Requirements Document - URL Monitoring Services 9_20_2011.docx

GENERAL SERVICES ADMINISTRATION (GSA)

Office of Citizen Services and Innovative Technologies (OCSIT)

BACKBONE URL MONITORING SERVICES

REQUIREMENTS

Product: URL Monitoring Services for OCSIT

BACKGROUND

The US General Services Administration (GSA) OCSIT office is responsible for the development and operations of services that provide or direct U.S. citizens to information about Federal Government agencies and agency services, benefits, regulations, and operations. This information is accessible by telephone and the Internet, and in federal publications. GSA services to citizens include operations and maintenance of the USA.Gov Internet web site, which serves as the gateway to Federal agency web services, and its counterpart USA.Gov E-mail information service. GSA services also include a toll-free central telephone information number and U.S. mail and Internet access to publications from its Pueblo, Colorado distribution center.

OCSIT is a key component of the Administration’s vision to expand electronic government so that all citizens may more easily connect with Federal government agencies.

REQUIREMENT

The scope is to obtain backbone URL monitoring services for the U.S. GSA OCSIT office.

The service shall provide the following:

1. URL monitoring configuration and failure notification:

The vendor shall provide a service which continuously monitors websites for availability and performance, and sends notifications concerning the results of the monitoring. The monitoring shall include the capabilities for USA.gov staff to configure and set alerts platform independent to notify USA.gov staff in case of URL monitoring failure. The notification service shall include notifications to USA.gov staff and shall be configurable allowing for notifications to be sent via email, telephone, or mobile text messaging. The notification service shall be configurable allowing for multiple recipients independently for each monitored URL. The monitoring service shall incorporate technology to limit false positive notifications. The monitoring test interval shall be configurable independently for each URL, at a minimum of 5 minutes, with an initial setting of 5 minutes. The monitoring shall allow for configurable keyword verification validating content for each tested URL. The monitoring service shall provide diagnostic information, such as trace routes, included in the notification in the event of a failure.

2. Reports:

The monitoring reporting shall include reports that graphically depict end to end time chart response time, availability and average response time for the end to time period plus availability for that period including all nodes monitoring. Monthly summary report of all URL’s monitored to show response time, average maximum and minimum, download distribution range including time, object errors and availability, test errors and success rates and top errors. Daily report showing configured search response time, historical average response of search, test errors/availability and object errors /availability. The above report formats feature shall allow for USA.gov staff to configure frequency and time of delivery.

3. Multiple Nodes monitoring:

Shall include URL monitoring from nodes located in different geographic location i.e. Los Angeles, Miami, Chicago, Boston, and Houston. A minimum of six (6) nodes should be included in the cost with options to increase.

4. Multiple URL monitoring Shall include ability to monitor multiple URL's. Monitoring services shall include eight (8) URLs with options to increase.

Providers are requested to provide any options offered by the vendor which might improve or increase capabilities related to the basic requirement platform independent and URL agnostic. They shall be clearly identified as options and priced separately across all contract years. GSA reserves the right to include or not include options offered depending on their perceived operational value and the availability of funds.

Requirements URL Monitoring Services Page 1 of 2 Date: 09/20/2011