Atch 18 BOSS PWS TO 9 RVI Final .docx

BUSINESS OPERATIONS

SUPPORT SERVICES

(BOSS)

PERFORMANCE WORK STATEMENT (PWS)

Task Order 0009 RVI

June 25, 2011

TABLE OF CONTENTS

1.0 DESCRIPTION OF SERVICES

1.3.1. Administrative Support

1.3.2 Financial Management

1.3.3 Program/Project Support

1.3.4 Program Control Support, Execution, and Reporting:

1.3.5 Additional Support Functions.

1.0

DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) provides support to the Air Force Research Laboratory (AFRL), Phillips Research Site (PRS), Kirtland Air Force Base (KAFB). The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS. The contractor shall also support the financial management divisions, the business offices, and individual projects, branches and divisions. All services requested under this Performance Work Statement (PWS) are non-personal in nature and will be requested by a Task Order generated by the applicable functional area and Contracting Officer (CO).

1.1 Mission.

The mission of AFRL within the PRS is two-fold, consisting of the Directed Energy Directorate (RD) and the Space Vehicles Directorate (RV). The Directed Energy Directorate develops high-energy lasers, high-power microwaves, and other directed energy technologies for the United States Air Force and the Department of Defense . The mission of the Space Vehicles Directorate is to develop and transition high pay-off space technologies supporting the war fighter while leveraging commercial, civil and other Government capabilities to ensure America's advantage.

1.2 General.

The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS.

1.3 Requirement.

The objective of this PWS is to acquire Non-Advisory and Assistance Service (A&AS), support for business and program management activities within the PRS. These activities provide support, assistance, or training for the management and operation of the financial management divisions, the business offices, and individual projects, branches and divisions. The Contractor shall provide services in the following areas:

1.3.1. ADMINISTRATIVE SUPPORT

The contractor shall provide management and administrative support functions to assist in the day-to-day operations of the directorates, divisions, branches, and individual projects.

1.3.1.1 Presentation Support.

The contractor shall:

1.3.1.2 Meeting/Conference Support.

The contractor shall:

1.3.1.3 Correspondence.

The contractor shall:

1.3.1.4 Document Support.

The contractor shall:

1.3.1.5 Time and Attendance.

The contractor shall:

1.3.1.6 Travel Orders.

- The contractor shall assist with travel order entry into the government’s automated travel order system.

- The contractor shall assist with voucher entry into the government’s automated travel order system.

1.3.1.7 Organizational Support.

The contractor shall:

1.3.2 FINANCIAL MANAGEMENT.

The contractor shall support divisions, branches and individual programs/ projects with various financial management functions. Functions include, but are not limited, to the functions below.

1.3.2.1 RESERVED

1.3.2.2 RESERVED

1.3.2.3 Budget Execution

The contractor shall:

· Perform trend review for the assigned program/projects and recommend corrective action to ensure the execution of the available/anticipated funding allocation meets or exceeds the Office of the Secretary of Defense (OSD) goals for obligations and expenditures.

· Initiate and/or prepare all assigned program/project funding documents in ABSS and CCARS.

· Support program/project managers in developing cost estimates.

· Develop, monitor, and adjust the indirect/overhead rate calculations based on estimated/actual indirect/overhead cost pools and the estimated/actual direct labor hours. This includes developing and calculating supplemental indirect/overhead rate methodologies by the Directorate.

· Assist cardholders in preparing for a purchase of goods or services, and preparing for audits.

1.3.2.4 RESERVED

1.3.2.5 RESERVED

1.3.2.6 RESERVED

1.3.2.7 RESERVED

1.3.2.8 RESERVED

1.3.2.9 RESERVED

1.3.3 PROGRAM/PROJECT SUPPORT.

The contractor shall support divisions, branches, and individual technical projects. Overall support of an effort includes, but is not limited to providing: program planning; program control support; funding support and tracking; schedule monitoring and reconciliation; computer support; facilities support; safety and security support.

1.3.3.1 RESERVED

1.3.3.2 RESERVED

1.3.3.3 RESERVED

1.3.3.4 RESERVED

1.3.3.5 RESERVED

1.3.3.6 RESERVED

1.3.3.7 RESERVED

1.3.3.8 RESERVED

1.3.4 PROGRAM CONTROL SUPPORT, EXECUTION, AND REPORTING:

The contractor shall provide accurate updating, appropriate reviews, projections, required execution, and comprehensive reporting of all technical directorate current/future program/project status allocations to designated authorities.

1.3.4.1 RESERVED

1.3.4.2 RESERVED

1.3.4.3 RESERVED

1.3.5 ADDITIONAL SUPPORT FUNCTIONS.

The contractor shall provide support in additional functional areas. Such support includes, but is not limited to, the following.

1.3.5.1 REERVED

1.3.5.2 REERVED

1.3.5.3 RESERVED

1.3.5.4 RESERVED

1.3.5.5 RESERVED

1.3.5.6 RESERVED.

1.3.5.7 Facilities/Equipment Support (PRS Site, Division, or Branch Level) The contractor shall:

· Support the Facility Manager.

· Perform duties associated with the management of maintenance, repair, and construction of real property to include monitoring the facility contracts, interfacing with base civil engineering or their contract representatives, the Army Corp of Engineers, or others as necessary to insure timely completion of facility work orders and projects.

· Maintain databases of real and physical properties. Databases will include digital photos, maintenance and repair, minor construction, and military construction. Must be able to utilize basic software tools such as Microsoft Word, Excel, PowerPoint, ESRI ArcView, Autodesk AutoCad, Automated Civil Engineering System (ACES), and Work Information Management System (WIMS)

· Ensure building custodians/managers are maintaining their facilities within established KAFB and AF procedures and that the building custodians/managers are maintaining on-site supplies required for each building assigned.

· Initiate/coordinate/ensure satisfactory completion of work orders called into Civil Engineering.

· Perform duties of Division or Branch Information Technology Equipment (ITE) Custodian/Equipment Custodian.

· Perform duties of Division or Branch Building Custodian.

The contractor may perform the duties of ITE Custodian, Equipment Custodian and Logistics Support Stock Monitor in accordance with paragraph 3.2 of this document.

1.3.5.8 Mail Center Support

The contractor shall:

- Operate and manage the AFRL-Phillips Research Site (PRS) Mail Center, including all related tasks (including delivery of Space Development and Test Directorate (SDTD) mail), and provide service daily during the hours of Mon-Friday, 7:00-3:30 MST, excluding Federal holidays. The contractor shall provide trained, substitute staff as required to ensure daily operation and coverage of these hours. The contractors shall ensure that RD and RV mail is picked up at the Kirtland AFB post office every morning. Secret security clearances are required.

1.3.5.9 RESERVED

1.3.5.10 Management and Operation of the AFRL Phillips Research Site Space Science Conference Center The contractor shall:

- Operate and manage the AFRL Phillips Research Site Space Science Conference Center (currently Bldg 201), including all technical management, security, equipment and facility operation. This includes operation of the video-teleconferencing and audio/visual equipment and scheduling of the conference rooms. These services are critical to have operational on a daily basis. The contractor shall provide trained, substitute staff as required to ensure daily operation and coverage of these hours . The contractor shall provide for all technical management and facility operation of the PRS Space Science Conference Center, including but not limited to:

1) Provide conference and meeting support for both classified and unclassified conferences.

2) Support normal hours of operation: 0700-1800 MST Monday through Friday. It is generally expected that the normal support hours defined above shall be provided; however to ensure that operational support is available at the Conference Center beyond normal hours when needed, the contractor will provide flexible manning to support conferences which run past 1800. The contractor shall advise the QAP prior to providing conference support after 1800.

3) Tactfully, professionally, and diplomatically coordinate efforts with a wide variety of personnel, including numerous Very Important Person (VIP)s.

4) Provide conference center metrics weekly, to include at a minimum: the number of conferences/meetings, whether classified or unclassified, name of customer office, number of hours of conference time, and any conference center issues.

5) Develop, install, and maintain new technical capabilities for the integrated presentation systems.

6) Provide computer configuration and networking/computing technical support.

7) Maintain and configure the Center’s internal network and computer configurations, including server administration and management. Maintain the center’s LAN subnet. Maintain conference center LANs, WANs, ISDN, DSL, POTS, and TCP/IP addresses. Assist users in troubleshooting conference equipment setups to connect to the network, including the above.

8) Manage a block of Transmission Control Protocol/Internet Protocol (TCP/IP) addresses and assist users in Operating System setups for Ethernet and Dial-up Networking connections.

9) Design and configure mobile computer and presentation systems for off site activities.

10) Provide expertise in all related fields of conference center operations and oversee and coordinate the technical aspects of conference center operations.

11) Research technical solutions to meet conference center requirements for visual and auditory communications and briefing/conference requirements, including researching information technology and communications technology solutions targeted at attaining “best value” for the government, cost and technical considerations included.

12) Provide application support on software packages used for the integrated presentation systems.

13) Develop and maintain a detailed inventory and strict accountability of information technology and other equipment and ensure that all equipment signed out is in accordance with AFI 23-111 and AFMAN 23-220. Ensure the facility is always maintained with working communications equipment, and make recommendations for upgrades to the government office providing conference center oversight. Any repairs from outside vendors or other actions which expend government funds will be coordinated with the QAP so as not to commit the government for unauthorized expenditures. Keep branch management apprised of budget or other conference center issues.

14) Provide technically workable and effective audio/visual/communications solutions to customers which meet their requirements on time.

15) Provide computer and audio/visual technical support to Conference Center customers. Design, build, and modify systems to meet customer needs. Prepare, transport, and set up remote presentation systems and ensure they are compatible with existing networks and communications equipment, computer configuration and networking/computer technical support. Coordinate maintenance support of the facility with the base contractor performing the Civil Engineering (CE) function.

16) Provide non-technical support required by customers segregated from their normal work environment.

17) Provide courteous, expeditious, and accurate coordination and information to customers of the Space Science Center.

18) Implement scheduling practices with minimal scheduling conflicts which include electronic posting of activities, effective coordination of room configurations and technical support, and timely communication with the office of primary responsibility.

19) Advise and monitor customers during formal ceremonies, presentations and events.

20) Forecast and acquire supplies most commonly requested.

21) Maintain databases of commonly required information such as Base Locators, local and Defense Switched Network (DSN) phone lists.

22) Contractor personnel performing Conference Center support are subject to being requested to perform emergency support or assist with special conferences or projects outside of normal work hours. If this emergency support is required by the QAP, the contractor personnel shall be available to work outside the hours specified.

23) Implements scheduling practices for facilities and advanced technical equipment with minimal conflicts and to achieve most effective use of visual information and computer capabilities. Assists customers in all aspects of facility operation, including scheduling, customer assistance and instruction on use of the facility and equipment.

24) Implement integrated audio/visual presentation setups requiring AMX control systems, computer/RGB/composite/S-Video inputs, hardwired and wireless sound systems, as well as mobile operations. Systems can include but are not limited to signal splitters, demuxers, matrix routers, line doublers, scan converters and both LCD and DLP projectors.

- Video-Teleconferencing.

The contractor shall:

-- Complete operation and basic maintenance of Conference Center Video Teleconferencing systems (VTC), including all operational aspects of VTC, network connectivity requirements, VTC connection and routing procedures, and operation pertaining to the VTC. Operate a variety of VTC technologies and systems (makes & models included) operations. Implement VTC upgrades and provide integration as required. Maintain VTCs including technical updates such that site VTC implementation proceeds on an effective and state-of-the-art basis. Perform basic maintenance of video-teleconferencing systems. Perform troubleshooting procedures for these systems, to include reviews of why network connections may drop during a conference and implements re-connection quickly. Coordinate with VTC facilitators both internally at Phillips Research Site and externally to enable stable connections and ensure compatibility of local VTC configurations.

- Conference Center Security:

The contractor shall:

1) Devise, recommend, and implement procedures to alleviate customer security concerns in a highly technical environment. Provide in-depth knowledge of physical protection requirements for establishing secure working areas as well as Air Force Information and Computer Security procedures. Maintain security processes and procedures such that the conference center shall have no validated security incidents.

2) Coordinate on all written security plans required for classified events.

3) Establish, post, and monitor secure working areas in accordance with DoD 5200.1R and AFI 31-401.

4) Monitor compliance with computer security procedures outlined in Air Force System Security Instructions AFSSI 8502.

5) Initiate and monitor System Security Authorization Agreements (SSAA) for classified and unclassified computer systems.

6) Maintain positive control over building access.

7) Initiate and track procedures outlined for the various THREATCON conditions.

8) Coordinate written security plans required for sensitive conferences and expositions. Set up and monitor Temporary Collateral Working Areas in accordance with DoD 5200.1R and AFI 31-401. Accurately assist customers in computer security procedures outlined in AFSSI 8502. Initiate procedures outlined for the various THREATCON conditions. Maintain security processes and procedures such that the conference center shall have no validated security incidents.

- Facility Management:

The contractor shall:

1) Manage all aspects of the conference center facility, including initiation and tracking of all facility management tasks in compliance with appropriate policies, procedures, and instructions.

2) Monitor compliance to the Director-approved Policies and Procedures.

3) Draft proposed yearly budget based upon branch budget requirements, monitor spending levels and coordinate all acquisitions, including obtaining branch coordination and approvals from the government points-of-contact. Develop and then maintain documentation on approved room configurations.

4) Coordinate maintenance support of the facility with Civil Engineering (CE).

5) Draft, coordinate, and manage procedures outlined in the Center’s Emergency Action Plan and Continuity of Operations Plan (COOP).

6) Monitor compliance with safety and fire procedures as outlined in AFI 32-2001, KAFBI 32-2002, AFOSHSTD 91-501 and NFPA Std 10, and other relevant safety and fire regulations as required.

7) Comply with the Civil Engineering Guide for Facility Managers for Kirtland AFB, and Air Force and base fire prevention and safety requirements.

1.3.5.11 Information Technology Requirements Support and Publications/Forms Program The contractor shall:

1) Provide accurate and timely responses or resolutions to user questions.

2) Perform Phillips Research Site Information Technology Standards functions. Serve as the site single point-of-contact on information technology standards and IT C4 requirements process. Manages the Phillips Research Site (PRS) C4 (Command, Control, Communications and Computers) and relevant co-located offices’ requirements process, including guiding CIO customers and project officers with the information technology requirements standards, drafting technical C4 requirements and approval requests, ensuring input into the C4 database. Provide reports and performs tasks that can require use of MS Office software suite (MS Word, MS Access, MS Excel, MS PowerPoint). Explain and/or trains Phillips Research Site personnel on the technical and compatibility issues regarding desktop computer systems and peripherals, C4 requirements process, IT standards requirements (Air Force Instruction 33-103) and related information.

3) Secure government approval and signature on those requests meeting Air Force approved C4 standards. Maintain the Site information technology standards, incorporating new technical requirements or changes as technology advances or as higher-level government standards evolve. Advise customers on IT standards and requirements, desktop application software versions and operating system standards, and technical issues relevant to compatibility and interoperability of desktop systems on local network. The contractor shall ensure compliance with Phillips Site information technology standards and provide guidance to users on requirements for system certification and accreditation. The contractor shall provide accurate responses to customer issues or problems concerning the C4 requirements database or process within two workdays. The contractor shall ensure that approvals, disapprovals or current status are provided to users, with explanation, for all C4SRD requests within two workdays of receipt. Provide information to project officers and other customers regarding how to use AFWAY or other USAF or DOD standard information technology purchasing programs. Ensures that the blanket C4 standards documents are maintained and updated quarterly to reflect the latest information technology technical standards consistent with AFI 33 series instructions and local C4 policy.

4) Manage database requirements and maintenance, to include formulating requirements for establishing a database to process the Phillips Research Site’s C4 (Command, Control, Communications and Computers) information technology requirements and approvals, and maintaining and administering this database. Manage the C4SRD database, to include inputting data, resolving database errors or discrepancies, and running reports and queries. The contractor shall maintain oversight of the database process such that users obtain approvals or disapprovals, with explanation for all C4SRD requests. Assists with the development of database requirements, accounts maintenance, queries and reports, and maintaining database input forms and processes to ensure mission information requirements needs are met. The contractor shall:

a) Draft database process requirements as required, and provide input to software programmers

b) Establish the C4 database process steps

c) Coordinate with programmers in designing database input forms and other database requirements for the C4 process

d) Research future database process changes

e) Input and validate data into databases, including relevant related databases

f) Run reports and queries from the databases and provide C4 metrics to the government

g) Ensure any policy changes from applicable Air Force instructions (AFI) or guidance from higher AF authority are incorporated with the database design team

1) Support the Phillips Research site Electronic Publications system. Serve as Phillips Research Site Publications & Forms Manager for RV and RD. Ensure on time coordination of all publications and replies to HQ suspense’s within required dates. Assists customers in the use of web sites for electronic forms and publications. Train OPRs in the process required to coordinate, input, and maintain electronic publications on the various systems and oversee the process to ensure electronic availability of publications is timely and correct, coordinating technical issues with the Phillips Research Site electronic library as required. Troubleshoot and provide user assistance in the posting and use of electronic pubs and forms to users. Support miscellaneous tasks in Information Technology projects, to include oversight of short-term projects. Perform one-time management tasks such as coordination of suspense’s, drafting of process or management recommendations to resolve issues in general information technology topics, and implementation thereof. Ensure these tasks are completed by the required suspense date.

1.3.5.12 RESERVED

1.3.5.13 RESERVED

1.3.5.14 RESERVED

1.3.5.15 RESERVED

1.4 MANAGEMENT REQUIREMENTS.

1.4.1 Quality Control Plan.

The contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure that the government receives the level of quality that is consistent with the requirements specified in each task order. The contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, professional and cooperative behavior, technical quality of work, management of contractor team’s efforts including level of understanding of PRS mission, and commitment to customer satisfaction. The QCP shall be sufficiently detailed to provide the contractor’s methodology for identifying and recruiting qualified personnel for support requirements identified in the areas in Paragraph 1 of this PWS (“Description of Services”). The QCP shall also provide the contractor’s methodology for resolving problems identified by the Government during reviews conducted in accordance with Paragraph 2 of this PWS (“Service Delivery Summary”). The QCP shall also provide the contractor’s methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system.

The QCP shall be made available for government review upon request.

Three specific sections should be addressed to demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Service Delivery Summary (SDS) items found in the Performance Work Statement. Suggested table of contents and specifics for a Quality Control Plan:

- Quality Management Approach: The overall approach for managing contract quality is described in this section of the Quality Control Plan. Discuss your overall quality philosophy and describe how your employees are integrated into the quality management process.

- Quality Assurance: Quality assurance activities focus on the processes being used to manage and deliver the services or deliverables. Organizational charts, communication lines, decision making authorities, criteria to be employed when determining if and when to elevate a performance issue are among the areas that should be thoroughly described in the QCP.

- Quality Control and Quality Standards: Quality control activities should be performed continually throughout a contract to verify that management, services rendered or deliverables are of high quality. The PWS contains SDS items that establish performance thresholds or quality standards. The service provider’s performance will be evaluated against the SDS criteria before the performance is accepted. The QCP should describe how the service provider will determine when services or deliverables specified in the SDS are complete and correct. The service provider may also discuss and describe areas in the PWS felt to be of particular importance in the successful performance of this contract. As a minimum each SDS item should be discussed. Topics covered in this section of the QCP include:

- Identify each performance area and the level of importance to the overall contract;

- Identify the specific quality tools or tracking method(s) to be utilized for each performance area;

- Identify service provider metrics or report areas and frequencies;

- Identify the methods to be used to identify a performance weakness and describe resolution approaches whether discovered by your quality control processes or identified by the government.

2.0 SERVICE DELIVERY SUMMARY.

No more than three total instances of failure to meet PWS requirements, listed in the above SDS items per assessment period.

2.1 PERFORMANCE EVALUATION: Performance will be assessed through evaluation using the performance objectives and thresholds specified in the contract Service Delivery Summary, and/or Task Orders, (QAP have the right to conduct assessment for SDS items and non-SDS items as well.) For clarity, the Surveillance Reports (SRs) for each task order will be submitted to the COR, the COR will consolidate the inputs and provide a single report to the contracting officer for each period being reported. The CO will provide feedback to the contractor.

2.2 Any discrepancies or problems occurring during the assessment cycle will be brought to the attention of the COR, contract specialist and contracting officer by whatever means is most expeditious and appropriate (personal visit, phone call, or e-mail). The SR will be submitted to the Contracting Officer within 15 working days of the end of each assessment period. Each area assessed and rated, must be supported by objective data (or subjective observations). The evaluation areas used to assess the SDS items, and non-SDS items are:

2.2.1 Evaluation Area #1: Quality of Product or Service. Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). List and assess any sub-elements to indicate different efforts where appropriate. Include, as applicable, information on the following:

· Are reports/data accurate?

· Does the product or service provided meet the specifications of the contract?

· Does the contractor’s work measure up to commonly accepted technical or professional standards?

· What degree of government technical direction was required to solve problems that arose during performance?

For Operations Support: Assess how successfully the contractor meets program quality objectives such as producability, reliability, maintainability and inspectability. The Approving Official (AO) must be flexible in how contractor success is measured; e.g., using data from field reliability and maintainability and failure reports, user comments and acceptance rates, and scrap and rework rates. These quantitative indicators may be useful later, for example, in source selection evaluations, in demonstrating continuous improvement, quality and reliability leadership that reflects progress in total quality management. Assess the contractor’s control of the overall production process to include material control, shop planning and control, and status.

2.2.2 Evaluation Area #2: Schedule. Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

This assessment of the contractor’s adherence to the required delivery schedule should include the contractor’s efforts during the assessment period that contributes to or affects the schedule variance. This element applies to contract closeout activities as well as contract performance.

2.2.3 Evaluation Area #3: Cost Control. Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Include, as applicable, the following information:

· Does the contractor keep within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals)?

· Did the contractor do anything innovative that resulted in cost savings?

· Were billings current, accurate and complete?

· Are the contractor’s budgetary internal controls adequate?

2.2.4 Evaluation Area #4: Business Relations. Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), and customer satisfaction. Include, as applicable, information on the following:

· Is the contractor oriented toward the customer?

· Is interaction between the contractor and the government satisfactory or does it need improvement?

· Include the adequacy of the contractor’s accounting, billing, and estimating systems and the contractor’s management of Government Furnished Property (GFP) if a substantial amount of GFP has been provided to the contractor under the contract.

2.2.5 Evaluation Area #5: Management of Personnel Assess the contractor’s performance in selecting, retaining, supporting, and replacing, when necessary, key personnel. For example:

· How well did the contractor match the qualifications of the position, as described in the contract, with the person who filled the key position?

· Did the contractor support key personnel so they were able to work effectively?

· If a key person did not perform well, what action was taken by the contractor to correct this?

If a replacement of a key person was necessary, did the replacement meet or exceed the qualifications of the position as described in the contract schedule

2.2. Frequency and Methods of Inspection:

Each task order receiving contractor support will perform surveillance reports. Assessments will be done quarterly upon contract award; good performance will be rewarded by reduced surveillance, with the objective being semi-annual assessments. Each Task Order will be assessed by the cognizant Quality Assurance Personnel (QAP—one per Task Order), and the results will be provided to the COR. The COR will compile the assessments from all task orders into one report and forward to the CO, who in turn will notify the contractor. Notwithstanding the requirement for periodic reporting, any discrepancies or problems occurring during the assessment cycle will be brought to the attention of the COR by the QAP. The COR will identify these discrepancies or problems to the BOSS contractor, through the CO and establish a schedule for resolution. The status report required by the Contract Data Requirements List for each Task Order will be provided to the cognizant QAPs for review and reconciliation by the COR. Discrepancies between the contractor’s status report and the QAP’s records will be identified to the contractor by the COR, and a schedule will be developed for resolution.

3.0 GOVERNMENT FURNISHED RESOURCES and SERVICES

When the Task Order requires the contractor to work in a government facility, government shall furnish and make available working space, equipment and network access. Copies of required materials cited in the RFP, PWS, DD Form 254, and/or in the Task Order will be provided to the contractor in hard copy or soft copy. All materials will remain the property of the government and will be returned to the QAP upon request or at the end of the Task Order period of performance.

3.1 Government Furnished Resources

a.) Facilities: The government will provide office space, cubicle, or work area (hereinafter referred to as “office”) for each requirement identified in a Task Order.

b.) Equipment:

1) ADPE Equipment and Software: The government will provide a computer for each position identified in the Task Orders. Each computer will have the basic necessary software required to perform the duties ascribed to the requirement (such as Microsoft Office).

2) Communication Equipment: Each office provided by the government will have a telephone. Each computer that must be linked to local servers and/or to the internet will be so linked.

c) Furniture: Each office provided by the government will have a desk and chair. Additional furniture (such as bookcases, credenzas, etc.) will be provided upon determination of need by the government.

d) Government Furnished Vehicles: The government will furnish all Vehicles/ Material Handling Equipment (MHE). The government will provide, for the Service Provider’s use in performance of this contract, the vehicles/MHE, as is, that are assigned to the organizations being supported. Government furnished vehicles will only be used in the performance of the contract. Under 41 CFR 101-38.301-1, contractors are prohibited from using such vehicles for home-to-work transportation consistent with Pub. L. 99-550 amending 31 U.S.C. 1344. The repair and maintenance of the aforementioned vehicles will be provided by the government to support the requirements of this PWS.

Vehicle/MHE Maintenance: The government will provide scheduled and unscheduled maintenance on the Government furnished vehicles. Wrecker service and roadside repairs will be available. The service provider shall be responsible for repair costs, parts and labor, which result from accidental damage, vehicle abuse, or other damage beyond fair wear and tear as determined by the vehicle maintenance personnel.

Inspections/Light Maintenance: The contractor/operator of all government vehicles will perform daily inspections of the vehicle and document their findings in the vehicle inspection forms. The contractor/operator shall also perform light maintenance on government furnished vehicles. Light maintenance includes checking oil, water, tires, washing the truck periodically when required, and taking the vehicle to maintenance when required by the government.

Fuel and Oil: The government will furnish all fuel, engine oil, and related petroleum products for government furnished vehicles/MHE for the performance of work listed herein.

Driver’s License: All service provider employees must have a valid state driver’s license and obtain a government license to operate the types of vehicles and MHE specified in this contract per AFI 24-301, paragraph 4.8, Vehicle Operations.

e) Custodial Service. Services which include cleaning of the bathrooms, cleaning of the common areas (to include vacuuming and sweeping and wet mopping), vacuuming of offices and cubicles will be provided by the government for offices provided in accordance with paragraph 3.1(a) above. It is the responsibility of the contractor to remove all trash created in offices provided in accordance with paragraph 3.1(a) above.

f) AFRL will request base telephone service for the contractor to include common user instruments. Telephone service provided will include access to local off base service, DSN and FTS as needed. All service will be provided for ‘official use only’ in performance of the contract. Commercial service as needed by the contractor for company business will not be provided.

3.2 Property Control Procedures

Property control procedures will be established by the contractor for all government furnished property, facilities and equipment in accordance with government instructions. Computers and peripheral equipment will not be signed over to the contractor as Government Furnished Equipment. Hand receipts will be used to track the assignment of such equipment, and location and condition will be verified through periodic audits. The contractor’s signature on a hand receipt shall indicate the contractor’s acceptance of responsibility for the proper use and care of such equipment. This could include financial responsibility for lost or stolen equipment if contractor negligence is established. The contractor may perform the duties of ITE Custodian, Equipment Custodian and Logistics Support Stock Monitor per the below statement.

"Contractor shall perform the duties of ITE Custodian and Equipment Custodian, on an as required basis, in accordance with AFI 23-111, AFI 33-112 Computer System Management, and AFMCI 23-201 Logistics Materiel Control Activity Operation Instruction. In addition the contractor shall perform the duties of Logistics Support Stock Monitor, on an as required basis, in accordance with AFMCI 23-201 and AFMCP 23-202."

3.3 Records Management

All records generated under this PWS are government property. Contractor shall comply with the provisions and requirements of the AFRL Records Management program.

Contractor shall ensure all records are properly maintained, protected, disposed of, and staged in accordance with AFI 33-322, Records Management Program and associated supplements; AFI 33-364, Records Disposition-Procedures and Responsibilities;

and AFRLI 61-201, Research and Development (R&D) Case Files and associated supplements.

3.4 Base Support

Office space, office supplies, computer equipment and time, telephone, computer graphic equipment (such as a scanner), and reproduction facilities will be provided for each requirement identified in the Task Orders. Offices will be provided for the Contract Manager and their deputy.

3.5 Contractor Personnel.

The contractor shall be responsible for employing qualified personnel to perform all tasks. The contractor shall have the personnel, organization, and administrative controls necessary to ensure that all delivered services and products meet all requirements specified in the PWS. Many of the services provided in this effort require close interface with higher-level government personnel such as visiting VIPs, commanders and others. The contractor shall ensure that its employees bring these customer issues or customer problems which they cannot resolve to the QAP or CO prior to escalating issues. All contractor personnel shall meet the applicable personnel security requirements as stated in this PWS and in the task order.