Webcast_SOW_2015.pdf

Federal Energy Regulatory Commission (FERC) Technical Description for Webcasting Services

Version 2 Revised 2/6/2015

1. BACKGROUND

2. OBJECTIVE

3. SCOPE OF WORK

4. SPECIFIC TASKS

5. OTHER PERFORMANCE REQUIREMENTS

5.1 Orientation Briefing

5.2 Security Requirements

5.3 Contractor Interfaces

5.4 Disclosure of Information

5.5 Limited Use of Data

5.6 Productive Direct Labor Hours

5.7 Government Holidays

5.8 Payment for Unauthorized Work

5.9 Contractor Personnel

5.9.1 Project Manager

5.9.2 Contractor Employees

5.9.3 Physical Security

5.10 Emergency or Special Event Services

6 PLACE(S) OF PERFORMANCE

7 PERIOD OF PERFORMANCE

8 DELIVERABLES/DELIVERABLE SCHEDULE

8.1 Inspection and Acceptance Criteria

8.2 General Acceptance Criteria

9 QUALITY ASSURANCE

10 ADMINISTRATIVE CONSIDERATIONS

10.1 Correspondence

10.2 Points of Contact

10.2.1 Contracting Officer’s Representative (COR)

10.2.2 Contracting Officer

11 INVOICING

12 POST AWARD EVALUATION OF CONTRACTOR PERFORMANCE

13 SECTION 508 COMPLIANCE REQUIREMENTS

16 GOVERNMENT FURNISHED PROPERTY/INFORMATION

16.1 Government Furnished Equipment

16.2 Access to Government Facilities

17 PERSONNEL REQUIREMENTS

17.1 Key Personnel Definition

17.2 Substitution of Key Personnel

17.3 Key Personnel Designation

Statement of Work For

System Description and Webcasting Services

1. BACKGROUND

The Federal Energy Regulatory Commission (FERC), an independent regulatory agency within the Department of Energy, currently has approximately 1,600 staff. The Commission promotes dependable, affordable energy through sustained competitive markets. The Commission's legal authority, in applicable part, comes from the Federal Power Act (FPA) of 1920, the Natural Gas Act (NGA) of 1938, the Natural Gas Policy Act (NGPA) of 1978, the Public Utility Regulatory Policies Act of 1978, the Electric Consumers Protection Act of 1986, the Energy Policy Act of 1992, and the Energy Policy Act of 2005.

FERC broadcasts live video and audio webcasts for all Commission meetings (11 annually) and special events TBD (approximately 11). FERC is looking for a Contractor that can bring together phone, video teleconferencing, and software into an integrated platform. The uniting of these four elements should give FERC and associates enhanced opportunity to collaborate though voice, data, and video from anywhere in the FERC WAN or as a remote user.

The Contractor is required to posts all FERC live or prerecorded audio or video for monthly public meetings, and at FERC’s direction, select press events, hearing, trainings sessions, presentations, and conference sessions on their website.

2. OBJECTIVE

The objective of this Statement of Work (SOW) is to obtain very reliable and fully operational video presentation, audio, video conferencing and recording, and webcasting services by providing webcast infrastructure and webcasting supporting data communications service that captures the audio and video content of FERC public open monthly meetings, technical conferences and other events from FERC’s headquarters or offsite locations. Content must be encoded to prevent its alteration by unauthorized parties, transmits the content to the contractor’s technical infrastructure and is viewable through the Internet by the public and FERC.

An external infrastructure (hosted outside of FERC’s computer network firewall, and not using FERC’s network for data transmission) that is accessible by any interested party through the Internet to view the FERC provided event. This infrastructure shall make the webcast available for live and/or archived on-demand viewing to Internet viewers free of charge to them and without advertising.

Technical support from 6am-9pm each weekday (Eastern Time) to continuously monitor and optimize overall webcast solution performance, minimize solution downtime, diagnose and quickly correct any solution performance issues, maintain the webcast webpage content, advise FERC of the benefits of advancements in Media Streaming technology as they occur, and provide toll-free telephone access to assist viewers of FERC webcasts with questions or concerns related to accessing the FERC webcasts. The contractor is available for equipment testing and pre-production sessions prior to each event.

A full service onsite webcast production solution for events which are held at the FERC headquarters building.

This production solution may must consist of providing camera (5), camera operator, video and audio recording services, webcast equipment and data communication services to produce and send a live webcast from a remote site. Contractor must be willing to work with FERC’s current closed captioning provider for closed captioning streams.

Additionally, the scope also includes subscription television services throughout the FERC headquarters.

3. SCOPE OF WORK

The contractor shall provide complete remote access to FERC Commission Meetings, technical conferences and other special events for live and/or archived on-demand viewing over the Internet as defined in this statement of work. The contractor shall provide equipment and services to meet contract requirements. Work includes:

• Audio, Video. Presentation, and Video Teleconferencing services originating from the FERC Commission Meeting Room.

• Networks Webcast Streams

• Media Webcast Streams

• Media Webcast Streams dedicated to FERC employees

• Closed Captioned Streams

• Recording Services

• Television Services

4. SPECIFIC TASKS

The contractor shall be directly responsible for ensuring the accuracy, timeliness and completion of all tasks under this effort. The contractor shall provide any webcast and data communications support, services and equipment required. Specifically, the contractor shall provide:

• On-site audio-video production services, including onsite equipment testing 24 hours prior to each sessions

• Provide 100% webcast viewer access at all times during live webcasts;

• Provide webcast viewer access reliability rate of at least 23 hours per day for any archived webcasts;

• Develop, update, and host a webpage (linked to the FERC webpage) from which interested viewers can access live events designated by FERC;

• Upload and maintain three months of archived events per meeting;

• Upgrade and maintenance/repair of webcast production and captioning equipment

• Audio webcasting services for off-site FERC meetings and events. Coordinate with hosting locations audio/visual personnel, pay for phone line and Gentner box (or equivalent).

• Creation of Podcasts, MP3 or latest upgrade formatted programs

• Conversion of various program sources to an alternate formats (e.g. VHS to DVD, MP3, MP4, or latest version of MP(x))

• Televised coverage of FERC meetings to subscribing organizations throughout the DC metro area

• Television subscription for the reception of public affairs, news and business television programming (at a minimum: CNN, C-SPAN1, C-SPAN2, C-SPAN 3, Bloomberg, Fox News, MSNBC and CNBC);

including televised coverage of FERC meetings through two internal channels (both are provided by contractor at no additional charge to FERC headquarters and 1100 First satellite office). Services are currently being provided in analog and digital formats. Potential future upgrade to HDTV.

• Video Teleconferencing Services with current Polycom camera ensuring connections with other “like’ conferencing equipment either through bridging services, ISDN, or direct IP calls. Connections to external endpoints must not leverage the FERC network.

• Webcasting services including: live and archived (3 months) webcasts for internal and external users in multiple webcast formats (Flash Media, Windows Media, Mobile devices to include iOS, Windows, Blackberry, and Android as well as Podcasts and MP3 up to the latest upgrade); custom branded viewer windows; internal and external user web pages (at a minimum Internet Explorer and Google Chrome); closed captioning; scalable number of viewers; archive segmentation and hosting; annual statistics; live meeting dates by month, type of access, number of hits, number of unique visitors, access subtotals and total accesses; monthly statistics; live meeting dates, type of access, number of hits, number of unique visitors, access subtotals and total accesses, archive statistics; by month, meeting date, type of access, subtotals and total accesses; by meeting statistics, meeting date, type of access, geographic location, hits, unique visitors, totals; internal and external technical phone support from 8:00am – 6:00pm, Monday through Friday; and send notifications to former webcast viewers and current users of our televised FERC meetings.

• Reformat pre-taped sessions into webcast format (formats stated above) and coordinate with our closed captioning contractor to include closed captioning for posting to FERC’s website.

• Technical support and maintenance assistance for FERC owned webcast server

• Coordination with DCIO on telephone conferences and computer based on-line conferences using latest web-based software or contracted service.

• Rapid telephone response within one hour and onsite response within two hours

• Internal webcast and recording of FERC meetings, training sessions and special events, ranging from 1 hour up to 8 hours on a as needed basis.

• Incorporate prior archived videos provided to the contractor by the FERC to the contractor’s archive;

and

• Provide all FERC archives to the FERC Contracting Officer’s Representative at the conclusion of the contract.

5. OTHER PERFORMANCE REQUIREMENTS

• Site Requirement o Must integrate with current wiring infrastructure, or new wiring must support GFE equipment.

o Contractor will not have access to FERC data or telephone networks for the purpose of data transmission. If external connections are required, contractor must arrange for such services directly with appropriate service providers.

o Current Contractor’s Equipment – The incumbent contractor is providing similar services with a combination of the equipment below and that listed in Section 16.1. Successful bidder should not anticipate the equipment listed below to be available for their provision of services under this scope and must provide equipment that meets the stated requirements.

New equipment installed by contractor must be compatible with FERC’s current audio and presentation equipment listed in section 16.1, Government Owned Equipment, or provide for a suitable replacement to such equipment. Any equipment currently on site that is not listed in this section or Section 16.1 should be presumed to be unavailable for use without written confirmation from the COR.

ITEMS

Broadcast Picture Studio

(5) Mega Pixel Wall Mounted Cameras

(7) Video Distributor Amplifier (VDA)

(2) Analog Distributor Amplifier (AVA) VHS/DVD Recorder Sound Board Computer CD Player/CD Playback

VTC

View Cast

(3) Video Tech DA (distributor amplifier)

(2) Time Base Connector Ten XL Encoder

(2) Demodulator MACC Transmitter Plura Monitor 5 Camera Control VTC Monitor Closed Captioning Monitor DVD Monitor Program Monitor

(2) Preview Monitors (small and medium) PowerPoint Monitor

(5) Camera Monitors Vertical Interval Switcher Microwave Transmitter

Equipment installation at FERC headquarters will need to take place April 1, 2015 – April 10, 2015 and tested no later than April 14, 2015. FERC is not willing to alter current audio/visual booth or rack space.

• Quality requirements include o Must Support up to HD Video (Up to 1080p) for Commission Meeting Room Viewing o Must Support up to HD Video Teleconferencing (Up to 1080p) for Commission Meeting Room Viewing o High quality Audio with noise reduction system with built in resistance to RF signals to ensure protection from electrical interference.

o Streaming video in both (See Below)

Video size types

Video size

4:3 aspect size

16:9 aspect size

Total bit rate (Kbps)

Audio bit rate (Kbps)

D1 720×486 640×480 852×480 800 32 (stereo) 640×480 852×480 1200 32 (stereo) HD 1280×720 – 1280×720 1800 64 (stereo)

– 1280×720 2400 64 (stereo)

5.1 Orientation Briefing

Within two weeks of award, the Contractor shall conduct an orientation briefing for the Federal Energy Regulatory Commission (FERC) offices as directed. The intent of the briefing is to initiate the communication process between The FERC Government staff and Contractor by introducing key task participants and explaining their roles, reviewing communication ground rules, discussing the invoice process and assuring a common understanding of subtask requirements and objectives.

The Orientation Briefing will be held at FERC Headquarters in Washington DC. The date and time will be mutually agreed upon by both parties.

The completion of this briefing will result in the following:

a) Introduction of both Contractor and Government personnel performing work under this contract.

b) The Contractor will demonstrate confirmation of their understanding of the work to be accomplished under this SOW.

5.2 Security Requirements

a) The contractor personnel shall have a current single scope background investigation (BI) which must be maintained during the performance of this effort. The clearance must be in place before the deployment of any services.

b) Contractor shall apply security best practices to ensure the integrity (ensure that webcasts are modified or added by authorized individuals only) and availability of the webcast recordings

5.3 Contractor Interfaces

The Contractor and/or his subcontractors may be required as part of the performance of this effort to work with other Contractors working for the Government. Such other Contractors shall not direct this Contractor and/or their subcontractors in any manner. Also, this Contractor and/or their subcontractors shall not direct the work of other Contractors in any manner.

The Government shall establish an initial contact between the Contractor and other Contractors and shall participate in an initial meeting at which the conventions for the scheduling and conduct of future meetings/contacts will be established. Any Contracting Officer’s Representatives (COR) of other efforts shall be included in any establishment of conventions.

5.4 Disclosure of Information

Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer.

The contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each contractor or employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

5.5 Limited Use of Data

Performance of this effort may require the contractor to access and use data and information proprietary to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others.

Contractor and/or contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorize Government personnel or upon written approval of the Contracting Officer (CO). The contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort.

Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner, which provides for greater rights to the contractor.

5.6 Productive Direct Labor Hours

The contractor can only charge the Government for “Productive Direct Labor Hours”. “Productive Direct Labor Hours” are defined as those hours expended by Contractor personnel in performing work under this effort.

This does not include sick leave, vacation, Government or contractor holidays, jury duty, military leave, or any other kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals or any other unexpected government closures.

5.7 Government Holidays

The following Government holidays are normally observed by Government personnel: New Year’s Day, Martin Luther King’s Birthday, Presidential Inauguration Day (metropolitan DC area only), President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation. Or any other kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals or any other unexpected government closures.

5.8 Payment for Unauthorized Work

No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein. This includes any services performed by the Contractor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this effort.

5.9 Contractor Personnel

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel, as well as subcontractor efforts used in performance of this effort. The Contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the statement of work. Resumes submitted for employees assigned to perform under this statement of work shall contain documented experience directly applicable to the functions to be performed. Further, these prior work experiences shall be specific and of sufficient variety and duration that the employee is able to effectively and efficiently perform the functions assigned.

5.9.1 Project Manager

The Contractor shall provide a Project Manager to facilitate Government-Contractor communications. The Project Manager shall be the primary technical and managerial interface between the Contractor and Contracting Officer (CO) and the Contracting Officer’s Representative (COR) located at FERC. The name of this person, and an alternate or alternates, who shall act for the contractor when the Manager is absent, be designated in writing to the CO. The Project Manager or alternate will have full authority to act for the contractor on all contract matters relating to daily operations.

The Project Manager or alternate must be available during normal duty hours, as specified herein and to meet with government personnel within 24 hours to discuss problems.

The Contractor's Project Manager shall meet with the CO/COR as necessary to maintain satisfactory performance and to resolve other issues pertaining to Government/Contractor procedures. At these meetings, a mutual effort will be made to resolve any and all problems identified. Written minutes of these meetings shall be prepared by the Contractor, signed by the Contractor's designated representative, and furnished to the Government within two (2) workdays of the subject meeting.

The Project Manager and alternate or alternates must be able to read, write, speak, and understand English.

5.9.2 Contractor Employees

Contractor personnel shall present a neat appearance and be easily recognized as contractor employees by wearing Security Identification Badges at all times while on Government premises. When Contractor personnel attend meetings, answer phones, and work in other situations where their status is not obvious to third parties they must identify themselves as such to avoid creating the impression that they are government employees.

5.9.3 Physical Security

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of normal duty hours and/or after normal duty hours, all government facilities, equipment and materials must be secured.

5.10 Emergency or Special Event Services

Occasionally, the Contractor may be required to perform and/or provide services outside the normal hours of duty. These occasions will be infrequent and require services be performed after normal working hours in the evening and/or weekends (Saturday and Sunday). The COR and the contractor will mutually agree upon any/all deviations to the schedule.

6 PLACE(S) OF PERFORMANCE

The COR should specify the physical and technical environment within which the effort (or subtask) will be performed. The technical environment addresses hardware and software descriptions, teleprocessing service requirements, requirements for remote access equipment, location if applicable, and so forth.

The work will be performed on-site at FERC Headquarters located in the Washington, D.C. Metropolitan area.

Services may be provided off-site, on-site, or a combination of, depending on program requirements. The anticipated places of performance shall be at the contractor site(s) and sites identified by the COR during performance of this effort. The places of performance include, but are not limited to, the contractor’s office and locations throughout the U.S. OR Services may be provided off-site, on-site, or a combination of, depending on program requirements.

7 PERIOD OF PERFORMANCE

The period of performance for this effort is date of award for a period of one (1) year thereafter, hereto referred to as the Base Period. This effort includes four (4) option periods, which may be unilaterally exercised by the Government. Each option period shall not exceed one year in duration, unless mutually agreed upon and a formal modification issued. All terms and conditions applicable to the base period shall extend to the options unless otherwise agreed upon.

8 DELIVERABLES/DELIVERABLE SCHEDULE

In fulfillment of this effort, the Contractor shall provide the following deliverables. All deliverables shall be submitted to the COR, unless otherwise agreed upon.

The Contractor is to provide a timeline at the time of proposal to include the dates that they will be able to provide FERC with the following deliverables.

• Project Management Plan (within 2 weeks of contract award)

• Project Schedule (within 2 weeks of contract award)

• List of Project Milestones (for tracking and status)

• System Design Document

• Site Surveys

• List of Hardware and Software

• List of Licenses and Warranties

• Bill of Materials

• Maintenance and Support Plan, in accordance with requirements defined in C-2.1.4.3

Unless otherwise specified, the Government will have a maximum of ten (10) working days from the day the draft deliverable is received to review the document, provide comments back to the contractor, approve or disapprove the deliverable(s). The contractor will also have a maximum of ten (10) working from the day comments are received to incorporate all changes and submit the final deliverable to the Government.

8.1 Inspection and Acceptance Criteria

Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the COR.

8.2 General Acceptance Criteria

General quality measures, as set forth below, will be applied to each work product received from the contractor under this statement of work.

• Accuracy - Work Products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

• Clarity - Work Products shall be clear and concise. Any/All diagrams shall be easy to understand and be relevant to the supporting narrative.

• Consistency to Requirements - All work products must satisfy the requirements of this statement of work.

9 QUALITY ASSURANCE

The COR will review, for completeness, preliminary or draft documentation that the Contractor submits, and may return it to the Contractor for correction. Absence of any comments by the COTR will not relieve the Contractor of the responsibility for complying with the requirements of this work statement. Final approval and acceptance of documentation required herein shall be by letter of approval and acceptance by COTR. The Contractor shall not construe any letter of acknowledgment of receipt material as a waiver of review, or as an acknowledgment that the material is in conformance with this work statement. Any approval given during preparation of the documentation, or approval for shipment shall not guarantee the final acceptance of the completed documentation.

10 ADMINISTRATIVE CONSIDERATIONS

10.1 Correspondence

To promote timely and effective administration, correspondence shall be subject to the following procedures:

a) Technical correspondence (where technical issues relating to compliance with the requirements herein) shall be addressed to the Contracting Officer’s Representative (COR) with an information copy to the Contracting Officer (CO) and the Contract Specialist (CS).

b) All other correspondence, including invoices, (that which proposes or otherwise involves waivers, deviations or modifications to the requirements, terms or conditions of this SOW) shall be addressed to the Contracting Officer with an information copy to the COR.

10.2 Points of Contact

10.2.1 Contracting Officer’s Representative (COR)

a) The Contracting Officer’s representative, for this effort is as follows:

[Federal Energy Regulatory Commission] [Office of the Executive Director, Logistics Management Division] [888 First Street, NE, Washington, DC 20426]

TBD

b) The COR is the individual within the Program Management function who has overall technical responsibility for this effort. The COR supports the CO/CS during administration of this effort by:

1) Making final decisions regarding any recommended rejection of deliverables;

2) Providing technical clarification relative to overall workload matters;

3) Providing advice and guidance to the Contractor in the preparation of deliverables and services;

4) Providing acceptance of deliverable products to assure compliance with requirements.

c) The COR also provide technical direction to the Contractor, i.e., shifting work emphasis between areas of work; fills in details, or otherwise serves to accomplish the purposes of this effort. Technical direction shall be within the general statement of work for this effort. The COR does NOT have the authority to and may NOT issue any technical direction which:

1) Constitutes an assignment of work outside the general scope of this effort;

2) Constitutes a change as defined in the “Changes” clause;

3) In any way causes an increase or decrease in cost or the time required for performance;

4) Changes any of the terms, conditions, or other requirements of this effort; and

5) Suspends or terminates any portion of this effort.

d) All technical direction shall be issued in writing by the COTR or will be confirmed by the COR in writing within 10 calendar days after verbal issuance. A copy of the written direction shall be furnished to the CO and the CS.

e) In addition to providing technical direction, the COR will:

1) Monitor the Contractor’s technical progress, including surveillance and assessment of performance, and recommend to the CO and CS, any changes in the requirement;

2) Assist the Contractor in the resolution of technical problems encountered during performance; and

3) Perform inspection and acceptance or recommendation for rejection of Contractor deliverables and identify deficiencies in delivered items. This does not replace any other quality assurance inspection requirements that are specified elsewhere within this SOW.

f) If in the opinion of the Contractor, any instruction or direction issued by the COR is outside of their specific authority, the Contractor shall not proceed but shall notify the CO in writing within 5 working days after receipt of any instruction or direction, with an informational copy to the CS.

10.2.2 Contracting Officer

The Contracting Officer (CO) for this effort is as follows:

Federal Energy Regulatory Commission (FERC) Procurement Operations Branch

888 First Street, NE ,Washington, DC 20426 Attn: [Contracting Officer’s Name, phone, fax, email]

11 INVOICING

The Contractor will submit an original invoice to:

DFS.INVOICES@FERC.GOV

To constitute a proper invoice, the invoice must include the following minimum information and/or attached documentation:

• Name of business concern/letterhead;

• Invoice date and separate/distinct number;

• Contract and Task Order number;

• Description of services and dates upon which services were rendered;

• Payment terms;

• Name, title, phone number and complete mailing address of responsible official to whom payment is to be sent or to contact in case of a defective invoice;

• Total charges for the billing period.

12 POST AWARD EVALUATION OF CONTRACTOR PERFORMANCE

Interim and final evaluations of contractor performance will be prepared on this effort in accordance with FAR Subpart 42.1500. A final performance evaluation will be prepared, by the COR, at the time of completion of work. In addition to the final evaluation, interim evaluations may be prepared, by the COR, annually to coincide with the anniversary date of this effort.

Interim and final evaluations will be provided to the Contractor as soon as practicable after completion of the evaluation. The Contractor will be permitted thirty (30) calendar days to review the document and to submit additional information or a rebutting statement. Any disagreement between the parties regarding an evaluation will be referred to an individual one level above the CO, whose decision will be final.

Copies of the evaluations, Contractor responses, and review comments, if any, will be retained as part of the contract file, and may be used to support future award decisions.

13 SECTION 508 COMPLIANCE REQUIREMENTS

Any/all electronic and information technology (EIT) procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

16 GOVERNMENT FURNISHED PROPERTY/INFORMATION

As determined by mutual agreement, the Government will provide additional property that may be required in the performance of this effort.

At the request of the Government, or at completion of this effort, the Contractor shall immediately return any Government-provided property, including any equipment, specialized or off-the-shelf software, and all other property provided by the Government for the Contractor to use to complete this effort.

mailto:DFS.INVOICES@FERC.GOV http://www.section508.gov./

16.1 Government Furnished Equipment

Solution must integrate with the equipment listed below, or if the current listed equipment does not support the stated requirements under this scope, vendor must supply new equipment necessary to meet such requirements.

ITEMS

4 VORTEX (ASPI Digital ECHO free EF2280) 2 CROWN (SIX Channel Professional Amplifier)

Extron (USP 405 Universal Signal Processor) Analog lines Polycom Video Teleconferencing Extron RGB 440 table mount (2) Extron RGB 465 wall mount (1)

16.3 Access to Government Facilities

The Contractor will be allowed access to the Government's facilities as needed

16.3 Equipment Inventory

An inventory of government-furnished equipment must be completed not later than 5 calendar days after start of this effort and not later than 5 calendar days before completion of this effort. The contractor and the COR or other government representative must jointly determine the working order and condition of all equipment and document their findings on the inventory.

17 PERSONNEL REQUIREMENTS

17.1.1 Key Personnel Definition

Certain skilled experienced professional and/or technical personnel are essential for accomplishing the work to be performed. These individuals are defined as "Key Personnel" and are those persons whose resumes were submitted and marked by the vendor as "Key Personnel". No substitutions shall be made of accepted key personnel except for sudden illness or death, or termination of employment. Substitutions shall only be accepted if in compliance with “Substitution of Key Personnel" provision identified below.

17.1.2 Substitution of Key Personnel

All Contractor requests for approval of substitutions hereunder shall be submitted in writing to the COR and the Contracting Officer at least twenty-five (25) calendar days in advance of the effective date, whenever possible, and shall provide a detailed explanation of the circumstances necessitating the proposed substitution, a complete resume for the proposed substitute, and any other information requested by the Contracting Officer necessary to approve or disapprove the proposed substitution. An interview may also be requested. The COR and the Contracting Officer will evaluate such requests and promptly notify the Contractor of approval or disapproval in writing.

17.1.3 Key Personnel Designation

For the purpose of the overall performance of this effort, the Contractor's Project Manager shall be designated as a key person.

The Project Manager shall be the Contractor's authorized point of contact with the Government CO and the COR. The Project Manager shall be responsible for formulating and enforcing work standards, assigning schedules, reviewing work discrepancies, and communicating policies, purposes, and goals of the organization to subordinates.

5.10 Emergency or Special Event Services