monday through Friday;

however, some evening and weekend work may be required in support of ESGR and/or YRRP activities, thereby supporting an alternate work schedule arrangement (not to exceed a 40 hour work week).

ESGR VST travel outside the office is limited per the contract to five events. Historically alternate work schedule arrangements are implemented 10 to 15 days a year, normally supporting significant committee events.

YRRP/RCC travel outside the office occurs approximately one weekend a month, but is subject to Reserve Component deployment requirements. In addition, RCC travel may also be required for training and other Service-related requirements.

Q16. Page 30, Performance Work Statement Section 11, “Place of Performance.” This section indicates that “The contractor in concurrence with the COR will select desired office locations that best support ESGR program.” Please confirm whether the Offeror is expected to provide office space for ESGR staff at the Offeror’s expense or if the “desired office locations” will be furnished by the Government.

A16: Currently there are government offices identified for all contract employees and we are not anticipating a change to the current office space agreements. The vendor will not be responsible for providing work space, equipment, and supplies.

Page 30. 11.2 Coordinate with COR to identify local military commands for VST and RCC work site space at military facilities. VST and RCC are to perform duties on site at military facility.

Q17. Page 37, Instructions to Offerors, Section 2, “Proposal Submission.” Please confirm the quantity and format of the proposal delivery instructions. We understand that vendors are to submit 4 hard copies each (one original and 3 copies) of both the Technical Proposal (Volume II) and Past Performance Volume (Volume III), all bound in 3-ring binders but that only one hard copy and one CD copy of the Business and Pricing Volume (Volume I) is required. Is that correct?

A17: Correct.

Q18. Page 39, Instructions to Offerors, Section 2.a.1.C, “Proposal Submission, Volume III

– Past Performance.” Please confirm that past performance references will be accepted from both the Offeror and their teaming partners.

A18: The Government will review past performance of members to a formal teaming arrangement or joint venture. Past performance references will be evaluated for contracts performed as prime contractors only.

Q19. Page 65, Attachment E, “Historical Information. The historical table notes the matrix may not be a good indicator of future requirements. Can the Government indicate whether and how often the identified staffing locations may be subject to change over the life of the contract? Or are the locations expected to remain static throughout the life of the contract?

A19: Locations are expected to remain static during the life of the contract. During the previous three years of the current contract, four individual VST offices were changed through coordination with the COR, State Chair, and contractor. RCC and RCL remained in their current locations.

Q20. RFP Reference: In Section 10.0 Government Furnished Property/Equipment/Information (GFP/GFE/GFI) the government states that they will not provide any of this information by indicating N/A. However in Section 11.1 the government states “The contractor in concurrence with the COR will select desired office locations that best support ESGR program."; 11.2 the government states the contractor should “ Coordinate with COR to identify local military commands for VST and RCC work site space at Military facilities. VST and RCC are to perform duties on site at military facility.”; and 11.3 the government states that “Telework is authorized on a case-by-case basis." Question: Is it the governments intention that the contract acquire it’s own space at the various military sites or is it the governments intention to provide the space as

GFP?

A20: See A19 and A10.

Q21. Are there incumbents for this effort?

A21: See A3.

Q22. On pages 65 and 67 historical support is summarized in the last column total, are those full time positions or part time?

A22: All positions are full time.

Q23. Ref 4.23.3: Does the government have specific performance goals for the YRRP and ESGR programs that the contractor should address? If not, does the government want the contractor to design an evaluation plan for the YRRP and ESGR programs?

A23: Adherence to the requirements of the performance work statement addresses the specific performance goals.

Q24. Ref 4.24: Based on the description of RCCs responsibilities outlined in section 4.24 the “primary focus is providing subject matter expertise and direct support of YRRP and ESGR programs at the RC HQs”. However, subsequent references to survey work are in regards to the YRRP programs only. Does the government expect surveys to be a component of the RCCs work concerning ESGR programs?

A24: Currently ESGR do not require surveys.

Q25. Ref 4.24.2: Does DPFSC’s web based scheduling tool (Joint Services Support (JSS)/EventPLUS) collect data on participation of service members, their family members, and/or their employers in YRRP and/or ESGR events? If so, will this data be available to serve as the sample frame for surveys designed to obtain feedback on the YRRP and/or ESGR programs?

A25: Yes, the system does collect information on service members, their family members, and/or their employers registering for/attending YRRP and/or ESGR events. Once events are complete, survey information is available to the organization coordinating the events and higher headquarters offices. The contractor will not be responsible for creating surveys. The contractor may be involved in making recommendations for program improvement as it relates to survey data and their implementation.

Q26. Ref 4.24 and 4.24.7: Will the survey instruments need to be designed by the contractor or are they government furnished? How often will data collection and reports be needed, such as annually, quarterly, or monthly?

A26: Survey instruments, including the surveys themselves, will be government furnished.

Contractor will be required to submit quarterly data reports to the government or as directed.

Q27. Ref 4.24.7: Does the government have an expectation about how survey data will be collected by RCCs or the mode(s) of data collection (such as live polling, web survey, phone survey, etc.)?

A27: Contractor will assist survey data collection activities conducted through EventPLUS tools and applications, including live polling and web and paper based surveys.

Q28.

Section Pg. Question

Instructions to Offerors 2.B Volume II Technical Proposal

39 Can the Government confirm that cover page, table of contents are included in the 40 page limit for the Technical Proposal?

A28: See A1 and A14.

Q29.

Instructions to Offerors 2.B Volume II Technical Proposal

39 Can the Offeror use 10pt font size for Tables, Graphics, Arts?

A29: See A13.

Q30.

Instructions to Offerors, Attachment A:

Evaluation Factors, Section 3.1.3 and 3.1.3.1

50,51 Can the government please clarify the expectation of whether names are required for all 70+ personnel in the staffing table?

The source of the confusion comes from two statements:

3.1.3 says, "...skill level of the proposed personnel..(emphasis added)". 3.1.3.1 says…"The Government will evaluate the Offeror’s proposed staffing plan and focus on the experience the selected personnel have in supporting the ESGR and YRRP programs." These two statements seem to suggest the government wants 70+ actual names of incumbent personnel. Can you please clarify?

A30: In accordance with the staffing requirements within the performance work statement.

4.2 Provide the Contracting Officer’s Representative (COR) and applicable State Chair a list of personnel selected for the VST, RCC, and RCL positions and updates the list as changes occur.

The contractor shall ensure that a key individual that is aware of all the programs and the point of contact to COR is hired on start date of contract and provide a staffing plan to ensure that the contractor can meet the stated requirements. The contractor shall ensure that 100% of RCC’s are hired within 21 days of contract award and 100% of the VST’s and RCL’s within 30 days of contract award.

Q31.

Instructions to Offerors, Attachment A:

Evaluation Factors, Section 3.1.3 and 3.1.3.2

50,51 Will the government please remove the requirement for the staffing plan to list 70+ positions of actual individuals and instead require staffing plan with the following requirements:

3.1.3 The proposal shall demonstrate how the offeror’s

staffing plan supports their technical approach by providing labor categories, experience and skill level of proposed personnel, labor hours, and a crosswalk to the PWS requirements.

3.1.3.1. The Government will evaluate the Offeror’s

proposed staffing plan and focus on the experience the selected proposed key personnel have in supporting the ESGR and YRRP programs.

A31: See A30.

Q32. 4.27.2 Phase-In. “In order to ensure a smooth phase-in. . . Within the phase-in period the Contractor shall have completed and successfully have a Key Person that is managing the contract. . .

Q. Are there specific requirements for the Key Person noted in para 4.27.2, above?

A32: Within the phase-in period the Contractor shall have completed and successfully have a Key Person that is managing the contract, the contractor shall ensure that 50% of VST’s and RCC’s have been hired and issued a Common Access Card (CAC) and ready status to work. This person must have the ability to effectively manage the program and ensure the workforce is able to perform the duties of the PWS.

Q33. 4.22Coordinate and provide logistic support for all training events to include the following: hotel lodging; main conference and break out rooms with professional seating and note taking table space for each attendee; adjacent space for complete marketing fulfillment display; complete audio-visual package; student workbooks; printing services;

and, internet services as needed. YRRP/RCCs shall assist with registration, in-processing, data collection, technology requirements for analytics and reporting. Contractors are not responsible for booking hotels on behalf of the Government.

Q. Are all of the potential costs (displays, printing, etc.) noted in para 4.22 provided by the government?

A33: Yes.

Q34. Other than those noted above, are there any additional ODCs contractors need to be aware of?

A34: No.

Q35. 4.3 The VST and RCC will receive face-to face training in support of their program within 45 days of their start date. The training material will ensure the VST and RCC are technically proficient in utilization of systems (Member Management System (MMS), EventPLUS, Defense Travel System (DTS)), knowledge of programs to include background on the ESGR and YRRP programs and current initiatives that these programs are pursuing. In addition (budget permitting) the contractor shall provide additional annual training to reinforce the DPFSC program requirements, provide updates, changes, and improve support staff performance.

Will the Government provide content for the face-to-face training? Can the Government please provide screenshots of the MMS, EventPLUS database?

A35: Upon award of the contract, the government will provide access to existing training materials for the contractors use. The requirement to provide effective training for their workforce is the responsibility of the contractor.

Q36. 4.7 Coordinate for all contract staff to have CAC enabled work computer connectivity that includes having a military email (.mil) account. Under no circumstances will a contractor use a personal computer or personal email account for the duties in performance of this contract.

Will the Government issue the computer?

A36: See A10.

Q37. 4.3 Additionally, the Contractor will ensure the VSTs will coordinate with the respective property book holder and obtain a hand receipt their equipment.

What equipment will be provided on the hand receipt?

A37: All issued equipment.

Q38. 4.15 Coordinate with local military commands for VST and RCC work site space at military facilities. VST and RCC are to perform duties on site at military facility.

Are these positions at the JFHQ location in most States? If not, how will the contractor communicate the location to a new hire without knowing where the Military position will be located when the contract is awarded?

A38: Current office location can be found on ESGR.mil state pages.

Q39. 4.17 Coordinate and ensure all equipment purchased with ESGR/YRRP funds on respective property book and properly hand receipted for accountability.

A military person oversees this task when Government funds are used. Will a supply SGT or property book Officer provide the hand receipt to a contractor? Please clarify.

A39: Yes.

Q40: 4.23.21. Identify one VST as the regional lead in each of the four ESGR regions. The Regional Lead will perform as an information hub to communicate known deliverables, deadlines and best practices to the VST’s and Contractor Program Manager.

Have the four ESGR Region lead locations on the historical spreadsheet provided been successful?

A40: Region Leads for ESGR will be within the four established ESGR regions.

Q41. 4.23.22. Ensure that all equipment purchased with ESGR funds are placed on respective property book and properly hand receipted for accountability.

See 4.3 and 4.17 - Does a military person oversee this task when Government funds are used? Will a supply SGT or property book Officer provide the hand receipt to a contractor? Please clarify. What equipment will be provided on the hand receipt?

A41: See A37.

Q42. 5.2. Contractor monthly status report to COR. The report will contain status of new hires, resignations, absences, scheduled vacations, travel reconciliation; to include projected travel, and significant activities related to ESGR or YRRP.

Is there a date the report is due to the COR monthly? The chart shows the 10th working day, but 5.2.1.2 has some of the same content due on the 6th business day.

A42: 5.2. Contractor monthly status report to COR. The report will contain status of new hires, resignations, absences, scheduled vacations, travel reconciliation; to include projected travel, and significant activities related to ESGR or YRRP.

5.2.1 SUPPORT STAFF CONTACT INFORMATION. The contractor shall send an encrypted/signed email containing, a list of all support staff with their work contact information (mailing address, telephone number(s), and email addresses) to the COR, or designated representative 15, 30, and 45 days of award of contract and as changes occur.

5.2.1.1 Provide an annual report of all contract staff completion of DoD Privacy Act Training (PII), DoD IA, Cyber Awareness Training, and DoD Ethics Training.

5.2.1.2 YRRP REPORTS. Provide a monthly consolidated report by the 6th business day to the COR, or designated representative, that details significant activities/meetings that occurred, program manager observations, good news stories, and goals/plans for the next month.

Q43. 5.2.1.2 YRRP REPORTS. Provide a monthly consolidated report by the 6th business day to the COR, or designated representative, that details significant activities/meetings that occurred, program manager observations, good news stories, and goals/plans for the next month.

Is this the same requirement as the 5.2 status report?

A43: See A42.

Q44. 7.2 Approved travel for VST is limited to: an annual Executive Committee Meeting, Annual Planning and Awards Meeting, annual Volunteer Training and two outreach events at the State Chair discretion. All travel requires approval by the contractor PM and

COR.

7.3.2 Program Manager and Contractor Staff will coordinate required travel and approval from COR.

Is there a timeframe in which travel has to be approved by the COR?

A44: No as long as travel approval is before the travel occurs.

Q45. 10.0 Government Furnished Property/Equipment /Information (GFP/GFE/GFI) N/A

This appears to contradict the need for the hand receipt. What equipment will be hand receipted to the contractor?

A45: See A37.

Q46. 11.0 Place of Performance

11.1 The contractor in concurrence with the COR will select desired office locations that best support ESGR program.

11.2 Coordinate with COR to identify local military commands for VST and RCC work site space at military facilities. VST and RCC are to perform duties on site at military facility.

Does Military Leadership/Command have input to selection of work site within their State or Territory/Base/Installation?

A46: The COR coordinates with leadership prior to any change.

Q47. General – What are the specific education requirements and years of experience for the LCATs named in the RFP?

A47: There is no requirement for an LCAT in the PWS.

Q48. General -- Will the PM be located offsite or at a Government location?

A48: The PM shall be located at a contractor designated facility, not in a Government Facility.

Q49. B. VOLUME II – Technical Proposal: Offerors shall submit one (1) original and three

(3) hardcopies of this volume, which shall include, and separately address items B (i-ii) below. The total page count for this volume shall not exceed 40 single-sided pages, inclusive of any table of contents, appendices, attachments, etc. The Government will only review up to the 40th page of this volume, therefore, any pages beyond will not be evaluated. Margins shall not be less than ½ inch and shall not exceed 8.5 x 11 page size. Font may be Times New Roman with not less than twelve (12) pitch.

Are tables and graphics required to be in Times New Roman with a 12-pitch font?

A49: Yes. See A13.

Q50. C. Volume II I– Past Performance

Past Performance References – Offerors shall submit no more than three (3) relevant and recent Past Performance references utilizing the Past Performance Relevancy Questionnaire (PPRQ) at Attachment B of this solicitation. Each PPRQ shall include no more than one contract per reference. If an Offeror submits more than one contract for each reference, only the first contract listed will be reviewed by the Government. All references shall address current projects or those completed within the last five (5) years from the issuance of the RFP date by the Offeror as a prime contractor.

Is the Government seeking contract references for the Prime and the Subcontractors?

A50: See A11.

Q51. Employees are required to be US Citizens- is dual citizenship acceptable?

A51: All contractors must have the qualification to receive a common access card.

Q52. What is the duration of face to face training?

A52: Whatever time is necessary to be technically proficient in the utilization of the required systems and full understanding of the appropriate program.

(End of Summary of Changes)