Attachment_1_PWS_190729.pdf

PERFORMANCE WORK STATEMENT (PWS)

Naval Special Warfare (NSW) Communications Workshops

1. BACKGROUND

1.1. The Naval Special Warfare Command (NSWC) has a requirement for Communications Workshops to provide its members with a common framework to speak and write clear, concise, compelling messages that prompt effective action and organizational efficiency.

2. OBJECTIVES

2.1 Establish a five (5) year Indefinite Delivery, Indefinite Quantity (IDIQ) contract for Communications Workshops.

3. SCOPE

3.1. The Contractor shall provide the personnel, management, curriculum, instructional materials, and dynamic delivery, coaching, and mentoring to enable NSW members to communicate effectively, both verbally and in writing.

3.2. The Contractor’s classroom workshops and supplemental online modules shall prepare participants to become more effective communicators, as described below.

4. REQUIREMENTS

4.1. General Requirements: The Contractor’s workshop shall provide a framework that enables students to conduct effective and efficient communications using unique written and verbal platforms, including but not limited to Secure Video Teleconferences (SVTCs), After Action Reports (AARs), Lessons Learned (LL), Capability/Limitations (CAP/LIM) briefs, Course of Action (COA) Briefs, Mission Needs Statements, Concept of Operations (CONOPS), etc.) throughout the NSW organization. Workshops shall be taught in‐person and accommodate 10‐20 students, at various locations as outlined in section 12 below and as specified at the task order level.

4.2. Shall be 2 consecutive days in length, 0800‐1630 per day.

4.3. Specific Requirements/Learning Objectives: The framework presented in the workshop shall include an approach which support the following learning objectives:

4.3.1. Preparation tool(s) that force students to present their ideas and messages systematically to ensure brevity and clarity.

4.3.2. Mnemonic and visual aid(s) that reinforce concise communications skills.

4.3.3. Worksheet(s) that help students to identify a central point and link their introduction, body and conclusion to a focal thesis or idea.

4.3.4. Exercise(s) that show students how to use stories to make their idea, main point or objective stick with the audience.

4.3.5. Statistical data that makes the students understand why in today’s information saturated and multi‐tasking society brevity is critical to an organizations success.

4.3.6. Reference handout(s) that show students how to write concise, brief and well‐structured documents that don’t waste the reader’s time.

4.3.7. Exercise(s) that show student’s how to fill the gap between a presenter’s speed of speech and a listener’s vastly faster ability to absorb information.

4.3.8. Exercise(s) that ensure students provide enough relevant information without overwhelming a knowledgeable audience with too much information.

4.3.9. Exercise(s) that force students to listen carefully to comments by the audience as a means to gauge whether they need to provide more or less information or spend more/less time on particular portions of their presentation.

4.3.10. Tool(s) and/or exercise(s) that help students develop visual aids and/or handouts that concisely make difficult concepts or complex information easily digestible or briefly absorbed and retained.

4.3.11. Exercise(s) that force students to understand how powerful explaining why or what’s in it for the audience will help with comprehension, attention, relevancy and retention.

4.3.12. Exercise(s) that teach the student why and how to do audience comprehension checks.

4.3.13. Exercise(s) that make the student understand the power of comprehension, attention and retention.

4.3.14. Handout(s) and/or other reading material(s) that reiterates the above learning objectives.

4.3.15. Website material(s) that supplement/reinforce the above learning objectives.

4.4. Instructor Requirements/Qualifications

4.4.1. Instructor(s) staff shall have a minimum of 2 years’ experience applying the above techniques to produce concise or brief presentations or documents for use within the Department of Defense (DoD). Examples include AARs, LL, CAP/LIM briefs, COA Briefs, Mission Needs Statements, CONOPS, etc., that are powerful, effective, and brief, in order to increase organizational efficiency.

4.4.2. Instructor staff shall have a minimum of 2 years’ experience teaching the above learning objectives to members of the DoD.

4.5 The Contractor shall offer online, self‐paced modules to supplement and reinforce workshop concepts. Online course materials should be available to students outside the classroom, using either smart phones or personal computers, so students can download exercises or material for review during the course (i.e. homework), as well as ready reference to course material for future reference after course completion.

4.6 The Contractor shall provide each participant attending a workshop all instructional materials, including workbooks and other consumables.

4.7 Upon completion of each course, the Contractor shall provide the COR:

4.7.1 A completed Course Evaluation for each student assessing the performance of the class offering no later than 5 business days after course completion.

4.7.2 A final Class Roster, documenting student attendance no later than 5 business days after course completion.

4.7.3 An After‐Action Report (AAR), stating the Class Date and Time, Location, Assessment of Student

Achievement of Learning Objectives, Lessons Learned, and Recommendations for Improvement/Follow‐up no later than 5 business days after course completion.

4.7.4 The Contractor shall provide each student a Training Certificate, documenting course completion no later than the last day of course completion.

4.7.5 The Contractor shall review, at least annually by 30 September, the curricula, After‐Action Reports (AARs), Student Evaluations, and Performance Checklists, to ensure the class content, delivery, and outcomes remain viable. The Contractor shall provide recommendations to the Government to improve the curriculum and/or delivery to ensure its relevance and effectiveness. The Government will provide their feedback and any additional recommendations for curriculum changes. Changes to curriculum shall be approved by the COR prior to implementation.

5 DELIVERABLES

Description Number SOO Ref. Delivery Date Attendance Roster 0001 4.7.2 NLT 5 business days after course completion Students’ Course Evaluations 0002 4.7.1 NLT 5 business days after course completion Students’ Training Certificate 0003 4.7.4 NLT the last day of course completion After‐Action Report (AAR) 0004 4.7.3 NLT 5 business days after course completion Recommendations for Curriculum Revisions

0005 4.7.5 NLT 5 business days of the last day of the Fiscal Year (30 September).

Contract Manpower Reporting 0006 6.0 Annually NLT 30 September.

6 CONTRACTOR MANPOWER REPORTING

6.1 The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for NSW via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil.

7 CONTRACTOR TRAVEL

7.1 Any required travel shall be included within the firm fixed price of the workshop for each location. A separate travel CLIN will not be included.

8 ADMINISTRATIVE AND PHYSICAL SECURITY

8.1 The Contractor shall keep all class instruction, materials, and discussions at the unclassified level.

8.2 The Contractor shall not release any information about this contract to anyone outside its organization.

8.3 The Contractor shall establish safeguards to ensure the confidentiality and integrity of

Government data and Personally Identifiable Information (PII).

8.4 All Contractor personnel must be eligible to obtain personal and vehicle access to military installations.

9 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND INFORMATION (GFP, GFE, GFI)

9.1 For each iteration, the Government will furnish an on‐base classroom, tables, chairs, internet access, projector, screen, white board, flip charts, markers, and erasers.

9.2 The Government will provide the Contractor an Initial Student Roster on the first day of each class iteration.

10 QUALITY CONTROL

10.1 The Contractor shall build and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this PWS. The QCP shall, at a minimum, provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints; and improving the quality of instructional services over the life of the contract.

11 QUALITY ASSURANCE

11.1 The Government reserves the right to perform inspections and surveillance to evaluate the

Contractor’s compliance to the contract terms and performance of the requirements in the PWS.

The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

11.2 Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the Contracting Officer will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The Contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the Contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

12 PERIOD/PLACE OF PERFORMANCE

12.1 NSW will schedule workshops to be conducted on Government installations throughout the FY to meet its units’ operational requirements as identified at the task order level. Anticipated seminar locations are as follows:

12.1.1 Coronado, CA

12.1.2 Norfolk & Virginia Beach, VA

12.1.3 Stennis, MS

12.1.4 Pearl City, HI

12.2 Additional locations may be required. In the event additional training locations are required, they will be included in the contract via contract modification.

12.3 Contract will have a 5 year ordering period. The Government will order classes no later than 30 days prior to class offering; exceptions to this will be handled on a case by case basis.

13. PERFORMANCE REQUIREMENTS SUMMARY

13.1 The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance level of each featured objective briefly describes the minimum acceptable levels of service required for each element. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Method of Surveillance

PRS # 1.

Contract Deliverables

Deliverables furnished as prescribed in the PWS

>98% of deliverables submitted timely and without rework required.

COR

Observation, Customer feedback.

PRS # 2 Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance

All performance elements rated Satisfactory (or higher).

COR

Observation, Customer feedback.

PRS # 3

Invoicing

Invoices delivered in a timely fashion.

Accuracy of invoices evaluated and no defects allowed. Errors in invoices will be grounds for the Government to return to vendor for re‐processing.

>95% ‐ of invoices submitted timely and accurately.

Review & Acceptance of the Invoice