Draft_SOW_20April2016.pdf

- 1 -

SOURCES SOUGHT NUMBER: G S - 0 9 -P - 16 - K S - D - 7 013

SERVICE: CUSTODIAL AND RELATED SERVICES

LOCATION(S): Nogales East – DeConcini LPOE [DCC – 09020801] 9 North Grand Avenue Nogales, AZ 85621

PERIOD OF PERFORMANCE: December 1, 2016 through November 30, 2017 with Four (4) One (1) Year Options

PLEASE NOTE: THIS IS NOT A SOLICITATION

GENERAL SERVICES ADMINISTRATION

Acquisition Management Division, Services Branch

Recurring Services Contracts Section 50 United Nations Plaza 4th Floor East (9PQ3R)

San Francisco, CA 94102 Attention: Mirjam Jennings and Brian Tang

Version 1.6 || August 2015

National Building Services Scope of Work

- 2 -

TABLE OF CONTENTS

(Sections A through M)

A. SOLICITATION/CONTRACT FORM ...................................................................................................... - 6 -

A.1 STANDARD FORMS ............................................................................................................................ - 6 -

B. SERVICES, ORDERING AND PRICES .................................................................................................... - 7 -

B.1 DESCRIPTION OF SERVICES ............................................................................................................. - 7 -

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK ............................................................ - 15 -

C.1 DEFINITIONS ..................................................................................................................................... - 15 - C.2 OBJECTIVES AND SCOPE ................................................................................................................ - 18 -

C.2.1 The Contractor Shall ...................................................................................................................... - 18 - C.2.2 Cleaning Hours ............................................................................................................................... - 18 -

C.3 GREEN CLEANING ............................................................................................................................ - 19 - C.3.1 Green Cleaning Plan ...................................................................................................................... - 19 - C.3.2 Green Cleaning Training ................................................................................................................ - 19 - C.3.3 LEED-EB – Reserve........................................................................................................................ - 19 -

C.4 SUSTAINABLE PURCHASING ................................................................................................................... - 19 - C.4.1 Sustainable Product Standards ....................................................................................................... - 19 - C.4.2 Key Sustainable Products (KSPs) ................................................................................................... - 20 - C.4.3 Proof of Compliance ....................................................................................................................... - 21 - C.4.4 Exemptions ...................................................................................................................................... - 21 - C.4.5 Safety Data Sheets (SDS) ................................................................................................................ - 21 -

C.5 INTERIOR STANDARD SERVICES ................................................................................................. - 21 - C.5.1 Performance Standards .................................................................................................................. - 21 - C.5.2 Floor Care ...................................................................................................................................... - 21 - C.5.3 Carpets and Rugs ............................................................................................................................ - 22 - C.5.4 Floor Mats and Runners ................................................................................................................. - 23 - C.5.5 Restrooms, Shower Rooms, Locker Rooms and Holding Cells ....................................................... - 23 - C.5.6 Automatic Hand Sanitizer Dispensers (Stand Alone) – Reserve ..................................................... - 24 - C.5.7 Fixtures ........................................................................................................................................... - 24 - C.5.8 Surfaces .......................................................................................................................................... - 24 - C.5.9 Walls ............................................................................................................................................... - 24 - C.5.10 High Cleaning ............................................................................................................................ - 24 - C.5.11 Dusting ....................................................................................................................................... - 24 - C.5.12 Trash, Wastebaskets and Ash Receptacles ................................................................................. - 24 - C.5.13 Recyclables ................................................................................................................................ - 25 - C.5.14 Elevators, Escalators and Stairways .......................................................................................... - 25 - C.5.15 Plate Glass ................................................................................................................................. - 25 - C.5.16 Window Washing ....................................................................................................................... - 25 - C.5.17 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) ...................... - 25 - C.5.18 Fine Arts Collection - [There are eight (8) Art Frames throughout the Port] ........................... - 25 - C.5.19 Policing Inside Areas ................................................................................................................. - 25 - C.5.20 Interior and Atrium Plants (Government Plants) – Reserve ...................................................... - 25 - C.5.21 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) ......................................... - 25 - C.5.22 Postal Space – Reserve .............................................................................................................. - 25 - C.5.23 Fitness Center at Headhouse – Building 2, AZ0554BB ............................................................. - 26 -

C.6 EXTERIOR STANDARD SERVICES ................................................................................................ - 26 - C.6.1 Performance Standards .................................................................................................................. - 26 - C.6.2 Plate Glass ...................................................................................................................................... - 26 - C.6.3 Window Washing ............................................................................................................................ - 26 - C.6.4 Canopies ......................................................................................................................................... - 26 - C.6.5 Hard Surface Areas ........................................................................................................................ - 26 - C.6.6 Pressure Washing and/or Steam Cleaning ..................................................................................... - 27 - C.6.7 Ash Receptacles and Trash Containers .......................................................................................... - 27 - C.6.8 Surfaces (Signs, Vending Machines, Tables, etc.) .......................................................................... - 27 - C.6.9 Graffiti Removal ............................................................................................................................. - 27 -

- 3 -

C.6.10 Excrement Removal (Human, Bird and Animal) ........................................................................ - 27 - C.6.11 Policing Outside Areas (Trash and Debris) ............................................................................... - 27 - C.6.12 Incinerator – Reserve ................................................................................................................. - 27 - C.6.13 Snow and Ice Removal – Reserve ............................................................................................... - 27 -

C.7 GROUNDS MAINTENANCE ............................................................................................................. - 27 - C.7.1 Grounds Maintenance Services ...................................................................................................... - 27 - C.7.2 Landscape Management and Erosion Control Plan ....................................................................... - 28 - C.7.3 Composting ..................................................................................................................................... - 28 - C.7.4 Trees and Shrubs ............................................................................................................................ - 28 - C.7.5 Mulching – Reserve ........................................................................................................................ - 29 - C.7.6 Mowing and Edging ........................................................................................................................ - 29 - C.7.7 Leaf Removal .................................................................................................................................. - 29 - C.7.8 Over Seeding, Dethatching and Plugging ....................................................................................... - 29 - C.7.9 Fertilization .................................................................................................................................... - 29 - C.7.10 Flowerbeds and Plants ............................................................................................................... - 29 - C.7.11 Plant Replacements .................................................................................................................... - 29 - C.7.12 Soil and Ground Cover .............................................................................................................. - 30 - C.7.13 Unimproved Grounds ................................................................................................................. - 30 - C.7.14 Fence / Property Lines ............................................................................................................... - 30 - C.7.15 Weeds ......................................................................................................................................... - 30 - C.7.16 Irrigation .................................................................................................................................... - 30 - C.7.17 Adjust, Clean and Set Automatic Controllers ............................................................................ - 30 - C.7.18 Watering ..................................................................................................................................... - 31 -

C.8 TRASH MANAGEMENT ................................................................................................................... - 31 - C.8.1. Trash / Recycling Surveys ............................................................................................................... - 31 - C.8.2. Trash / Recycling Containers.......................................................................................................... - 32 - C.8.3. Trash Disposal and Removal .......................................................................................................... - 32 - C.8.4. Trash Reports.................................................................................................................................. - 33 - C.8.5. Report Calculations ........................................................................................................................ - 33 - C.8.6. Supporting Documentation ............................................................................................................. - 33 - C.8.7. Pick-ups on Call ............................................................................................................................. - 33 -

C.9 RECYCLING ....................................................................................................................................... - 34 - C.9.1 Extent of Work ................................................................................................................................ - 34 - C.9.2 Recycling Proceeds ......................................................................................................................... - 34 - C.9.3 Recycling Reports ........................................................................................................................... - 35 - C.9.4 Report Calculations ........................................................................................................................ - 35 - C.9.5 Supporting Documentation ............................................................................................................. - 35 - C.9.6 Collection and Pickups ................................................................................................................... - 35 - C.9.7 Restriction on Use ........................................................................................................................... - 35 -

C.10 INTEGRATED PEST MANAGEMENT (IPM) ................................................................................... - 35 - C.10.1 Preventive Pest Maintenance ..................................................................................................... - 35 - C.10.2 General ...................................................................................................................................... - 35 - C.10.3 Pests Included and Excluded ..................................................................................................... - 36 - C.10.4 Initial Pest Assessment ............................................................................................................... - 36 - C.10.5 Integrated Pest Management (IPM) Plan .................................................................................. - 36 - C.10.6 Insect Control ............................................................................................................................. - 37 - C.10.7 Rodent Control ........................................................................................................................... - 37 - C.10.8 Pesticide Application ................................................................................................................. - 38 - C.10.9 Structural and Procedural Recommendations ........................................................................... - 38 - C.10.10 Manner and Time to Conduct Service ........................................................................................ - 38 - C.10.11 Safety and Health ....................................................................................................................... - 39 -

C.11 ABOVE STANDARD SERVICES ...................................................................................................... - 39 - C.11.1. Carpet Extraction (Private Areas) ............................................................................................. - 39 - C.11.2. Window Washing ....................................................................................................................... - 39 - C.11.3. Postal Lock Boxes and Mail Cases – Reserve ............................................................................ - 39 - C.11.4. Washing of Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) ... - 39 - C.11.5. Pressure Washing and/or Steam Cleaning ................................................................................. - 39 - C.11.6. Tree Thinning ............................................................................................................................. - 39 - C.11.7. Government Furnished Trees and Plants (Planted In Ground or Planters) .............................. - 40 - C.11.8. Snow and Ice Removal for Areas Requiring Heavy Equipment – Reserve................................. - 40 -

C.12 SERVICE CALLS ................................................................................................................................ - 40 - C.13 PROTECTION AND DAMAGE .......................................................................................................... - 41 -

- 4 -

C.14 CHILD CARE CENTER – RESERVED .................................................................................................. - 41 - C.15 QUALITY CONTROL PLAN (QCP) .................................................................................................. - 41 - C.16 CLEANING SCHEDULES .................................................................................................................. - 42 - C.17 COMMUNICATION REQUIREMENTS ............................................................................................ - 42 - C.18 FEDERAL REQUIREMENTS ............................................................................................................. - 43 - C.19 CONTRACTOR SUBMITTALS / DELIVERABLES CHART ........................................................... - 45 -

D. PACKAGING AND MARKING ................................................................................................................. - 46 -

E. INSPECTION AND ACCEPTANCE.......................................................................................................... - 47 -

F. DELIVERIES OR PERFORMANCE ......................................................................................................... - 48 -

G. CONTRACT ADMINISTRATION DATA ................................................................................................ - 49 -

H. SPECIAL CONTRACT REQUIREMENTS ............................................................................................ - 50 -

H.1 CONTRACTOR RESPONSIBILITIES ............................................................................................... - 50 - H.1.1 Supervisors ..................................................................................................................................... - 50 - H.1.2 Communication ............................................................................................................................... - 50 - H.1.3 Camera/Video Devices ................................................................................................................... - 50 - H.1.4 Training .......................................................................................................................................... - 50 - H.1.5 Uniforms ......................................................................................................................................... - 50 - H.1.6 Exposure Control Program ............................................................................................................ - 50 - H.1.7 Key Control ..................................................................................................................................... - 50 - H.1.8 Qualifications of Personnel ............................................................................................................ - 51 - H.1.9 Miscellaneous Requirements .......................................................................................................... - 51 -

H.2 STRIKE CONTINGENCY PLAN (SCP) ............................................................................................. - 52 - H.3 OCCUPANT EMERGENCY PLAN (OEP) ......................................................................................... - 52 - H.4 CONTRACTOR PANDEMIC PLAN .................................................................................................. - 52 - H.5 CONSERVATION ............................................................................................................................... - 52 - H.6 ASBESTOS AWARENESS TRAINING ............................................................................................. - 53 - H.7 PROVIDED BY THE GOVERNMENT .............................................................................................. - 53 - H.8 SECURITY REQUIREMENTS (NON-CLASSIFIED CONTRACT) ................................................. - 54 -

H.8.1 FAR 52.204-9 PERSONAL IDENTITY VERIFICATION (SEPT 2007) .......................................... - 54 - H.8.2 GSAR 552.237-70 Qualifications of Offerors (MAY 1989) ............................................................. - 54 - H.8.3 GSAR 552.237-71 Qualifications of Employees (MAY 1989) ......................................................... - 55 - H.8.4 Suitability Determinations .............................................................................................................. - 55 - H.8.5 Compliance with Security Requirements ........................................................................................ - 55 -

H.9 IDENTIFICATION CREDENTIAL .................................................................................................... - 55 - H.10 ESCORT REQUIREMENTS ............................................................................................................... - 56 - H.11 STANDARD OF CONDUCT .............................................................................................................. - 56 - H.12 REMOVAL FROM CONTRACT WORK ........................................................................................... - 56 - H.13 SENSITIVE BUT UNCLASSIFIED BUILDING INFORMATION (SBU) ........................................ - 58 - H.14 RECORDING PRESENCE .................................................................................................................. - 58 - H.15 GOVERNMENT FORMS .................................................................................................................... - 58 - H.16 OTHER CONTRACTORS ................................................................................................................... - 59 - H.17 ORDINANCES, TAXES, PERMITS, AND LICENSES...................................................................... - 59 - H.18 DISCREPANCY IN THE SPECIFICATIONS..................................................................................... - 59 -

I. CONTRACT CLAUSES ............................................................................................................................ - 60 -

I.1 CONTRACT TERMS AND CONDITIONS ............................................................................................. - 60 - I.2 VACANT SPACE ..................................................................................................................................... - 60 -

J. LIST OF ATTACHMENTS (DOCUMENTS, EXHIBITS & OTHER ATTACHMENTS) ................ - 62 -

EXHIBIT 1 || BUILDING INFORMATION SHEET ................................................................................... - 63 - EXHIBIT 2 || QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) .............................................. - 75 - EXHIBIT 3 || SURVEILLANCE FORMS ................................................................................................... - 77 - EXHIBIT 4 || BUILDING EXTERIOR AND HARDSCAPE PLAN ........................................................... - 82 - EXHIBIT 5 || LANDSCAPE MANAGEMENT AND EROSION CONTROL PLAN ................................. - 83 - EXHIBIT 6 || TRASH / RECYCLING REPORTING .................................................................................. - 84 - EXHIBIT 7 || TRASH / RECYCLING SURVEYS ...................................................................................... - 85 - EXHIBIT 8 || DOL SCA WAGE DETERMINATION ................................................................................. - 86 -

K. REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF OFFERORS .......... - 96 -

L. INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS/OFFERORS ................................. - 97 -

M. EVALUATION FACTORS FOR AWARD ............................................................................................... - 97 -

- 5 -

- 6 -

A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS

To be provided at a later date.

- 7 -

B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES

This is a Performance Based Statement of Work (PBSOW). The Contractor shall provide all management, supervision, labor, material, supplies, equipment, and interpersonal skills necessary to ensure the effective performance of janitorial, grounds maintenance and related services at the following location. This PBSOW requires that the Contractor maintain an on-going dialogue with the designated Government representative.

LOCATION: Nogales East - DeConcini Land Port of Entry [DCC – 09020801] 9 North Grand Avenue Nogales, AZ 85621

The Facility includes the following Buildings along with their GSA assigned Building Numbers:

Old Customs Building (AZ0551BB) Morley Gate (AZ0553BB) Headhouse – Building 2 (AZ0554BB) Main Building – Building 1 (AZ0555BB) Dog Kennel – Building 4 (AZ0556BB)

PERFORMANCE PERIOD: Base Year with Four (4) One (1) Year Follow-on Years

Please complete your offer in the provided excel “Custodial Offer Sheet Templates”. A hard copy is provided on the following pages:

To be provided at a later date.

- 8 -

- 9 -

- 10 -

- 11 -

- 12 -

- 13 -

- 14 -

Service Call Hourly Rates Quote a price per man-hour for providing Service Call services when ordered that are in addition to the services specified herein for the Standard Services. This services provision is intended to be used to satisfy the Government's short term non-recurring needs for service.

Orders for reimbursable Service Calls up to $2,500 may be placed orally, and processed using a GSA charge card. Orders that exceed $2,500 may be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies, the maximum number of hours for which the Contractor will be compensated. Orders paid for by a GSA charge card may not exceed the cardholder’s single purchase limit. Individual orders for service calls involving more than 160 man-hours will only be issued with the Contractor’s agreement. No more than 160 hours of service call services shall be ordered during a 12-month period. Should a continuing need for services arise, a contract modification will be negotiated pursuant to the "Changes" clause.

The Contractor shall provide adequate staff to respond to service calls during building(s) operating hours (see Building Information Data Sheet) AND during the Contractor’s regular cleaning schedule. Historically, custodial related service calls for the building(s) have been 20 hours per month. The Contractor shall identify in its Quality Control Plan how it will monitor and respond to service calls.

Vacant Space The Rentable Square Footage listed on the Building Information Data Sheet is for a fully occupied building.

The Contractor's bid shall reflect pricing for a fully occupied building. In the event that there is vacant space in the building, the contractor shall be notified at the time of the site-visit. If there is a substantial amount of vacant space (3,000 or more), it will be noted on the Building Information Data Sheet.

If there is more than 3,000 rentable square feet of vacant space that will be vacant for more than three (3) months at the time of award, the CO shall determine if the contract will be awarded minus the vacant space at the awarded cost per square foot. If so, as the vacant space is filled, it shall be added back into the contract at the current cost per square foot.

During contract performance, if vacant space occurs and it is less than 3,000 rentable square feet and vacant for less than three (3) months, then the COR shall take deductions for the vacant space on the effective date, as stipulated in writing by the COR, and will continue until the effective date on which the cleaning is resumed. The COR shall utilize the “Vacant Space Reduction” template found in Section "I" of the contract. If more than 3,000 rentable square feet becomes vacant for more than (3) months, the CO shall determine if a modification to the contract is necessary.

- 15 -

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and the National Institute of Building Sciences (NIBS).

Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

Acceptance The term constitutes acknowledgment that the supplies or services required in the contract conform to applicable contract quality and quantity requirements.

Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS’s) formerly Material Safety Data Sheets (MSDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

Cleanable Square Feet (Net Cleaning Area) This is calculated by taking the buildings Gross Square Feet and removing the square footage of the buildings non-cleanable and low frequency cleaning areas, which include but are not limited to: walls, stairwells, electrical closets, closets, mechanical rooms, storage rooms, raised floor computer rooms, etc.

Refer to Exhibit 1 for more detailed information on the building’s cleanable square footage.

Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO. The CO uses CORs as the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

Contractor Reference to ‘Contractor’ throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

- 16 -

Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to the Federal Requirements section for a list of environmentally sustainable attributes and certifying entities.

Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

Federally Equipped Food Service This is a facility in Federal Government space where the Government procures and maintains the inventory of food service storage, preparation, cooking and hot and cold holding equipment.

Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort.

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

Improving energy efficiency and reductions in greenhouse gas emissions.

Reducing water consumption intensity.

Acquiring green products and services.

Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals/materials.

Implementing cost-effective waste prevention and recycling programs.

Increasing diversion of solid/trash waste.

Resource: http://www.wbdg.org/resources/env_sustainability.php

GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

LEED-EB

Leadership in Energy and Environmental Design for Existing Buildings (LEED-EB) provides building owners and operators with a concise framework for identifying and implementing practical & measurable green http://www.wbdg.org/resources/env_sustainability.php

- 17 -building design, construction, operations & maintenance solutions. Once a building has achieved LEED certification, all future purchases & services must be evaluated to ensure compliance with LEED certification.

Modification Modification is a bilateral or unilateral change in the terms of a contract.

Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW).

Quality Control Plan (QCP) The Quality Control Plan describes the methods used by the Contractor to identify and correct deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

Service Calls Service calls are considered standard service requirements, such as requests for rearranging of furniture in a conference room, special events support, spills, replenishing restroom supplies, etc.

Standard Services A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

- 18 -

C.2 OBJECTIVES AND SCOPE

This contract is for custodial, grounds maintenance and related services with a Performance-Based Statement of Work (PBSOW) for the Nogales East - DeConcini Land Port of Entry, 9 North Grand Avenue, Nogales, AZ 85621. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards.

The contract consists of two major functional areas: standard services and above standard services.

Custodial, grounds maintenance and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Property Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are up-to-date but may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract objectives identified herein.

Additional facilities within the control of the GSA Property Management Office may be added to the contract scope through negotiation at any time during the term of the contract.

C.2.1 The Contractor Shall

1. Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

2. Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

3. Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

4. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

5. Implement an effective Quality Control Plan (QCP).

6. Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

7. Keep the CO or their designee informed of current status of the work being performed; provide all submittals and other pertinent information needed by the CO or their designee.

8. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

9. Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

C.2.2 Cleaning Hours http://www.astm.org/ http://www.issa.com/

- 19 -

The official working hours of building occupants varies for each building. The performance of the cleaning at each building(s) shall take place before, during and after the following hours and shall not be changed unless authorized by the CO or their designee:

The Port operates at the following hours below:

Main Building – Building 1 and Headhouse – Building 2: 24 hours/day, seven days per week

Old Customs Building: Monday through Friday, 6AM to 5PM

Morley Gate: Monday through Saturday, 10AM to 6PM

C.3 GREEN CLEANING

C.3.1 Green Cleaning Plan The Contractor shall submit a green cleaning plan to the CO within 5 days prior to the start of work that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes

C.3.2 Green Cleaning Training The Contractor shall provide training to their employees that stress proper stewardship in green cleaning practices.

The Contractor shall conduct Green Cleaning Training, at a minimum annually, and shall submit written certification to the CO within 5 days of completing the training. Information on stewardship, training, and other issues can be found in ASTM E1971-05, Standard Guide for Stewardship for the Cleaning of Commercial and Institutional Buildings www.astm.org/. The focus of this training is to address appropriate cleaning activities and processes to maximize eco-efficiency and to minimize adverse impacts on the building occupants, cleaning personnel, the building structure itself, and the environment. Adherence to the principles set forth in this guide can lead to greater tenant and occupant satisfaction, reduced operational costs, and greater productivity (for occupants and cleaning personnel).

C.3.3 LEED-EB – Reserve

NOTE: None of the Buildings at the Port is LEED certified. GSA will NOT be pursuing a certification.

C.4 SUSTAINABLE PURCHASING

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification.

Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

C.4.1 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the maximum extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

Key Sustainable Products (KSPs): Categories of products and standards designated by the GSA as those most commonly purchased in the execution of contracts, task orders or delivery orders for supplies and services performed at the GSA properties. Use of KSPs is mandatory. See the Green Procurement http://www.astm.org/

- 20 -

Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement

Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited;

Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

Contractor shall also ensure that (a) Green cleaning products and processes are compliant with the Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.4.2 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders. Contractors are required to provide submittals demonstrating compliance (see subsection C.4.3 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of building services contracts including products that are recycled content, bio-based, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Current mandatory KSPs and their associated standards are identified below:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content

OR

Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content

OR

https://sftool.gov/greenprocurement https://sftool.gov/green-products/5/cleaning-products http://www.biopreferred.gov/ http://www.arb.ca.gov/consprod/regs/2008/3cp.htm http://www.arb.ca.gov/consprod/regs/2008/3cp.htm

- 21 -

Green Seal (GS-1)

Hand soap USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice or Green Seal (GS-41) or UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice or Green Seal (GS-37) or EcoLogo (UL 2759)

C.4.3 Proof of Compliance For each Key Sustainable Product (KSP) used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee five (5) days prior to the start of work and annually thereafter by October 31st of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

C.4.4 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

C.4.5 Safety Data Sheets (SDS) The Contractor shall furnish to the CO all Safety Data Sheets (SDS’s) formerly (Material Safety Data Sheets (MSDS) with an inventory of all products, 5 days prior to the start of work. All new products used during the life of the contract must have SDS’s provided to the CO prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.