Atch 1 BOSS PWS Final 20110625.docx

BUSINESS OPERATIONS

SUPPORT SERVICES

(BOSS)

PERFORMANCE WORK STATEMENT (PWS)

June 25, 2011

TABLE OF CONTENTS

1.0 DESCRIPTION OF SERVICES

1.3.1. Administrative Support

1.3.2 Financial Management

1.3.3 Program/Project Support

1.3.4 Program Control Support, Execution, and Reporting:

1.3.5 Additional Support Functions.

1.0

DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) provides support to the Air Force Research Laboratory (AFRL), Phillips Research Site (PRS), Kirtland Air Force Base (KAFB). The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS. The contractor shall also support the financial management divisions, the business offices, and individual projects, branches and divisions. All services requested under this Performance Work Statement (PWS) are non-personal in nature and will be requested by a Task Order generated by the applicable functional area and Contracting Officer (CO).

1.1 Mission.

The mission of AFRL within the PRS is two-fold, consisting of the Directed Energy Directorate (RD) and the Space Vehicles Directorate (RV). The Directed Energy Directorate develops high-energy lasers, high-power microwaves, and other directed energy technologies for the United States Air Force and the Department of Defense . The mission of the Space Vehicles Directorate is to develop and transition high pay-off space technologies supporting the war fighter while leveraging commercial, civil and other Government capabilities to ensure America's advantage.

1.2 General.

The contractor shall provide all personnel, services, and other items necessary to perform business reporting, and management administration support functions as defined in this PWS.

1.3 Requirement.

The objective of this PWS is to acquire Non-Advisory and Assistance Service (A&AS), support for business and program management activities within the PRS. These activities provide support, assistance, or training for the management and operation of the financial management divisions, the business offices, and individual projects, branches and divisions. The Contractor shall provide services in the following areas:

1.3.1. ADMINISTRATIVE SUPPORT

The contractor shall provide management and administrative support functions to assist in the day-to-day operations of the directorates, divisions, branches, and individual projects.

1.3.1.1 Presentation Support.

The contractor shall:

1.3.1.2 Meeting/Conference Support.

The contractor shall:

1.3.1.3 Correspondence.

The contractor shall:

1.3.1.4 Document Support.

The contractor shall:

1.3.1.5 Time and Attendance.

The contractor shall:

1.3.1.6 Travel Orders.

- The contractor shall assist with travel order entry into the government’s automated travel order system.

- The contractor shall assist with voucher entry into the government’s automated travel order system.

1.3.1.7 Organizational Support.

The contractor shall:

1.3.2 FINANCIAL MANAGEMENT.

The contractor shall support divisions, branches and individual programs/ projects with various financial management functions. Functions include, but are not limited, to the functions below.

1.3.2.1 Funds Control

The contractor shall:

1.3.2.2 Resource Allocation

The contractor shall:

1.3.2.3 Budget Execution

The contractor shall:

· Perform trend reviews for the assigned program/projects and recommend corrective action to ensure the execution of the available/anticipated funding allocation meets or exceeds the Office of the Secretary of Defense (OSD) goals for obligations and expenditures.

· Initiate and/or prepare all assigned program/project funding documents in ABSS and CCARS.

· Support program/project managers in developing cost estimates.

· Develop, monitor, and adjust the indirect/overhead rate calculations based on estimated/actual indirect/overhead cost pools and the estimated/actual direct labor hours. This includes developing and calculating supplemental indirect/overhead rate methodologies by the Directorate.

· Assist cardholders in preparing for a purchase of goods or services, and preparing for audits.

1.3.2.4 Funds Status Reports

The contractor shall:

1.3.2.5 Cost Performance (to include Earned Value Management (EVM) practices) The contractor shall:

· Conduct reviews of assigned program/project funding to ensure funds execution. This includes labor burn rates/trends, commitment, obligation and expenditure rates, and salary cost (direct, indirect and overhead) trends.

· Prepare trend reviews of contractor’s actual expenditures against the contractor’s plan, and report to the program/project manager when either too little or too much funding has been obligated on the contract for the current year’s planned effort.

· Recommend corrective action.

· Apply Earned Value Management (EVM) techniques, methods, and practices that track efforts to the Work Breakdown Structure (WBS) level using EVM tools and cost performance reports to identify trends for program managers when appropriate/required. Develop a Performance Measurement Baseline (PMB) and perform objective measurements of cost, schedule, and technical performance using the following data element formulas: Budgeted Cost of Work Scheduled (BCWS); Budgeted Cost of Work Performed (BCWP); Actual Cost of Work Performed (ACWP); Cost Variances (CV), Schedule Variances (SV), Schedule Performance Indexes (SPI), Cost Performance Indexes, (CPI), Cost Schedule Indexes (CSI), Estimate at Completion (EAC), and To-Complete Performance Indexes (TCPI).

1.3.2.6 Funds Reconciliation

The contractor shall:

· Provide any necessary financial information affecting the creation and maintenance of their assigned JONs in ISMART and JOCAS within their respective organizational structure.

· Conduct research to identify errors and recommend remedial actions on prior year Unliquidated Obligations (ULOs). Particular emphasis shall be placed on appropriations that will be cancelled at the end of the current fiscal year.

· Identify, research, and initiate corrective action for Negative Unliquidated Obligations (NULOs) until reconciled in both MOCAS and the accounting station records in GAFS.

· Review JOCAS and ISMART reimbursement and billing reports and take action to correct any unfunded costs.

· Submit a monthly report summarizing all reconciliation efforts and unresolved discrepancies.

· Identify, research, and initiate corrective actions for iSMART JON unlinks.

· Maintain records for journal vouchers processed.

· Assist budget analysts in obtaining voucher information from DFAS and other organizations.

1.3.2.7 Resource Advisor

The contractor shall:

· Support the Responsibility Center Manager (RCM) on matters related to the financial management and planning of assigned mission programs/projects and/or organizational indirect funding.

· Attend Resource Advisor training offered by the Financial Management Division.

1.3.2.8 Labor/Payroll Support (PRS Site, Division, or Branch Level)

· Serve as the primary organizational OPR for all JOCAS labor entry/approval processing related matters (including training of PRS associates and assurance of accuracy of table data). This includes identifying JOCAS labor process deficiencies and recommending solutions/improvements for such, and facilitating implementation of approved procedural changes.

· Represent the JOCAS office at PRS financial meetings for labor issues and travels in support of JOCAS requirements. Liaise between local Defense Civilian Pay System (DCPS) local customer service representative and PRS.

· Perform personnel in/out-processing and tracking, monitoring all labor input/approval requirements (including adjustments) processing deadlines for DCPS upload.

· Serve as liaison between lab entry and approval clerks and local payroll office.

· Provide JOCAS labor training to PRS and provide geographically separated JOCAS users with support/advice with regard to training needs for labor input and labor processing.

· Provide the Chief, Cost Accounting Office (CCAO) with metrics reports for status of delinquent labor.

· Serve as custodian for labor adjustment audit trail documents.

· Maintain comprehensive desk procedures guide for JOCAS labor matters.

· Run/review standard and ad-hoc labor reports and queries as appropriate.

1.3.2.9 Review and Reconciliation of Reimbursable Customer Accounts The contractor shall:

· Serve as the primary OPR for balancing reimbursable accounts (for all active fiscal years) between JOCAS and GAFS.

· Serve as liaison between field analysts, DFAS and the local ALO on laboratory reimbursement transaction matters.

· Support the JOCAS Systems Accountants with researching reimbursable account inquiries lodged by both internal and external customers.

· Attend meetings and perform occasional Temporary Duty (TDY) in support of JOCAS reimbursement issues.

· Serve as alternate for JOCAS labor and payroll technician.

· Monitor/identify the status of reimbursable account across multiple AF systems (for all fund types) related to the laboratory’s reimbursement program, supporting the Functional Database Administrator (FDBA) with building JOCAS customer billing templates, and retrieving and reviewing reimbursable financial data from GAFS (Paperview and MicroBAS) and JOCAS.

· Initiate corrective action for detected errors in GAFS or JOCAS and follows up on open issues until resolved.

· Maintain proper audit trail for all reconciliation work performed on accounts.

· Run/review associated standard and ad-hoc reports and queries as appropriate.

· Suggest improvements for streamlining JOCAS processing and operations.

· Maintain comprehensive desk procedures guide for JOCAS reimbursement matters.

1.3.3 PROGRAM/PROJECT SUPPORT.

The contractor shall support divisions, branches, and individual technical projects. Overall support of an effort includes, but is not limited to providing: program planning; program control support; funding support and tracking; schedule monitoring and reconciliation; computer support; facilities support; safety and security support.

1.3.3.1 Program Planning.

The contractor shall:

· Support the divisions’, branches’, and projects’ strategic planning to improve the direction and focus of programs/projects using strategic planning tools and techniques.

· Prepare detailed plans, budgets, and schedules for assigned programs/projects, and participate with senior government analysts in the fiscal program/project planning.

· Support the division, branch and individual programs/projects with out-year financial planning activities such as the Program Objective Memorandum (POM) inputs, Budget Estimate Submission (BES) adjustments, etc.

· Provide reports and summaries as an input to division and branch program briefings and provide adequate documentation support such as Research, Development, Test and Evaluation (RDT&E) Descriptive Summaries and the AFRL Science and Technology Plan.

· Provide all necessary support required in reprogramming of funds and funding levels due to manpower or other changes.

· Review plans to ensure funding requests agree with established funding allocations.

· Provide all necessary support to the division, branch, or project management in correcting any identified deficiencies.

1.3.3.2 Financial Program Control, Tracking & Support.

The contractor shall:

· Review the project’s work breakdown structures (or similar project structure) and databases to track Government labor hours and shall interface with JOCAS/ISMART systems for support of the technical projects.

· Budget/forecast civilian labor costs and perform labor variance reviews.

· Maintain database queries that provide the needed input for labor variances.

· Provide oversight on contractor division financial personnel to ensure they are trained properly, funding documents are created and processed in a standardized way, and budgets, obligations, and expenditures are tracked, corrected, updated, and reported in an accurate and consistent manner.

· Consolidate financial data from branches and programs into division-level reports for review by division management. When required, attend directorate financial execution reviews.

· Ensure the accuracy of the labor variance reports and the actual costs, and hours, both of which come from JOCAS.

1.3.3.3 Funding Support and Tracking.

The contractor shall:

· Initiate the request for, and sign as requester on, funding documents for projects on contract and for any other contract items requiring additional funds.

· Support the project manager or project officer in the establishment, correction and completion of Job Order Numbers (JONs).

· Get an assigned Defense Technical Information Center (DTIC) number to support each Research and Development (R&D) JON that is created.

· Ensure that all levels of management have consistent and accurate financial information on assigned projects.

1.3.3.4 Schedule Monitoring and Reconciliation

· Review the contracts of assigned projects for schedule adequacies.

· Report any discrepancies, shortfalls, overages or schedule anomalies based on overall project of program goals to the project officer.

· Make recommendations and aid in reconciling any schedule errors or discrepancies found during the reviews.

1.3.3.5 Program/Project Computer Support:

The contractor shall:

1.3.3.6 Program/Project Facilities:

In accordance with paragraph 3.2 of this document, the contractor shall:

· Support the division, branch or project officer in any coordination efforts with the directorate or the base facility engineering offices to improve or correct deficiencies. Coordination shall include writing and tracking Base Civil Engineering work orders for the projects assigned or assisting in Military Construction (MILCON) briefings or justifications.

· Manage inventory and track project specific hardware/equipment.

1.3.3.7 Program/Project Safety & Security:

The contractor shall:

· Provide support in the evaluation of program/project safety and security requirements.

· Support the creation of project safety and security guides.

· Support the reporting of safety and security deficiencies and corrections to such deficiencies.

· Support the Division or Branch as Office Security Manager (OSM).

· Support the division, branch, or project as part of the government team performing end-of-day security checks.

· Serve as courier for classified material as required.

· Respond to alarm calls from 377 Security Forces Squadron (SFS) as required.

· Be authorized to open and close secure facilities.

1.3.3.8 Logistics Support

In accordance with paragraph 3.2 of this document, the contractor shall:

· Support division, branch or projects Tool Control programs.

· Support division, branch or projects Test Measurement and Diagnostic Equipment Management programs.

· Support the division, branch or projects Asset Control programs.

· Support division, branch, or projects Electrostatic Discharge Program (ESD) programs.

1.3.4 PROGRAM CONTROL SUPPORT, EXECUTION, AND REPORTING:

The contractor shall provide accurate updating, appropriate reviews, projections, required execution, and comprehensive reporting of all technical directorate current/future program/project status allocations to designated authorities.

1.3.4.1 Program Control Support

· Identify at risk program/project funding allocations, and provide corrective options to designated authorities.

· Coordinate and provide updates of manpower allocations and the resulting impact to designated authorities, to support rescissions, program budget decisions, and other reprogramming actions.

· Coordinate, verify, and provide reviews on the potential impact of terminations and liabilities

· (cuts, and estimates) to designated authorities.

· Perform review, identify program impact, and provide redirection options for program budgets due to rescissions and other budget exercises to designated authorities.

· Coordinate with the individual Technical Directorates’ program/project offices in finalizing Defense Advanced Research Projects Agency (DARPA) orders, Budget Estimate Agreements (BEA), Budget Authorizations (BA), Program, Budget and Accounting System (PBAS), Descriptive Summaries (DS), etc.

· Coordinate and review program resources vs. requirements to properly address projected agreements between various government agencies to meet current and future year requirements.

· Coordinate and ensure accuracy of annual/ongoing planning/process efforts, for example, Science and Technology (S&T) Plans, Modernization Planning Process (MPP) and Technology Transition Plans (TTP) inputs.

· Support accurate and comprehensive Program Objective Memorandum (POM) and Amended POM (APOM) inputs.

· Review, coordinate, and verify Descriptive Summaries (DS) inputs.

1.3.4.2 Program Control Execution

The contractor shall:

· Maintain accurate program level updates (e.g., Focused Technology Area/Technical Area (FTA/TA) tables in ISMART), to ensure that the JOCAS and ISMART systems program information/status is correct.

· Support individual Technical Directorates’ program/project offices in collecting pertinent input data, reviewing input data vs. existing requirements, and summarizing impact for inclusion in Missile Defense Agency (MDA) and as well as other customer databases.

· Track, execute, and provide reports on the timeliness of commitments, obligations, burn rates, accruals, and execution of program/project spend plans (planned vs. actual and planned vs. allocations) to designated authorities.

1.3.4.3 Program Control Reporting

The contractor shall:

· Provide the necessary data/position reports/papers to support the government’s position on significant funding and resource issues, concerns, and potential problem areas to higher headquarters.

· Provide support/briefing preparation for Execution Reviews (ER), Technology Management Reviews (TMR), Space Experiments Review Board (SERB), Technology Area Review and Assessment (TARA), and Scientific Advisory Board (SAB), and coordinate with other organizations such as SAF, MDA, etc.

· Ensure accuracy of reports on Federally Funded Research and Development Centers (FFRDC) activities and reviews to meet the government’s obligation to support the National Science Foundation Survey (NSFS).

1.3.5 ADDITIONAL SUPPORT FUNCTIONS.

The contractor shall provide support in additional functional areas. Such support includes, but is not limited to, the following.

1.3.5.1 Corporate Communications.

· Support the research, writing, assembly/layout, design, and distribution of laboratory media including computer graphics. Media includes, but is not limited to, brochures, displays, fact sheets, guides, biographies, news releases, handouts, briefing charts, and multimedia presentations.

· Support development of Internet/Intranet/World Wide Web pages in coordination with the applicable Government Chief Information Officer (CIO), in accordance with Government standards, ensuring compatibility with other Government websites.

· Support the business and promotional efforts for the directorate and laboratory.

1.3.5.2 Human Resource Liaison.

The contractor shall:

- Provide administrative and technical support to division supervisors and managers in civilian and military Human Resources (HR) functional areas.

- Provide HR office liaison support to Headquarters (HQ)’s, divisions, and branches.

1.3.5.3 Acquisition Certification Technician

The contractor shall:

· Support the RV and RD Acquisition Professional Development Program (APDP) manager. This includes, but is not limited to, processing certification applications, assisting employees in determining acquisition corps qualification eligibility, and being familiar with DoD 5000.52M, the AF Civilian Career Programs Training and Development Guide, and all other relevant training regulations, policies, etc.

· Maintain the local APDP training database and other necessary records, provide information for reconciliation discrepancies between local and higher headquarters data, and provide reports.

· Provide information on the Continuous Learning program requirements for APDP to include changes information updates, etc to employees.

· Work as system administrator for the Learning Management System to include, but not limited to, maintaining the database, creating the courses, creating and providing reports, and evaluating all changes or modifications to the system.

1.3.5.4 General Training Manager.

The contractor shall:

Coordinate and administer an organization-wide, multi-faceted training program, which meets government requirements. Training topics may include, but are not limited to, the use of new or existing Budget/financial computer programs and software, understanding new financial management methodologies, and required AF training (e.g., computer software training). The scope of requirements shall include, but not limited to performing the following:

· Coordinate and implement corporate training plans based on organizational training needs.

· Facilitates training programs through formal reviews and reporting.

· Identify and suggest innovative solutions or strategies, including computer based training, that meet mission objectives and improve overall mission accomplishment.

· Assist and provide information and procedures to organizational training programs; as needed, create and present lesson plans, materials, documentation, etc.

· Maintain and derive reports from a training database.

· Prepare and monitor the training budget.

· Research and schedule training courses.

· Maintain suitable materials, facilitate classes, and keep abreast of new leadership and managerial techniques offered commercially.

1.3.5.5 Protocol.

The contractor shall:

- Provide protocol support. Protocol support may include, but is not limited to:

1) Planning and coordinating agendas for official visits, conferences, working group meetings, and other official functions at both government and non-government facilities.

2) Provides support for retirement ceremonies and rehearsals including information and recommendations regarding etiquette rules.

3) Coordinate with other protocol offices, distinguished visitors’ staffs and other support personnel.

4) Design and produce media such as invitations, programs, brochures, scripts, letters, manuals, checklists, signs, and table tents using computer software (e.g., Microsoft Office).

5) Provide general logistical, management, and administrative support for the Protocol office. Performs any other duties deemed necessary to fulfill requirements of the function supported. This may include adjusting normal duty hours to accommodate function agendas. The contractor shall provide a cellular phone for this function.

1.3.5.6 R&D Case File Monitor or Work Unit Administrator .

The contractor shall:

- Function as the R&D Case File (CF) Monitor. Perform all duties required to ensure that the CF program is maintained and improved in such a way that all Department of Defense (DOD), Air Force (AF), AFRL and other requirements are met. The contractor shall work with the Phillips Research Site (PRS) Records Manager and staff (RVIR) to ensure that CF activities and the duties listed below are coordinated, synergistic, and not redundant within the site’s Records Program. Duties will include, but are not limited to:

Maintaining a current understanding of all appropriate requirements and regulations pertaining to CF and Work Unit (WU) management, including specific documentation required for various types and sections of CF, Maintaining Microsoft Excel or database records as required, ensuring that the program manager has a current, accurate list of all CFs and WUs and associated information. The information in the records will include, but is not limited to, inspection dates and status, WU review status, WU summary (DTIC) status, the project officer responsible for each CF/WU and other POCs, Providing CF/WU training to Functional Area Records Managers (FARMs), Record Technicians (RTs), Project Officers (POs) and others as required, Ensuring that WU summaries are entered in the appropriate database, Scientific and Technical Information Transfer (STINT) summary database, or other database as required, Performing periodic R&D case file inspections, tracking results and corrective actions,.

Preparing (with assistance from the program manager) AFRL Form 2913s, Laboratory Management Reviews, Preparing (with assistance from the PM) AFRL Public Affairs/OPSEC forms, and Track and file all monthly/quarterly status and cost reports.

1.3.5.7 Facilities/Equipment Support (PRS Site, Division, or Branch Level) The contractor shall:

· Support the Facility Manager.

· Perform duties associated with the management of maintenance, repair, and construction of real property to include monitoring the facility contracts, interfacing with base civil engineering or their contract representatives, the Army Corp of Engineers, or others as necessary to insure timely completion of facility work orders and projects.

· Maintain databases of real and physical properties. Databases will include digital photos, maintenance and repair, minor construction, and military construction. Must be able to utilize basic software tools such as Microsoft Word, Excel, PowerPoint, ESRI ArcView, Autodesk AutoCad, Automated Civil Engineering System (ACES), and Work Information Management System (WIMS)

· Ensure building custodians/managers are maintaining their facilities within established KAFB and AF procedures and that the building custodians/managers are maintaining on-site supplies required for each building assigned.

· Initiate/coordinate/ensure satisfactory completion of work orders called into Civil Engineering.

· Perform duties of Division or Branch Information Technology Equipment (ITE) Custodian/Equipment Custodian.

· Perform duties of Division or Branch Building Custodian.

The contractor may perform the duties of ITE Custodian, Equipment Custodian and Logistics Support Stock Monitor in accordance with paragraph 3.2 of this document.

1.3.5.8 Mail Center Support

The contractor shall:

- Operate and manage the AFRL-Phillips Research Site (PRS) Mail Center, including all related tasks (including delivery of Space Development and Test Directorate (SDTD) mail), and provide service daily during the hours of Mon-Friday, 7:00-3:30 MST, excluding Federal holidays. The contractor shall provide trained, substitute staff as required to ensure daily operation and coverage of these hours. The contractors shall ensure that RD and RV mail is picked up at the Kirtland AFB post office every morning. Secret security clearances are required.

1.3.5.9 Public Affairs Support

- Support process development and documentation. Processes may include the following, but are not limited to:

1) Proof-reading and editing material for public dissemination.

2) Responding to oral and written requests for information from external and internal sources and media sources.

3) Support Security review process for public release.

4) Assist in coordination and support of tours.

1.3.5.10 Management and Operation of the AFRL Phillips Research Site Space Science Conference Center The contractor shall:

- Operate and manage the AFRL Phillips Research Site Space Science Conference Center (currently Bldg 201), including all technical management, security, equipment and facility operation. This includes operation of the video-teleconferencing and audio/visual equipment and scheduling of the conference rooms. These services are critical to have operational on a daily basis. The contractor shall provide trained, substitute staff as required to ensure daily operation and coverage of these hours . The contractor shall provide for all technical management and facility operation of the PRS Space Science Conference Center, including but not limited to:

1) Provide conference and meeting support for both classified and unclassified conferences.

2) Support normal hours of operation: 0700-1800 MST Monday through Friday. It is generally expected that the normal support hours defined above shall be provided; however to ensure that operational support is available at the Conference Center beyond normal hours when needed, the contractor will provide flexible manning to support conferences which run past 1800. The contractor shall advise the QAP prior to providing conference support after 1800.

3) Tactfully, professionally, and diplomatically coordinate efforts with a wide variety of personnel, including numerous Very Important Person (VIP)s.

4) Provide conference center metrics weekly, to include at a minimum: the number of conferences/meetings, whether classified or unclassified, name of customer office, number of hours of conference time, and any conference center issues.

5) Develop, install, and maintain new technical capabilities for the integrated presentation systems.

6) Provide computer configuration and networking/computing technical support.

7) Maintain and configure the Center’s internal network and computer configurations, including server administration and management. Maintain the center’s LAN subnet. Maintain conference center LANs, WANs, ISDN, DSL, POTS, and TCP/IP addresses. Assist users in troubleshooting conference equipment setups to connect to the network, including the above.

8) Manage a block of Transmission Control Protocol/Internet Protocol (TCP/IP) addresses and assist users in Operating System setups for Ethernet and Dial-up Networking connections.

9) Design and configure mobile computer and presentation systems for off site activities.

10) Provide expertise in all related fields of conference center operations and oversee and coordinate the technical aspects of conference center operations.

11) Research technical solutions to meet conference center requirements for visual and auditory communications and briefing/conference requirements, including researching information technology and communications technology solutions targeted at attaining “best value” for the government, cost and technical considerations included.

12) Provide application support on software packages used for the integrated presentation systems.

13) Develop and maintain a detailed inventory and strict accountability of information technology and other equipment and ensure that all equipment signed out is in accordance with AFI 23-111 and AFMAN 23-220. Ensure the facility is always maintained with working communications equipment, and make recommendations for upgrades to the government office providing conference center oversight. Any repairs from outside vendors or other actions which expend government funds will be coordinated with the QAP so as not to commit the government for unauthorized expenditures. Keep branch management apprised of budget or other conference center issues.

14) Provide technically workable and effective audio/visual/communications solutions to customers which meet their requirements on time.

15) Provide computer and audio/visual technical support to Conference Center customers. Design, build, and modify systems to meet customer needs. Prepare, transport, and set up remote presentation systems and ensure they are compatible with existing networks and communications equipment, computer configuration and networking/computer technical support. Coordinate maintenance support of the facility with the base contractor performing the Civil Engineering (CE) function.

16) Provide non-technical support required by customers segregated from their normal work environment.

17) Provide courteous, expeditious, and accurate coordination and information to customers of the Space Science Center.

18) Implement scheduling practices with minimal scheduling conflicts which include electronic posting of activities, effective coordination of room configurations and technical support, and timely communication with the office of primary responsibility.

19) Advise and monitor customers during formal ceremonies, presentations and events.

20) Forecast and acquire supplies most commonly requested.

21) Maintain databases of commonly required information such as Base Locators, local and Defense Switched Network (DSN) phone lists.

22) Contractor personnel performing Conference Center support are subject to being requested to perform emergency support or assist with special conferences or projects outside of normal work hours. If this emergency support is required by the QAP, the contractor personnel shall be available to work outside the hours specified.

23) Implements scheduling practices for facilities and advanced technical equipment with minimal conflicts and to achieve most effective use of visual information and computer capabilities. Assists customers in all aspects of facility operation, including scheduling, customer assistance and instruction on use of the facility and equipment.

24) Implement integrated audio/visual presentation setups requiring AMX control systems, computer/RGB/composite/S-Video inputs, hardwired and wireless sound systems, as well as mobile operations. Systems can include but are not limited to signal splitters, demuxers, matrix routers, line doublers, scan converters and both LCD and DLP projectors.

- Video-Teleconferencing.

-- Complete operation and basic maintenance of Conference Center Video Teleconferencing systems (VTC), including all operational aspects of VTC, network connectivity requirements, VTC connection and routing procedures, and operation pertaining to the VTC. Operate a variety of VTC technologies and systems (makes & models included) operations. Implement VTC upgrades and provide integration as required. Maintain VTCs including technical updates such that site VTC implementation proceeds on an effective and state-of-the-art basis. Perform basic maintenance of video-teleconferencing systems. Perform troubleshooting procedures for these systems, to include reviews of why network connections may drop during a conference and implements re-connection quickly. Coordinate with VTC facilitators both internally at Phillips Research Site and externally to enable stable connections and ensure compatibility of local VTC configurations.

- Conference Center Security:

The contractor shall:

1) Devise, recommend, and implement procedures to alleviate customer security concerns in a highly technical environment. Provide in-depth knowledge of physical protection requirements for establishing secure working areas as well as Air Force Information and Computer Security procedures. Maintain security processes and procedures such that the conference center shall have no validated security incidents.

2) Coordinate on all written security plans required for classified events.

3) Establish, post, and monitor secure working areas in accordance with DoD 5200.1R and AFI 31-401.

4) Monitor compliance with computer security procedures outlined in Air Force System Security Instructions AFSSI 8502.

5) Initiate and monitor System Security Authorization Agreements (SSAA) for classified and unclassified computer systems.

6) Maintain positive control over building access.

7) Initiate and track procedures outlined for the various THREATCON conditions.

8) Coordinate written security plans required for sensitive conferences and expositions. Set up and monitor Temporary Collateral Working Areas in accordance with DoD 5200.1R and AFI 31-401. Accurately assist customers in computer security procedures outlined in AFSSI 8502. Initiate procedures outlined for the various THREATCON conditions. Maintain security processes and procedures such that the conference center shall have no validated security incidents.

- Facility Management:

The contractor shall:

1) Manage all aspects of the conference center facility, including initiation and tracking of all facility management tasks in compliance with appropriate policies, procedures, and instructions.

2) Monitor compliance to the Director-approved Policies and Procedures.

3) Draft proposed yearly budget based upon branch budget requirements, monitor spending levels and coordinate all acquisitions, including obtaining branch coordination and approvals from the government points-of-contact. Develop and then maintain documentation on approved room configurations.

4) Coordinate maintenance support of the facility with Civil Engineering (CE).

5) Draft, coordinate, and manage procedures outlined in the Center’s Emergency Action Plan and Continuity of Operations Plan (COOP).

6) Monitor compliance with safety and fire procedures as outlined in AFI 32-2001, KAFBI 32-2002, AFOSHSTD 91-501 and NFPA Std 10, and other relevant safety and fire regulations as required.

7) Comply with the Civil Engineering Guide for Facility Managers for Kirtland AFB, and Air Force and base fire prevention and safety requirements.

1.3.5.11 Information Technology Requirements Support and Publications/Forms Program The contractor shall:

1) Provide accurate and timely responses or resolutions to user questions.

2) Perform Phillips Research Site Information Technology Standards functions. Serve as the site single point-of-contact on information technology standards and IT C4 requirements process. Manages the Phillips Research Site (PRS) C4 (Command, Control, Communications and Computers) and relevant co-located offices’ requirements process, including guiding CIO customers and project officers with the information technology requirements standards, drafting technical C4 requirements and approval requests, ensuring input into the C4 database. Provide reports and performs tasks that can require use of MS Office software suite (MS Word, MS Access, MS Excel, MS Powerpoint). Explain and/or trains Phillips Research Site personnel on the technical and compatibility issues regarding desktop computer systems and peripherals, C4 requirements process, IT standards requirements (Air Force Instruction 33-103) and related information.

3) Secure government approval and signature on those requests meeting Air Force approved C4 standards. Maintain the Site information technology standards, incorporating new technical requirements or changes as technology advances or as higher-level government standards evolve. Advise customers on IT standards and requirements, desktop application software versions and operating system standards, and technical issues relevant to compatibility and interoperability of desktop systems on local network.