MAS - Maximus Federal Services, Inc. - GS35F685GA

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule (MAS) FSC Group: Information Technology; IT Services Subcategory, IT Solutions Subcategory

FSC Classes/Product Codes: DA01, DB10

Contract number: GS-35F-685GA Period Covered by Contract: September 18, 2017 through September 17, 2027

Pricelist current as of Modification #PS-0042 Effective September 9, 2025

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Maximus Federal Services, Inc.

1600 Tysons Blvd STE 300 McLean, VA 22102-4894

Tel: (703) 712-4000 Fax: (703) 712-4010 http://www.maximus.com/

Contract Administration: Teresa Allen Phone: 703-638-3485

Email: IDIQPMO@maximus.com

Business size: Large

Prices Shown Herein are Net (discount deducted) https://www.gsa.gov/schedules http://www.maximus.com/ mailto:IDIQPMO@maximus.com

Multiple Award Schedule Contract No. GS-35F-685GA

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN SIN Description 561422 Automated Contact Center Solutions (ACCS) 54151S Information Technology Professional Services 54151HEAL Health Information Technology Services 518210C Cloud Computing and Cloud Related IT Professional Services ANCILLARY Ancillary Supplies and Services OLM Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. Not Applicable

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

Please refer to all labor category descriptions, starting on page 10.

2. Maximum order:

Special Item No. 561422 -- $500,000 Special Item No. 54151S -- $500,000 Special Item No. 54151HEAL -- $500,000 Special Item No. 518210C -- $500,000 Special Item No. ANCILLARY -- $250,000 Special Item No. OLM -- $250,000

*Ordering activities may request a price reduction at any time before placing an order, establishing a BPA, or in conjunction with the annual BPA review. However, the ordering activity shall seek a price reduction when the order or BPA exceeds the simplified acquisition threshold. Schedule contractors are not required to pass on to all schedule users a price reduction extended only to an individual ordering activity for a specific order or

BPA.

3. Minimum order: $100.00

4. Geographic coverage (delivery area): Domestic delivery - delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories.

5. Point(s) of production (city, county, and State or foreign country): Same as company address.

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted.)

7. Quantity discounts: Additional 1% for task orders of $300,000 or more

8. Prompt payment terms: Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions: 0%; Net 30 days

9. Foreign items (list items by country of origin): Not Applicable

CUSTOMER INFORMATION

10a. Time of delivery: As Negotiated with the Ordering Agency.

10b. Expedited Delivery: The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery: As Negotiated with the Ordering Agency.

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: None

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery: Agencies can contact the Contractor’s representative to affect a faster delivery.

11. F.O.B. point(s): Destination

12a. Ordering address.

For mailed orders, please submit to: Maximus Federal Services, Inc.

Attn: Schedules Manager

McLean, VA 22102-4894

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

For mailed payments, please submit to: Maximus Federal Services, Inc.

Attn: Accounts Receivable

McLean, VA 22102-4894

14. Warranty provision: None

15. Export packing charges, if applicable: Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable

17. Terms and conditions of installation (if applicable): Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable

18b. Terms and conditions for any other services (if applicable): Not Applicable

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/: Not Applicable

23. Unique Entity Identifier (UEI) number: TREKW6J3QSF5

24. Notification regarding registration in System for Award Management (SAM) database: Maximus Federal Services, Inc. is registered in SAM and the registration is current. CAGE code: 8AMZ8.

https://www.section508.gov/

561422 -- Automated Contact Center Solutions (ACCS) - ACCS is defined as any combination of products, equipment, software and/or services that are required to establish and maintain contact center capabilities managed by the contractor for an agency. These include a wide range of automated and attended managed solutions that allow agencies to respond to inquiries from the public. Permissible offerings under this SIN may include any technologies or services required to deliver and support ACCS to agencies, including but not limited to: Technology: Automated services to include but not limited to Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc. NOTE: Subject to Cooperative Purchasing

54151S -- Information Technology Professional Services: IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing. NOTE: Subject to Cooperative Purchasing

54151HEAL -- Health Information Technology Services: Includes a wide range of Health IT services to include connected health, electronic health records, health information exchanges, health analytics, personal health information management, innovative Health IT solutions, health informatics, emerging Health IT research, and other Health IT services. NOTE: Subject to Cooperative Purchasing

518210C -- Cloud and Cloud-Related IT Professional Services: Includes commercially available cloud computing services such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) and emerging cloud computing services, to include cloud based artificial intelligence/machine learning. IT professional services that are focused on providing the types of services that support the Government's adoption of, migration to, or governance/management of cloud computing. Specific cloud related IT professional labor categories and/or fixed-price professional services solutions that support activities associated with assessing cloud solutions, refactoring workloads for cloud solutions, migrating legacy or other systems to cloud solutions, providing management/governance of cloud solutions, DevOps, developing cloud native applications, or other cloud oriented activities are within scope of this SIN. NOTE: Subject to Cooperative Purchasing

ANCILLARY --- Ancillary Supplies and Services - Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to compliment a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule. NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

OLM -- Order-Level Materials (OLM): OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level. NOTE: Subject to Cooperative Purchasing

SIN DESCRIPTIONS

1) Organizational Conflicts of Interest

a) Definitions.

"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

"Contractor and its affiliates" and "Contractor or its affiliates" refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An "Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor's or its affiliates' objectivity in performing contract work.

b) To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508

2) Services Performed

a) All services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

b) The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

c) The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

3) Travel. Any Contractor travel required in the performance of services must comply with the Pub. L.

99-234 and FAR Part 31.205-46, as applicable, in effect on the date(s) the travel is performed.

Established Federal Government per diem rates will apply to all Contractor travel.

4) Warranty

a) Unless otherwise specified in this contract, the Contractor's standard commercial warranty as stated in the contract's commercial pricelist will apply to this contract.

b) The Contractor's commercial guarantee/warranty shall be included in the Commercial Supplier Agreement to include Enterprise User License Agreements or Terms of Service (TOS) agreements, if applicable.

c) Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

Regulation Number Regulation Title/Comments

52.222-46 EVALUATION OF COMPENSATION FOR PROFESSIONAL EMPLOYEES (FEB 1993)

52.222-48 EXEMPTION FROM APPLICATION OF THE SERVICE CONTRACT LABOR STANDARDS TO CONTRACTS FOR

MAINTENANCE, CALIBRATION, OR REPAIR OF CERTAIN EQUIPMENT CERTIFICATION (MAY 2014)

52.223-19 COMPLIANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS (MAY 2011)

TERMS AND CONDITIONS FOR ALL IT

CONTRACTORS

52.223-2 AFFIRMATIVE PROCUREMENT OF BIOBASED PRODUCTS UNDER SERVICE AND CONSTRUCTION CONTRACTS (SEP 2013)

52.229-1 STATE AND LOCAL TAXES (APR 1984)

52.222-62 PAID SICK LEAVE UNDER EXECUTIVE ORDER 13706 (JAN 2017)

52.223-13 ACQUISITION OF EPEAT - REGISTERED IMAGING EQUIPMENT (JUN 2014)

52.223-14 ACQUISITION OF EPEAT® - REGISTERED TELEVISIONS (JUN 2014)

52.223-16 ACQUISITION OF EPEAT® - REGISTERED PERSONAL COMPUTER PRODUCTS (OCT 2015) 552.238-115 SPECIAL ORDERING PROCEDURES FOR THE ACQUISITION OF ORDER-LEVEL MATERIALS (MAY 2019)

552.238-107 TRAFFIC RELEASE (SUPPLIES) (MAY 2019)

552.238-73 IDENTIFICATION OF ELECTRONIC OFFICE EQUIPMENT PROVIDING ACCESSIBILITY FOR THE HANDICAPPED (MAY 2019)

552.238-86 DELIVERY SCHEDULE (MAY 2019)

552.238-89 DELIVERIES TO THE U.S. POSTAL SERVICE (MAY 2019)

552.238-90 CHARACTERISTICS OF ELECTRIC CURRENT (MAY 2019)

552.238-91 MARKING AND DOCUMENTATION REQUIREMENTS FOR SHIPPING (MAY 2019)

552.238-92 VENDOR MANAGED INVENTORY (VMI) PROGRAM (MAY 2019)

552.238-93 ORDER ACKNOWLEDGMENT (MAY 2019)

552.238-94 ACCELERATED DELIVERY REQUIREMENTS (MAY 2019)

Automated services include, but not limited to Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Service, etc.).

IT Professional Services are included in this SIN.

Ancillary supplies and/or services shall neither be the primary purpose, nor the preponderance of the work ordered but be an integral part of the total solution offered.

a.) Transition of Contact Center Services i.) The time period required to transition from an ordering activity’s existing contact center solution and requirements to new requirements (as defined in the task order) and shall be in accordance with the ordering activity's task order.

ii.) Transition shall begin at Notice-To-Proceed and continue for a period as specified in the task order. During the transition period, the Contractor shall work with the ordering activity to develop a sound project implementation plan and to perform all preparatory work to establish one or more fully functional multi-channel contact centers in support of the task.

iii.) The Government will transfer business and procedural data, including appropriate training material, to the Contractor, and work with the Contractor to establish appropriate system feeds.

iv.) The transition period will provide the Contractor with the opportunity to prepare and staff its contact center; develop the support of the knowledge base and scripts for automated response in support of the project; establish a fully functional contact center to handle the expected work volume; and complete all transition related activities to migrate the service to the new center.

v.) Based on the Contractor's ability and expert advice on transitioning the work volume, the ordering activity reserves the right to coordinate with the Contractor to achieve a staffing plan that minimizes disruption of the existing services and seamlessly transitions the customer base and work volumes to the new center.

Specific Instructions for SIN 561422 - Automated Contact Center Solutions (ACCS)

Services offered SIN 54151HEAL shall be in accordance with the following laws and standards when applicable to the specific task orders, including but not limited to:

• Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH)

• The Health Insurance Portability and Accountability Act of 1996 (HIPAA)

• The National Institute of Standards and Technology (NIST) Federal Information Processing

Standards (FIPS) and Special Publications

• Federal Information Security Management Act (FISMA) of 2002

The work performed under this SIN shall be associated with existing SIN(s) under the contract. Ancillary supplies and/or services shall not be the primary purpose of the work ordered but be an integral part of the total solution offered. Ancillary supplies and/or services may only be ordered in conjunction with or in support of supplies or services purchased under another SIN(s). Offerors may be required to provide additional information to support a determination that their proposed ancillary supplies and/or services are commercially offered in support of one or more SIN(s).

SPECIFIC INSTRUCTIONS FOR SIN 54151HEAL

HEALTH INFORMATION TECHNOLOGY SERVICES

SPECIFIC INSTRUCTIONS FOR SIN ANCILLARY

Ancillary Supplies and Services

EDUCATION SUBSTITUTIONS, ALL LABOR CATEGORY LEVELS

Substitution Guidelines: Consistent with Maximus Federal Services, Inc’s hiring practices, some positions may allow for experience to be substituted for education and education for experience.

The table below provides Maximus Federal Services, Inc’s education/experience substitution guidelines. Experience, education, and description of duties for the service categories in the schedule are provided as a guideline to the typical background for staff to be provided under individual task orders. Education and experience may be substituted for each other. Each year of relevant experience may be substituted for 1 year of education, and vice versa. In addition, certifications, professional licenses, and vocational technical training may be substituted for experience or education with the written approval of the ordering activity.

Maximus Federal Services, Inc will review each task order opportunity to determine the best candidate available.

Degree Degree and Experience Substitution

High School Diploma High School Equivalent / GED

Associates HS + 2 years of experience

Bachelors Associates + 2 years of experience or HS + 4 years of experience

Masters

Bachelors + 2 years of experience or

Associates + 4 years of experience or

HS + 6 years of experience

Staff must meet the minimum qualifications of the labor categories as defined or qualify via the experience equivalence outlined above. Maximus Federal Services, Inc may, at our discretion, map staff that exceed the minimum associated with each labor category. Labor category qualifications set the minimum requirement necessary to qualify to perform services. The labor category qualifications do not set an education or experience ceiling.

Further, both parties recognize that, on occasion, there may be a need to waive the requirements in order to use the best individual for the task. Therefore, waivers to the education/experience requirements may be granted by either the task order contracting officer or contracting officer technical representative. If such a waiver is included in our proposal, award of said proposal shall be deemed a grant of the waiver.

Maximus Federal Services, Inc will review each task order opportunity to determine the best candidate available.

ANALYST

LABOR CATEGORY / LEVEL: ANALYST I

Description: Provides program and/or data analytical support for software, hardware and systems. Provides process knowledge, documentation management and System Development Life Cycle (SDLC) and project management support. Understands the relationships that exist among the organization's various programs and databases. Proficiency in the use of standard methods in all stages including collection, analysis and reporting.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: Associates degree in computer science or related field.

LABOR CATEGORY / LEVEL: ANALYST II

Description: Provides program and/or data analytical support for software, hardware and systems. Provides process knowledge, documentation management and System Development Life Cycle (SDLC) and project management support. Understands the relationships that exist among the organization's various programs and databases. Proficiency in the use of advanced and standard methods in all stages including collection, analysis and reporting.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science or related field

LABOR CATEGORY / LEVEL: ANALYST III

Description: Provides program and/or data analytical support for software, hardware and systems. Provides process knowledge, documentation management and System Development Life Cycle (SDLC) and project management support. Understands the relationships that exist among the organization's various programs and databases. High degree of proficiency in the use of advanced and standard methods in all stages including collection, analysis and reporting. May supervise other Analysts.

Minimum Experience: 7 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science or related field.

APPLICATION ENGINEER

LABOR CATEGORY / LEVEL: APPLICATION ENGINEER I

Description: Design, develop, and implement programs and applications. Analyzes customer needs and problems and make recommendations to the engineering team to satisfy needs and develop solutions.

Performs prototyping, application tests and code reviews. Performs debugging, testing, code improvement and re-designing tasks. Responds to customer issues, provides updated software that solves bug issues, performing installs for customers and working with the customer service team.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science, engineering, or related field.

LABOR CATEGORY / LEVEL: APPLICATION ENGINEER II

Design, develop, and implement programs and applications. Perform customer analysis to create applications that respond to customer needs and provide innovative solutions to common problems. Analyzes customer needs and problems and make recommendations to the engineering team to satisfy needs and develop solutions. Generates ideas for software products that innovate and fill gaps in the current market. Performs prototyping, application tests and code reviews. Performs debugging, testing, code improvement and re-designing tasks. Responds to customer issues, provides updated software that solves bug issues, performing installs for customers and working with the customer service team.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science, engineering, or related field.

LABOR CATEGORY / LEVEL: APPLICATION ENGINEER III

Description: Design, develop, and implement programs and applications. Perform customer analysis to create applications that respond to customer needs and provide innovative solutions to common problems.

Analyzes customer needs and problems and make recommendations to the engineering team to satisfy needs and develop solutions. Generates ideas for software products that innovate and fill gaps in the current market. Responds to customer issues, provides updated software that solves bug issues, performing installs for customers and working with the customer service team. May supervise other Application Engineers.

Minimum Experience: 7 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science, engineering, or related field.

LABOR CATEGORY / LEVEL: APPLICATION ENGINEER IV

Description: Perform customer analysis to create applications that respond to customer needs and provide innovative solutions to common problems. Analyzes customer needs and problems and make recommendations to the engineering team to satisfy needs and develop solutions. Generates ideas for software products that innovate and fill gaps in the current market. Responds to customer issues, provides updated software that solves bug issues, performing installs for customers and working with the customer service team. May supervise a team of engineers who design, develop, and implement programs and applications.

Minimum Experience: 10 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science, engineering, or related field.

ARCHITECT

LABOR CATEGORY / LEVEL: ARCHITECT I

Description: Serves as the computing expert responsible for providing technical leadership and direction in supporting the application of sound software systems engineering concepts and practices. The Architect advises, participates, and supports projects and teams in the technical analysis, design and development of large or complex mission critical systems and other enterprise computing solutions. The Architect uses experience and knowledge in software engineering tools and techniques to help clients develop agency guidance for projects in testing and evaluation, software aspects of certification, and other software engineering subjects as well as rendering direct software development assistance.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science or related field.

LABOR CATEGORY / LEVEL: ARCHITECT II

Description: Serves as the computing expert responsible for providing technical leadership and direction in supporting the application of sound software systems engineering concepts and practices. The Architect advises, participates, and supports projects and teams in the technical analysis, design and development of large or complex mission critical systems and other enterprise computing solutions. The Architect uses experience and knowledge in software engineering tools and techniques to help clients develop agency guidance for projects in testing and evaluation, software aspects of certification, and other software engineering subjects as well as rendering direct software development assistance.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science or related field.

LABOR CATEGORY / LEVEL: ARCHITECT III

Description: Serves as the computing expert responsible for providing technical leadership and direction in supporting the application of sound software systems engineering concepts and practices. The Architect advises, participates, and supports projects and teams in the technical analysis, design and development of large or complex mission critical systems and other enterprise computing solutions. The Architect uses experience and knowledge in software engineering tools and techniques to help clients develop agency guidance for projects in testing and evaluation, software aspects of certification, and other software engineering subjects as well as rendering direct software development assistance.

Minimum Experience: 7 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science or related field.

LABOR CATEGORY / LEVEL: ARCHITECT IV

Description: Serves as the computing expert responsible for providing technical leadership and direction in supporting the application of sound software systems engineering concepts and practices. The Architect advises, participates, and supports projects and teams in the technical analysis, design and development of large or complex mission critical systems and other enterprise computing solutions. The Architect uses experience and knowledge in software engineering tools and techniques to help clients develop agency guidance for projects in testing and evaluation, software aspects of certification, and other software engineering subjects as well as rendering direct software development assistance. May supervise other Architects.

Minimum Education: BA/BS degree in computer science or related field.

BIOSTATISTICIAN

LABOR CATEGORY / LEVEL: BIOSTATISTICIAN I

Description: Specializes in the application of statistics and/or computer technology to biological studies, laboratory studies, prevention research, and other selected forms of studies/research; applying the use of statistical software packages such as SAS, BMDP, SPSS, or PL/1. Experience with sample size calculations and methodologies. Knowledge of surveillance and case-control study design and analysis. Experience with a variety of different groups in various disciplines. Thorough understanding of statistical methods including, but not limited to, linear, logistic, and conditional logistic regression models, as well as survey statistics and survival analysis.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in Computer Science, Statistical Mathematics, or other related field and/or discipline.

BUSINESS ANALYST

LABOR CATEGORY / LEVEL: BUSINESS ANALYST I

Description: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Familiar with relational database concepts, and client-server concepts.

Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: BUSINESS ANALYST II

Description: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: BUSINESS ANALYST III

Description: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May supervise other Analysts.

Minimum Education: BA/BS degree related field.

LABOR CATEGORY / LEVEL: BUSINESS ANALYST IV

Description: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May supervise other Analysts.

Minimum Education: BA/BS degree related field.

BUSINESS PROCESS ANALYST

LABOR CATEGORY / LEVEL: BUSINESS PROCESS ANALYST I

Description: Assist in the application of business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Apply organization-wide information models for use in designing and building integrated, shared software and database management systems and data warehouses. Follow Information Management guiding principles, cost savings, and open system architecture objectives.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: BUSINESS PROCESS ANALYST II

Description: Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems and data warehouses. Follow Information Management guiding principles, cost savings, and open system architecture objectives.

Minimum Education: BA/BS degree in related field.

BUSINESS SUPPORT SPECIALIST

LABOR CATEGORY / LEVEL: BUSINESS SUPPORT SPECIALIST I

Description: Assist in the preparation of management plans and reports. May support budgeting, manpower and resource planning and financial reporting. Coordinate schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations, and in-process review preparation. Assists in analysis, development, and review of program administrative operating procedures. Provide administrative support specifically dedicated to the requirements of the project team. Plan and produce correspondence, reports, proposals, memos, and other documentation using a personal computer. Operate spreadsheet software such as Excel to produce finished documents. Proofread completed documents.

Perform a wide range of clerical and administrative duties including, for example, typing, filing, tracking of time records, word processing, dictation, and composition of correspondence.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: High School or High School Equivalent

LABOR CATEGORY / LEVEL: BUSINESS SUPPORT SPECIALIST II

Description: Conducts financial management and administrative activities, such as budgeting, manpower and resource planning and financial reporting. Performs evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a report and recommend solutions. Develop work breakdown structures, prepare charts, tables, graphs, and diagrams to assist in analyzing problems. Assist in the preparation of management plans and reports. Coordinate schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations, and in-process review preparation. Perform analysis, development, and review of program administrative operating procedures.

Minimum Education: Associates degree.

BUSINESS SYSTEMS SPECIALIST

LABOR CATEGORY / LEVEL: BUSINESS SYSTEMS SPECIALIST I

Description: Performs analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications. Considers the business implications of the application of technology to the current and future business environment. Provides technical support for system engineering activities.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: BUSINESS SYSTEMS SPECIALIST II

Description: Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications. Considers the business implications of the application of technology to the current and future business environment. Ability to simultaneously plan, manage, and provide technical oversight for system engineering activities.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: BUSINESS SYSTEMS SPECIALIST III

Description: Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications. Considers the business implications of the application of technology to the current and future business environment. Ability to simultaneously plan, manage, and provide technical oversight for system engineering activities. May supervise other Business System Specialists, or related technologists.

LABOR CATEGORY / LEVEL: BUSINESS SYSTEMS SPECIALIST IV

Description: Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment. Has knowledge and skills applicable to an actual Task Order proposal and so recognized in the professional community as an expert in the field. Ability to simultaneously plan, manage, and provide technical oversight for system engineering activities. May supervise a team of Business System Specialists, or related technologists.

Minimum Education: Masters degree in related field.

CLOUD

LABOR CATEGORY / LEVEL: CLOUD ARCHITECT I

Description: Designs and implements enterprise infrastructure and platforms required for cloud computing.

Analyzes system requirements and ensures that systems will be securely integrated with current applications. Has a deep understanding of system development in cloud environments, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS). Reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature.

Minimum Experience: 2 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD ARCHITECT II

Description: Under limited supervision, designs and implements enterprise infrastructure and platforms required for cloud computing. Analyzes system requirements and ensures that systems will be securely integrated with current applications. Has a deep understanding of system development in cloud environments, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS). Reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD ARCHITECT III

Description: Designs and implements enterprise infrastructure and platforms required for cloud computing.

Analyzes system requirements and ensures that systems will be securely integrated with current applications. Has a deep understanding of system development in cloud environments, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS). Reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. May supervise other Cloud Architects.

Minimum Experience: 8 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD ADMINISTRATOR I

Description: Implements and designs server, network, and software configurations for a cloud computing infrastructure and applications with a focus on DevOps principles. Monitors the performance of systems.

Familiar with standard concepts, practices, and procedures of cloud technology, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS).

Minimum Experience: 2 years of experience within the scope of the contract.

LABOR CATEGORY / LEVEL: CLOUD ADMINISTRATOR II

Description: Under limited supervision, implements and designs server, network, and software configurations for a cloud computing infrastructure and applications with a focus on DevOps principles. Monitors the performance of systems. Familiar with standard concepts, practices, and procedures of cloud technology, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS).

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD ADMINISTRATOR III

Description: Implements and designs server, network, and software configurations for a cloud computing infrastructure and applications with a focus on DevOps principles. Monitors the performance of systems.

Familiar with standard concepts, practices, and procedures of cloud technology, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS). May supervise other Cloud Administrators.

Minimum Experience: 8 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD SECURITY SPECIALIST I

Description: Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.

Minimum Experience: 2 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD SECURITY SPECIALIST II

Description: Under limited supervision, plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in related field.

LABOR CATEGORY / LEVEL: CLOUD SECURITY SPECIALIST III

Description: Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses. May supervise other Cloud Security Specialists.

Minimum Experience: 8 years of experience within the scope of the contract.

COMMUNICATIONS SPECIALIST

LABOR CATEGORY / LEVEL: COMMUNICATION SPECIALIST I

Description: Supports the development of effective outreach to engage dialogue and participation in accomplishing project objectives. Supports the development of effective correspondence, advertisements, and outreach materials to targeted populations, policymakers, and government agencies. Participate in periodic conference calls with project staff, client and planning committees. Attend necessary events and conferences to publicize project mission and purpose. Develops project materials that will educate target constituencies and be used at major project events. Keep project team apprised of new developments or emerging issues that result from contact with participating partners. Pays close attention to quality control of spelling, grammar and punctuation.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: Associates degree in a communications or related field.

LABOR CATEGORY / LEVEL: COMMUNICATION SPECIALISTS II

Description: Works with management team to develop, execute and manage comprehensive strategic communications plans. Reviews existing images, messages, strategies, plans, programs and/or "products" and communicates/delivers them through appropriate medium (e.g., print, broadcast, etc.). Prepares communication audits with recommendations, solutions for future projects and/or more successful outcomes. Manages multiple promotional/outreach and PR programs through detailed communication goals, targets and marketing messages. Reviews, revises or develops branding and promotional material and information kits to targeted populations, policymakers, and government agencies. Conducts follow-up evaluation of outreach efforts and event outcomes utilizing various resources (tracking sigma encoding, press clipping services, surveys, follow-up phone calls) to improve future outreach efforts.

Minimum Education: BA/BS degree in a communications or related field.

CONFIGURATION MANAGEMENT SPECIALIST

LABOR CATEGORY / LEVEL: CONFIGURATION MANAGEMENT SPECIALIST I

Description: Provides configuration change control. Maintains the original configuration of requirements documentation, design documentation, and related documentation. Responsible for configuration change control. Tracks all problems and changes in product documents and reports changes and current configuration. Supports audits to verify that requirements of all baselines have been met.

Minimum Experience: 0 years of experience within the scope of the contract.

Minimum Education: Associates degree in computer science related field.

LABOR CATEGORY / LEVEL: CONFIGURATION MANAGEMENT SPECIALIST II

Description: Responsible for configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents.

Tracks all problems and changes in product documents and reports changes and current configuration.

Supports audits to verify that requirements of all baselines have been met. Supports quality assurance process audits.

Minimum Experience: 4 years of experience within the scope of the contract.

Minimum Education: BA/BS degree in computer science related field.

LABOR CATEGORY / LEVEL: CONFIGURATION MANAGEMENT SPECIALIST III

Description: Analyzes changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change. Coordinates with customers and manufacturers to determine a process for change reporting. Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Responsible for configuration audits. May supervise other Configuration Management Specialists.

Minimum Education: BA/BS degree in computer science related field.

CONSULTANT

LABOR CATEGORY / LEVEL: CONSULTANT I

Description: Performs studies and reviews of management and organizational structures to evaluate performance relative to business objectives. Collects data in accordance with plans developed by others.

Verifies and analyzes data to identify trends and relationships as well as current and potential technical and management problems.