MAS - Press Ganey Associates LLC - GS10F0205R

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Professional Services

Contract Number: GS-10F-0205R

Period Covered by Contract: February 18, 2005 through February 17, 2025

Press Ganey Associates LLC 1173 Ignition DR, South Bend, Indiana 46601-2901 Phone: 312.254.8584

Fax: 574.246.4924 http://www.pressganey.com

Contract Administrator: James Bolotin E-Mail: Jim.Bolotin@pressganey.com

Price List current through Modification PS-0065, effective December 8, 2023

Business Size: Large Business

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of Awarded Special Item Numbers with appropriate cross-reference to page numbers:

SIN Recovery SIN Description 541611 541611RC Management and Financial Consulting, Acquisition and

Grants Management Support, and Business Program and Project Management Services

ANCILLARY ANCILLARY RC Ancillary Supplies and/or Services OLM OLMRC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See below.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See below.

2. Maximum Order: $1,000,000.00

3. Minimum Order: $100.00

4. Geographic Coverage (delivery Area): Worldwide delivery

5. Point of production (city, county, and state or foreign country): 1173 Ignition DR, South

Bend, Indiana 46601-2901

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: None

8. Prompt payment terms: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin): None

10a. Time of Delivery (Contractor insert number of days): To Be Determined at the Task Order

Level

10b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price list that have expedited delivery: To Be Determined at the Task Order Level

10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery is available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: To Be Determined at the Task Order Level

10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to affect a faster delivery: Contact Contractor

11. F.O.B Points: Destination

12a. Ordering Address: Same as Contractor

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: Same as Contractor

14. Warranty provision: Standard Commercial Warranty Terms & Conditions.

15. Export Packing Charges (if applicable): N/A

16. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

17. Terms and conditions of installation (if applicable): N/A

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

18b. Terms and conditions for any other services (if applicable): N/A

19. List of service and distribution points (if applicable): N/A

20. List of participating dealers (if applicable): N/A

21. Preventive maintenance (if applicable): N/A

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/. N/A

23. Unique Entity Identifier (UEI) number: PTAKRVGUJE53

24. Notification regarding registration in System of Award (SAM) database: Registered

LABOR CATEGORIES

Account Manager

Functional Responsibility The Account Manager holds the primary responsibility for client set-up and ongoing maintenance for data collection and data reporting, CIS/CRM, and PG Online. The incumbent will track response rates, minimum n, and sampling. He/She will utilize strong analytical skills to deduce sampling strategy and upload procedures from client's needs and goals with respect to use of data. He/She will collaborate with Improvement Manager to establish appropriate research services, methods, and sampling, provide leg work for service failures/recovery, and act as an effective member of a team and cross-team product group. He/She will build and maintain relationship with client.

Minimum/ General Experience Two Years of previous experience in health care or project management required. Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint is required. Position could include possible travel to clients.

Education Bachelor's degree is required with previous experience in health care or project management preferred.

Improvement Manager

This position is responsible conducting on-site training and educational sessions for clients. This person will conduct on-site training sessions, including but not limited to the topics of report interpretations and dissemination, organization information review, survey set up information, survey kick off sessions, performance improvement best practices, facilitation/feedback sessions, PG Online, collaborative action planning process and online action planning training. Training sessions will be conducted for diverse healthcare audiences, including managers, physicians, and executive leadership teams.

Minimum/ General Experience Three years of healthcare experience or applied knowledge required. Experience as a facilitator, trainer or on-site consultant or demonstrated capability considered for internal promotions.

Education Bachelor’s degree in business, healthcare or human resources related field.

Press Ganey Associates, Inc. GS-10F-0205R Page 6 312.254.8584

Data Collection – Mail Survey Processor

The responsibilities of this position include data collection from surveys for client reporting purposes. Extraction of surveys from envelopes via equipment. Separate surveys into appropriate piles for processing. Scan all surveys received. Verify all scanned data for correct markings/accuracy with rules established by CMS.

Minimum/ General Experience One year of prior experience with scanning equipment.

Education High school diploma or GED

Data Collection – Phone Survey Representative

Responsible for conducting telephone interviews with designated respondents. Programmed script is read and respondent answer data is interested by interviewer during the surveying process. Specific responsibilities include conducting telephone interviews accurately and efficiently; demonstrating a professional telephone manner, listening skills, and attention to detail.

Minimum/ General Experience One year of relevant experience, strong oral and written communication skills and year experience using personal computer.

Report Production Specialist

Generate research reports and facilitate the work associated with developing these reports. This will include the transfer and handling of data and quality checks.

Minimum/ General Experience Two years’ experience required. This person will have demonstrated leadership skill and strong communication skills. Must have the ability to work independently. Must possess good organizational skills and attention to detail. Must be familiar with standard office equipment.

Experience in SQL, DB2/2 (other operating systems, database programs and languages will be considered). Working knowledge of DOS, Windows, and SPSS is required.

Bachelor's degree.

Press Ganey Associates, Inc. GS-10F-0205R Page 7

Transcription Specialist

The primary responsibility of this position is to input written and audio comments from surveys into D-Base program. Will be responsible for maintaining acceptable rate of speed and accuracy and meet commenting performance standards.

Minimum/ General Experience One year experience in typing or data entry computer skills required. Typing speed of 50 words per minute is required. Must be able to read typed and/or handwritten text and be able to work independently. Candidate must have high attention to detail.

Education

Principal/Executive

The Principal/Executive is an expert in the proposed subject matter and firm's related offerings. Senior-most individual that provides leadership to a client project and leads a functional area and team within the firm. Sought-after industry expert. Experienced in senior executive coaching, facilitation, and strategy development. Advises client leadership on strategic plan and execution.

Minimum/ General Experience 18 years of previous experience required. Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint is required. Well-developed written and verbal communication skills, including ability to positively interact with executives, providers and staff at all levels. Strong conceptual, quantitative & qualitative analytical skills.

Education Master’s degree

Subject Matter/Functional Expert II

The Subject Matter/Functional Expert is an expert in the proposed subject matter and firm's related offerings. The individual will lead and/or deliver client projects that deliver patient/member/employee experience improvement, safety and high reliability improvement, clinical and operational improvement, among other services. Speaks on subject matter and presents at major industry events. Experienced in leading complex client projects, improvement initiatives, and training and coaching client personnel on subject matter.

Minimum/ General Experience 15 years of previous experience required. Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint is required. Well-developed written and verbal communication skills, including ability to positively interact with executives, providers and staff at all levels. Strong conceptual, quantitative & qualitative analytical skills.

Press Ganey Associates, Inc. GS-10F-0205R Page 8

Subject Matter/Functional Expert I

The Subject Matter/Functional Expert is an expert in the proposed subject matter and firm's related offerings. The individual will lead and/or deliver client projects that deliver patient/member/employee experience improvement, safety and high reliability improvement, clinical and operational improvement, among other services. Speaks on subject matter and presents at major industry events. Experienced in leading complex client projects, improvement initiatives, and training and coaching client personnel on subject matter.

Minimum/ General Experience 12 years of previous experience required. Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint is required. Well-developed written and verbal communication skills, including ability to positively interact with executives, providers and staff at all levels. Strong conceptual, quantitative & qualitative analytical skills.

Education

Project Manager

The Project Manager establishes process structure and oversees performance and communication for a client project. The Project Manager monitors execution, determines when changes in engagement steps need to occur, and provides day-to-day communication with client personnel.

Minimum/ General Experience 10 Years of previous experience required. Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint is required. Situational adaptability, strong communication skills and business acumen, ability to manage complexity. Requires strong data analytic skills. Position could include possible travel to clients.

Education

Senior Analyst

The Senior Analyst assists in project management and supports execution of project deliverables and communication with clients.

Minimum/ General Experience 5 years of previous work experience required. Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.). Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation. Position could include possible travel to clients.

Bachelor’s degree

Press Ganey Associates, Inc. GS-10F-0205R Page 9

Business/Data Analyst

The Data Analyst assists in analysis and generating insights from complex data.

Minimum/ General Experience 5 years of previous work experience required. Requires strong data analytic skills (Excel, Access, SQL, SAS, etc.). Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation. Position could include possible travel to clients.

Bachelor’s degree

SCLS Matrix

SCLS Eligible Labor Category

SCLS Equivalent Code Title Wage Determination No

Data Collection, Mail Survey Processor

01051 - Data Entry Operator I 2015-4829

Transcription Specialist 01611 - Word Processor I 2015-4829 Data Collection, Phone Survey Representative

01420 – Survey Worker 2015-4829

Service Contract Labor Standards

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

Press Ganey Associates, Inc. GS-10F-0205R Page 10

GSA LABOR RATES

SIN Labor Category

Contractor or

Customer Facility

February 18, 2023 - February 17, 2024

February 18, 2024 - February 17, 2025

541611 & Ancillary

Account Manager Both $82.89 $84.90

541611 & Ancillary

Improvement Manager Both $110.52 $113.19

541611 & Ancillary

Data Collection, Mail Survey Processor**

Contractor Site

$48.36 $49.53

541611 & Ancillary

Data Collection, Phone Survey Representative**

Contractor Site

$55.26 $56.60

541611 & Ancillary

Report Production Specialist Contractor

Site $62.16 $63.67

541611 & Ancillary

Transaction Specialist** Contractor

Site $41.44 $42.44

SIN Labor Category

Contractor or

Customer Facility

December 8, 2023 –

December 7, 2024

December 8, 2024 - February 17, 2025

541611 & Ancillary Principal/Executive Both $650.14 $665.87

541611 & Ancillary

Subject Matter/Functional Expert

II

Both $557.26 $570.74

541611 & Ancillary

Subject Matter/Functional Expert I

Both $496.89 $508.91

541611 & Ancillary Project Manager Both $417.94 $428.06

541611 & Ancillary Senior Analyst Both $278.63 $285.37

541611 & Ancillary Business/Data Analyst Both $208.98 $214.04

Press Ganey Associates, Inc. GS-10F-0205R Page 11

SERVICE INFORMATION

As part of your annual service fee, Press Ganey, the leader in health care satisfaction measurement and improvement, provides you with comprehensive services including, but not limited to:

Secure data transfer method ensuring HIPAA compliance Fast and accurate survey processing and data analyses Customizable surveys to meet your needs (i.e. custom questions, service-specific surveys, language-specific surveys, etc.) (^) Full comparative reporting as often as desired providing the minimum database requirements are met (**) (^) Benchmarking against the largest client base in the industry, and percentile rankings in up to three peer groups of your choice (**) Convenient online account housing your survey images, electronic reports and improvement guides Access to our online tool, which allows you to perform drill down analyses and create customized reports on demand (^) Access to unlimited phone consultation with a consultant specialized in servicing your account Complimentary on-site education and training sessions (**) (^) Extensive line of value-added tools and resources to assist you in your quality and performance improvement efforts (^)

**These product features are applicable to all products with the exceptions of Employee Perspectives and Physician Satisfaction.

^ These product features are applicable to all products with the exception of Dental Data Solutions

* Product specific information available below.

Press Ganey Support Pricing

Support Product

Description GSA Price

PGA-DTL Dental $4,149.52

PGA-DTL-C Dental (Comment Contract Fee) $2,283.12

PGA-UC-

FREESTD

Urgent Care $4,149.52

PGA-UC-CMC-

FREESTD

Urgent Care (Comment Contract Fee) $2,283.12

PGA-ERD ER Departments (Comment Contract Fee Included) $13,184.48

PGA-OUC OU Clinics (Comment Contract Fee Included) $13,184.48

PGA-OUC-C UC Clinics (Comment Contract Fee Included) $9,314.26

PGA-ASV-

3000-6000

AS Visits - (3,000-6,000) (Comment Contract Fee Included)

$11,251.59

PGA-ASV-

6000+

AS Visits - (6,000+) (Comment Contract Fee Included) $16,137.03

PGA-IMP-1-50-

Inpatient - 200 calls included (Contract Fee) $5,275.57

PGA-OUTPS-1-

50-200

Outpatient Services - 200 calls included (Contract Fee) $5,275.57

PGA-AMB-1-

50-200

Ambulatory Surgery - 200 calls included (Contract Fee) $5,275.57

PGA-ED-1-50-

ENG-200

Emergency Department - ENGLISH - 200 calls included (Contract Fee)

$5,275.57

PGA-ED-1-50-

SPANISH-100

Emergency Department - SPANISH - 100 calls included (Contract Fee)

$8,822.17

PGA-PI-1-50-

Pediatric Inpatient - 200 calls included (Contract Fee) $5,275.57

PGA-PED-1-50-

Pediatric Emergency Department - 200 calls included (Contract Fee)

$5,275.57

PGA-ONCD-1-

50-200

Oncology Outpatient - 200 calls included (Contract Fee) $5,275.57

PGA-REHAB-1-

50-200

Rehabilitation Outpatient - 200 calls included (Contract Fee)

$5,275.57

PGA-PPC-1-50 Price per completed calls if over included $17.38

PGA-IMP-1-50-

Inpatient (Contract Fee) $5,302.17

PGA-OUTPS-1-

50-300

Outpatient Services (Contract Fee) $5,302.17

PGA-AMB-1-

50-300

Ambulatory Surgery (Contract Fee) $5,302.17

312.254.8584 GS-10F-0205R 10

Product

Description GSA Price

PGA-PI-1-50-

Pediatric Inpatient (Contract Fee) $5,302.17

PGA-PED-1-50-

Pediatric Emergency Department (Contract Fee) $5,302.17

PGA-ONCD-1-

50-300

Oncology Outpatient (Contract Fee) $5,302.17

PGA-REHAB-1-

50-300

Rehabilitation Outpatient (Contract Fee) $5,302.17

PGA-PPC-1-50-

Price per completed calls if over included $17.38

PGA-IMP-1-50-

Inpatient (Contract Fee) $6,454.81

PGA-OUTPS-1-

50-350

Outpatient Services (Contract Fee) $6,454.81

PGA-AMB-1-

50-350

Ambulatory Surgery (Contract Fee) $6,454.81

PGA-ED-1-50-

ENG-350

Emergency Department - ENGLISH (Contract Fee) $6,454.81

PGA-ED-1-50-

SPANISH-350

Emergency Department - SPANISH (Contract Fee) $8,853.20

PGA-PI-1-50-

Pediatric Inpatient (Contract Fee) $6,454.81

PGA-PED-1-50-

Pediatric Emergency Department (Contract Fee) $6,454.81

PGA-ONCD-1-

50-350

Oncology Outpatient (Contract Fee) $6,454.81

PGA-REHAB-1-

50-350

Rehabilitation Outpatient (Contract Fee) $6,454.81

PGA-PPC-1-50-

Price per completed calls if over included $17.38

PGA-IMP-1-50-

Inpatient (Contract Fee) $8,853.20

PGA-OUTPS-1-

50-500

Outpatient Services (Contract Fee) $8,853.20

PGA-AMB-1-

50-500

Ambulatory Surgery (Contract Fee) $8,853.20

PGA-PI-1-50-

Pediatric Inpatient (Contract Fee) $8,853.20

PGA-PED-1-50-

Pediatric Emergency Department (Contract Fee) $8,853.20

PGA-ONCD-1-

50-500

Oncology Outpatient (Contract Fee) $8,853.20

PGA-REHAB-1-

50-500

Rehabilitation Outpatient (Contract Fee) $8,853.20

312.254.8584 GS-10F-0205R 11

Product

Description GSA Price

PGA-PPC-1-50-

Price per completed calls if over included $17.38

PGA-IMP-51-

100-100

Inpatient (Contract Fee) $6,423.78

PGA-OUTPS-

51-100-100

Outpatient Services (Contract Fee) $6,423.78

PGA-AMB-51-

100-100

Ambulatory Surgery (Contract Fee) $6,423.78

PGA-PI-51-100-

Pediatric Inpatient (Contract Fee) $6,423.78

PGA-PED-51-

100-100

Pediatric Emergency Department (Contract Fee) $6,423.78

PGA-ONCD-51-

100-100

Oncology Outpatient (Contract Fee) $6,423.78

PGA-REHAB-

51-100-100

Rehabilitation Outpatient (Contract Fee) $6,423.78

PGA-PPC-51-

100-100

Price per completed calls if over included $17.38

PGA-IMP-51-

100-300

Inpatient (Contract Fee) $5,302.17

PGA-OUTPS-

51-100-300

Outpatient Services (Contract Fee) $5,302.17

PGA-AMB-51-

100-300

Ambulatory Surgery (Contract Fee) $5,302.17

PGA-PI-51-100-

Pediatric Inpatient (Contract Fee) $5,302.17

PGA-PED-51-

100-300

Pediatric Emergency Department (Contract Fee) $5,302.17

PGA-ONCD-51-

100-300

Oncology Outpatient (Contract Fee) $5,302.17

PGA-REHAB-

51-100-300

Rehabilitation Outpatient (Contract Fee) $5,302.17

PGA-PPC-51-

100-300

Price per completed calls if over included $17.38

PGA-IMP-51-

100-350

Inpatient (Contract Fee) $6,454.81

PGA-OUTPS-

51-100-350

Outpatient Services (Contract Fee) $6,454.81

PGA-AMB-51-

100-350

Ambulatory Surgery (Contract Fee) $6,454.81

PGA-ED-51-

100-ENG-350

Emergency Department - ENGLISH (Contract Fee) $6,454.81

PGA-ED-51-

100-SPANISH-

Emergency Department - SPANISH (Contract Fee) $8,853.20

312.254.8584 GS-10F-0205R 12

Product

Description GSA Price

PGA-PI-51-100-

Pediatric Inpatient (Contract Fee) $6,454.81

PGA-PED-51-

100-350

Pediatric Emergency Department (Contract Fee) $6,454.81

PGA-ONCD-51-

100-350

Oncology Outpatient (Contract Fee) $6,454.81

PGA-REHAB-

51-100-350

Rehabilitation Outpatient (Contract Fee) $6,454.81

PGA-PPC-51-

100-350

Price per completed calls if over included $17.38

PGA-IMP-51-

100-500

Inpatient (Contract Fee) $8,853.20

PGA-OUTPS-

51-100-500

Outpatient Services (Contract Fee) $8,853.20

PGA-AMB-51-

100-500

Ambulatory Surgery (Contract Fee) $8,853.20

PGA-PI-51-100-

Pediatric Inpatient (Contract Fee) $8,853.20

PGA-PED-51-

100-500

Pediatric Emergency Department (Contract Fee) $8,853.20

PGA-ONCD-51-

100-500

Oncology Outpatient (Contract Fee) $8,853.20

PGA-REHAB-

51-100-500

Rehabilitation Outpatient (Contract Fee) $8,853.20

PGA-PPC-51-

100-500

Price per completed calls if over included $17.38

PGA-IMP-

100UP-100

Inpatient (Contract Fee) $8,822.17

PGA-OUTPS-

100UP-100

Outpatient Services (Contract Fee) $8,822.17

PGA-AMB-

100UP-100

Ambulatory Surgery (Contract Fee) $8,822.17

PGA-PI-100UP-

Pediatric Inpatient (Contract Fee) $8,822.17

PGA-PED-

100UP-100

Pediatric Emergency Department (Contract Fee) $8,822.17

PGA-ONCD-

100UP-100

Oncology Outpatient (Contract Fee) $8,822.17

PGA-REHAB-

100UP-100

Rehabilitation Outpatient (Contract Fee) $8,822.17

PGA-PPC-

100UP-100

Price per completed calls if over included $17.38

PGA-IMP-

100UP-300

Inpatient (Contract Fee) $5,302.17

312.254.8584 GS-10F-0205R 13

Product

Description GSA Price

PGA-OUTPS-

100UP-300

Outpatient Services (Contract Fee) $5,302.17

PGA-AMB-

100UP-300

Ambulatory Surgery (Contract Fee) $5,302.17

PGA-PI-100UP-

Pediatric Inpatient (Contract Fee) $5,302.17

PGA-PED-

100UP-300

Pediatric Emergency Department (Contract Fee) $5,302.17

PGA-ONCD-

100UP-300

Oncology Outpatient (Contract Fee) $5,302.17

PGA-REHAB-

100UP-300

Rehabilitation Outpatient (Contract Fee) $5,302.17

PGA-PPC-

100UP-300

Price per completed calls if over included $17.38

PGA-IMP-

100UP-350

Inpatient (Contract Fee) $6,454.81

PGA-OUTPS-

100UP-350

Outpatient Services (Contract Fee) $6,454.81

PGA-AMB-

100UP-350

Ambulatory Surgery (Contract Fee) $6,454.81

PGA-ED-

100UP-ENG-

Emergency Department - ENGLISH (Contract Fee) $6,454.81

PGA-ED-

100UP-

SPANISH-350

Emergency Department - SPANISH (Contract Fee) $8,853.20

PGA-PI-100UP-

Pediatric Inpatient (Contract Fee) $6,454.81

PGA-PED-

100UP-350

Pediatric Emergency Department (Contract Fee) $6,454.81

PGA-ONCD-

100UP-350

Oncology Outpatient (Contract Fee) $6,454.81

PGA-REHAB-

100UP-350

Rehabilitation Outpatient (Contract Fee) $6,454.81

PGA-PPC-

100UP-350

Price per completed calls if over included $17.38

PGA-IMP-

100UP-500

Inpatient (Contract Fee) $8,853.20

PGA-OUTPS-

100UP-500

Outpatient Services (Contract Fee) $8,853.20

PGA-AMB-

100UP-500

Ambulatory Surgery (Contract Fee) $8,853.20

PGA-PI-100UP-

Pediatric Inpatient (Contract Fee) $8,853.20

PGA-PED-

100UP-500

Pediatric Emergency Department (Contract Fee) $8,853.20

312.254.8584 GS-10F-0205R 14

Product

Description GSA Price

PGA-ONCD-

100UP-500

Oncology Outpatient (Contract Fee) $8,853.20

PGA-REHAB-

100UP-500

Rehabilitation Outpatient (Contract Fee) $8,853.20

PGA-PPC-

100UP-500

Price per completed calls if over included $17.38

PGA-UC-200 Urgent Care - Total Volume <1,500 (200 calls included) $5,275.57

PGA-UC-300 Urgent Care - Total Volume >1,500 (300 calls included) $5,302.17

PGA-UC-350 Urgent Care - Total Volume >1,500 (350 calls included) $6,454.81

PGA-UC-500 Urgent Care - Total Volume >1,500 (500 calls included) $8,853.20

PGA-DENT-

Dental - Total Volume >1,500 (300 calls included) $5,302.17

PGA-NICU-

NICU - Total Volume >1,500 (350 calls included) $6,454.81

PGA-REHABO-

Rehabilitation Outpatient <1,500 (100 calls included) $6,423.78

PGA-REHABO-

Rehabilition Outpatient >1,500 (350 calls included) $6,454.81

PGA-CUST-

Custom - Total Volume >1,500 (500 calls included) $8,853.20

PGA-PPC-

HOSPSERV

Price per completed calls if over included $17.38

PGA-AMB-200

Ambulatory Surgery <3,000 procedures per year (200 calls included) $5,275.57

PGA-AMB-100

Ambulatory Surgery 3,001 - 6,000 procedures per year (100 calls included) $6,423.78

PGA-AMB-100-

Ambulatory Surgery >6,000 procedures per year (100 calls included)

$8,822.17

PGA-PPC-

FRSTD

Price per completed calls if over included $17.38

PGA-MPD-1-

Medical Practice Department (1-10 units) $359.09

PGA-MPD-11-

Medical Practice Department (11-40 units) $314.76

PGA-MPD-41-

Medical Practice Department (41-100 units) $265.99

PGA-MPD-101-

Medical Practice Department (101-300 units) $217.23

PGA-MPD-

301+

Medical Practice Department (301+ units) $168.46

312.254.8584 GS-10F-0205R 15

Product

Description GSA Price

PGA-FRSTD-1-

MD Providers (1-100 Units) Comment Contract Fee Included

$9,314.26

PGA-FRSTD-

101-300

MD Providers (101-300 Units) Comment Contract Fee Included

$11,251.59

PGA-FRSTD-

300+

MD Providers (300+ Units) Comment Contract Fee Included

$16,137.03

PGA-

HOMEMED-

Home Medical Equipment - 300 calls included $5,302.17

PGA-PPC-

HOMEMED

Price per completed calls if over included $17.38

PGA-

HOMEHEALT

H-65 1-200 Patients Per Year (65 calls included) $1,396.47

PGA-

HOMEHEALT

H-100 201-300 Patients Per Year (100 calls included) $2,123.53

PGA-

HOMEHEALT

H-150 301-500 Patients Per Year (150 calls included) $3,010.18

PGA-

HOMEHEALT

H-225 501-750 Patients Per Year (225 calls included) $4,251.49

PGA-

HOMEHEALT

H-350 751+ Patients Per Year (350 calls included) $6,202.12

PGA-PPC-

HOMEHEALT

H Price per completed calls if over included $17.38

PGA-IP-

SINGLE-200

Total Volume <1500 - Category 1 (200 calls included) $5,275.57

PGA-IP-

SINGLE-300

Total Volume >1500 - Category 1 (300 calls included) $5,302.17

PGA-PPC-

SINGLE

Price per completed calls if over included $17.38

PGA-IP-

MULTI-CORP

Phone - Corporate Contract $4,149.52

PGA-IP-

MULTI-

AGENCY

Phone - Agency Contract $1,844.23

PGA-IP-

AGENCY-100

Phone - Agency Contract - Includes 100 calls $2,398.39

PGA-IP-

AGENCY-325

Phone - Agency Contract - Includes 325 calls $5,532.70

PGA-PPC-IP-

MULTI

Price per completed calls if over included $17.38

PGA-MEDP-

Total Volume < 1500 - Category 1 (200 calls included) $5,275.57

PGA-MEDP-

Total Volume > 1500 - Category 1 (300 calls included) $5,302.17

PGA-MEDP-

Category 2 (350 calls included) $6,454.81

312.254.8584 GS-10F-0205R 16

Product

Description GSA Price

PGA-MEDP-

Category 3 (500 calls included) $8,853.20

PGA-MEDP11-

40-200

Total Volume < 1500 - Category 1 (200 calls included) $5,275.57

PGA-MEDP11-

40-300

Total Volume > 1500 - Category 1 (300 calls included) $5,302.17

PGA-MEDP11-

40-350

Category 2 (350 calls included) $6,454.81

PGA-MEDP11-

40-500

Category 3 (500 calls included) $8,853.20

PGA-MEDP41-

100-200

Total Volume < 1500 - Category 1 (200 calls included) $5,275.57

PGA-MEDP41-

100-300

Total Volume > 1500 - Category 1 (300 calls included) $5,302.17

PGA-MEDP41-

100-350

Category 2 (350 calls included) $6,454.81

PGA-MEDP41-

100-500

Category 3 (500 calls included) $8,853.20

PGA-

MEDP101-300-

Total Volume < 1500 - Category 2 (100 calls included) $6,423.78

PGA-

MEDP101-300-

Total Volume > 1500 - Category 1 (300 calls included) $5,302.17

PGA-

MEDP101-300-

Category 2 (350 calls included) $6,454.81

PGA-

MEDP101-300-

Category 3 (500 calls included) $8,853.20

PGA-

MEDP301UP-

Total Volume < 1500 - Category 3 (100 calls included) $8,822.17

PGA-

MEDP301UP-

Total Volume > 1500 - Category 1 (300 calls included) $5,302.17

PGA-

MEDP301UP-

Category 2 (350 calls included) $6,454.81

PGA-

MEDP301UP-

Category 3 (500 calls included) $8,853.20

PGA-PPC-

301UP

Price per completed calls if over included $17.38

PGA-WAVE1-

LTR

Pre-Notification letter $0.76

PGA-

BULKSCAN

Bulk Scannable - With Comments - Full - Initial Survey $1.82

PGA-

BULKSCAN-

IN

Bulk scannable - With Comments - Received $1.44

PGA-

BULKSCAN-

WOUT-FULL

Bulk scannable - Without Comments - Full - Initial Survey $1.59

312.254.8584 GS-10F-0205R 17

Product

Description GSA Price

PGA-

BULKSCAN-

WOUT-IN

Bulk scannable - Without comments - Received $1.24

PGA-

MAILINFO-2

Mail-InfoTurn-(US) - With Comments - Full - Initial Survey

$2.07

PGA-

MAILINFO-5

Mail-InfoTurn-(US) - Without Comments - Full - Initial Survey

$1.81

PGA-MAIL-

HCAHPS-3

Mail-HCAHPS Only - Expanded - With Comments - Full - Initial Survey

$2.48

PGA-WAVE2-

9-LTR

Pre-Notification letter $0.76

PGA-

MAILWAVE2-

Mail-InfoTurn-(US) - With Comments - Full - Initial Survey

$1.29

PGA-IN-1-50 Inpatient (General Acute Care) Survey (Bed Size 1-50) $3,416.40

PGA-IN-51-100 Inpatient (General Acute Care) Survey (Bed Size 51-100) $4,399.20

PGA-IN-101+ Inpatient (General Acute Care) Survey (Bed Size 101+) $6,505.20

PGA-IN-CMC-

1-50

Inpatient (General Acute Care) Comment Contract Fee (Bed Size 1-50)

$2,283.12

PGA-IN-CMC-

51-100

Inpatient (General Acute Care) Comment Contract Fee (Bed Size 51-100)

$2,992.44

PGA-IN-CMC-

101+

Inpatient (General Acute Care) Comment Contract Fee (Bed Size 101+)

$4,309.12

PGA-ED-1-50 Emergency Department Survey (Bed Size 1-50) $3,416.40

PGA-ED-51-

Emergency Department Survey (Bed Size 51-100) $4,399.20

PGA-ED-101+ Emergency Department Survey (Bed Size 101+) $6,505.20

PGA-ER-CMC-

1-50

Emergency Department Comment Contract Fee (Bed Size 1- 50)

$2,283.12

PGA-ER-CMC-

51-100

Emergency Department Comment Contract Fee (Bed Size 51-100)

$2,992.44

PGA-ER-CMC-

101+

Emergency Department Comment Contract Fee (Bed Size 101+)

$4,309.12

PGA-OU-1-50 Outpatient Services Survey (Bed Size 1-50) $3,042.01

PGA-OU-51-

Outpatient Services Survey (Bed Size 51-100) $3,884.40

PGA-OU-101+ Outpatient Services Survey (Bed Size 101+) $6,505.20

PGA-OU-FREE Freestanding Outpatient Services Survey $3,978.01

312.254.8584 GS-10F-0205R 18

Product

Description GSA Price

PGA-OU-CMC-

1-50

Outpatient Services Comment Contract Fee (Bed Size 1-50) $2,283.12

PGA-OU-CMC-

51-100

Outpatient Services Comment Contract Fee (Bed Size 51- 100)

$2,992.44

PGA-OU-CMC-

101+

Outpatient Services Comment Contract Fee (Bed Size 101+)

$4,309.12

PGA-OU-CMC-

FREE

Outpatient Services Comment Contract Fee (Freestanding) $2,992.44

PGA-AS-1-50 Ambulatory Surgery Survey (Bed Size 1-50) $3,042.01

PGA-AS-151-

Ambulatory Surgery Survey (Bed Size 51-100) $3,884.40

PGA-AS-101+ Ambulatory Surgery Survey (Bed Size 101+) $6,505.20

PGA-AS-FREE-

<3,000

Freestanding Ambulatory Surgery Centers Survey (<3,000 Procedures per year)

$4,149.52

PGA-AS-FREE-

3,000-6,000

Freestanding Ambulatory Surgery Centers Survey (3,000- 6,000 Procedures per year)

$5,439.60

PGA-AS-FREE-

>6,000

Freestanding Ambulatory Surgery Centers Survey (>6,000 Procedures per year)

$7,837.98

PGA-AS-CMC-

1-50

Ambulatory Surgery Comment Contract Fee (Bed Size 1- 50)

$2,283.12

PGA-AS-CMC-

51-100

Ambulatory Surgery Comment Contract Fee (Bed Size 51- 100)

$2,992.44

PGA-AS-CMC-

101+

Ambulatory Surgery Comment Contract Fee (Bed Size 101+)

$4,309.12

PGA-AS-CMC-

FREE-<3,000

Ambulatory Surgery Comment Contract Fee (Freestanding <3,000 procedures per year)

$2,283.12

PGA-AS-CMC-

FREE-3,000-

6,000

Ambulatory Surgery Comment Contract Fee (Freestanding 3,000-6,000 procedures per year)

$2,992.44

PGA-AS-CMC-

FREE->6,000

Ambulatory Surgery Comment Contract Fee (Freestanding >6,000 procedures per year)

$4,309.12

PGA-MP-1-10 Medical Practice Base Report Survey (1-10 units) $2,152.80

PGA-MP-11-40 Medical Practice Base Report Survey (11-40 units) $3,088.80

PGA-MP-41-

Medical Practice Base Report Survey (41-100 units) $4,024.80

PGA-MP-101-

Medical Practice Base Report Survey (101-300 units) $4,960.80

PGA-MP-300+ Medical Practice Base Report Survey (300+ units) $5,896.80

PGA-MD-CMC-

1-10

Medical Practice Department Comment Contract Fee (1-10 Units)

$1,471.84

312.254.8584 GS-10F-0205R 19

Product

Description GSA Price

PGA-MD-CMC-

41-100

Medical Practice Department Comment Contract Fee (41- 100 Units)

$2,398.39

PGA-MD-CMC-

11-40

Medical Practice Department Comment Contract Fee (11- 40 Units)

$2,127.96

PGA-MD-CMC-

101-300

Medical Practice Department Comment Contract Fee (101- 300)

$3,395.87

PGA-MD-CMC-

300+

Medical Practice Department Comment Contract Fee (300+)

$3,905.69

PGA-PED-1-50 Pediatric Inpatient Survey (Bed Size 1-50) $3,042.01

PGA-PED-51-

Pediatric Inpatient Survey (Bed Size 51-100) $3,884.40

PGA-PED-

101+

Pediatric Inpatient Survey (Bed Size 101+) $5,569.20

PGA-PD-CMC-

1-50

Pediatric Inpatient Comment Contract Fee (Bed Size 1-50) $2,283.12

PGA-PD-CMC-

51-100

Pediatric Inpatient Comment Contract Fee (Bed Size 51- 100)

$2,992.44

PGA-PD-CMC-

101+

Pediatric Inpatient Comment Contract Fee (Bed Size 101+) $4,309.12

PGA-PED-ER-

1-50

Pediatric Emergency Department Survey (Bed Size 1-50) $3,042.01

PGA-PED-ER-

51-100

Pediatric Emergency Department Survey (Bed Size 51-100) $3,884.40

PGA-PED-ER-

101+

Pediatric Emergency Department Survey (Bed Size 101+) $5,569.20

PGA-PE-CMC-

1-50

Pediatric Emergency Department Comment Contract Fee (Bed Size 1-50)

$2,283.12

PGA-PE-CMC-

51-100

Pediatric Emergency Department Comment Contract Fee (Bed Size 51-100)

$2,992.44

PGA-PE-CMC-

101+

Pediatric Emergency Department Comment Contract Fee (Bed Size 101+)

$4,309.12

PGA-NC-CMC Neonatal Intensive Care Unit Comment Contract Fee $1,063.98

PGA-INBH-1-

Inpatient Behavioral Health Survey (Bed Size 1-50) $3,042.01

PGA-INBH-51-

Inpatient Behavioral Health Survey (Bed Size 51-100) $4,399.20

PGA-INBH-

101+

Inpatient Behavioral Health Survey (Bed Size 101+) $5,569.20

PGA-OUBH Outpatient Behavioral Health Survey $3,182.40

PGA-PY-CMC-

1-50

Inpatient Behavioral Health Comment Contract Fee (Bed Size 1-50)

$2,283.12

312.254.8584 GS-10F-0205R 20

Product

Description GSA Price

PGA-PY-CMC-

51-100

Inpatient Behavioral Health Comment Contract Fee (Bed Size 51-100)

$2,992.44

PGA-PY-CMC-

101+

Inpatient Behavioral Health Comment Contract Fee (Bed Size 101+)

$3,861.00

PGA-OY-CMC Outpatient Behavioral Health Comment Contract Fee $2,283.12

PGA-

INREHAB-1-

Inpatient Rehabilitation Survey (Bed Size 1-50) $3,042.01

PGA-

INREHAB-51-

Inpatient Rehabilitation Survey (Bed Size 51-100) $4,399.20

PGA-

INREHAB-

101+ Inpatient Rehabilitation Survey (Bed Size 101+) $5,569.20

PGA-

OUREHAB

Outpatient Rehabilitation Survey $3,182.40

PGA-OU-FREE Freestanding Outpatient Rehabilitation Survey $3,322.80

PGA-RH-CMC-

1-50

Inpatient Rehabilitation Comment Contract Fee (Bed Size 1- 50)

$2,283.12

PGA-RH-CMC-

51-100

Inpatient Rehabilitation Comment Contract Fee (Bed Size 51-100)

$2,992.44

PGA-RH-CMC-

101+

Inpatient Rehabilitation Comment Contract Fee (Bed Size 101+)

$3,861.00

PGA-OR-CMC Outpatient Rehabilitation Comment Contract Fee $2,283.12

PGA-OR-CMC-

FREE

Outpatient Rehabilitation Comment Contract Fee (Freestanding)

$2,283.12

PGA-OUON-1-

Outpatient Oncology Survey (Bed Size 1-50) $3,042.01

PGA-OUON-51-

Outpatient Oncology Survey (Bed Size 51-100) $4,399.20

PGA-OUON-

101+

Outpatient Oncology Survey (Bed Size 101+) $5,569.20

PGA-OUON-

FREE

Freestanding Outpatient Oncology Survey $3,790.80

PGA-ON-CMC-

1-50

Outpatient Oncology Comment Contract Fee (Bed Size 1- 50)

$2,283.12

PGA-ON-CMC-

51-100

Outpatient Oncology Comment Contract Fee (Bed Size 51- 100)

$2,992.44

PGA-ON-CMC-

FREE

Outpatient Oncology Comment Contract Fee (Freestanding) $2,992.44

PGA-UC Urgent Care Survey $2,734.91

PGA-UC-CMC Urgent Care Comment Contract Fee $2,283.12

312.254.8584 GS-10F-0205R 21

Product

Description GSA Price

PGA-LTACH-1-

Long Term Acute Care Hospital Survey (Bed Size 1-50) $3,064.99

PGA-LTACH-

51-100

Long Term Acute Care Hospital Survey (Bed Size 51-100) $4,432.44

PGA-LTACH-

101+

Long Term Acute Care Hospital Survey (Bed Size 101+) $5,611.28

PGA-LT-CMC-

1-50

Long Term Acute Care Hospital Comment Contract Fee (Bed Size 1-50)

$2,283.12

PGA-LT-CMC-

51-100

Long Term Acute Care Hospital Comment Contract Fee (Bed Size 51-100)

$2,992.44

312.254.8584 GS-10F-0205R 22