FedEx User Guide SSR 2024.xlsx

Contact Info

Navigate Contract

SMALL PACKAGE DELIVERY SERVICES WITH FEDEX CORPORATE SERVICES INC.

HOW TO NAVIGATE THE CONTRACT

STEP 1: Select a Shipping Service

Go to the "Services" tab for a chart of all FedEx services offered under this contract.

STEP 2: Determine Shipping Costs

Shipping costs are determined by the distance traveled (zone), shipment weight, type of service (baseline transportation rates), and applicable surcharges.

If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. See page 125 in the "FedEx Service Guide" for details.

Calculate the dimensional weight.

NOTE: Column I in the "Services" Tab notes which tab to select in the "FedEx Cost List" for desired services.

○ No pickup charges (air) or weekly service fees (ground) shall be assessed for an shipments tendered to FedEx by end users.

○ A fuel surcharge will be added to all shipments and capped at 7% for all services.

STEP 3: Create or Retrieve Your FedEx Account

STEP 4: Manage Your Shipments

Once your FedEx account user ID and password are set up, you can begin creating online shipments and labels.

○ "Schedule Pickup on FedEx" provides step by step instructions

○ Check for shipment delays due to weather, natural disasters, and other uncontrollable events.

https://www.fedex.com/en-us/tracking/insight.htmlhttps://www.fedex.com/en-us/shipping/schedule-manage-pickups.htmlhttps://www.fedex.com/locate/index.html?locale=en_UShttps://www.fedex.com/ratetools/RateToolsMain.do?method=SetupFindZoneshttps://www.fedex.com/en-us/shipping/packaging/what-is-dimensional-weight.htmlhttps://www.fedex.com/en-us/get-started.htmlhttps://www.naspovaluepoint.org/portfolio/small-package-delivery-services/fedex-corporate-services-inc/https://www.fedex.com/en-us/service-alerts.html?cmp=EMC-1003145-1-6-200-1111110-US-US-EN-SRDISRUPT181009&ET_CID=428755&ET_RID=10526246&LINK=https%3a%2f%2fwww.fedex.com%2fen-us%2fservice-alerts.html Services FedEx Services Offered on Contract

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Microsoft_Word_Document.docx

REGISTERING AN ACCOUNT ON FEDEX.COM:

SETTING UP USER ID & PASSWORD

1. Submit a completed “FedEx Government New Account Setup Form v3 final 8.25.21” form to govtsupport@fedex.com.

2. You will receive an email from govtsupport@fedex.com with your account number.

3. Scroll down to the middle of this page https://www.fedex.com/en-us/open-account.html and select “Activate Online Access”.

4. Enter Your Registration Information

a. Complete all required fields as noted by an asterisk (*)

b. Check the box for Terms and Conditions

c. Confirm Your Selected Account Option as “Use my account online”

d. Select Continue

5. Enter account information

a. Complete all required field as noted by an asterisk (*)

b. Enter your FedEx account number in the Enter Account Number field

c. Confirm or change your billing information

d. Select Continue

6. Registration Confirmation -Your registration is confirmed and you are ready to use your account on fedex.com

a. Click Ship now

b. Select your FedEx account number from the drop-down menu under “Select a FedEx account from your online profile” and select Continue

c. Select the orange circle to “Start Using FedEx Ship Manager” to complete registration

ADDITIONAL RESOURCES

· For personal assistance with registration, you may call 877-339-2774

· Call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 and say “Tech Support”

· View additional How-To Guides in the FedEx Learning Center: https://www.fedex.com/en-us/learning-center.html#how-to image1.png image2.png image3.png image4.png image5.png image6.png image2.emf

State GOV New Acct Form.xlsx New Account

New Account Request Account Owner Information Billing Information

Express National Ground National New Account # Phone (Area Code, Prefix, Suffix) Company Name Cust Type Addr 1 Addr 2 City State Zip Contact First Name Contact Last Name Point of contact - E-Mail Address Point of contact - Phone Number (Area Code, Prefix, Suffix) Attention Of Room / Suite / Floor / Building Number Street Address or P.O. Box City State Zip Code

Provided by Sales Provided by Sales Provided by Rev Services 10 digit phone number (no dashes. Limit 30 Characters (no special characters) GOV for governement accounts Only fill this field if there is something unique to the job. Put the actual address in the Addr 2 Field Customer Address (Limit 30 Characters Do not include commas or special characters). City (Limit 26 Characters Do not include special characters) 2 letter abbreviation 5 digit zip code no dashes Limit 30 Characters (no special characters) Limit 30 Characters (no special characters) Limit 30 Characters (no special characters) 10 digit phone number (no dashes). Customer Address (Limit 30 Characters Do not include commas or special characters). City (Limit 26 Characters) 2 letter abbreviation 5 digit zip code no dashes

1 GOV

2 GOV

3 GOV

4 GOV

5 GOV

7 GOV

8 GOV

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11 GOV

mailto:Mindy.Cordsen@oregon.gov image3.emf

HOW TO SCHEDULE A PICKUP ON FEDEX.COM

Paper copies are for reference only Revision Date: 1-9-2018 Schedule Pickup on FedEx 2020

SCHEDULE A PICKUP ONLINE AT FEDEX.COM

1. On the fedex.com homepage, select “Sign In” and use your existing user ID and password to log in

2. Select the “Shipping” tab and select “Schedule & Manage Pickups” from the drop-down menu

3. On the “Pickup” screen, complete all required fields noted by an asterisk (*)

a. “Account Details” – select the proper account number

b. “Pickup Address” – enter the address where the package(s) will be picked up

c. “Package Information” – check the applicable box(es) beside the service being used, which could be

FedEx Express, FedEx Ground, or FedEx Express® Freight

NOTE: for LTL freight pickup, select the “Schedule an LTL Freight Pickup” tab

i. Once a service type box is checked, additional required information will need to be entered in all fields noted with an asterisk (*)

d. Select “Schedule pickup” to complete the pickup request

HOW TO SCHEDULE A PICKUP ON FEDEX.COM

Paper copies are for reference only Revision Date: 1-9-2018 Schedule Pickup on FedEx 2020

SCHEDULE A PICKUP ONLINE WHILE PREPARING A SHIPMENT

1. On the “Create A Shipment” screen, complete all required fields as required and noted by an asterisk (*)

2. Select the “+Edit” link on the “Pickup/Drop-off” section

3. Select the radio button beside “Schedule a pickup”

4. Select the “+Edit” link beside the “Pickup Address” location

5. Enter all required fields noted by an asterisk (*) for the address where the package(s) will be picked up

NOTE: By default, the shipping address on file with your fedex.com profile will be the pickup location. Ensure that you change the pickup address for alternate pickup location(s).

6. Complete any additional sections, and select the “Ship” button to prepare the shipping label(s) and schedule the pickup(s)

ADDITIONAL RESOURCES

Review the Pickup/Dropoff help document

Call FedEx Customer Service at 1.800.GoFedEx 1.800.463.339 and say “Schedule Pickup” to schedule a pickup/alternate address pickup by phone

View additional How-To Videos online http://www.fedex.com/us/quick_help/sm_shiphelp.html#pickdrop https://smallbusiness.fedex.com/how-to-videos.html image4.emf