Firm_Experience_.pdf

This is a Firm Experience Qualifications form submitted to the City of Palo Alto in response to a solicitation for an Outage Management System (OMS) and electronic operational logging software. The City of Palo Alto Utilities (CPAU) is seeking proposals from qualified vendors to provide a cloud-hosted solution that modernizes and automates the Electric Operations' control room workflows, transmission and distribution outage coordination, and real-time operational logging. The proposed software platform must include capabilities for authoring, reviewing, and executing high-voltage electrical switching orders, managing both planned and unplanned outages, and maintaining auditable electronic control room logs. The contract is structured as a five-year agreement with the selected vendor delivering perpetual or software-as-a-service (SaaS) licensing options.

The form requests detailed information regarding the applicant firm's relevant project experience, including project name, client, description of work performed, total project cost, percentage of responsibility, and completion period. Respondents must provide client contact information with name, title, and phone number for reference verification. The form includes evaluation criteria requiring firms to confirm whether they met project schedules and budgets, with space for narrative explanations of adherence to both timeline and financial parameters across multiple project examples. A critical functional requirement of the platform is native, automated data synchronization with the California Independent System Operator (CAISO) and RC West reporting interfaces, along with built-in compliance tracking to satisfy North American Electric Reliability Corporation (NERC) and Western Electricity Coordinating Council (WECC) reliability standards. The selected vendor will be responsible for system configuration, testing, comprehensive user and administrator training, and ongoing 24/7 technical support and maintenance.